Management Information Systems (MIS) have an important role in the transformation of government towards E-Government. E-Government is a government effort to provide public services electronically to the public and businesses. In this context, SIM plays a role as the main support in managing information and making effective and efficient decisions. The role of Management Information Systems (MIS) in realizing E-Government is very important in increasing the efficiency and effectiveness of public services. SIM helps governments manage information, plan strategies, coordinate activities, and make better decisions. Through SIM, the government can increase information accessibility for the public, speed up the decision-making process, and improve the overall quality of public services. Thus, effective and efficient implementation of SIM will make a major contribution to realizing an E-Government that is transparent, accountable and responsive to community needs.

PT PLN (Persero) UP3 Binjai is one of the PLN units that supply electricity to the community. Digital services launched by PLN in the form of PLN Mobile continue to be developed to meet customer needs and satisfaction as well as ease of access. The purpose of this study was to determine the development of efficient customer service through the use of PLN Mobile in UP3 Binjai. The literature review method is used to collect research data by using literature studies to collect materials from books and scientific journals regarding the use of PLN Mobile. From the results of the study, the PLN Mobile application provides benefits for the UP3 Binjai community to find solutions to customer electricity problems, ranging from applying for new electricity installations, checking bills, switching power, responding to complaints and power outages, to purchasing electricity tokens. However, there is a weakness, namely when customers check their bills, customers cannot see information on how much Rupiah is charged, only the month billed. This PLN Mobile application will also have a positive impact on customers and PLN employees because it is more efficient and saves time and energy for customers and employees in resolving customer complaints.

Right now, the advancement of data innovation makes different exercises simpler. Huge changes in conditions give advantages to business activities and draw in interest in different applications. The online business industry is viewed as extremely accommodating to the economy, particularly the local economy, in light of the fact that with the advancement of the computerized business market, many open positions have arisen to help advertising exercises through internet business. This exploration means to decrease human mistake in overseeing deals information via robotizing the business recording and detailing process. The examination technique utilized is a subjective strategy with writing studies or writing concentrates on in light of investigations of diaries, articles and others to look at the job of The executives Data Frameworks. This examination is likewise upheld by a phenomenological approach, which inspects issues in light of realities that have happened. Aside from that, the creator likewise utilized library exploration to gather information. A significant errand of The executives Data Frameworks in business is to expand the proficiency and viability of information precisely and progressively, as well as working on the nature of HR through a planned and orderly work framework. Aside from that, the Administration Data Framework additionally makes it more straightforward for the board to design, oversee, direct and appoint work to every single related division, and gives guidance in navigation.