PT. Pelayaran Nasional Indonesia (PELNI) is a company engaged in the field of marine transportation services, namely passenger ships, roro ships, container ships, pioneer ships and so on. Therefore, the importance of "service" to customer satisfaction (passengers) is very influential. Customer service can be defined as all forms of customer service in the form of services and in the form of goods which in principle are the responsibility and are carried out by PT. Pelayaran Nasional Indonesia (PELNI) Medan Branch, in order to fulfill the needs of the community and comply with regulations and laws.

The purpose of writing this paper is to understand in depth about how the Process of Issuing Sea Trial Permit for SV. Bourbon Jindamanee at Specialized KSOP Batam by PT. Gemalindo Shipping Batam. In this paper, the methods used are field research and library research. The result of this paper is the Sea Trial Permit Issuance Process of SV. Bourbon Jindamanee by PT. Gemalindo Shipping Batam run effectively even though the Foreign Ship Agency Approval (PKKA) is approaching its expiration date.The implemented system facilitates the permit application with clear and structured steps. The process starts with a notification from the sip owner to the agent, followed by document preparation, after which the application is submitted trough the KSOP portal where the documents are inputted and verified by thr officers of the Kesyahbandaran and Port Aouthority Office (KSOP). To improve the Sea Trial Permit issuance process, it is recommeded that each relevant party ensure regular updatesof information and improved coordination to speed up the administrative process. In addition, conduct training for the internal team to help reduce errors in submission and implement a feedback system to collect input from each related party to improve the process in the future.
 

This paper aims to provide in-depth insight into the complexity of handling ship arrivals and departures through the Inaportnet System by explaining how the system works, interactions between parties, and how the Inaportnet system helps improve the efficiency and smoothness of the shipping process at the terminal. This research was conducted at PT. Snepac shipping, daring the author’s pratek darat (PRADA) which began on January 17, 2024 to June 17, 2024. The datea source was obtained through primary data obtained directly from the Inaportnet system of PT. Snepac Shipping, with interviews conducted with managers and operational staff of PT. Snepac Shipping. As well as secondary sources, namely literature related to the title of this paper. The result of study lead to an in-depth understanding of the submission of ship arrival and departure permits at the Sarana Citra Nusa Kabil Special Terminal on the Inaportnet system. The involves the main focus is on how this system support document management, ship coordination, and port readiness, as well as a means of conneting ships and jetties for the implementation of activities at the port. In this context faciliating document management and port readiness which are integrated to support the smooth shipping process at the terminal. 

The process of issuing the Port Health Quarantine Clearance (PHQC) document for vessel health at the Class I Quarantine Health Office by PT. TarunaCipta Kencana Dumai Branch ensures that every ship entering a port is in a healthy condition, free from diseases and pests. The issuance of the vessel health document is handled by the Quarantine Health Office. Before docking at Dumai port, PT. TarunaCipta Kencana acts as an agency representing the ship owner/principal in handling all matters related to the vessel’s interests. The company can also appoint other sub-agents to serve other vessels. PT. TarunaCipta Kencana Dumai Branch collaborates with various related agencies at Dumai port, providing services for the ship and crew (ABK) before, during, and after docking. The issuance of the vessel health quarantine document begins with a submission by the agent to the Quarantine Health Office (BKK), followed by an inspection by health officers, and finally issuing the Certificate of Free Pratique (COP) and PHQC. The data collection methods used were Field Research and Library Research, ensuring that the process of issuing PHQC documents adheres to established procedures.

The purpose of this paper is to study how the management process sign on in the ship seaman’s book PT. Putra Anambas Shipping Batam. The process begins with an order from the owner that there will be a crew change, and then proceeds to the KSOP Khusus Batam Office. As for the problem, the problem faced in the sign on crew book process is the late information from the owner to sign on the ship's seaman’s book. As a result, when the ship is to depart, the crew's book has not been signed, which results when the boat is to leave and the sailor's books have not been sign on thus hindering the clereance process. Cooperation and good coordination between the shipping company and the relevant authorities in the sign on book activities of the seafarers is imperative for the smooth handling of crew documents.

Pelayaran Semesta Sejahtera Lestari Belawan is a company that operates as a shipping agency (ship agency) which provides domestic and international services. The process of handling ship departure (clearance out) at PT. The Semesta Sejahtera Lestari Belawan voyage starts when the ship has finished carrying out activities at the port, the agent makes another request for ship departure or Clearance Out. The Clearance Out process is a maximum of six hours before the ship leaves, the agent submits a ship out service in the Inaportnet system. To issue an SPB (Sailing Approval Letter), the agent must complete all documents and costs which are the agent's responsibility. For the issuance of an SPK (Work Order), guide the ship out no later than one hour after the SPB (Sailing Approval Letter) is issued. After processing the SPB (Sailing Approval Letter) is complete, the agent will take the ship documents and SIB (Sailing Permit) at KSOP. PT Pelayaran Semesta Sejahtera Lestari is a company that operates in the service and agency services sector, in other words a representative of the general agent/principle to take care of ship documents and take care of all ship needs that are needed when the ship is at the port. To obtain data, the author used field research and library research methods.

The aim of this research is to find out the port service process and what obstacles occur during the port service process. There are several obstacles experienced by service users in ship service activities via Inaportnet. The first is that PNBP payments (VTS, signs and dangerous goods) are still manual, the reason being that service users don't understand Inaportnet. Apart from that, updates to computer devices. When using Inaportnet, system errors often occur. Efforts that can be made are to carry out updates so that PNBP payments can also be made online, carry out training and socialization about Inaportnet filling, update computer equipment and evaluate and upgrade the Inaportnet application.

This paper aims to find out the process of managing export and import documents by PT Adhigana Pratama Mulya Belawan branch, the process starts from before the arrival of the ship to the port of Belawan, the agent has prepared the documents needed by the ship in loading and unloading activities. The data collection method used by the author in writing this paper is the field observation method (field research) and the library method (library research) to find out more closely how the company PT. Adhigana Pratama Mulya Belawan branch in carrying out export and import document management activities. The problems faced in the process of managing export and import documents are frequent quantity differences that cause revisions to documents. Good cooperation and coordination between shipping companies and related agencies in the management of export and import documents is needed for the smooth service of handling export and import documents

PT. Putra Samudera Inti Batam carried out the arrival and departure process for the Millennium 806 ship using the B-SIM application in the free trade zone area. Apart from that, the author also wants to know more about the process regarding the arrival and departure of the Millennium 806 ship using the B-SIM application. The method used in data collection is the field research method which consists of observation and interviews and the library research method. According to the process, the agent must ensure that the ship's next destination is the port in the Batam area, the agent completes the ship arrival request documents because before the ship arrives the agent must submit a ship arrival request or Ship General Statement (PUK), upload the documents into the B-SIM application, carry out verification to ensure that the data entered is correct until the fund hold is issued. After the activity is completed, the agent realizes the invoice in full to pay off the port service fees for the ship's departure. Agents always maintain good relations with other shipping companies and related agencies. With this good relationship, the process of managing the activities to be carried out by the ship can be maintained smoothly. Apart from that, the obstacle that occurs when requesting the ship's arrival and departure process is checking whether the note has been closed or whether the previous payment has not been paid. The arrival and departure process for ships using the B-SIM application must be carried out for every ship entering the Batam Free Trade Zone area and is carried out in accordance with applicable government regulations.

The purpose of writing this paper is to find out and analyze how to optimize the making of Dahsuskim permits for the residence permits of foreign crew who will work on lay up ships at PT. Trans Shipping Agency Batam and foreign crew who are in Indonesian waters for a long time must be in Dahsuskim. The method used in collecting data is using the Field Research and Liberary Research methods. Dahsuskim is a limited stay permit for Special Immigration Facilities which is specifically intended for foreign workers who work on ships or floating equipment in Indonesian waters. The long processing process has had a significant impact on foreign workers and companies. In carrying out Lay Up activities, the Ship Owner appoints an agent or shipping company to manage all processes of Lay Up activities including taking care of the ship's needs and the needs of the ship's crew. In contrast to routine ships, Lay Up ships will stay for a long time in Indonesian waters and must have permits including residence permits for foreign crew entering and exiting Indonesia. In this case, crew or foreigners entering and exiting Indonesia must have a visa which can only be obtained by submitting an application to the office. Immigration/General of Indonesian Immigration. Immigration plays a very important role because immigration is a government agency whose activities include providing all Immigration permits in the form of visas, entry permits, registration of foreigners, re-entry permits (Exit Re-Entry Permit), non-return exit permits (Exit Permit Only).