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Fitri Fitri; Nadia Salzabila; Ilham Ilham

Jurnal Bisnis, Ekonomi Syariah, dan Pajak 2025 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study aims to analyze the legal protection of customers within the Islamic banking system in Indonesia, both normatively and practically. In Islamic economic principles, customer protection is not merely a legal obligation, but a moral and religious responsibility rooted in the values of maqāṣid al-sharī‘ah, particularly in ensuring justice (al-‘adl), trust (tsiqah), and protection of wealth (ḥifẓ al-māl). This research applies a qualitative-descriptive approach through literature review and normative juridical analysis of statutory regulations, DSN-MUI fatwas, and relevant Islamic legal doctrines. The findings indicate that although legal frameworks such as Law No. 21 of 2008, DSN-MUI fatwas, and OJK regulations offer a substantial basis for customer protection, implementation faces several challenges. These include information asymmetry between banks and customers, low Islamic financial literacy, insufficient monitoring of standard contracts, and limited access to Sharia-based dispute resolution mechanisms. Therefore, the study recommends reformulating contract structures, strengthening the role of the Sharia Supervisory Board (DPS), and enhancing public education regarding their rights as Islamic banking customers. Legal protection must be both formally legal and ethically grounded in Islamic justice.

Siti Khoiriyah Karina Ujung; Zainarti Zainarti

Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah (JUPIEKES) 2025 STAI YPIQ BAUBAU, SULAWESI TENGGARA

The function of the Sharia Supervisory Board (DPS) in overseeing Indonesian sharia insurance providers is examined in this study. This study examines how DPS fulfills its responsibilities to guarantee adherence to sharia principles in insurance operations and products using qualitative approaches based on a review of the literature. As a supervisor and advisor in sharia financial institutions, DPS is crucial. However, because of a lack of expertise in the sharia insurance industry and a shortage of human resources, DPS performance is still subpar, according to this study. The analysis's findings highlight how crucial it is to improve DPS's role and capabilities through pertinent education and training in order to boost the effectiveness of sharia supervision in the insurance industry.