This study was conducted to determine the process of implementing the procedures for managing ship arrival and departure documents to facilitate loading and unloading procedures. PT. Seroja Jaya Agency, Kuala Tanjung branch, handles types of ships, such as Container vessels, Motor Tankers, Bulk Carriers, Tug Boats and Barges. The important role of operational agents is very influential in the smooth running of ship arrival and departure activities when docking, loading/unloading, and sailing. Preparation of notifications and management of arrival permits are the main tasks of the agency before the ship arrives and departs, known as clearance in and clearance out. Qualitative research type, data collection techniques with interviews, observations and documentation.

This paper explains the payment process for mooring and pilotage of PT. Pelayaran Nusabhakti Tatasegara Batam. The method used in this observation is field research. The author of the paper with library research activities where the author gets material or paper materials from books in the library or other reading sources related to the subject matter taken from PT. Pelayaran Nusabhakti Tatasegara is one of the companies engaged in the agency sector. PT. Pelayaran Nusabhakti Tatasegara Batam serves many types of ships ranging from tugboats-barges to LCT (Landing Craft Tank) cargo ships at Batam port. In its payment system using the BSIMS system after the PUK (General Statement of the ship) is issued at Bsim, it can be continued by carrying out the Fund hold process until it is paid off. The purpose of this paper research is to find out how the Payment Process for Mooring and Pilotage in the BSIMS Special Batam system by PT. Pelayaran Nusabhakti Tatasegara Batam. The process starts from registration to Paid Off. The conclusion of this paper is the payment process for Anchorage and Pilotage on the Special BSIMS System for Batam by PT. Pelayaran Nusabhakti Tatasegara Batam runs smoothly and in accordance with existing procedures, but there are still various obstacles experienced including network disruptions in the system which cause difficulties in inputting data into the system, double holds occur in the officer system, PUK does not come out because the PUK activity at the previous port has not been closed, which causes the PUK not to come out.
 

This paper was written to find out more clearly how the Cement Unloading Document Issuance Procedure is at PT. PBM Gelora Perkasa Belawan. The goal to be achieved is to find out how PBM carries out the cement unloading document issuance procedure at the Belawan Main Harbor Master's office. Before issuing the Cement Unloading document, PBM must make preparations before the ship arrives, namely PBM must prepare several documents. Then this research was carried out at PT. PBM Gelora Perkasa Belawan, while the author was carrying out land practice from January 2024 to July 2024. The data source is directly from the research location by means of observation, as well as regulations related to the paper. The results obtained regarding the cement unloading document issuance procedure have been running optimally, but there are obstacles in the unloading document issuance procedure. The obstacles faced in the cement unloading document issuance process are system errors that occur due to poor network, resulting in inefficient time to issue cement unloading documents. The methods used by the author in completing this paper are Library Research and Field Research to make it easier for the author to complete this paper.