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This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.

Abstract.  The purpose of this research is to identify the difficulties experienced by students in understanding the concepts, principles, and procedures in problems related to the material of lines and angles. This research is a qualitative study with a descriptive method. The subjects of this study were students of class VIII-1 at SMP Negeri 29 Medan. Data collection techniques included tests, interviews, and documentation. All students of class VIII-1 took a test on the understanding of concepts, principles, and procedures. Afterward, the test results were analyzed and categorized into three groups: high, medium, and low ability. Subsequently, two students from each ability group were selected as interview subjects. The results of this research indicate that the most common conceptual difficulty experienced by students is classifying objects according to their concepts in determining the type of angle according to its measurement. The most common principle difficulty experienced by students is connecting mathematical concepts in solving problems in the material of the relationship between angles formed by two parallel lines intersected by a transversal line. Meanwhile, the procedural difficulty experienced by students is that all students still make mistakes in explaining, planning, and applying the correct steps or algorithms in mathematical problems, both in the material of the relationship between lines, determining angles, and the relationship between angles formed by two parallel lines intersected by a transversal.