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Baby blues syndrome can have negative implications both in the short and long term, this has the potential to cause a tendency for passive attitudes in pregnant women, and result in neglect of the baby's needs, including a lack of attention and touch from the mother. This study aims to analyze the relationship between the contribution of husbands and the role of health workers with the level of understanding of pregnant women regarding Baby blues syndrome at the Lueng Bata Community Health Center, Banda Aceh. The study applied an analytical method with a cross-sectional approach, and involved all 73 pregnant women registered at the study location, with a total sampling technique. The data collection tool used was a questionnaire. The study took place from May 3 to 25, 2025. Based on the findings, there was a significant relationship between husband's support and pregnant women's knowledge regarding Baby blues syndrome (p = 0.001), and a significant relationship was also identified between the role of health workers on pregnant women's knowledge regarding the condition (p = 0.003). From the results obtained, it can be concluded that husband's support and the involvement of health workers mutually contribute to increasing pregnant women's understanding regarding Baby blues syndrome in the service area of ​​the Lueng Bata Community Health Center. It is recommended that health workers be more proactive in providing education and counseling regarding this syndrome so that pregnant women's knowledge regarding Baby blues syndrome can be maximized.

Konflik manusia–gajah merupakan permasalahan serius di kawasan Taman Nasional Way Kambas, Lampung, yang berdampak pada kerugian ekonomi, gangguan sosial, dan ancaman keselamatan manusia serta satwa liar [1], [2]. Salah satu pendekatan mitigasi yang efektif adalah penerapan sistem peringatan dini berbasis teknologi telekomunikasi dan Internet of Things (IoT) [3], [4]. Penelitian ini bertujuan menganalisis kebutuhan dan kinerja jaringan telekomunikasi yang sesuai untuk mendukung sistem peringatan dini konflik manusia–gajah. Metode meliputi analisis kebutuhan sistem, perancangan arsitektur jaringan, perbandingan teknologi komunikasi (GSM/4G, NB-IoT, dan LoRaWAN), serta simulasi skenario pengiriman data dari node sensor. Data empiris diperoleh dari simulasi performa jaringan (jangkauan, delay, konsumsi daya, dan packet delivery ratio). Hasil analisis menunjukkan bahwa LoRaWAN memiliki keunggulan dalam jangkauan dan efisiensi energi untuk wilayah konservasi yang minim infrastruktur [5], [6]. Sistem yang diusulkan mampu mengirimkan data deteksi keberadaan gajah secara near real-time ke pusat pemantauan dan selanjutnya didistribusikan sebagai peringatan kepada petugas dan masyarakat sekitar. Penelitian ini diharapkan menjadi referensi dalam pengembangan sistem peringatan dini konflik manusia–gajah berbasis telekomunikasi di Indonesia.

Penelitian ini bertujuan untuk mengevaluasi Sistem Surat Keterangan Pendamping Ijazah (SKPI) di Universitas Semarang melalui audit dengan menggunakan kerangka kerja COBIT 2019, dengan fokus pada domain Deliver, Service and Support (DSS) dan Monitor, Evaluate and Assess (MEA). SKPI berfungsi sebagai dokumen resmi yang memberikan informasi tambahan mengenai kompetensi lulusan di luar nilai akademik (ijazah), sehingga penting untuk memastikan kualitas dan relevansinya dengan kebutuhan industri. Metodologi yang digunakan dalam penelitian ini meliputi pengumpulan data primer melalui observasi, wawancara, dan kuesioner, serta data sekunder dari literatur terkait. Hasil penelitian menunjukkan bahwa tingkat kapabilitas pada sub-domain DSS dan MEA berada pada level 4 yang dilabeli sebagai terkelola, dengan nilai rata-rata masing-masing 3,73 untuk DSS dan 3,85 untuk MEA. Meskipun demikian, terdapat sejumlah rekomendasi untuk meningkatkan nilai Maturity Level sistem, dengan GAP masing-masing sebesar 1,07 untuk DSS dan 1,04 untuk MEA. Rekomendasi yang disampaikan meliputi peningkatan kompetensi petugas teknis, pengembangan aplikasi mobile, dan sosialisasi prosedur penyajian SKPI secara digital. Dengan adanya rekomendasi tersebut, diharapkan dapat memberikan masukan positif dalam pengelolaan SKPI di Universitas Semarang dan meningkatkan daya saing lulusan di pasar kerja.Kata Kunci: Audit Sistem, Maturity Level, Rekomendasi, Deliver, Service and Support (DSS), Monitor, Evaluate and Assess (MEA)

Work fatigue is one of the occupational health problems that may affect productivity, concentration, and increase the risk of workplace accidents. Security officers at Ferry Mulia Raja Napitupulu Port, Balige, are at high risk of experiencing fatigue due to shift work systems, physical and mental workload, and poor sleep quality. This study aims to identify factors associated with work fatigue among security officers. A quantitative method with a cross-sectional design was applied. The sample consisted of 45 security officers selected using total sampling technique. Data were collected through questionnaires on individual characteristics, nutritional status, sleep quality, workload, and environmental temperature, and analyzed using bivariate tests. The results revealed significant relationships between age, nutritional status, sleep quality, workload, and temperature with work fatigue levels (p<0.05). It can be concluded that both individual and work environment factors contribute to fatigue among security officers. The study recommends that port management pay more attention to shift arrangements, rest patterns, and occupational health interventions to reduce fatigue risk and enhance officers’ productivity.

Penelitian ini bertujuan untuk mengkaji dampak penutupan perlintasan kereta api Alastuo terhadap peningkatan volume kendaraan dan intensitas kebisingan di kawasan Fly Over Bangetayu, Kota Semarang. Fenomena ini mencerminkan tantangan tata kelola lalu lintas urban akibat perubahan infrastruktur transportasi. Dengan menggunakan pendekatan kualitatif deskriptif, studi ini dilakukan melalui metode studi kasus di lokasi terdampak. Data dikumpulkan melalui wawancara semi-terstruktur, observasi partisipatif, dokumentasi visual, serta pengukuran intensitas kebisingan menggunakan sound level meter pada sembilan titik waktu berbeda selama tiga hari pengamatan. Partisipan meliputi warga sekitar, pengguna jalan, dan petugas lalu lintas. Hasil analisis tematik menunjukkan adanya korelasi positif antara peningkatan volume kendaraan dan intensitas kebisingan, dengan nilai puncak kebisingan mencapai 93,6 dB pada sore hari. Temuan ini menegaskan bahwa perubahan rute akibat intervensi kebijakan infrastruktur dapat menyebabkan beban akustik yang signifikan di jalur alternatif. Penelitian ini memberikan kontribusi pada pemahaman tentang relasi spasial antara kebijakan lalu lintas dan degradasi lingkungan akustik. Implikasi teoretis mengarah pada integrasi studi kebisingan dalam perencanaan transportasi berkelanjutan, sementara implikasi praktis mencakup kebutuhan akan pengaturan lalu lintas yang adaptif serta mitigasi kebisingan melalui vegetasi, jalur alternatif, dan edukasi berkendara. Penelitian lanjutan disarankan melibatkan pendekatan interdisipliner untuk mengevaluasi dampak kebisingan terhadap kesehatan masyarakat secara langsung.

The research entitled Analysis of ATM Money Theft Crimes by ATM Cashiers in Batam City Using Routine Activity Theory (RAT) focuses on describing the elements of theft crimes, the threat of theft crimes, and cases of ATM money theft by ATM cashiers in Batam City. The research method used a normative legal research method with a case approach and a conceptual approach. The results of this study are as follows: The crime of theft is a crime against property as regulated in Chapter XXII of Book II of the Criminal Code, specifically Article 362, which contains subjective and objective elements. The types include ordinary theft, aggravated theft, and petty theft. The occurrence of theft is influenced by internal factors, such as the perpetrator's intention, and external factors, such as circumstances that support the crime. In the case of theft by ATM cash replenishment officers, the crime was committed through abuse of work access (special access crime). Based on Routine Activity Theory (RAT), crime occurs due to three main elements, namely a motivated perpetrator, a suitable target, and a lack of adequate supervision.

Kondisi lembaga pemasyarakatan di Indonesia masih menghadapi tantangan serius, seperti overcrowding dan tingginya angka residivisme. Program pembimbingan klien pemasyarakatan menjadi salah satu upaya strategis untuk menekan residivisme dan mendukung reintegrasi sosial, namun implementasinya dinilai belum optimal. Penelitian ini bertujuan untuk menganalisis efektivitas, hambatan, dan praktik terbaik dalam pembimbingan klien pemasyarakatan melalui pendekatan Systematic Literature Review (SLR). Sebanyak 27 artikel ilmiah (2018–2023) dipilih dari 512 artikel awal melalui proses PRISMA dengan tahap penyaringan berbasis kerangka PICO(C) dan quality assessment. Hasil kajian menunjukkan bahwa pembimbingan berbasis keterampilan vokasional, kewajiban lapor, dan pendekatan restorative justice secara signifikan mendukung kesiapan sosial dan ekonomi klien pasca bebas. Selain itu, pelibatan keluarga dan masyarakat mempercepat reintegrasi dan menekan potensi pengulangan tindak pidana. Namun demikian, masih terdapat hambatan struktural (minimnya SDM dan infrastruktur), sosial (stigma dan diskriminasi), serta individual (motivasi rendah dan gangguan psikososial). Penelitian ini merekomendasikan penguatan kapasitas petugas Pembimbing Kemasyarakatan (PK), penerapan pendekatan Risk-Need-Responsivity (RNR), serta kolaborasi lintas sektor sebagai langkah strategis. Temuan ini diharapkan menjadi rujukan dalam pengembangan kebijakan pembimbingan klien pemasyarakatan yang lebih efektif dan berkelanjutan di Indonesia.

Latar belakang penelitian ini didasari oleh tingginya tekanan kerja yang dihadapi pegawai pemasyarakatan, khususnya dalam tugas-tugas yang menuntut kontrol emosi dan interaksi sosial yang intens. Penelitian ini bertujuan untuk mengetahui pengaruh kecerdasan emosional terhadap kelelahan emosional pada pegawai Rutan Kelas I Samarinda. Metode penelitian yang digunakan dalam penelitian ini yaitu metode penelitian kuantitatif dengan survey design. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 92 responden petugas pemasyarakatan di Rutan Kelas I Samarinda. Melalui pengujian determinasi didapatkan nilai R square sebesar 0,173. Hal ini menunjukkan terdapat pengaruh variabel kecerdasan emosional sebagai variabel bebas sebesar 17,3% terhadap variabel kelelahan emosional sebagai variabel terikat sedangkan sisanya sebesar 82,7% dipengaruhi oleh variabel lain yang tidak dijelaskan dalam penelitian ini. Dari hasil perhitungan uji signifikansi didapatkan nilai 0,000 < 0,05. Hal ini menandakan bahwa Ho ditolak dan Ha diterima yang berarti adanya pengaruh variabel kecerdasan emosional terhadap kelelahan emosional.  Dari hasil uji regresi linear sederhana diperoleh persamaan Y = 36,581 + (-0,219X), hasil kofisien regresi yang bernilai negatif menunjukkan bahwa kedua variabel memiliki pengaruh yang negatif. Sehingga dapat disimpulkan bahwa terdapat hubungan negatif dan signifikan antara kecerdasan emosional terhadap kelelahan emosional pegawai Rumah Tahanan Negara Kelas I Samarinda.

Penelitian ini menguji pengaruh sikap keuangan dan perilaku manajemen keuangan terhadap pencegahan kecurangan di kalangan petugas pemasyarakatan. Penelitian ini menguji apakah faktor-faktor keuangan tersebut secara signifikan mempengaruhi upaya pencegahan kecurangan, yang bertujuan untuk menyoroti pentingnya disiplin keuangan dalam mendukung perilaku etis di lembaga pemasyarakatan. Penelitian ini menggunakan desain kuantitatif dengan kuesioner yang dikumpulkan dari 90 pegawai Lapas Narkotika Kelas IIA Bangli sebagai sampel total pada Januari–Maret 2025, kemudian dianalisis dengan menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa sikap keuangan dan perilaku manajemen keuangan berpengaruh positif signifikan terhadap pencegahan fraud di kalangan petugas lembaga pemasyarakatan. Variabel penelitian, yaitu sikap keuangan dan perilaku manajemen keuangan, secara bersama-sama berpengaruh nyata terhadap pencegahan kecurangan dengan korelasi yang kuat. Hal ini menunjukkan bahwa meningkatkan perilaku dan sikap keuangan sangat penting dalam mengurangi risiko kecurangan di lembaga pemasyarakatan. Penelitian ini menawarkan wawasan orisinal dengan menguji pengaruh langsung dari sikap keuangan dan perilaku manajemen keuangan terhadap pencegahan kecurangan, sebuah hubungan yang belum pernah dianalisis secara bersamaan

Capacity-building training for housekeeping staff in hotels and restaurants is a crucial aspect of maintaining service quality and enhancing customer satisfaction. Competent housekeeping personnel not only ensure physical cleanliness but also directly impact the reputation, image, and competitiveness of businesses in the hospitality and restaurant sectors. This community service program aims to develop the capacity of housekeeping staff through focused training on mastering cleaning techniques, effective waste management, and the proper and safe use of cleaning tools and materials. The training methodology is conducted directly using a participatory approach, allowing participants to actively engage in practical simulations, discussions, and case studies related to cleaning procedures, operational standards, and waste handling. Evaluation is conducted using pre-test and post-test assessments to measure improvements in participants’ knowledge, skills, and understanding of good cleaning practices. Results demonstrate significant improvements in mastering cleaning techniques, understanding waste management, and the ability to use cleaning tools and materials correctly. Additionally, participants reported increased awareness of the importance of consistently maintaining cleanliness standards, which is expected to be applied in daily workplace activities. The contribution of this community service provides tangible benefits in enhancing human resource quality in the hotel and restaurant sectors while supporting the achievement of professional, hygienic, and environmentally friendly service standards. This training is expected to serve as a sustainable model for the continuous development of housekeeping staff competencies in the broader hospitality and tourism industry.

Baggage handling is a crucial aspect of airline operations, including the lost and found unit, which handles lost, damaged, exchanged, and found baggage issues. At Juanda International Airport in Surabaya, these issues remain common. This study aims to analyze the performance of Citilink's lost and found officers in handling various baggage issues and evaluate the unit's productivity, efficiency, and effectiveness. The method used was descriptive qualitative research with a case study approach, collecting data through observation, semi-structured interviews with officers, and documenting operational procedures and baggage handling reports. The results indicate that lost and found officers play a crucial role in post-flight service, from receiving reports to providing compensation. Although procedures are carried out according to SOPs, obstacles such as a lack of manpower and a manual reporting system slow down the process. Officer performance is quite good, but efficiency improvements and the use of technology are needed, such as further training and a modern baggage tracking system.  

Pasar tradisional memiliki peran strategis dalam memenuhi kebutuhan pokok masyarakat, namun sering menghadapi permasalahan lingkungan, terutama dalam hal pengelolaan sampah. Tujuan penelitian ini adalah untuk melihat sejauh mana pengelolaan sampah pasar jangli Kota   Semarang telah berjalan, dengan mengutamakan fokus pada partisipasi masyarakat dan pedagang,  ketersediaan  fasilitas,  serta dampak  lingkungan   yang  ditimbulkan.  Pendekatan  yang digunakan berupa  deskriptif  kualitatif,  dengan  data  dikumpulkan  melalui  observasi  serta   wawancara. Hasil   penelitian menunjukan bahwa tingkat partisipasi pedagang dalam menjaga kebersihan pasar masih rendah, sebagian besar hanya mengandalkan petugas kebersihan. Selain itu, fasilitas pengelolaan sampah masih terbatas, seperti jumlah tempat sampah yang tidak memadai, ketiadaan sistem pemilahan, dan jadwal pengangkutan yang tidak konsisten. Kondisi ini berdampak pada menurunnya kualitas lingkungan pasar, aroma yang menyengat, kehadiran lalat, dan potensi penyebaran penyakit. Implikasi dari kajian ini merekomendasikan peningkatan edukasi dan kesadaran masyarakat, penyediaan fasilitas yang lebih baik, serta penguatan peran pemerintah dalam pengawasan dan penegakan aturan, melalui pendekatan pengelolaan sampah berbasis masyarakat (community-based waste management).

Supadio Airport in Pontianak is a major air transport gateway in West Kalimantan, heavily reliant on aviobridge facilities to support passenger comfort and operational efficiency. However, the implementation of aviobridge operating procedures by Apron Movement Control (AMC) officers often faces challenges, such as procedural inconsistencies and technical obstacles. This study aims to analyze the compliance of AMC officers with standard operating procedures (SOP) for aviobridge usage and to identify the challenges encountered in its operation at Supadio Airport, Pontianak. This research employs a qualitative method with a descriptive approach. Data were collected through direct observation, in-depth interviews with AMC officers, and documentation studies related to SOP and aviobridge operational reports. Data analysis was conducted systematically to evaluate procedural implementation and identify inhibiting factors in AMC officers' performance. The results of the study showed that most AMC officers had implemented the SOP for operating the aviobridge well, but there were still some discrepancies, especially in the undocking process and coordination between units. The main obstacles faced included limited personnel in one shift, as well as technical problems with the aviobridge facilities, increasing training and coordination across units was needed to ensure optimal and safe aviobridge operations.

Contraception is used to control population growth and ensure the availability of natural resources, thereby maintaining the quality of human life. Contraceptive methods can be categorized into two types: long-term contraceptive methods (LTCMs), such as intrauterine devices (IUDs), implants, female sterilization (tubal ligation or MOW), and male sterilization (vasectomy or MOP); and short-term contraceptive methods (non-LTCMs), such as condoms, injections, and oral contraceptive pills. The aim of this study is to examine and explain the relationship between spousal support and the role of healthcare workers in the selection of long-term contraceptive methods among women of reproductive age in the working area of the Kefa Utara Village Maternity Post, North Central Timor Regency. This research is quantitative with a cross sectional approach. The sampling technique used accidental sampling with a total of 106 WUS respondents. Data analysis using Chi Square test analysis. The results showed that women of reproductive age who did not get husband's support were higher (57.50%) than those who got husband's support (42.50%). Chi-Square test showed a significant relationship between husband's support and the selection of LTCMS (p < 0.05) with an Odds Ratio (OR) value of 2.690. In addition, health workers who played a role in the selection of LTCMS were greater (67.90%) than health workers who did not play a role (32.10%). The Chi Square test results also showed a significant relationship between the role of health workers and the selection of LTCMS (p < 0.05) with an 0R value of 3.733.

Bag inspection aims to ensure compliance with baggage regulations for flight safety. However, it was found that some officers were not meticulous and acted unfairly during the bag inspection process. The lack of responsiveness and minimal empathy from the officers will affect passenger satisfaction. This condition indicates the need for improvement in performance and service quality to maintain passenger satisfaction and the company's image. This research uses a quantitative method, with data collection techniques in the form of questionnaires. The study samples passengers using Citilink Airlines at Juanda International Airport Surabaya, totaling 100 respondents. The data analysis techniques used include instrument testing, classical assumption testing, multiple linear regression equations, hypothesis testing, and the coefficient of determination using the SPSS (Statistical Product and Service Solutions) application. The research results show that performance and service quality have a positive and significant effect on passenger satisfaction of Citilink Airlines at Juanda International Airport Surabaya. The regression coefficients for performance are 0.479 and for service quality are 0.318, with significance values of 0.000 and 0.001, respectively (<0.1), as well as an F-test of 0.000 which indicates the simultaneous effect of both. The adjusted r square value of 0.494 indicates that 49.4% of passenger satisfaction is influenced by performance and service quality, while the remaining 50.6% is influenced by factors outside of the study.

This study aims to examine the optimization efforts made by the Apron Movement Control (AMC) unit in supervising and regulating the movement of people and vehicles in the airside area of ​​Komodo International Airport, Labuan Bajo. The AMC unit is responsible for managing the movement of aircraft, people, and vehicles, including plotting parking stands, arranging ground handling, administering flight data, licensing airside vehicles, supervising engine run-up, apron cleanliness, and handling fuel spills. Supervision is carried out based on SOP, but in emergency situations such as aircraft skidding or unloading on the taxiway, the AMC must be able to adapt quickly to relevant safety procedures. This study uses a qualitative method with direct observation techniques, interviews with three AMC personnel, as well as SOP documentation and incident reports. The results show that the implementation of supervision and control has been running according to PM-IK standards. The focus of supervision includes aircraft movement, engine idle, GSE vehicle speed, completeness of worker PPE, and passenger arrangements to the aircraft. However, the main obstacle is the limited personnel which causes a high workload and supervision is not optimal, so that violations by service users or workers still occur and have the potential to endanger flight safety.

Elderly individuals living in nursing homes often face psychological challenges such as loneliness, loss of social roles, and limited interaction with family members. This qualitative study aims to explore how nursing home staff perceive the psychological well-being of the elderly based on Ryff’s six dimensions: self-acceptance, positive relations with others, autonomy, environmental mastery, purpose in life, and personal growth. A qualitative approach was employed using in-depth interviews with two permanent staff members at Panti Werdha Harapan Ibu, Semarang, who were purposively selected based on their involvement in elderly care. Data were collected through open-ended interviews guided by Ryff’s scale indicators and analyzed thematically. The results indicate that the elderly are able to accept their condition, build warm social relationships, maintain a level of independence in daily activities, and successfully adapt to the nursing home environment. They also show enthusiasm in participating in various activities and a willingness to continue personal development. These findings suggest that the psychological well-being of the elderly in nursing homes is largely influenced by social support from staff and fellow residents, as well as structured activities that foster a sense of purpose and meaning in life. The implications of this study highlight the vital role of nursing home staff as key agents in maintaining and enhancing the psychological well-being of the elderly through a personal, warm, and humanistic approach.

One of the important indicators in hospital quality standards is the level of patient satisfaction with the services provided. Therefore, improving the quality of health services is very crucial, not only in the medical aspect, but also in terms of communication and empathy of health workers to patients. This study aims to determine the description of the quality of service of registration staff at the outpatient polyclinic of General Hospital X, South Jakarta, in 2023, based on patient perceptions. This study is a quantitative study with a descriptive approach, conducted on 50 respondents. Data were collected using a questionnaire covering five dimensions of SERVQUAL: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data analysis was carried out by presenting the frequency distribution and percentage of each service dimension. The results showed that: in the Tangibles dimension, 66% of respondents rated it good and 34% less good; Reliability, 70% good and 30% not good; Responsiveness, 52% good and 48% not good; Assurance, 72% good and 28% not good; and Empathy, 66% good and 34% less good. In conclusion, although most respondents rated the service of the registration staff as good, there are still aspects that need to be improved. Improving the overall quality of service, especially in the dimensions of Responsiveness and Empathy, is needed as a strategic step in an effort to increase patient satisfaction and loyalty.

Teknologi jaman sekarang mengalami perkembangan sangat pesat, berkembang dari masa ke masa seiring dengan meningkatnya kemampuan dan kebutuhan hidup manusia. Teknologi yang mempunyai peran penting dalam kehidupan manusia adalah komputer. Peran komputer terbukti banyak dibutuhkan dan digunakan sebagai alat bantu dalam mengolah data informasi dan mengendalikan berbagai peralatan yang digunakan untuk membantu manusia dalam menjalankan tugasnya sehari - hari. Komputer juga telah banyak sekali membantu menyelesaikan dan mengatasi masalah dari yang paling mudah hingga yang paling rumit. Hingga komputer tidak bisa dipisahkan dari aktivitas manusia dari setiap pekerjaannya. Semakin meningkatnya penggunaan teknologi informasi diberbagai bidang sehingga menjadi acuan penulis untuk mengatasi permasalahan tentang antrian yang ada pada tiap - tiap instansi atau lembaga pemerintah dan pusat - pusat layanan pelanggan maupun masyarakat. Perlu diketahui bahwa untuk antri pada loket layanan dan juga transaksi lewat kasir atau petugas loket, harus siap antri berdiri secara berurut selama bermenit - menit lamanya, bahkan jika banyak pelanggan yang datang menyebabkan antrian yang terlalu banyak menyebabkan pelanggan menjadi merasa tidak nyaman dalam melakukan antrian. Tentu saja hal ini kurang menyenangkan dan cenderung memboroskan waktu. Di sebagian pusat layanan masyarakat seperti Bank, Koperasi, Jasa Pelayanan yang lain sudah menerapkan teknologi antrian dengan memberikan nomor urut antrian dan tampilan display text nomor urut, sehingga antrian secara berdiri berurut yang dulunya berbasis antrian satu persatu untuk menunggu antrian mulai dihilangkan sehingga pelanggan dapat menunggu antrian secara nyaman dan tidak perlu melakukan antrian salin menyerobot ingin cepat dilayani.

This study aims to analyze the effect of service quality on passenger satisfaction levels at PT Gapura Angkasa at I Gusti Ngurah Rai Airport, Bali. Service quality reflects the standard of excellence provided by the company to passengers, both through planned service standards and their implementation. This research uses a quantitative method with the population consisting of all Citilink airline passengers served by PT Gapura Angkasa traffic officers each month. The sampling technique used is non-probability sampling, where participants are selected based on certain criteria. The sample size was determined using the Slovin formula, resulting in a total of 100 respondents. After the data was collected, it was processed using various analytical methods, including instrument validation, hypothesis testing, and determination coefficient assessment.The findings of this study indicate a significant positive relationship between service quality and passenger satisfaction. This is supported by the T-test results, where the calculated T-value (11.070) is greater than the critical T-value (1.984), with a significance level of 0.000, which is below 0.05. Therefore, the null hypothesis (H0) is rejected, and the alternative hypothesis (Ha) is accepted, confirming that service quality has an impact on passenger satisfaction. Furthermore, the coefficient of determination (R²) test results reveal that service quality accounts for 83.2% of the variation in passenger satisfaction, demonstrating a substantial effect.