This research aims to determine the analysis of increasing customer engagement with brand experience and visual brand communication (survey of Scarlett Whitening users in Tasikmalaya City, West Java). The method used in this research is causality through a survey approach. With a research sample of 100 Scarlett Whitening users in Tasikmalaya City, West Java. The data used is primary data. The analytical tool used in this research is multiple regression using SPSS 26.0. The research results show that the Brand Experience obtained from the Brand Experience of Scarlett Whitening Users in Tasikmalaya City, West Java has good criteria. Visual Brand Communication at Scarlett Whitening di Kota Tasikmalaya Jawa Barat has good assessment criteria, Customer Engagement for Scarlett Whitening Users in Tasikmalaya City, West Java has good criteria. Together Brand Experience and Visual Brand Communication have a significant influence on Customer Engagement. Partially, Brand Experience has a significant influence on Customer Engagement. Partially, Visual Brand Communication has a positive and significant effect on Customer Engagement.

Belajar dari pengalaman usaha yang dirintis oleh para mahasiswa tersebut, maka kami menyusun blueprint program pengabdian masyarakat Digital Entrepreneurship Development Program: Scaling Up Through Digital Integration ini untuk mendorong peningkatan performa bisnis para wirausaha mahasiswa dan masyarakat umum dalam aktifitas usahanya, sehingga setelahnya menguasai skillset digital integration diharapkan mampu bersaing secara kompetitif serta dapat menjangkau market seluas-luasnya. Adapun IPTEK yang akan digunakan dalam mengimplementasikan Konsep Scaling Up dalam Digital Entrepreneurship Development Programini adalah melalui pendekatan model Digital Integration Setelah dilakukannya serangkaian kegiatan workshop dan pendampingan terhadap peserta program, entitas bisnis yang adaptif mengadopsi digital integration yang sederhana, mampu mendapatkan data base customer-nya secara tertarget dan penjualan pun dapat dipastikan berkelanjutan. Hal ini dapat dilihat sebagai contoh pencapaian unit usaha yang dijalani oleh mahasiswi prodi manajemen, yaitu bidang fashion (kerudung) Brand Rvna Hijab yang baru saja dimulai sejak awal September 2023. Dalam satu bulan berhasil mencatatkan penjualan sebanyak 3.556 pcs kerudung dengan total data base pelanggan 1.418 pembeli dengan total kunjungan atau traffic yang masuk sebanyak 26.561 oarang. Hasil ini baru menggunakan satu platform saja, yaitu Live Stream Commerce, Tiktok. Namun demikian, tantangan muncul pada saat dorongan dari pemilik usaha untuk melakukan scaling up membuka channel distribusi platform e-commerce secara bersamaan sementara aspek digital talent belum siap, maka hasilnya menjadi kurang efektif.

The purpose of this study was to determine the description of Relationship Marketing and Customer Loyalty at Da'o Screen Printing company and to determine the effect of Relationship Marketing on Customer Loyalty at Da'o Screen Printing company. The research method used by researchers is to use descriptive analysis. This research uses a quantitative approach. The type of research used in this research is causal. In this study, the authors conducted direct research on all Da'o Screen Printing customers to obtain data. The sample in this study was 50 people, this is based on saturated sampling technique where the population in this study was 50 people. Researchers will conduct tests using SPSS version 25. Relationship Marketing at Da'o Screen Printing company is currently in a very good classification. Da'o Screen Printing's customer loyalty is currently in a good classification because many customers maintain loyalty at Da'o Screen Printing. Relationship Marketing has a significant effect on Customer Loyalty because if the implementation of Relationship Marketing will increase customers who are loyal to the products provided by Da'o Screen Printing.