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Road Users are those who have the right to use and get guaranteed order on the road. In addition, road users are also specified with pedestrians and motorcycle users. In this case, the use of public facilities or road sidewalks that become places for pedestrians, as regulated in Article 19 C of Regional Regulation Number 8 of 2015 concerning the Implementation of Roads and Transportation. In the Bangkalan area there are many violations, one of which is PT. Telkomsel, however, how about the procedures regarding marinating that can be done to use sidewalks has not been further regulated, and the application of sanctions for those who violate the provisions of the law is not clearly regulated.

 Communication is one of the basic things in human life. Communication cannot be separated from human life, because it is a process of interaction between a person or group of people and their environment. In this case, good communication is very influential on the quality of service. The better the quality of service in the company, the higher the achievement of customer satisfaction. At the same time, poor service can undermine customer trust and satisfaction. . The purpose of this study was to determine the relationship between service quality and Telkomsel customer satisfaction in Palangka Raya City. Data collection was carried out by distributing 100 questionnaires to Telkomsel service users in Palangka Raya City who were selected by random sampling. Respondents were asked to provide value or satisfaction points for Telkomsel's service quality. The procedure used in this study is a simple regression procedure with cross section data type. The data obtained was processed using the Eviews 12 application. The results of the data analysis obtained the regression model Y = 15.706 + 0.8041X. From this study it can be concluded that service quality has a positive and significant effect on customer satisfaction.