This research aims to analyze the causes of the KM ship accident. Kirana I and the role of the Tanjung Emas Class I Harbormaster and Port Authority Office (KSOP) in improving shipping safety. Using a qualitative approach, data was collected through observation, interviews and documentation. The research results show that accidents are caused by human negligence, especially from ship crews who ignore safety procedures, even though the ship has met all safety certification requirements. Weather factors also contributed to the incident. KSOP Class I Tanjung Emas plays an important role in monitoring shipping safety through routine inspections and issuing Sailing Approval Letters (SPB). This research recommends increasing regular shipping safety training and outreach to ship crews and port officers, as well as strengthening coordination between agencies to create a better safety culture in the shipping environment.

This research discusses the Analysis of Seafarers Identity Document (SID) Issuance Services at the One-Stop Service Center at the Tanjung Perak Main Port Authority Office. SID is an official identity document for seafarers who work on foreign-flagged vessels and serves to ensure access and legal protection for them. SID issuance services are carried out online through the e-SID website which is designed to increase efficiency and ease of service for seafarers. To evaluate the quality of these services, this research uses a quantitative method with a descriptive approach. Data were collected through questionnaires involving service users and then analyzed based on five dimensions of service quality: Tangibles, Empathy, Assurance, Responsiveness, and Realibility. The results show that the SID issuance service at KSOP Utama Tanjung Perak with an average satisfaction score of 76.32% is classified as good. The Empathy dimension obtained the highest score (80%), followed by Assurance (76.83%), Responsiveness (75.75%), Reliability (75%), and Tangibles (73.12%). Some aspects that require improvement include information availability, friendly attitude of officers, time efficiency, and consistent application of SOPs. As an effort to improve service quality, researchers recommend developing a real-time application status tracking feature, socializing online procedures through educational media, periodic training for officers, and improving information technology infrastructure. With these steps, it is expected that SID issuance services will become more efficient, transparent, and responsive to seafarers' needs.

In the operation of ships, there are a lot of jobs, both light and heavy, that have a high risk to occupational safety. Work accidents do not only occur on land, but work accidents often occur on ships. The research method used is qualitative, namely data collection through documentation, observation, and interviews with data analysis techniques using Fishbone Diagrams to determine what are the possible obstacles in the implementation of the use of personal protective equipment, factors that cause work accidents in the crew, and efforts made to optimize the implementation of occupational safety and health on board and determine the priority of problems. By using Fishbone Diagram as a data analysis technique, the root cause of the problem can be found. Based on these data analysis techniques, the causes of work accidents on ships often occur due to lack of awareness, low supervision, and lack of understanding of the crew at work. In addition, there are also other factors, namely work equipment that is not suitable for use. Work accidents can be prevented if the company's leadership and all executives are committed to developing and implementing effective occupational safety and health procedures. This includes instilling awareness of the importance of work safety, direct guidance and supervision to the crew of ships, as well as the establishment of a safety management system supported by skilled human resources and adequate safety equipment facilities. The implementation of optimal K3 procedures will create a safe and efficient work environment, so that ship operations can run smoothly and work accidents can be prevented.

Internal audit activities are carried out to meet and implement the Safety Management System (SMS) rules so that safety on board ships is implemented in accordance with the ISM Code. In addition, an internal audit conducted by a shipping company can minimize the findings of an external audit of the Safety Management System (SMS). The purpose of this research is to find out the implementation process, obstacles and solutions for the implementation of MV internal audit. Dewi Shinta Manggala. The method carried out in this study is qualitative descriptive. Data collection was carried out by in-depth interviews, observations, and documentation. The results of the study show that the obstacles faced in the obstacles experienced in the internal audit process are the unsuitable time between the ship's schedule and the auditor resulting in delays, crew ratings that are not optimal in implementing the Safety Management System (SMS), and the crew's understanding of the Safety Management System (SMS) on board the ship which is considered to be still lacking. So that the efforts that must be made, namely the company's internal parties communicate well with each other, the company gives strict sanctions to crews who do not optimally implement SMS, the company requires crews to attend SMS training.

This research focuses on analyzing the performance of dry bulk unloading at Tanjung Tembaga Port, with a case study of PT Delta Artha Bahari Nusantara. The main objective of this research is to evaluate the performance of dry bulk loading and unloading services at the port and identify efforts that can be made to improve loading and unloading productivity. The research method used is descriptive quantitative, with data collection through direct observation, interviews, and documentation studies. The data obtained were analyzed using statistical methods and compared with the established operational service performance standards. The results showed that the performance of loading and unloading at Tanjung Copper Port seen from all indicators of loading and unloading performance can be concluded that the average of all indicators includes good category as evidenced by the total percentage of the average of 79.96%. This study concludes that to improve loading and unloading performance, PT Delta Artha Bahari Nusantara needs to improve facilities and infrastructure, improve operational systems, and provide training to the workforce. Thus, it is expected that the port can be more efficient in handling dry bulk loading and unloading and contribute positively to the supply and distribution chain.