The service of an aircraft on the ground at the airport is handled by the Ground Handling unit. One of the ground handling companies at the airport International Sultan Mahmud Badaruddin II Palembang is PT Gapura Angkasa. PT Gapura Angkasa is engaged in providing Ground Handling services for airlines operating in Indonesia. One of the factors that support organizational culture is one of the factors that is strong and supports performance development is organizational culture Another factor that affects the performance of PT Gapura Angkasa employees is work discipline, because discipline is a form of training for the company. This study aims to determine how the influence of organizational culture and work discipline on the performance of PT Gapura Angkasa employees at Sultan Mahmud Badaruddin II International Airport Palembang. The method used in this study is quantitative method. A sample of 95 employees. The population in this study consisted of employees of PT. The gate at Sultan Mahmud Badaruddin II International Airport Palembang is as many as 95 population. The sampling technique used is the Nonprobability Sampling technique, which is a sampling technique that does not provide equal opportunities or opportunities for every element or member of the population to be sampled.The data collection technique was carried out by distributing questionnaires which were carried out in September 2023. Data analysis techniques used include validity tests, reliability tests, simple linear regression tests, determination coefficient tests, T tests, and F tests. The results showed that partially organizational culture and work discipline affect performance. The higher the organizational culture and work discipline, the higher the performance. Simultaneously, organizational culture and work discipline have a positive and significant effect on employee performance. This can be seen from the significant value of 0.000 less than 0.05 and the results of multiple linear tests show a constant value (a) marked negative, which is 3.356 meaning that if organizational culture, work discipline and performance are equal to zero (0) then employee performance decreases; From the results of coefficient determination, the R square number is 0.813 or 81.3%. This explains that the relationship between organizational culture variables and work discipline has a very strong correlation.

The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services

Online check in is an online service check in for passengers by their personal smartphone that can be done anywhere within a maximum of 30 minutes before flight. In its implementation, passengers of Citilink Airlines at Bandung Husein Sastranegara International Airport still have several problems when using this service that leads to the implementation of online check in is not optimal. The purposes of this study are to examine: 1) The constraints experienced by passengers when traveling online check in, 2) Efforts to optimize implementation of online check in. This study uses a qualitative method with a descriptive approach. Data collection was carried out through observation techniques, interviews, literature studies, and documentation. To prove the validity of the research data, source and method triangulation tests were carried out. The results showed that the common problems experienced by Citilink Airlines passengers at Bandung Husein Sastranegara International Airport when using online  check in are unstable signal, error on website, fault input of booking code and the passenger's last name, as well as the passenger's lack of understanding and enthusiasm for the online check in itself. Based on these problems, the optimization efforts undertaken include the provision of wifi at airports, diversion from online check in to check in counter, as well as more active education from officers to passengers about online check in.