PT Pelindo Petikemas Belawan. is a container service company. This paper aims to determine the role of the Planner in container loading and unloading activities in the operational division engaged in container loading and unloading. To support the smooth running of loading and unloading work is greatly influenced by the role of the planner in it as well as the loading and unloading equipment facilities and procedures related to the loading and unloading. The role of the planner in operational activities is to receive emails from the shipping company (agent) then the planner immediately makes a loading list that has been sent by the shipping company to the planner with that the planner also determines the place to stack containers on the ship and regulates the equipment that operates for loading and unloading containers. In the role of the planner in loading and unloading activities, better accuracy and supervision are required, because without supervision and accuracy in loading and unloading activities, it can result in errors in exporting/importing containers and damage to the cargo to be loaded/unloaded. In writing this paper, the method used by the author in obtaining data is based on direct observation in the field related to the object, literature analysis and direct interviews.

The dry bulk loading and unloading process at the port presents various challenges and significant risks, ranging from work safety to operational efficiency. This study aims to identify, analyze, and formulate risk management strategies in dry bulk loading and unloading activities to minimize potential losses and improve port operational performance. The methods used in this study include a qualitative approach through interviews and risk analysis as well as library studies. The results of the study indicate that the main risks in dry bulk loading and unloading include dust hazards, equipment damage, and worker safety risks. The proposed mitigation strategy involves improving the security system, regular safety training, and routine maintenance of loading and unloading equipment. It is expected that with this risk management strategy, the port can optimize the dry bulk loading and unloading process with a higher level of safety and more efficient operational costs.

Shipping agency services PT Pelayaran Semesta Sejahtera Lestari Belawan Medan is one of the shipping companies operating in the agency sector (Shipping Agency) in Indonesia. This company deals in quite a lot of ships, both Indonesian flag ships and foreign flag ships. Crew change is an important part of shipping operations that affects the safety, efficiency and performance of the ship. This research aims to analyze procedures and challenges in handling crew changes on ships, as well as identifying best practices to ensure crew changes run smoothly. The research methodology uses qualitative methods such as interviews with crew managers and analysis of crew change documentation data. The research results show that the main challenges in crew change include administrative obstacles, logistics and strict regulations. In addition, it was found that good implementation of Standard Operating Procedures (SOP), use of communication technology, and cross-departmental coordination are key factors for success in managing crew change.  This research concludes the importance of collaboration between stakeholders, regulatory adjustments, and technological innovation to increase efficiency and safety in crew changes on ships.