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The development of an institution cannot be separated from the role of the community it self. Apart from quality, the institution must also give priority to the community, consumert or customers to maintain the continuity of the institution or argency. The activities of Islamic banking institutions must be carried out as closely as possible in introducing the products and services offered by Islamic banking with the aim of increasing or even increasing public interest and trust. In connection with this research, this thesis aims to determine the lack of public interest in choosing Islamic banking products. This type of research is qualitaive research and the data collection techniques are observation, interviews and documentation. This research involved 30 respondents in Mekar Sari Village, Kumpeh districh, consisting of various professions. From the results of research conducted by researchers, 8 respondents stated that they were interested in Islamic banking , but only 3 respondents had used Islamic banking services, and the remaining 14 respondents were not interested and used conventional banking services, then 8 respondents did not respond because they assumed that Islamic banking and conventional bank are the same. Based on the data analysis from this research, the public understanding of Islamic banking are internal and external factors, including personality, motivation, attitudes, beliefs lifestyle, religion, experience, family, culture, society and service. Of   these factors, the most dominant main factors are attitude and belief factors, personality factors and community factors themselves.

Drug information services were activities that carried out by pharmacists to provide information about drugs that is impartial, critically evaluated, and with the best evidence in all aspects of drug use to other health professionals, patients, or the public. Providing drug information has an important role in improving the quality of life of patients and providing quality services for them. The purpose of this study was to determine drug information services for outpatients in the pharmaceutical installation of Imelda Pekerja Indonesia Public Hospital. This study used qualitative research methods with a sample of pharmaceutical officers who provided drug information services to outpatients, as many as 100 patients. Data collection was carried out by interview, direct observation, and using a check list sheet of drug information components. The results showed that the percentage of components conveyed when delivering drug information, including the name of the drug, drug dosage, type of preparation, rules of use, how to use, time of use, amount of drug, and efficacy or indications, had a percentage of 100%. While the drug information component that is rarely conveyed is how to store the drug with a percentage of 8%, the drug information component that is not conveyed is the side effects of the drug. The results of this study indicate that drug information services to outpatients carried out by pharmaceutical officers in the pharmaceutical installation of the Imelda Pekerja Indonesia Medan Public Hospital have been well implemented, with a percentage of 80.80%. The results also concluded that the drug information services carried out by the pharmacist of Imelda Pekerja Indonesia Public Hospital, Medan, were in accordance with hospital procedures and Regulation of the Minister of Health of the Republic of Indonesia Number 72 of 2016 concerning Pharmaceutical Service Standards in Hospitals.

Abstract. Public transportation is often considered a practical solution for reducing traffic congestion. However, initial surveys conducted after implementing the TEMAN Bus service along Corridor 2 showed low enthusiasm among commuters. Only 14.103% of them used the service. This study aims to identify areas for improvement to increase public interest in utilizing this service. Corridor 2 runs from Mall Panakkukang to Sultan Hasanuddin International Airport and vice versa. The study focuses on four main categories of variables: service level, service quality, socialization/information, and stop services. To assess public interest in the TEMAN Bus service along Corridor 2, this study used observations and distributed questionnaires. The questionnaire data was then analyzed using Structural Equation Modeling (SEM) after undergoing validity and reliability tests. The study found that the variable of stop services was the primary factor contributing to the low level of public interest. Keywords: teman bus; trans mamminasata; public transportation; SEM   Abstract. Transportasi massal merupakan salah satu pilihan yang tepat dalam mengatasi kemacetan. Namun setelah beroperasi, berdasarkan hasil pra survei yang peneliti    lakukan,antusias masyarakat yang menggunakan TEMAN Bus masih sangat rendah untuk rute koridor 2 dengan persentase 14,103%. Oleh karena itu, perlu dilakukan suatu perbaikan untuk meningkatkan minat masyarakat untuk menggunakan TEMAN Bus Trans Mamminasata rute koridor 2 (Mall Panakkukang – Bandara Internasional Sultan Hasanuddin dan sebaliknya). Variabel yang digunakan dalam penelitian ini ada 4 kategori diantaranya tingkat pelayanan, kualitas pelayanan, sosialisasi/informasi dan layanan halte. Penelitian ini dilakukan pada trayek TEMAN Bus Trans Mamminasata rute koridor 2 dengan melakukan observasi langsung dan penyebaran kuesioner untuk mengetahui tingkat minat masyarakat dalam menggunakan TEMAN Bus. Data dari hasil kuesioner diolah dengan melakukan uji validitas dan reliabilitas kemudian melakukan analisis menggunakan Structural Equation Modeling (SEM). Hasil dari pengolahan tersebut menunjukkan faktor rendahnya minat masyarakat adalah variabel layanan halte. Keywords: teman bus; trans mamminasata; transportasi massal; SEM.

The study aims to analyze the impact of Suroboyo Bus transportation services on improving the satisfaction of the people of Surabaya. The type of research used in this research is quantitative with survey methods and cross-sectional design. The research was carried out on the Suroboyo Bus public transportation route Rajawali-Purabaya Terminal. This research uses a questionnaire-type instrument using the Likert scale. The number of samples used in this study was calculated using the Slovin formula and samples were obtained from as many as 400 respondents. The data analysis techniques used in this study are instrumental testing, classical assumption testing, hypothesis testing, and double linear regression testing. Instrumental testing results refer to valid and reliable instruments. The results of classic assumptions also showed normal-distributed data and variables X and Y have a linear relationship. The results of the hypothesis test with the F test obtained a P-value of 0,000, so there is a significant influence on the quality of public transport services Suroboyo Bus in general on the improvement of public satisfaction. The result of the analysis of dual linear regregation can be known that all free variables have a positive value coefficient. The determinant coefficent test results showed a large influence of service quality on public satisfactions is 77.49%.

This research aims to analyze customer perceptions regarding the use of microcredit financing with a focus on the case study of Bank Syariah Indonesia (BSI) KCP Medan Kampung Baru. Utilizing surveys and qualitative data analysis, the research methodology aims to understand the strengths and weaknesses of the sample through observation, interviews and document analysis of the sample's perceptions of the product using Murabahah principles. In this context, research examines the factors that influence public trust in the progress, transparency and quality of the implementation of Murabahah law. The survey collected customer responses from BSI KCP Medan Kampung Baru, while qualitative data analysis was carried out to identify customer views in more detail. It is hoped that the findings of this research will help in understanding the effectiveness of implementing the Murabahah model in micro product development and how it affects customer needs and expectations. The practical implications of this can help Islamic banks improve their products and services and strengthen their ties with customers, especially at BSI KCP Medan Kampung Baru.

Research on public services in Batam City has been carried out with various focuses and approaches. Research conducted at the Batam City Public Service Mall aims to analyze the level of satisfaction with public services with changes to the business licensing regulatory system. The research results show that the majority of people express satisfaction with the services provided by the Batam City Public Service Mall, however there are improvements that need to be made, especially regarding understanding the procedures for processing business permits. Apart from that, other research highlights the influence of service quality and facilities on Batam City Government customer satisfaction at Public Service Malls. The results of this research provide an understanding of the importance of service quality and facilities in influencing customer satisfaction Apart from that, the implementation of public services during the Covid-19 pandemic in Batam City is also the focus of research. This research highlights the challenges in running public services according to the minimum standards that apply during the pandemic. The research results show that the implementation of public services during the Covid-19 pandemic is still not running effectively and efficiently From these various studies, it can be concluded that public services in Batam City are an important topic to evaluate and improve, especially in terms of customer satisfaction, the influence of service quality and facilities, as well as challenges in providing public services during pandemic conditions.

The implementation of both private and public organizations requires innovation to operate. Because the innovation of motor vehicle tax payment services based on signal applications at the Tanjungpinang city samsat office is a necessity for government organizations, along with increasing public pressure to improve the performance of government agencies in order to solve problems in people's lives through programs and services at the Tanjungpinang city samsat office. The quality of public services is determined by the service provider so that it can be understood that public services serve the community and must be provided adequately in order to meet the factors and indicators that determine the quality of public services. Innovation in government agencies is needed to provide public services through the development of new methods and new resources. Innovation of motor vehicle tax payment services based on signal applications at the samsat office as an E-Government-based public service strategy for vehicle tax payments. E-Government provides public services that can be accessed 24 hours a day, from anywhere, and at any time. E-Government also allows public services to be completed in a non-face-to-face manner, making it a more efficient service. The Indonesian government has realized the tremendous benefits of e- Government since 2003 has issued a policy of implementing e- Government in the form of Presidential Instruction No. 3 Year 2003. Recently, a technology based on the SIGNAL application has emerged that can run on Android and IOS. SIGNAL is a national digital Samsat application that allows Indonesian citizens to certify Annual STNK, Pay Motor Vehicle Tax (PKB), and pay Road Traffic Accident Fund (SWDKLLJ) online by issuing digital documents in the form of electronic certificates and can easily make mandatory contributions to, POLRI, E-TBPKP (Provincial Bapenda), and E-KD, (PT. Jasa Raharja). The implementation of the online system allows people to save more money and time by paying taxes online.

Samarinda, as one of the major cities in East Kalimantan, faces challenges in public services, particularly in the Civil Registry and Population Office (DisDukCapil). The issue involves queues at service counters, impacting service efficiency for residents. The increasing population and the complexity of population administration contribute to the complication of the situation. We employed a prototype method to address this issue by involving developers and clients in the development process. Stages include needs analysis, design, prototype creation, evaluation, validation, and implementation. The community service's conclusion emphasizes the importance of identifying and analyzing the previous system to guide the development of a queue system that meets user needs, providing an effective solution, and enhancing service quality.  

Smart City has become an important goal in urban development throughout the world, including in Tanjungpinang City. The government has a crucial role in realizing this Smart City vision. This research aims to understand the role of the government in achieving transformation towards a Smart City in Tanjungpinang City, as well as its impact on public services and the quality of life of the community. This study uses a qualitative approach with in-depth interviews and document analysis as data collection methods. The research results show that the Tanjungpinang City government has played an important role in realizing a Smart City through various initiatives, such as the use of information technology, more efficient public services, better data management, and development of supporting infrastructure. The impact of this government effort is to increase accessibility, security and quality of life for the community. However, there are still several challenges that need to be overcome, including the public's lack of understanding about Smart Cities, the sustainability of Smart City projects, and the protection of personal data. Therefore, the government needs to continue to act as a facilitator, service provider and regulator to ensure that the transformation towards a Smart City in Tanjungpinang City runs well. This research provides insight into the government's role in realizing a Smart City in Tanjungpinang City, as well as the challenges that must be faced. The results of this research can be a reference for the government and other stakeholders in efforts to achieve the goal of a more sustainable and inclusive Smart City.

Along with technological advances, the development of information in today's world has grown faster and faster, so that many agencies have improved the quality of their services in various ways. E-goverment is an information technology system developed by the government to improve public services by providing options for the public to get easy access to public information. The Tanjungpinang Population and Civil Registration Office (Disdukcapil) launched the Population and Civil Registration Information System (Sikancil) application. The creation of the Sikancil application is a demand from the Minister of Home Affairs (Mendagri) who wants to be able to streamline online services, as stated in Permendagri no. 7 of 2019 concerning online administrative services (Walo, 2021: 19). This study aims to determine how the Strategy of the Population and Civil Registry Office of Tanjungpinang City in utilizing the Digital System through the Sikancil Application at the Tanjungpinang Population and Civil Registration Office (Disdukcapil), the research method used is descriptive research method with a qualitative approach.

In the current digital era, digital transformation in the government sector is an obligation to implement, including village governments. However, in fact, there are still many villages in Indonesia that have not implemented digitalization in their public services. Banjarsari village is one of the villages where the development of digitalization still requires special handling because there are several obstacles, one of which is that the village government lacks technological skills. Therefore, MBKM Bina Desa UPNVJT students provide guidance and service to Banjarsari Village officials and the community to create a digital village in Banjarsari Village. This article aims to describe the efforts of the Banjarsari Village government in realizing digital-based government services. The method used is the sharing session method and assistance in managing the village website to Banjarsari Village officials. The results obtained were collaboration between the Banjarsari Village government and UPNVJT Village Development MBKM students regarding the establishment of the Banjarsari Village website and the implementation of sharing sessions in improving the quality of public services in Banjarsari Village.

This research was conducted at the Regional Drinking Water Company (PDAM) in Kapuas Hulu Regency. The aim of this research is to determine Service Management at the Kapuas Hulu Regency Drinking Water Company (PDAM). This research is a type of descriptive research with a qualitative approach, namely the author conducted interviews with informants who were directly involved. In this research, the informants were the heads and staff of PDAM employees who were directly involved in service activities. The author uses data collection techniques, observation, interviews and documentation. The results of this research are the services provided by the Drinking Water Company (PDAM) of Kapuas Hulu Regency, Dihalralpkaln kepaldal petugals Perusalhalaln Daleralh Alir Drinking (PDAlM) Kalbupalten Kalpuals Hulu Dalpalt, which has resulted in reversing the performance of public services in algalr permalsallalhaln permals. allalhaln recognizes turbid flow and the water does not flow and the installation is immediately resolved and the process of carrying out routine internal and external internal checking results in a process of recurrent quality problems.

This study aims to investigate the intricate relationship among marketing public relations, digital marketing, marketing mix, customer service, and customer loyalty within the contemporary business landscape. Employing a qualitative research design, the study utilizes purposive sampling to gather data from a diverse range of industry experts, marketers, and consumers. Data analysis involves thematic analysis to unveil patterns, themes, and insights from the collected data. The findings shed light on the nuanced interactions among marketing public relations, digital marketing strategies, elements of the marketing mix, quality customer service provision, and its impact on fostering customer loyalty. This research contributes to a deeper understanding of the dynamic marketing ecosystem, offering valuable insights for businesses aiming to enhance customer engagement and loyalty in the digital age.    

This community service project aims to raise awareness and knowledge about health among the elderly through the GERKASA-LASAKIT program (Movement for Healthy and Disease-Aware Seniors) in Dusun 1, Tanjung Anom Village, Deli Serdang Regency. This initiative is driven by the high prevalence of degenerative diseases and the lack of accurate information regarding the prevention and management of these diseases among seniors. Through comprehensive health education, it is hoped that the elderly can improve their quality of life by adopting a healthy lifestyle and gaining a better understanding of common illnesses they may face. The methods used in this project include health education sessions, practical training on early disease detection, and physical activities tailored to the physical condition of the elderly. Health education is provided by medical professionals and public health experts. Additionally, individual consultation sessions are held to offer more personalized care for each participant. The results of this activity show an increase in health knowledge and awareness among the elderly, as evidenced by high participation and enthusiasm in each session. Seniors involved in this program have also begun adopting healthier lifestyles, such as engaging in regular light exercise and having routine health check-ups. This project has successfully built a support network among the elderly, their families, and the local community, creating a more caring and health-conscious environment. Thus, the GERKASA-LASAKIT program makes a significant contribution to improving the quality of life for the elderly in Dusun 1, Tanjung Anom Village. The sustainability of this program is expected to serve as a model for other villages in efforts to enhance the welfare and health of the elderly at the local level.

Environmental cleanliness is one of the benchmarks of the quality of life of the community. A clean environment is everyone's dream. But it is not easy to create our environment can look clean and tidy so that it is comfortable to look at. Many slogans invite us to maintain cleanliness and safety. But in reality, we still litter. This community service is a work program of KKN Islamic University of Batik Surakarta in collaboration with Banaran Village, Grogol District, Sukoharjo Regency. Community service is carried out by doing social service work through river cleaning activities. The purpose of this social service activity is expected to motivate the community to be more concerned about maintaining environmental cleanliness so that the environment becomes clean and the community can avoid various diseases.

An audit is a systematic, independent examination of financial statements, accounting records, and supporting documents prepared by management, the purpose of which is to form an opinion on the accuracy of financial statements. Financial statements must have relevant characteristics (reliability) and reliability (reliability). Without the services of auditors, management cannot convince outsiders that the financial statements presented by management contain reliable and reliable information. Independence is the auditor's attitude to impartiality. The experience of the examiner contributes to high-quality inspection. The purpose of this study is to analyze the influence of auditor behavior, time pressure, audit experience, and independence on audit quality.   The research was conducted at a Public Accounting Firm (KAP) in Medan City. The number of research samples of 80 people was selected by the nonprobability sampling method. Data collection was carried out by questionnaire through Google form and literature studies that supported this study. The method used in this study is to use the Structural Equation Model (SEM) equation using the Partial Least Square (PLS) tool version 3.0. PLS consists of external relationships (outer model) and internal relationships (inner model), cross-loading> 0.7, Composite Reliability, Convergent Validity, Exploratory Factor Analysis (EFA), and Confirmatory Factor Analysis (CFA). Based on the results of the analysis, it was found that the first, second, fourth, and seventh hypotheses were rejected where each variable such as auditor behavior, and time pressure,  did not affect audit quality and independence could not moderate the influence between auditor behavior on audit quality,  independence could not moderate audit quality. The third, fifth, and sixth hypotheses are accepted where each variable such as audit experience, independence moderates the effect of time pressure on audit quality, and independence moderates the effect of audit experience on audit quality.

Health services which is execllent is able to refer to prime levels that are implemented on basis of service and code of ethics. Those will create a satisfaction for each patient. To measure the quality of service, there are several references, including; tangibles, reliability, empathy, assurance, and responsiveness. This study investigated the correlation between service quality and outpatient satisfaction at Manguharjo Lung Hospital (RS Paru Mangunharjo), Madiun, East Java. All the specimens in this research were outpatients where purposive sampling is used to determine the research sample. Data Accomodation technique is carried out by questionnaire. The  output of the research, from 80 respondents asked about the relation between service quality and outpatient satisfaction at Manguharjo Lung Hospital, it can be concluded that there are dealings among Reliability, Assurance Tangibles, Empathy, and Responsiveness. The outcome of this research is ecpected to contribute theoritically such escalating quality development especially in public institutions, namely hospitals. Practically, It can be a consideration in arranging the policies that relate about hospital service particularly for outpatient service cases.

This research aims to analyze the influence of communication competence, organizational culture, and professionalism of public relations officers on the quality of public service in the era of artificial intelligence. The study employs a quantitative method through descriptive analysis, and data collection is conducted online by distributing questionnaires using the Microsoft Forms platform with a Likert scale ranging from 1 to 5. Purposive Sampling is used as the sampling technique, and a total of 100 respondents aged 17-30 who have undergone internship or are currently employed were obtained. The data is processed using the SmartPLS application program with SEM. The research findings indicate that communication competence has a significant impact on the quality of public service. When someone chooses words carefully and treats others with courtesy, it can build trust, respect, and comfort in social interactions. Organizational culture also plays a crucial role in the quality of public service by fostering trust, mutual respect, and cooperation among employees. The study concludes that the professionalism of PROs influences the quality of public service. If the professionalism of PROs improves, the level of service quality will be high, and conversely, if it decreases, the level of service quality will also decline..      

Corruption is an unethical act, such as embezzlement, accepting bribes, and similar actions. The practice of corruption has permeated all levels of government, including the executive, legislative, and judicial branches, both at the central and local levels. As democracy has developed in Indonesia, the quantity and quality of corrupt activities have also increased. On the other hand, Administrative Law can be described as a guide for government actions, the implementation of activities, the management of public policies, decision analysis, and the tasks of individuals and groups in providing public services and goods. Additionally, Administrative Law is also an academic and theoretical field related to state governance. This research aims to investigate how Administrative Law can play a role in preventing corrupt practices. The results of this study indicate that Administrative Law plays a crucial role in establishing transparent and corruption-free governance. The role of Administrative Law in preventing corruption involves optimizing leadership, improving policy implementation, enhancing the integrity and ethics of the bureaucracy, and increasing public understanding of laws related to corruption.

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.