The commitment of the Indonesia government to prioritize the development of tourism and aviation as the focus of regional economic growth is reflected in various strategic policies and programs. In line with this, Radin Inten II Lampung Airport always strives to improve facilities, especially in the departure terminal area. This study aims to understand the influence of departure terminal facilities on passenger satisfaction at Radin Inten II Airport Lampung. This research was conducted using a quantitative approach, where data was collected through questionnaires and literature studies. Instrument feasibility analysis using validity test, reliability test, data analysis using normality test, simple linear regression analysis, t-test and determination coefficient analysis (R2). The results of the study showed that departure terminal facilities had an effect on service user satisfaction at Radin Inten II Lampung Airport with a value of 0.51 or 51%, which meant that the independent variable (departure terminal facilities) affected the dependent variable (service user satisfaction) by 51% and the remaining 49% was influenced by other factors that were not in this study.

In order to improve the quality of human resources in dealing with emergency conditions, it is necessary to implement an emergency training program for employees. There is a need for research on identifying problems related to emergency training programs for employees who work at airports in order to provide knowledge so that they are alert and responsive to emergencies that occur. So far, it has not set about solutions to overcome problems related to emergency training programs for employees at West Java International Airport. This research was conducted in West Java. This type of research is qualitative. This study uses interview and documentation methods as data collection techniques. The results of this study indicate that in dealing with emergencies in the entire area of West Java International Airport, emergency procedures have been made, including: emergency preparedness procedures, emergency response procedures, post-emergency recovery procedures and supported by instructions. work related to emergencies, which is the division of organizational responsibilities for the emergency response team.

In order to improve the quality of human resources in dealing with emergency conditions, it is necessary to implement an emergency training program for employees. There is a need for research on identifying problems related to emergency training programs for employees who work at airports in order to provide knowledge so that they are alert and responsive to emergencies that occur. So far, it has not set about solutions to overcome problems related to emergency training programs for employees at West Java International Airport. This research was conducted in West Java. This type of research is qualitative. This study uses interview and documentation methods as data collection techniques. The results of this study indicate that in dealing with emergencies in the entire area of West Java International Airport, emergency procedures have been made, including: emergency preparedness procedures, emergency response procedures, post-emergency recovery procedures and supported by instructions. work related to emergencies, which is the division of organizational responsibilities for the emergency response team.