Passengers or users of air transportation services are increasingly experiencing flight delays and cancellations. Where the Super Air Jet airline experienced damage resulting in flight cancellations, which resulted in passengers experiencing losses in terms of both material and time. This study aims to determine how air transportation is responsible for flight delays and cancellations at the airport. This study uses a qualitative method, where this study is descriptive. Data collection in this study was through interviews, observations and documentations in the field. The results of this study indicate that air transportation is required to provide passengers with rights, namely compensation in accordance with applicable provisions in the form of food and drinks and Rp. 300.000,00 (three hundred thounsand rupiah). However,in practice passenger rights are not in accordance with receiving compensation provided by the airline. This study concludes that there must be supervision, law enforcement and firmness so that passenger rights can be protected and receive optimal justice in the world of aviation.

Flights from Bima to Yogyakarta can be done via transit or non-transit flight routes. The selection of flight routes carried out by cadets of the Yogyakarta Aerospace Technology College (STTKD) is quite important to know the factors that are considered in choosing the flight route to be taken, in addition, this route selection offers different alternatives in terms of travel time, ticket costs and comfort in transit and non-transit flights. With accurate information, cadets can choose the most efficient and economical option, so as to minimize their experience in traveling using air transportation. The research method used in this study is a qualitative research method. Where this research method is a method of research that is descriptive and tends to use analysis. Based on the results of data analysis of five selected sources, it shows that the selection of flight routes from Bima to Yogyakarta is influenced by several main factors such as travel time, price, and comfort. In this study, the data validity checking technique used is the triangulation technique, where the triangulation technique is to test the credibility of the data carried out. In the selection of transit flight routes, the comfort of the service is more dominant, while for non-transit flight routes, the ticket price and travel time are more dominant. Of the two flight routes, each has its own main factors in selecting a flight route, namely price, travel time, and comfort.