Self-development is a process that aims to improve individual ability to face challenges and achieve life goals. Workplace self-development programs are becoming increasingly popular as a strategy to increase employee performance and motivation. This study aims to evaluate the impact of self-development programs on individual personal and professional growth. The samples taken are employees who work at PT Ati Transindo located in Sidoorjo. Sampling was carried out by purposive sampling technique with predetermined criteria. This study aims to evaluate the impact of self-development programs on individual personal and professional growth. The study was conducted by collecting data from employees at PT Ati Trasindo for a certain period. Data was collected through interviews and distributing questionnaires at PT Ati Trasindo. The results showed that the self-development program did not have a significant positive effect on the personal and professional growth of the participants. Participants reported improvements in communication, leadership, time management, and decision-making skills. In addition, this program also affects job satisfaction and motivation. These findings suggest that self-development programs can be an effective strategy in enhancing individual personal and professional growth in the workplace

Employee work behavior is greatly affected by various kinds of customer attitudes and actions, both positive and negative. In general, the positive attitude of the customer will indirectly encourage performance improvement. This study aims to analyze how employees work behavior towards various customer attitudes both positively and negatively. This research method uses qualitative methods. The population of this study are employees at PT Jack Solusi Indonesia with a total of 42 employees. The collection technique in this study was to conduct interviews with cafe managers and employees. The data obtained is based on information from the management and various existing literature. The results of this study refer to how much customer behavior influences how employees work. Employees carry out their duties and obligations according to the direction of the manager. Of course, every direction that has been given has not gone well due to the attitude of customers in the work environment. Similarly, partially alias the tone of a significant influence between work behavior and customer attitudes in the work environment..