Demand for additional electric power increases as electricity demand increases, but the process is often hampered by obstacles in the operational workflow. The main objective of this research is to analyze operational risks in kWh addition services using the Root Cause Analysis (RCA) method using the 5 Why technique and fishbone diagram. The RCA method equipped with a fishbone diagram will produce a mapping of the causes of operational risk obstacles in the PT XYZ kWh addition service in a structured manner. In the process, the author identifies and analyzes the various risks faced, and proposes improvements aimed at improving service quality. Based on the results of the research analysis, there are two operational risks related to kWh addition, namely: the migration process of postpaid kWh meters to prepaid meters and the use of electricity by customers who exceed the contracted power. The conclusion shows that most of the operational risks come from customer behavior. Proposed improvements include increasing the frequency of inspections, proactive planning for power additions, and transparency of information to customers. The results of this report are expected to make a positive contribution to operational risk management at PT XYZ and improve customer satisfaction.

As innovation develops and the human population increases, product competition between companies increases, so producers are required to produce goods as quickly as possible while still considering the quality aspects of the product. PT. Cipta Oggi is a company engaged in furniture production. PT. Cipta Oggi has several types of production, namely office tables, cupboards, TV shelves and decorative cupboards. In the production process for the 2DF WHT polo showcase furniture product, it has the highest rework rate, namely 10.67%. The method used in this research is the FMEA method. The FMEA method will later produce output results in the form of an RPN from which recommendations for improvement will be obtained from the types of causes of failure that are the highest. With this research, the aim is to analyze the causes of rework in the production process of Polo Showcase 2DF WHT furniture products which can later reduce the rework rate.