The purpose of this research is to find out whether the quality of e-ticketing can provide satisfaction to consumers, what is consumer satisfaction with the services provided by e-ticketing, and to find out the effect of e-ticketing quality on consumer satisfaction at PT ASDP Ketapang Branch. The population of this study is all passengers who purchased tickets online at PT ASDP Ketapang branch, the sample used was 30 people. The data analysis techniques used are quantitative descriptive analysis techniques, simple linear regression analysis, classical assumption tests, hypothesis tests and coefficient of determination tests (R2). Based on the research results, it can be seen that the quality of e-ticketing can provide satisfaction to consumers or passengers who use ship services belonging to PT ASDP ketapang branch Banyuwangi, apart from that consumers/passengers are satisfied with the services provided by PT ASDP Ketapang branch Banyuwangi related to the existence of e-ticketing. ticketing or purchasing tickets online. Based on the calculation results, it is known that R square has a value of 0.667 or 66%. This shows the magnitude of the positive influence of E-Ticketing Quality on PT ASDP Ketapang branch , Banyuwangi (Y) is 66%, the remaining 34% is the influence of other factors.

The Unmanned ships have become a primary focus in maritime technology development to enhance efficiency and navigational safety in waters. In this research, a unmanned ship utilizing ESP32CAM as its core system is designed to detect navigation lights of other vessels and avoid potential collisions. The initial response of the ESP32CAM camera reads the colors of lights approaching the unmanned ship within a distance of less than 100cm. The ESP32CAM reads and identifies colors through image processing. When the ESP32CAM detects green and red lights, it commands the buzzer to sound. The color detection system works such that when the ESP32CAM detects a red light, it sends a signal to the servo motor to move left, and when it detects a green light, it sends a signal to the servo motor to move right. The servo motor functions as the ship's rudder. Testing of the navigation light system with ESP32CAM camera to prevent ship collisions is conducted with predetermined scenarios, including testing with red LEDs, green LEDs, and overall system testing. The results show that the navigation light system with ESP32CAM camera functions well. The ESP32CAM camera can optimally identify light colors at a distance of 100cm. Based on the conducted research, the ESP32CAM camera is capable of reading both the distance and colors of lights as specified at a distance of 100cm.

Container services are services related to the use of containers or containers in the process of shipping goods. The container itself is a special container used to pack and transport goods efficiently, especially in trade. In the process of putting goods or stuffing goods that are packaged in the form of pallets, metal boxes and bulk. The process to enter a 20-foot or 40-foot container is determined by the number of buyer requests. The author chose qualitative descriptive research because this research is in accordance with the nature of the author's research which is descriptive and uses interview techniques, documentation, and others. In addition, this research is also in accordance with the practical research objectives. Mistakes in container stock management can have a devastating impact on the company, such as damage to goods, additional costs, and a tarnished reputation. To improve container loading and unloading services, companies need to improve communication, employee training, truck checks, forklift maintenance, and collaboration with service users. The process of shipping goods through the port involves various stages and parties such as consignees, suppliers, shippers, and field executives. The results of the study can be found that the process of container loading and unloading services in expedition companies experiences various obstacles, such as late truck drivers, delays in sending documents, shortage of containers, damage to container moving equipment at the depot, delays in the start of working hours, and too many containers that do not comply with the specifications by the exporter.