Technological developments and globalization encourage people to develop in the transaction process. Now, conventional technology is starting to be abandoned and switched to a digitalization system, thus strengthening the balance of trade on an international scale. As one of the global e-wallets, PayPal offers convenience in cross-border transactions, but there are not many studies that specifically evaluate the level of satisfaction of Indonesian users in the application of this service. This research focuses on analyzing the level of satisfaction of using PayPal in Indonesia in cross-border transactions and examining technology acceptance factors with the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) method. Data were collected through distributing questionnaires to active PayPal users in Indonesia and analyzed quantitatively using structural regression methods (SEM/PLS). The results showed that perceived ease of use, usefulness, and trust have a significant influence on user satisfaction. In addition, UTAUT 2 variables such as performance expectations, effort expectations, social influence, and hedonic value also contribute to forming positive perceptions of using PayPal. The findings are expected to contribute to the development of an international digital payment system that is more responsive to the needs of users in Indonesia.

The low level of visits to museums compared to other tourist destinations is largely due to the lack of interactive activities and the need for direct guidance in accessing collection information. Although an e-museum platform based on virtual reality technology has been available through museumindonesia.org as a solution to physical limitations and an effort to attract the interest of the younger generation, the extent to which the public accepts this innovation is still unknown. The lack of understanding of the perception of ease and usefulness in using services is an important reason to conduct an evaluation using the TAM approach. This study aims to identify and analyze factors that influence the intention and behavior of using e-museum services, in order to provide a strategic foundation for the development of web-based museum service management. The total respondents used in this study were 120 people. The analysis method used was the Path Analysis method. The results showed that most of the constructs in the model had a significant relationship. Facilitating Conditions were proven to have an influence on Perceived Ease of Use and Perceived Usefulness. Furthermore, Perceived Ease of Use contributes to forming Perceived Usefulness and attitudes towards use (Attitude Toward Using). Among all variables, Perceived Usefulness has the strongest influence on Behavioral Intention, with the highest coefficient value of 0.72. In addition, attitudes toward use also play a role in forming behavioral intentions, which in turn affect actual usage behavior. The results of the analysis show that perceptions of ease of use are a key element in forming perceptions of system usefulness. Overall, the five main variables of Facilitating Condition, Perceived Ease of Use, Perceived Usefulness, Attitude Toward Using, and Behavioral Intention have a significant contribution to the acceptance of e-Museum technology.

Dinas Perpustakaan dan Kearsipan Kota Surabaya (DISPUSIP) is one of the Surabaya city government institutions whose role is to provide and manage public service facilities in the library and archives sector in the City of Surabaya. DISPUSIP has an IT Team that manages information technology including the development of Management Information Systems (MIS). In working on MIS development, the DISPUSIP IT Team experienced problems related to the division of job desks between members and the MIS work flow was unclear and undocumented because there were no procedures and documentation for MIS development activities. Therefore, MIS development governance is needed in the form of a Standard Operating Procedure (SOP) to manage MIS development activities. The preparation of SOPs in this thesis uses the gap analysis method to determine the gap between current conditions and ideal conditions. Current conditions were obtained from interviews and observations, while ideal conditions were obtained from activities in the System Development Life Cycle (SDLC), the COBIT 5 domain BAI03 framework, and ITIL v3 change management. The output produced from this thesis is a MIS development SOP document which consists of 5 procedures, namely: New MIS Planning SOP, New MIS Analysis SOP, New MIS Design SOP, New MIS Implementation SOP, and MIS Module Addition SOP verified using the interview method and validated with SOP test simulations to find out whether the SOP is appropriate.