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Advances in information technology encourage companies to optimize information systems to support business processes, including automotive service sales. PT Nasmoco Pekalongan uses the Nasmoco Integrated System (NIS) as its primary system for managing service sales activities; however, several issues remain, such as delays in data access, input errors, and suboptimal system integration. This research aims to assess the implementation of NIS through the Human Organization Technology Fit (HOT-Fit) framework, which encompasses the human, organization, and technology dimensions. A descriptive qualitative research method was employed, with data collected through observations, interviews, questionnaires, and documentation review. The results indicate that NIS has been operating well and effectively supports the company’s operational processes. Nevertheless, several aspects still require improvement, particularly user satisfaction, training, coordination, and system reliability. Based on the evaluation results, the implementation of NIS fulfills the human, organization, and technology aspects, thereby supporting the effectiveness of service sales processes at PT Nasmoco Pekalongan.

The rapid advancement of information technology has increased the need for accurate and interactive data visualization to support business decision-making, including in micro-service enterprises such as laundry businesses. The primary issue faced by laundry businesses in Talang Kelapa Subdistrict, Palembang City, is the lack of optimal revenue data processing, where financial information is still presented in raw numerical form and difficult to interpret comprehensively. This study aims to develop a revenue data visualization model for 15 laundry businesses using an Exploratory Data Analysis (EDA) approach based on Tableau Public to produce an interactive and informative dashboard. This research employs a quantitative method with data collected through observation, interviews, and documentation of annual and monthly revenue datasets. The research stages include data collection, data cleaning, data integration into Tableau, exploratory analysis, and dashboard development consisting of treemap, heatmap, box-and-whisker plot, pie chart, side-to-side bar chart, and geographic mapping. The results reveal significant revenue disparities among the laundry businesses, with Vidi Laundry recording the highest annual revenue of IDR 560,712,000, as well as identifiable seasonal patterns and revenue outliers. The visualization successfully transforms complex numerical data into easily interpretable information that supports business performance evaluation. This study concludes that EDA-based data visualization effectively enhances understanding of revenue patterns and provides a strategic foundation for data-driven decision-making in laundry businesses.

Digital transformation has become a strategic agenda in public governance reform, but various emerging approaches still tend to be partial because they separate the dimensions of institutional adaptivity, multi-actor collaboration, and the use of digital technology into different analytical frameworks. This separation creates limitations in explaining how institutions, actors, and technology interact simultaneously to generate public value in the digital era. This study aims to develop a more comprehensive conceptual framework through the Adaptive-Collaborative Digital Governance (ACDG) model to explain the relationship between institutional adaptivity, multi-actor collaboration, data integration, and public value creation. The study used a Systematic Literature Review (SLR) approach with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Literature was obtained from Scopus, Web of Science, and Google Scholar databases through a process of identification, screening, eligibility evaluation, and thematic synthesis of articles that met the inclusion criteria. The results show that institutional adaptivity plays a role as a foundation for digital governance transformation through policy flexibility, organizational learning capacity, and the ability to respond to change. Multi-actor collaboration serves as a transformational mechanism linking adaptive capacity with innovation and resource integration, while data interoperability serves as a strategic link enabling evidence-based decision-making. The interaction of these three dimensions generates public value, reflected in improved public service quality, transparency, accountability, public participation, and public trust. The primary contribution of this research is the development of the ACDG model, a new conceptual framework that integrates adaptive governance, collaborative governance, and digital governance perspectives into a single, cohesive model to support more adaptive, collaborative, and sustainable digital governance.

In order to raise the standard of healthcare services in the contemporary period, digital transformation in hospital management has become a phenomena. The purpose of this study is to investigate the adoption, advantages, difficulties, and success aspects of digital transformation in healthcare facilities. A literature review employing a narrative review system was the methodology. 14 papers that met the inclusion requirements were found using data sources from Google Scholar, PubMed, and ScienceDirect databases with publication years ranging from 2020 to 2025. To determine the primary study themes, data analysis was carried out utilising a thematic synthesis approach. According to the study's findings, digital transformation can enhance operational effectiveness, service quality, and patient safety by using technology including electronic health records (EHR), telemedicine, and hospital management information systems. However, there are still a number of obstacles to its adoption, such as inadequate infrastructure, inadequate human resource competency, expensive investment costs, and data security threats. Significant barriers also include a lack of system integration and opposition to change. Government policies and regulatory assistance have an impact on the success of digital transformation in hospital administration.

Fraudulent investment practices disguised as capital market activities have increasingly evolved through digital technology, social media, and online investment platforms, employing schemes such as illegal trading robots, fictitious stocks, and Ponzi mechanisms. Investor protection in Indonesia is implemented through preventive measures, including financial literacy programs, supervision of investment activities, and public disclosure of illegal investments, as well as repressive measures in the form of administrative and criminal sanctions against perpetrators. Using a normative legal method with statutory and conceptual approaches, this article relies on qualitative analysis of primary, secondary, and tertiary legal materials collected through literature review. The analysis demonstrates that the effectiveness of investor protection is closely related to public financial literacy, the supervisory role of the Financial Services Authority (OJK), the consistency of law enforcement, and the integration of digital monitoring systems. Weak public understanding of investment risks and the rapid expansion of technology-based financial services continue to create opportunities for fraudulent practices. Strengthening digital supervision mechanisms alongside expanding financial literacy initiatives remains essential to reduce the growth of fraudulent investments operating under the guise of capital market activities in Indonesia.

Islamic religious education at the Madrasah Diniyah level often relies on passive, one-directional teaching methods that reduce madrasah student engagement and long-term retention. This community service study aimed to improve the quality of Fiqh instruction at Madrasah Diniyah Al-Ishlah Kalirejo, Pasuruan, by implementing kinesthetic games, Small Group Discussion (SGD), and visual teaching aids within the framework of Kitab Mabadi’ Fiqhiyyah. A qualitative descriptive approach was employed through four participatory observation sessions, with visual documentation serving as primary data. The program was implemented in four thematic meetings covering funeral prayer procedures, tayammum, hajj simulation (tawaf), and najis classification. Findings indicate that kinesthetic games effectively reduced affective barriers and increased student focus, while the SGD model with a 1:8 mentor-to-student ratio enabled precise procedural correction for motor-based worship practices. The use of concrete teaching aids successfully transformed abstract Fiqh concepts into tangible, memorable knowledge. This study concludes that the integration of active learning methods, small-group mentoring, and visual media within traditional Islamic education settings can significantly enhance student engagement and comprehension. These findings offer a replicable pedagogical model for Madrasah Diniyah educators seeking to modernize instruction while preserving classical curriculum integrity.

Current business licensing governance in Indonesia exhibits an integration between the risk-based OSS-RBA System and halal certification. While OSS-RBA determines licensing based on business risk levels, halal certification emphasizes religious compliance, yet these frameworks operate in parallel without integration. A critical research gap exists because OSS-RBA does not incorporate ethical, moral, and spiritual risk factors core elements of halal certification. This study aims to analyze the urgency of integrating halal certification into OSS-RBA and formulate an ideal integration model. Using normative legal methods with statutory and conceptual approaches, data were collected through library research examining primary legal documents including Government Regulation Number 28 of 2025, Number 42 of 2024, the Halal Product Guarantee Law, and secondary literature on Maqashid Shariah. The study finds that the concept of halalan thayyiban has expanded through a progressive Maqashid Shariah paradigm, now encompassing environmental preservation and waste management obligations. The proposed integration model consists of an electronically integrated service system governed by "single submission with multi-institutional validation," producing three mechanisms: formal cooperation between BPJPH and the Ministry of Investment or OSS Institution; electronic data interoperability between OSS and SIHALAL systems; and coordinated supervision. Theoretically, this research unites spiritual values with ecological dimensions in the halal ecosystem. Practically, implementing an integrated system will foster a better business climate by simplifying procedure.

In the current digital era, public services are increasingly being transformed through technology, including tax administration systems. One of the major innovations implemented by the Indonesian government is the Core Tax System, an integrated tax administration system designed to improve service efficiency, data integration, and taxpayer compliance monitoring. This study aims to analyze the effect of Core Tax System implementation on taxpayer compliance in Indonesia. The research adopts a quantitative approach using primary data collected through questionnaires distributed to taxpayers. The collected data were tested using validity and reliability tests and analyzed through descriptive statistics and significance testing to examine the relationship between the research variables. The results indicate that the implementation of the Core Tax System has a positive and significant effect on taxpayer compliance, both partially and simultaneously. These findings suggest that tax system digitalization can serve as an important instrument in improving taxpayer compliance in Indonesia.

Mergers and acquisitions have served as a primary strategy for global banking consolidation over the past three decades, including in Indonesia, which is currently undergoing one of its most massive consolidation waves—one notable example being the emergence of Bank Syariah Indonesia. This article aims to provide a narrative review of the literature on the operational impacts of mergers on bank performance, with a particular focus on implications for the Indonesian context. Based on a systematic search of the Scopus database, 52 peer-reviewed articles published between 2000 and 2025 were analyzed using a narrative thematic synthesis approach. Five main themes were identified: cost efficiency, service quality, risk management, human resource and cultural integration, and information systems and technology integration. The key findings indicate that although 73.1% of studies report post-merger improvements in cost efficiency, these benefits are highly contingent upon the quality of post-merger integration especially in the areas of human resources, organizational culture, and information technology with IT integration failure rates reaching as high as 75%. Domestic mergers consistently achieve efficiency gains more rapidly than cross-border mergers, whereas risk implications depend heavily on the type of merger and the quality of integration. Policy implications include the need for the Financial Services Authority (Otoritas Jasa Keuangan) to monitor post-merger integration quality, provide integration guidelines for smaller banks, take into account the specific characteristics of Islamic banks, and ensure a streamlined, non-burdensome licensing process. Further research particularly empirical studies on banking mergers in Indonesia—is urgently needed to test the generalizability of global findings to the local context.

Correspondence administration is vital for supporting operational efficiency in schools. However, manual management often leads to issues such as data retrieval delays, recording errors, and the risk of lost archives. This research aims to design and develop a Web-Based Administration Data Monitoring Information System using QR Codes at UPTD SMAN 3 Majene. The study employs the Research and Development (R&D) method with the Waterfall model, encompassing requirements analysis, system design, implementation, testing, and maintenance.The system involves three primary users: Admin/Administrative Staff, Teachers, and the Principal. QR Codes are implemented as digital identities to facilitate easier archive tracking and retrieval. Results indicate that the system enhances effectiveness and efficiency in correspondence management, accelerates letter request services, and simplifies data monitoring for school management. This system is expected to provide a solution for achieving orderly administration at UPTD SMAN 3 Majene. Furthermore, QR Code integration ensures document validity and digital archive security, supporting a more modern, transparent, and sustainable school governance transformation.

The implementation of digital health information systems, such as e-Puskesmas, plays an important role in supporting electronic medical records in primary healthcare facilities. However, technical constraints, including network instability and system integration issues, may affect user satisfaction among healthcare workers. This study aims to analyze healthcare workers’ satisfaction in using e-Puskesmas based on the End User Computing Satisfaction (EUCS) method. This research employed a quantitative analytic approach with a cross-sectional design, involving 35 healthcare workers at Puskesmas Klangenan using total sampling. The variables consisted of five EUCS dimensions, namely content, accuracy, format, ease of use, and timeliness. Data were collected using a structured questionnaire with a Likert scale and analyzed using descriptive statistics and Spearman correlation test. The results showed that user satisfaction was categorized as very satisfied across all EUCS dimensions, with mean scores ranging from 4.11 to 4.47. All EUCS dimensions had a positive and significant relationship with user satisfaction (p < 0.05), with format and ease of use showing the strongest correlations. It can be concluded that the quality of system and information in e-Puskesmas significantly influences healthcare workers’ satisfaction, indicating the need for continuous system development to support optimal healthcare services.

The development of the retail sector has created a highly competitive environment that demands human resource management (HRM) to be professional, efficient, and service oriented. However, conventional management practices that focus solely on short-ter efficiency and profit often overlook moral and spiritual values. This paper aims to analyze the implementation of Sharia principles in human resource management within the retail industry, including the principles of justice (adl), trustworthiness (amanah), excellence (ihsan), responsibility(mas’uliyyah), and transparency. This study employs a qualitative approach with literature review as the primary method, using data from books, academic journals, scholarly articles, and official documents related to HRM and Sharia principles. Data analysis techniques include descriptive, comparative, and content analysis, enabling the identification of patterns in implementing Sharia principles in HRM functions such as recruitment, training, performance appraisal, compensation, and internal supervision. The findings indicate that applying Sharia principles provides not only a normative foundation for management practices but also cultivates an ethical, professional, and sustainable organizational culture. Integrating justice, trustworthiness, excellence, responsibility, and transparency in retail HRM enhances service quality, builds public trust, and supports business sustainability. Therefore, the integration of Sharia values into modern management contributes significantly both academically and practically, serving as a guideline for retail managers to develop HRM systems that are fair, effective, and morally grounded.

This study aims to analyze the invoice issuance procedure in the billing process for clinker transportation services using the CSMS (Customer Service Management System) at PT Semen Indonesia Logistik (SILOG). The primary focus of the research is on the workflow within the billing and reporting unit, as well as the identification of challenges and recommendations for improvement in the process. This research adopts a case study method with a qualitative approach. Data were collected through observation, interviews, and documentation. Four informants were selected using purposive sampling. The findings indicate that the billing process begins with the receipt of documents from partners, followed by document verification, data entry into the CSMS system, and invoice printing. Invoice creation is done manually so that delays often occur due to data discrepancies, input errors, incomplete documents, etc .The implications of this study reveal that despite the implementation of CSMS, technical and administrative obstacles still hinder efficiency. Improvements are needed through automated data input, integration of the contract database, and refinement of standard operating procedures (SOPs) to expedite and enhance the billing process. These findings can serve as a reference for developing a more effective digital billing system in the logistics sector.

Introduction: The integration of Artificial Intelligence (AI) in guidance and counseling represents a digital transformation aimed at overcoming the cognitive limitations of counselors in processing complex data in real-time. This study aims to analyze implementation opportunities, clinical effectiveness, and the ethical challenges emerging from AI integration in modern counseling services. Methods: This research employs a qualitative approach using the library research method. Data were collected through a systematic review of 25 primary scientific literatures from reputable journals and recent research reports published within the last five years (2020-2025). Data analysis techniques included content analysis and thematic analysis to identify technological effectiveness and ethical parameters of AI utilization. Results: Findings indicate that AI enhances the accuracy of psychological assessments by 80-99% through Natural Language Processing (NLP) technology. Furthermore, chatbot-based interventions have been proven to increase accessibility and reduce client depressive symptoms by up to 51%. This technology enables service personalization through the continuous integration of historical data and physical metrics. Discussion: Despite its high analytical efficiency, AI is positioned as a supportive instrument that cannot replace the human therapeutic alliance. Primary challenges include data privacy, algorithmic "black box" issues, and the risk of systemic bias. A hybrid model synergy (Human-AI) paired with strict ethical governance represents the optimal strategy for the future of counseling

This study analyzes the governance performance of information systems at the Career Center of Universitas Muhammadiyah Jambi using the COBIT 2019 framework. The primary objective is to evaluate the maturity level of IT governance and provide recommendations to enhance the efficiency and effectiveness of information systems in supporting the institution’s strategic objectives. Data were collected through interviews, observations, and questionnaires involving system users and decision-makers within the Career Center. The findings indicate that several areas require greater attention, particularly Managed IT Changes, Managed Risk, and Managed Operations. These domains are considered critical in improving the management and reliability of the existing information systems. The study also identifies several challenges affecting system performance, including limited system integration, insufficient human resources, and the use of outdated technology. Based on these findings, the research recommends strengthening the organizational structure, improving the competence of human resources, and optimizing IT processes in accordance with COBIT 2019 standards. Implementing these improvements is expected to increase IT governance maturity, enhance service quality for students and alumni, and better support the university’s strategic development goals.

This study examines the role of local governments in improving the quality of public services as part of an initiative to achieve responsive governance that prioritizes the public interest. This study departs from the limitations of previous research, which tends to focus on the technical aspects of service quality, while the strategic role of local governments as the primary actors in improving the quality of public services remains underexplored. The purpose of this study is to analyze the role of local governments in improving the quality of public services and identify factors influencing the optimization of this role. The method used in this study is a qualitative approach through a literature review analyzing various secondary sources such as scientific books, national and international journals, regulations, and reports from relevant official institutions. The study findings indicate that local governments play a significant role in improving the quality of public services through three main dimensions: a community-focused service orientation, technology-based service innovation, and strengthening inclusive and collaborative service management. The integration of these three dimensions supports more efficient, transparent, and responsive public services to community needs. This research provides a conceptual contribution to the field of public administration, emphasizing the importance of strengthening the role of local governments as a key factor in sustainably improving the quality of public services.

The objective of this activity is to foster a spirit of entrepreneurship among students by utilizing productive land on the STT Sabda Agung campus as an educational vegetable garden. This activity is designed to engage students actively and collaboratively throughout the entire agricultural cycle, from the planning stage, land preparation, planting various types of vegetables such as water spinach, mustard greens, and spinach, maintenance, to the harvesting and marketing of the produce. The primary focus of this activity is not only on the technical aspects of farming but also on character development, fostering independence, and enhancing students’ managerial skills in managing small-scale business units. The outcomes of this initiative demonstrate a significant increase in students’ interest and understanding of agriculture-based entrepreneurship, particularly regarding the utilization of backyard spaces. In addition to providing educational value, this land optimization has successfully transformed the campus area into a productive and aesthetically pleasing green space. As a result, students now possess practical skills that can serve as a foundation for future economic independence, particularly in the service sector. Through this integration of theory and practice, it is hoped that an innovative learning ecosystem will be created to foster the emergence of competent young entrepreneurs who are environmentally conscious.

This study aimed to analyze the effect of parent empowerment in optimizing tummy time on head control in infants aged 0–6 months at community health posts in Jatisampurna, Bekasi. Early motor development requires adequate sensory–motor stimulation, yet many parents have limited knowledge and practice of prone positioning activities. A quasi-experimental one-group pretest–posttest design was employed involving nine healthy infants selected through purposive sampling. Parents received education and practical training on tummy time and were instructed to implement a home program for two weeks with a minimum duration of 30 minutes per day. Head control was assessed before and after the intervention using the Head Control Scale across prone, supine, pull-to-sit, and supported sitting positions. The results demonstrated improvements in head control scores in all positions, with the most notable gains observed in infants who had lower baseline abilities. The findings indicate that repeated prone stimulation enhances postural control through increased neck and trunk muscle activation and improved sensory–motor integration. Parent empowerment also increased knowledge, adherence to home stimulation, and active participation in child development monitoring. This community-based intervention shows potential as a promotive and preventive strategy to support early motor development through family-centered approaches at primary health services.

Public service delivery represents a central function of civil servants (ASNs) in realizing governmental objectives and fulfilling public needs. The increasing complexity of bureaucratic challenges not only requires administrative competence but also a devotion-based work culture and strong conflict management abilities. This study adopts an integrative literature review approach to synthesize research on the relationship between devotion-oriented work culture and conflict resolution competence among ASNs in public administration. Through thematic synthesis of empirical and conceptual studies, three primary themes emerge: (1) devotion as a moral dimension shaping civil service identity; (2) conflict resolution competence as an adaptive behavioral skill; and (3) integration of cultural and governance values for ethical performance. Findings reveal that devotion-oriented culture enhances civil servants’ problem-solving and ethical responsiveness, strengthening bureaucratic accountability and public trust. This paper contributes a conceptual framework linking work devotion, conflict competence, and public governance, providing implications for policy and administrative reform toward professional, responsive, and citizen-oriented public service.

Healthcare systems are undergoing rapid digital transformation driven by the expansion of electronic health records, telemedicine, remote monitoring, artificial intelligence–assisted diagnostics, mobile health applications, and data-driven hospital analytics. Despite this technological progress, evidence consistently shows that innovation alone is insufficient to produce meaningful improvements in service quality or patient outcomes. This article introduces the Culture-to Quality-of-Life Pathway, a conceptual framework that positions organizational culture as the primary determinant of successful digital transformation in healthcare settings. Drawing on insights from organizational behavior, digital health implementation research, and quality-of-care models, the study demonstrates how key cultural attributes, namely adaptability, learning orientation, interprofessional collaboration, and patient-centered values shape technology acceptance, meaningful use, and long-term sustainability of digital practices. The review further identifies dominant cultural barriers, including resistance to change, hierarchical communication, uneven digital literacy, blame culture, and siloed workflows, which frequently hinder the effective adoption and integration of digital systems. When cultural readiness is strong, digital transformation contributes to improvements in patient safety, operational efficiency, equity in access, and patient experience ultimately enhancing patient quality of life. Overall, the findings emphasize that digital transformation is fundamentally a socio-technical process. Technology acts as an accelerator, but organizational culture is the engine that determines whether innovation translates into measurable, equitable, and sustained benefits for patients. Strengthening cultural readiness is therefore essential for healthcare organizations seeking to realize the full impact of digital initiatives and ensure that technological advancements improve both service quality and patient well-being