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Waiting time for healthcare services is a key indicator of quality, particularly for BPJS patients in outpatient settings. This study aims to examine the waiting time for BPJS patient services at Siti Khadijah Islamic Hospital Palembang and identify factors contributing to delays. A quantitative descriptive method was employed, with data collected through observation, questionnaires, and checklists. The sample consisted of 97 BPJS outpatient respondents. Findings revealed that 68% of patients experienced waiting times exceeding 60 minutes, surpassing the established standard. Key factors contributing to delays included inconsistent doctor schedules and high patient volumes in specific clinics, such as geriatrics. The study concludes that waiting times need improvement through the implementation of written Standard Operating Procedures (SOPs), increased medical staff, and optimized service schedules. The findings emphasize the importance of effective time management in enhancing service quality and patient satisfaction.

This study utilizes image processing technology to detect student hair length in accordance with the Standard Operating Procedures (SOP) at IPB Vocational School. Manual supervision is often inefficient and prone to subjectivity, leading to the development of an automated detection system using a region-based segmentation approach. This method identifies the forehead area as a reference point, where hair is considered long if it exceeds specified limits. The system is implemented in a web-based application called Rambot, enabling students to verify their compliance with SOPs more easily. This technology aims to improve the accuracy and consistency of hair length monitoring.

Implementation of Complete Systematic Land Registration (PTSL) in Bunut District is one of the biggest PTSL activity targets at the Pelalawan Regency Land Office for the 2021 fiscal year, namely 7,964 Land Rights Certificates (SHAT), however the realization achieved was only 3,728 Certificates (K1). Because of this, the research is intended to examine how Complete Systematic Land Registration (PTSL) activities are implemented in Bunut District and what factors hinder the Implementation of Complete Systematic Land Registration (PTSL) activities in Bunut District. The theoretical concept used is the Policy Implementation Theory according to the Theory of George C. Edward III. This research uses a qualitative method with descriptive data analysis. Data collection techniques are carried out using interviews, observation and documentation. Data analysis techniques with stages of data collection, data reduction, data display and confirmation of conclusions. The research results show that the implementation of Complete Systematic Land Registration (PTSL) activities in Bunut District is in accordance with Standard Operating Procedures (SOP) based on Minister of ATR/Head of BPN Regulation No. 6 of 2018 concerning PTSL and there are several obstacles in its implementation including: Lack of human resources at the Pelalawan Regency Land Office, lack of enthusiasm regarding the imposition of BPHTB, the existence of plots of land that enter or intersect with PIPPIB areas and forest areas, the imposition of PTSL preparation costs, land owners who are not available or cannot be contacted.

This community service project aims to socialize the importance of implementing Standard Operating Procedures (SOP) to enhance efficiency, transparency, and accountability in the management of Village Funds in Pasir Putih Village, Nagawutung District. Using an information board as a communication medium, village officials, the Village Consultative Body (BPD), and the community were involved participatively in the planning and implementation of the socialization process. As a result, the activity successfully increased public understanding and awareness of the importance of information transparency in the management of Village Funds, while also encouraging transparent behavior from village officials. The participatory approach proved effective in fostering more transparent and accountable village governance.

Traffic and road transportation have an important role in supporting national development and integration as part of efforts to advance general welfare as mandated by the 1945 Constitution of the Republic of Indonesia. The type of research used in this research is empirical juridical research, namely legal research. which is carried out by direct research or secondary data consisting of primary legal materials, secondary legal materials and tertiary legal materials. Data collection methods are techniques or methods that can be used by researchers to collect data. The data analysis technique used in this legal research uses qualitative analysis.  Based on research that has been carried out, the duties and authority of the Deli Serdang City Traffic Police are fully in accordance with the provisions of Law Number 22 of 2009 concerning Road Traffic and Transportation by ordering and supervising the flow of traffic so that the safety and smoothness of traffic on public roads is maintained. . Various methods and forms of control are carried out by the police, but there are still traffic violators who violate traffic rules. In accordance with Law No. 22 of 2009 concerning Traffic and Road Transport Rules, and Standard Operating Procedures (SOP) owned by the Deli Serdang Regency Police Traffic Unit, control is carried out by warning and ticketing vehicles so that a ticket is given. Based on the results of the interviews, researchers could find out that the implementation of legal socialization carried out by law enforcers was not effective because they only socialized it at the school level and in the fields under Deli Serdang, but the people in the villages or sub-districts did not receive this socialization.  Based on the results of the research, it is concluded that the obstacles that arise in the implementation of Law Number 22 of 2009 concerning Road Traffic and Transportation (Study of Traffic Control in the Legal Area of ​​the Deli Serdang City Police. There are several inhibiting factors that cause the implementation of Law No. 22. 2009 Article 77 Paragraph 1 concerning Traffic and Road Transport Rules for Riding Motorbikes in Deli Serdang Regency and to determine the effectiveness or ineffectiveness of legal regulations regarding the obligation to have a driver's license for driving motorized vehicles when driving in the LLAJ Law

This paper intends to investigate the factors taken into account by the judge in determining the absence in the case of PT Bentoel Internasional Investama at the South Jakarta District Court, analyze the procedures for managing assets whose owners are absent based on the applicable regulations in Indonesia, and investigate the compliance of the procedures for managing shares as afwezidheid assets in the case of PT Bentoel Internasional Investama conducted by the Jakarta Balai Harta Peninggalan (BHP) with the regulations in Indonesia. This study is an empirical legal one using a qualitative methodology. Primary and secondary data are the forms of the information applied. Data collecting methods used are literature reviews and interviews. The interviews were carried out applying flexible topic development based on interview rules. This work employs approaches of descriptive analysis. According to the findings of this investigation, the judge decided on the absence petition of PT Bentoel Internasional Investama based on pertinent legal reasons, legal precedents, and facts provided by the petitioner in view of Under the Indonesian Civil Code, Regulation of the Minister of Law and Human Rights of the Republic of Indonesia No. 27 of 2013, and Regulation of the Minister of Law and Human Rights No. M.02-HT.05.10 of 2005 the process for managing shares as assets whose owners are absent (boedel afwezigheid) by the Jakarta BHP is governed. Regarding PT Bentoel Internasional Investama, the management of afwezigheid shares was done in line with Indonesian laws by means of an application to the South Jakarta District Court, which designated the Jakarta BHP as the legal administrator. This process complies with Articles 463–465 of the Civil Code and Standard Operating Procedure (SOP) Number AHU.UM.01.01-235, including public notification of share status in mass media, management, recording, safekeeping of collective share certificates, and BHP reports share management to the Supreme Audit Agency (BPK) and the Attorney General's Office and handles official and material tests. Since no objections were found, the Jakarta BHP filed none.

;   This research aims to find out: what the procedures are for checking the security of aircraft passengers and luggage transported by aircraft and individuals, so reliable human resources are needed. Therefore, airport operators have special units that carry out the role.  an Aviation Security unit (AVSEC) which has a role as a unit that ensures airport security which is under the operational division. The Aviation Security Unit (AVSEC) must have a license as a standard of suitability in carrying out duties at airports, Avsec personnel always adhere to or are Fully guided by ICAO (International Civil Aviation Organization) regulations. This study used qualitative research methods. The data collection techniques used were observation, interviews, documents, and documentation along with observations. The researcher directly carried out observations, the researcher also explained the results of the data taken during interviews and observations. For the interview, the researcher interviewed Aviation Security officers from 3 sources with document data obtained by the researcher. from documentation of the activities of Aviation security officers when carrying out their duties and responsibilities in the field and also in the form of implementation documents for the data analysis techniques used, namely data collection, data reduction, data presentation, discussion, and conclusions.  The role of aviation security officers is very important to support flight security.  Officers must ensure that passengers' luggage entering the plane contains no prohibited items or items that endanger other passengers. This is because the responsibility of aviation security officers is very large and Avsec officers have carried it out. duties in accordance with existing procedures in the company. The implementation of standard operating procedures (SOP) is also very influential in improving employee performance where standard operational procedures are a guidebook and procedures for carrying out the work of each employee at each job desk.

This research aims to determine the effect of implementing Service Standard Operating Procedures (SOP), Competency and Innovation on Community Satisfaction through Service Quality as an Intervening Variable.  The sample for this research was 105 service users of the Balai Karantina Pertanian Kelas I Batam.  The technical analysis uses the path analysis method, namely specifi direct effects and specific indirect effects. The results of the research show that Standard Operating Procedures for Services have a direct effect on service quality, competence does not have a direct effect on service quality , innovation has a direct effect on service quality, service quality has a direct effect on community satisfaction, Standard Operational Procedures of Service has a direct influence on community satisfaction, competence has no direct influence on community satisfaction, innovation has a direct influence on community satisfaction, standard operational procedures of service has no effect on public satisfaction through service quality, competence has no direct effect on public satisfaction through service quality, innovation has no direct effect on public satisfaction through service quality.  

This research aims to analyze the implementation of Standard Operating Procedures (SOP) for accounts payable in reporting goods receipts at the Vasa Hotel Surabaya. Quantitative methods are used with data collection techniques through observation, interviews and document analysis. The research results show that the implementation of SOP accounts payable still faces several challenges, especially in terms of completeness of Receiving Report documents and coordination between departments. This research provides recommendations for improving process efficiency and compliance with existing SOPs.

Dinas Perpustakaan dan Kearsipan Kota Surabaya (DISPUSIP) is one of the Surabaya city government institutions whose role is to provide and manage public service facilities in the library and archives sector in the City of Surabaya. DISPUSIP has an IT Team that manages information technology including the development of Management Information Systems (MIS). In working on MIS development, the DISPUSIP IT Team experienced problems related to the division of job desks between members and the MIS work flow was unclear and undocumented because there were no procedures and documentation for MIS development activities. Therefore, MIS development governance is needed in the form of a Standard Operating Procedure (SOP) to manage MIS development activities. The preparation of SOPs in this thesis uses the gap analysis method to determine the gap between current conditions and ideal conditions. Current conditions were obtained from interviews and observations, while ideal conditions were obtained from activities in the System Development Life Cycle (SDLC), the COBIT 5 domain BAI03 framework, and ITIL v3 change management. The output produced from this thesis is a MIS development SOP document which consists of 5 procedures, namely: New MIS Planning SOP, New MIS Analysis SOP, New MIS Design SOP, New MIS Implementation SOP, and MIS Module Addition SOP verified using the interview method and validated with SOP test simulations to find out whether the SOP is appropriate.

Indonesia is an archipelagic country that needs transportation in order to run the economy. Air transportation is the safest transportation at the moment, because it applies very strict standard operating procedures (SOP) for its operations. One of the most important aspects of air transportation is how airport managers ensure flight safety, namely by the presence of PKP-PK units. This research aims to understand the relationship between the main and supporting PKP-PK vehicles as supporting aviation safety. By using the literature review method as a research method, using various sources from journals, articles and books as references both online and offline. The results of this literature review article are: 1) The main PKP-PK vehicles have an influence in supporting flight safety; 2) PKP-PK support vehicles have an influence in supporting flight safety. The main and supporting vehicles are crucial factors in determining the effectiveness of handling emergency situations at the airport. Continuous efforts to improve the quality and readiness of PKP-PK units are a very valuable investment in maintaining the reputation of aviation safety.  

Students, teachers, and school employees feel the impact of standardization at SMK in all related activities. The library information system must comply with the Standard Operating Procedures (SOP) established in SOP ISO 9001:2000. The current library information system has never been audited, and it is unclear whether it has helped achieve the school's vision and mission. An audit of the library information system at the Private High School (SMK) NEGERI 1 SIRAPIT is necessary to have a method to control and ensure that the library information system meets the organization's goals. Using the COBIT 5 framework and the Delivery, Service, and Support (DSS) domain, which includes DSS.1, DSS.5, DSS.11, DSS.12, and DSS.13, the library information system was audited. The research results show that one process, DSS02, has a capability level of 4, and five other processes, DSS01, DSS03, DSS04, and DSS05, each have a capability level of 4. While the overall capability level obtained based on the overall average is 3, this indicates that most tasks have been completed in the DSS domain for the library information system at SMK NEGERI 1 SIRAPIT However, there are standards established to carry out these processes, all of which are well documented and communicated. This study, which assesses the capability level of the Library Information System at SMK NEGERI 1 SIRAPIT, can contribute to the development of specific business processes if, in the future, there will be more customer services with various library service products. This can be done within the framework of the COBIT 5 audit.

Malpractice is basically an action by professional staff that is contrary to the Standard Operating Procedure (SOP), professional code of ethics, and applicable laws, whether intentional or due to negligence. This negligence is not a violation of the law, if the negligence does not cause harm to other people and that person can feel comfortable. However, if this negligence results in material loss, harm or even takes the life of another person, then this can be said to be malpractice. Malpractice in the field of orthopedics is an act of negligence committed by doctors or health service workers who are tasked with carrying out all kinds of surgical procedures, especially bone surgery. Where in this case the patient who initially only experienced problems with his bones ultimately had to hamper his breathing for the last time just because of an error in administering gas after surgery. This fatal negligence can be said to occur due to a lack of accuracy on the part of doctors or other health workers in providing health services to patients. This negligence can also be caused by hospital management that is not well organized, the staff's education may still be minimal and many other factors. Because this action not only violates the law, the medical code of ethics and also the standards of behavior in a religion but even takes someone's life, there needs to be a way out, namely by; improving hospital management, increasing accuracy in carrying out the medical profession and deepening all kinds of knowledge about various kinds of health service procedures.    

This study aims to analyze the effectiveness of Standard Operating Procedures (SOP) on the performance of employees in the logistics and distribution department at CV. Sinar Teknik Perkasa. The research method used is descriptive qualitative. The subject of this research is CV. Sinar Teknik Perkasa, located at Central Dawuan, Cikampek, Karawang, West Java 41373. Data collection techniques used were interviews and observation. The results of the interviews and observations were analyzed by data reduction, data presentation, and drawing conclusions. The preliminary study results show that the implementation of SOP in the logistics and distribution department at CV. Sinar Teknik Perkasa has been effective. The preparation of SOPs was carried out by making field notes on mentoring activities and compiling SOP formats. Meanwhile, the implementation of SOP preparation assistance was carried out in six stages, namely the preparation stage, the formation of an implementation team, planning, drafting, testing SOP drafts, and implementing SOPs. SOPs are needed to regulate the quality assurance of organizational management.    

In an increasingly competitive and dynamic business era, companies are faced with increasing pressure to achieve success. To achieve this goal, operational efficiency, effectiveness and consistency are key. Standard Operating Procedures (SOPs) are present as an important instrument in guiding companies towards this achievement. SOPs are written guidelines that detail the steps and procedures that employees must follow in carrying out their daily tasks. A good SOP implementation helps companies ensure that every step taken by employees is in accordance with the set standards, reduces the possibility of errors, and improves the quality of the final result. However, awareness of the importance of SOPs is still uneven among companies, and many have difficulty in implementing them effectively. SOPs play a crucial role in improving operational efficiency, reducing the risk of errors, and ensuring compliance with regulations and industry standards. By providing clear guidance to employees, SOPs help in minimizing confusion, speeding up workflow, and increasing productivity. In addition, SOPs also help in maintaining consistent product quality and ensuring compliance with production standards. The importance of operational consistency cannot be overlooked either, as consistency creates customer trust, improves efficiency, and creates a stable work culture. Effective implementation and management of SOPs are key in ensuring operational success. The implementation process begins with the identification of business processes that require SOPs, development of clear SOPs, employee training, and continuous monitoring and evaluation of SOP compliance and effectiveness. In the manufacturing industry, SOPs are essential in maintaining product quality, occupational safety and health, and supply chain management. SOP helps in maintaining consistent product quality, creating a safe and healthy work environment, and optimizing material flow, inventory, and product distribution. Overall, the implementation of clear and well-defined SOP in various aspects of operations is key to ensuring the sustainability and success of the company. By implementing SOP well, companies can improve operational efficiency, maintain product quality, minimize the risk of errors, and ensure compliance with industry regulations and standards, enabling them to remain competitive in an increasingly complex market.  

The development of information technology has provided numerous benefits in the advancement of various organizations. One government organization that has implemented information technology to support its business processes is the Department of Cooperatives and SMEs of East Java Province. With the increasing number of information technology services used by the Department of Cooperatives, new challenges and consequences inevitably arise in the service maintenance process when an incident occurs with the information technology services. Unfortunately, the Department of Cooperatives appears to lack a clear procedure and guidelines for incident handling due to the absence of a related SOP. The purpose of this thesis is to formulate a Standard Operating Procedure related to incident handling that can be utilized by the Department of Cooperatives as a standard or reference, particularly in resolving incidents in information technology services. The SOP formulation uses the ITIL V3 framework because this framework includes the Service Operation domain, which contains the incident management process formulated based on best practices. Data collection for this thesis will be conducted through interviews and using the RACI Chart to determine the interviewees. This thesis results in 3 Standard Operating Procedures, 3 Record Documents, 1 Form, and 1 Priority Guide document, all of which are formulated based on the relevant framework and have been validated by the Department of Cooperatives and SMEs of East Java Province.

Medical record is a document that contains patient identity data, treatment, examination, action, and other services that have been given to patients. In order for medical records to be maintained, supervision is needed in medical records. The purpose of this study was to find out how the oversight of the medical record alignment system with the Standard Operating Procedures at the Jakarta Islamic Hospital Cempaka Putih. This research method uses a descriptive method with qualitative analysis, conducting observations and interviews that aim to provide an overview and see directly a state of the supervision process during the alignment of medical records in the filing room of the Jakarta Islamic Hospital Cempaka Putih. This research was conducted in a storage room with 5 informants. The results of the study showed that the supervisory process was aligned with the supervisory element, namely determining the size of the implementation, there was a deficiency, namely there was no mention of tasks in the job description in controlling medical records. In measuring the actual implementation, there are inappropriate implementations such as misfiles and there are several tracers that are still hanging. In measuring behavior, officers do not yet have definite standards or tools to measure officer performance behavior. Obstacles in the alignment of medical records through the 5M factor, namely, the lack of number of officers in the filing room, the occurrence of misfiles and staff errors in writing unclear numbers. Materials namely, there are a lot of maps that are too thick. Machines, that is, there are still many tracers hanging on storage racks whose time limit has passed the stipulation. Methods, that is, the Hospital does not yet have an SOP for alignment supervision and there is only a Medical Record alignment system in the SOP for storing and returning Medical Records.

Standard Operating Procedures (SOP) are documents that contain a series of standardized written instructions regarding various office administration processes. This document includes how to carry out the work, the time of implementation, the place of implementation, and the actors involved in the activity. SOP is one of the main references regarding steps or stages related to applicable activities which are work activities in an agency, therefore SOP can be said to be a series of written instructions carried out regarding various government administration processes. This research aims to reveal the SOP at the Telullimpoe Village Office in providing services for making indigent certificates, especially in Tellulimpoe Village, Majauleng District, Wajo Regency. For this reason, information collection is carried out through direct observation, filling out questionnaires, and collecting supporting data in the form of official documents. The results of the research show that the SOP for the service of making disability certificates in Tellulimpoe Village, Majauleng District, Wajo Regency is very good. This is supported by research results which reveal that the SOP in the service for making certificates cannot be included in the very good category.

The Occupational Safety and Health Management System (SMK3) is part of the company's management system in general which aims to control risks associated with work activities in order to create a safe, efficient and productive work environment. PP RI Number 50 of 2012 issued regulations regarding the Implementation of the Occupational Safety and Health Regulatory System, and Article 5 of the Law requires every company to implement SPK3 in their company, especially for companies that employ a minimum of 100 (one hundred) workers/laborers or have a high level of potential hazard. Hot work Permit System is a system of written permission to do work that generates heat sources. This study aims to determine the implementation of SMK3 with hot work system management as fire and explosion prevention at PT. XYZ, Indramayu. It is recommended for companies to strengthen the application of safety culture by implementing a hot work permit system, organizing training for welding workers, and conducting socialization regarding standard operating procedures (SOP) in work behavior for all workers.

Infusion is one of the invasive procedures performed by health workers by injecting a certain amount of fluid into the body into the vein to improve or prevent fluid and electrolyte, blood, and nutritional disturbances. The act of installing an infusion will be of high quality if in its implementation it always complies with the standards that have been set. One of the factors that can affect the performance of nurses, including the compliance of nurses and midwives in providing actions according to the SOP is supervision. This study aims to analyze the relationship between the supervision of the head of the room and the compliance of health workers in carrying out standard operating procedures for infusion at the UPTD Puskesmas Mawasangka Timur in 2023. This study is a correlation analytic study with a cross sectional study design. The sample in this study was 41 people consisting of 21 nurses and 20 midwives. The sampling technique used in this study is nonprobability sampling with total sampling. Data were analyzed using the chi-square test to determine the relationship between the independent and dependent variables. The results of statistical tests showed that there was a relationship between the supervision of the head of the room and the compliance of health workers in carrying out standard operating procedures for infusion at the Mawasangka Timur Health Center UPTD in 2023 (p-value 0.000 <0.05). Supervision of the head of the room has a significant role in increasing the compliance of health workers, especially nurses and midwives, in carrying out standard operational procedures for infusion installation.