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This research aims to determine the improvement of the logistics ecosystem both from exports and imports at Pelindo Multi Terminal Belawan. Where Pelindo Belawan is the largest port in North Sumatra, however, due to the improvement in the logistics ecosystem, many goods have to transit before arriving at the Belawan Port dock. Apart from that, it can carry out port activities appropriately and maximize aspects of office effectiveness in order to create work comfort and optimal performance for its employees. If employees and service users who work feel comfortable and satisfied then their performance at Pelindo Multi Terminal Belawan will also be good. This study uses a qualitative method.

The level of tax compliance has been a concern of researchers and governments for decades. Various efforts have been made by the government in order to increase taxpayer compliance including the use of information and communication technology in service delivery (e-government) but have not yielded optimal results. Various studies and research related to taxpayer compliance and its relationship with e-government have also been carried out but are still focused on e-government services regardless of the level of readiness (e-readiness) of the government itself as a service provider (government e-readiness) or from the community side as service users (citizen e-readiness). Writing this article aims to build a new hypothesis with the variable level of readiness (e-readiness) as a variable that affects government services which will ultimately increase the level of taxpayer compliance. Previous research or relevant research is used to strengthen the theory and phenomenon of the relationship or influence between variables.

Transportation services are one of the basic human needs. In the current era of globalization, with increasing mobility of people or goods, the role of transportation modes becomes very important both in the economic and social fields. Service quality is also inseparable from the desire of service users to obtain good, comfortable, fast and safe transportation facilities and infrastructure. Service quality is a determining and important factor, so that service managers can determine the strategies that must be implemented in order to meet all the needs of service users safely, quickly and comfortably. This research aims to determine the influence of Gapura Angkasa pre-flight service quality on Citilink airline passenger satisfaction at Yogyakarta International Airport by distributing questionnaires to 100 Citilink airline passenger respondents. Based on research and data testing that has been carried out, it can be concluded that the influence of the quality of pre-flight service at Gapura Angkasa on Citilink airline passenger satisfaction is significant, namely based on the calculated T value of Variable X (Service Quality) on Variable Y (Passenger Satisfaction) of 11,083 more than T table 1,985. So it can be concluded that the quality of Gapura Angkasa's pre-flight service has a significant effect on Citilink airline passenger satisfaction. The magnitude of the influence of the quality of pre-flight service at Gapura Angkasa on passenger satisfaction is proven by the coefficient of determination value of 55.6%, which means that Variable X (service quality) has an influence of 55.6% on Variable Y (passenger satisfaction).

KAI access is the official application from KAI for making orders, as a means of boarding passes, train tickets. This application was created to make it easier, especially for KAI passengers, to order tickets, as a medium for finding route information and train schedules according to what train passengers need. Implementation of KAI Access is measured from four indicators including communication, resources, disposition and bureaucratic structure. Meanwhile, the level of satisfaction of PT service users. KAI is seen from 9 indicators including requirements, systems, mechanisms and procedures, costs/tariffs, product specifications, types of services, competency of implementers, behavior of implementers, handling complaints, suggestions and input, and facilities and infrastructure.The results of the research show that the cumulative score for KAI Access Implementation obtained a percentage of 84.29, which is in the high category, while the cumulative score for the level of satisfaction of PT service users. KAI obtained a percentage of 82.79, including the high category. The results of statistical calculations through the product moment correlation test obtained r_count > r_tabel (0.931 > 0.279) at a significance level of 5% with N-50, which means there is a positive influence of the implementation of KAI Access on the level of satisfaction of PT service users. KAI in Semarang City

Each airport definitely has its own concept or characteristics, as is the case with Banyuwangi airport which has an architectural concept, namely the green airport concept which has a facility concept that is different from others, especially in the buildings at the airport terminal. This research was conducted with the aim of finding out whether there is an influence of the concept of departure waiting room facilities on the interest of service users at Banyuwangi International Airport. Apart from that, it also aims to find out how much influence the concept of departure waiting room facilities has on the interest of service users at Banyuwangi International Airport. In this research there is one independent variable, namely the concept of waiting room facilities (X) and the dependent variable, namely service user interest (Y). This research is quantitative research because the main focus of this research is to find out how much influence the independent variable (X) has on the dependent variable (Y) that will be studied. The population includes passengers in the Banyuwangi airport departure waiting room and a sample of 30 respondents. Data collection techniques use questionnaires, observation, documentation and literature study. The measurement scale uses a Likert scale. The data analysis technique uses simple regression analysis which is processed using SPSS (Statistical Product and Service Solutions) For Windows release 22.0. The research results prove that there is a significant influence between the concept of departure waiting room facilities on the interest of service users at Banyuwangi International Airport. The t test results prove that it is 0.000 < 0.05, which means the significant value is smaller than 0.05. The results of the coefficient of determination R2 of 0.317 can be concluded that the concept of departure waiting room facilities influences service user interest by 31.7% while the remaining 68.3% is influenced by other variables not discussed in this research.

The Discover YIA program is a commitment of PT Angkasa Pura I (Persero) in providing services and comfort to airport service users, as well as an effort to support information disclosure and education processes regarding local cultural wisdom and Yogyakarta icons at Yogyakarta International Airport. This study aims to determine the influence of the "Discover YIA" Educational Tour Airport Tour Program to influence public interest in airports and to find out how much influence the "Discover YIA" Educational Tour Airport Tour Program has on public interest in airports. This study used quantitative research methods with data collection techniques using questionnaire distribution to 96 people who had participated in the YIA discover program. Data analysis techniques consist of research instruments, namely validity tests and reliability tests and hypothesis tests consisting of simple linear analysis tests, t tests, and determination coefficients. The result of this study is the Airport Tourism Program Educational Tour "Discover YIA" Yogyakarta International Airport has a positive and significant effect on public interest in airports with a significant number of 0.004 and the number of r count > r table or 2.961> 1.985. The influence of the Yogyakarta International Airport Educational Tour "Discover YIA" Airport Tourism Program on public interest about the airport is 50.9%.

The world of aviation in this modern era is increasingly developing. This is evidenced by the self-check-in facility provided by the company which greatly facilitates flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan where this facility can not only reduce interaction between humans and reduce the intensity of the spread of the Covid 19 virus at that time, this facility can also maximize the effectiveness of passenger time, so that there are no long queues in the use of manual check in. This study aims to determine the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan and How Much Influence the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Airport Muhammad Sulaiman Sepinggan Balikpapan. This research uses quantitative research methods with data sources in the form of primary data and secondary data. The population in this study is service users who have used the Self Check-In System and the sample in this study is 95 respondents from 2042 existing populations. Data analysis techniques consist of research instruments, namely validity tests and reliability tests and hypothesis tests consisting of simple linear analysis tests, t tests, and determination coefficients. The result of this study is that the use of Self Check In Technology affects the effectiveness of flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan has a partial effect in a negative and significant direction. The magnitude of the correlation / relationship value (R) is 0.461. From this output, a coefficient of determination (R Square) of 0.212 was obtained which explained that the effect of the independent variable of self-check-in machine technology facilities on the effectiveness of aviation service users was 21.2.% The remaining 78.8% was influenced by other variables not explained in this study.

The purpose of this research is to (1) determine the percentage of loading and unloading productivity at the Port of Cappa Ujung Parepare (2) to find out the criteria that have good performance in loading and unloading services at the Port of Cappa Ujung Parepare (3) to find out the criteria that are considered according to the interests of users Loading and unloading services at Cappa Ujung Parepare Port. The population in this study was 120 people, which is the number of respondents in this study related to loading and unloading service assessment performance and the interests of loading and unloading service users. The data collection techniques used were interviews and questionnaires. The data analysis technique in this research was carried out using the Customer Satisfaction Index (CSI) Method and the IPA Analysis Method. The results of this study indicate that (1) The productivity of loading and unloading at the Cappa Ujung Parepare Port in 2021 will reach 5,137,823 Tons/M3 with the biggest achievement in December reaching 1,873% greater than the monthly target. The productivity of loading and unloading at Cappa Ujung Parepare Port in 2022 reached 6,944,242 tons/M3 with the biggest achievement in December reaching 2,510% greater than the monthly target (2) CSI calculation results of 77.64%. Thus, the level of customer satisfaction with loading and unloading services is in the satisfactory category. The highest WF value is shown at 10.42% on attribute 8 (safety in the port environment) which means that this attribute is considered the most important by customers in unloading services. The lowest WF value is shown at 9.69% on attribute 7 (clarity of information about loading and unloading) which means that this attribute is considered not too important by customers in loading and unloading services.

The research aim to measure the community satisfaction index as service users and improve the quality of public services. The data was obtained by observing and distributing questionarires to the public using birth certificate processing services with asample of 65 respondents. The types of data used in this research are promary anf secondary data. Data analysys techniques is descriptive quantitative method by calculating the percentage of aech category of answers based on PEMENPAN No 14 of 2017. The result of the research show that the community satisfaction index at the Lembang Nononga Selatan, which can be seen from the 9 indicators in accordance with PERMENPAN No 14of 2017 with the average service quality at the conversion value of the community satisfaction index of 85,475

Current technological developments can develop very rapidly and this causes changes in people's lifestyles. With the presence of the internet, not only marketing- based businesses but also developing online transportation services such as Grab, which provides online transportation services to consumers. This needs to be considered as a service provider to maintain the loyalty of service users. This study aims to determine the effect of e-service quality and e-trust on e-loyalty through customer satisfaction on users of grab transportation services. This research was conducted in the community in the district Kecamatan Pandaan who uses grab transportation services in 2023. The data collection technique used is a questionnaire which is distributed online via Google Form. The selection of the sample used in the study was 100 respondents using the purposive sampling method, which is a sampling technique in which the people selected as samples are in accordance with the purpose of conducting research on data management, this research was conducted using the path analysis method (Path Analysis). Based on the results of this study it can be seen that e-service quality has a positive and significant effect on satisfaction, e-trust has a positive and significant effect on satisfaction, e-service quality has a positive and significant effect on e- loyalty, there is no significant relationship between e-trust directly to e-loyalty, and satisfaction has a positive and significant effect on e-loyalty

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.

The development of information technology, in terms of the internet is increasing and increasingly making people feel more comfortable to carry out various activities. The transportation business is also not spared from advances in internet technology. Online motorcycle taxis and taxis are a business opportunity that takes advantage of the development of internet technology. Traditional motorcycle taxis and taxis can only be found at the base or contacted by telephone. However, the current access can be accessed using an Android-based application. The emergence of transportation businesses such as Go-jek, Grab, Maxim and Indriver is proof that information technology has also penetrated into public transportation. The type of research used is quantitative research using multiple linear regression analysis techniques. The population in this study were 100 Go-ride service users in Solo Raya. The data collection technique used is questionnaire using the Linkert scale. The conclusions of this study are (1) There is a significant influence between service quality on customer satisfaction, (2) There is no significant influence between brand image on customer satisfaction, (3) There is a significant influence between price perceptions on customer satisfaction, (4) Simultaneously service quality, brand image and price perceptions have an effect on customer satisfaction.

In Indonesia, online motorcycle taxis are the largest public transportation with a very large number of partners and fleets, covering all parts of Indonesia. As a profit-oriented mode of public transportation, paying attention to customer satisfaction is a necessity. One of the efforts that can be done is to provide quality services. In fact, this study aims to find out how online transportation users respond by looking at the service elements provided by service providers. Scientific studies are used as a logical way to prove reliable research results, and in this study using quantitative methods and statistical analysis of linear regression. The subjects of this study were users of the online ojek public transportation mode in the student MPLM UNJ 2022,Jakarta. The results of the study provide an overview, in general, respondents are satisfied with the presence of nline motorcycle taxis. This is very helpful and facilitates user activities. However, there are still things that need to be improved, such as comfort and safety standards. Statistically, service has a significant effect on online motorcycle taxi user satisfaction.