The purpose of this research is to determine strategies for addressing the delays in the arrival and departure times of KM Umsini and KM Dobonsolo owned by PT. Pelni (Persero) at the Port of Makassar based on SWOT analysis recommendations. The data processed includes qualitative data on estimated arrival times compared to the actual arrival times of the vessels, as well as estimated departure times compared to the actual departure times. The results show that the average delay in the arrival of KM Dobonsolo is 1 hour and 18 minutes, while the average delay in departure is 2 hours and 5 minutes. The average delay in the arrival of KM Umsini is 3 hours and 8 minutes, and the average delay in departure is 3 hours and 12 minutes. The strategies implemented to improve the factors affecting the punctuality of the vessels' arrival and departure times include the Embarkation/Debarkation Service Process, the Loading/Unloading Process, the Freshwater Bunkering Process, the Fuel Bunkering Process, and the delays in the IT system facilitated by Inapornet in handling Clearance Documents.

This research uses a qualitative method with a descriptive approach and data presentation in the form of Fish Bone diagrams with observation, documentation, and interview methods. The results of this study show that there are problems that occur in the process of extending the safety certificate of tugboats at KSOP Class I Balikpapan, namely in the lack of accuracy, less efficient, and less optimal in the process of extending the safety certificate of tugboats, in the results of the inspection report there is a lack of equipment on the royal tb 7 ship, lack of maintenance of equipment on board. The solution to improve performance in the process of tugboat safety certificate extension at KSOP Class I Balikpapan is by providing evaluation, training to develop skills, in the manual system it is recommended to be changed into an electronic system in order to optimize and streamline time in the payment process, and on the shortcomings on board are given evaluation and training on the importance of sailing safety to reduce the risk of accidents at sea, checking equipment that is almost expired, and conducting regular maintenance.