Customer satisfaction is a level of one's feelings after comparing several related factors such as perceived performance or results which can then be compared with the desired expectations. The purpose of this study was to determine the effect of Wings Air airline service quality at Sultan Muhammad Salahuddin Bima Airport, to determine the effect of Wings Air airline passenger complaints at Sultan Muhammad Salahuddin Bima Airport and to determine how much influence service quality and passenger complaints have on employee performance.
This research is quantitative research using primary and secondary data. Primary data was obtained from a questionnaire (questionnaire), while secondary data was obtained from PT. Wings Air, articles and website internet. The analysis technique uses descriptive analysis, multiple regression, t-test, and f-test.
The results of this study indicate that the calculated F value is 82.002 and a sig value of 0.00 is less than 0.05.

Every Airport must have an Aviation Security and safety system to realize the flight is carried out safely and safely in accordance with the flight plan. The research was conducted at wamena Airport, Papua, releated to the security and safety of flights at wamena airport, Papua and Aviation Security support facilities. From the observations of researchers, there are many events that occur at Wamena Airport that can interfere with flight security and safety. This study aims to find out how the Aviation Security unit works in ensuring flight security and safety at Wamena Papua Airport.
This study uses a qualitative method with a descriptive qualitative type. This study takes data from documentation, observations and interviews conducted with Senior Aviation Security Officers, Junior Aviation Security and Basic Aviation Security Officers. The data analysis technique used credibility test and data analysis. This research was conducted at Wamena Airport, Papua.
The results of the research conducted by researchers that the supporting equipment for the Aviation Security unit at Wamena Airport is adequate but there are equipment that cannot be operated and the lack of human resources for Aviation security officers at Wamena Airport and many do not have a license and SKP.

Along with the times, the number of air passengers in Indonesia is expected to grow 30% year-on-year to 140 million in the next few years, making Indonesia an important market for air passengers. So Indonesia is expected to become the world's sixth-largest air transportation market by 2034 (Ministry Industry of the Republic of Indonesia, 2022). ARFF (Airport Rescue and Fire Fighting) is a unit part of and rescue at an airport that plays a very important role. Therefore, it is necessary to monitor the level of employee work stress, and it is hoped that employees will feel encouraged to work so that the impact on the performance of ARFF employees can increase and be better. This study aims to determine whether there are the effect of job stress on employee performance ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta and how much influence it has.
The research method used is a quantitative method, namely by using population and sample of all employees ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta as respondents. The data collection technique used is by including a number of theoretical foundations, documentation, observation and distributing questionnaires/surveys. Then the data analysis technique uses the application program tool SPSS (Statistical Package for the Social Sciences) version 26.
The results of this study are known to be a constant value of 64.654 and a regression coefficient of -0.116, so the linear regression equation is Y = 64.654 - 0.116 X. Then it is known that the value (Sig.) is 0.428 > 0.05 and the value of t count -0.807 < t table 2.064. And the coefficient of determination R2 (R Square) of 0.026 or 2.6%. So it can be concluded that Job Stress (X) has a negative effect and contributes 2.6%, the remaining 97.4% is influenced by other factors not examined in this study. However, there is no significant effect on Employee Performance (Y) ARFF (Airport Rescue and Fire Fighting) at Adisutjipto International Airport Yogyakarta.