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Pharmaceutical services initially focusing solely on drug management (Drug Oriented) to comprehensive services that include clinical pharmacy services and medication services aimed at improving patients' quality of life (Patient Oriented). Clinical pharmacy services in pharmacies are part of pharmaceutical services that are directly responsible to patients in relation to pharmaceutical preparations, medical devices, and disposable medical supplies. This study aims to determine the implementation of clinical pharmacy services in pharmacies in the Gedong Tataan District of Pesawaran Regency. The research approach used was quantitative descriptive with a simple random sampling technique. The sample in this study consisted of 16 pharmacies and pharmacy staff working in pharmacies in the Gedong Tataan District, Pesawaran Regency, who met the inclusion and exclusion criteria. Data collection was carried out by conducting with guided interviews using questionnaires and observation on the implementation of clinical pharmacy services by pharmacy staff. The results showed that the clinical pharmacy services implemented in pharmacies in Gedong Tataan District, Pesawaran Regency, were prescription assessment and services by 74% with a good category (61-80%), dispensing by 95% with a very good category (81-100%), and drug information services (PIO) obtained a percentage of 72% with a good category (61-80%). Clinical pharmacy services were mostly carried out by Pharmacy Vocational Personnel (TVF) at 37.5%. Clinical pharmacy services in pharmacies throughout the Gedong Tataan District of Pesawaran Regency have not been fully implemented in accordance with the standards of pharmaceutical services in pharmacies according to Permenkes No. 73 of 2016, as there are still several aspects that have not been carried out.

Pharmaceutical services initially focusing solely on drug management (Drug Oriented) to comprehensive services that include clinical pharmacy services and medication services aimed at improving patients' quality of life (Patient Oriented). Clinical pharmacy services in pharmacies are part of pharmaceutical services that are directly responsible to patients in relation to pharmaceutical preparations, medical devices, and disposable medical supplies. This study aims to determine the implementation of clinical pharmacy services in pharmacies in the Gedong Tataan District of Pesawaran Regency. The research approach used was quantitative descriptive with a simple random sampling technique. The sample in this study consisted of 16 pharmacies and pharmacy staff working in pharmacies in the Gedong Tataan District, Pesawaran Regency, who met the inclusion and exclusion criteria. Data collection was carried out by conducting with guided interviews using questionnaires and observation on the implementation of clinical pharmacy services by pharmacy staff. The results showed that the clinical pharmacy services implemented in pharmacies in Gedong Tataan District, Pesawaran Regency, were prescription assessment and services by 74% with a good category (61-80%), dispensing by 95% with a very good category (81-100%), and drug information services (PIO) obtained a percentage of 72% with a good category (61-80%). Clinical pharmacy services were mostly carried out by Pharmacy Vocational Personnel (TVF) at 37.5%. Clinical pharmacy services in pharmacies throughout the Gedong Tataan District of Pesawaran Regency have not been fully implemented in accordance with the standards of pharmaceutical services in pharmacies according to Permenkes No. 73 of 2016, as there are still several aspects that have not been carried out.

Diabetes mellitus (DM) is one of the global health challenges that continues to rise, including in Indonesia. However, the lack of education and counseling from pharmacists regarding the use of natural ingredients medicines has the potential to affect the effectiveness of treatment and the management of DM. This study aims to measure the level of knowledge, attitudes, and behaviour of DM patients, related to the use of natural ingredient drugs in DM management. This study uses a cross-sectional method design, starting with the collection of quantitative data. Sampling was conducted using purposive sampling technique over a period of four months. The research involved 101 DM patients from 15 pharmacies in Kendal Regency. The level of knowledge (44.6%), attitude (66.3%), and behaviour (39.6%) of patients in the moderate category. However, the limited knowledge of pharmacists remains a barrier to optimizing pharmaceutical services related to educating patients about natural ingredient medications.

This study aims to analyze the effect of the use of Health Information Media in the form of leaflets on the level of patient knowledge about influenza in pharmacies Ngudi Waluyo, Ungaran. Leaflet Media is used as an educational tool to improve patient understanding related to influenza, including aspects of causes, symptoms, complications, and management and treatment. The type of research used is quasi experiment with pre-test and post-test design, involving 94 respondents who meet the inclusion criteria. Data analysis was conducted using the Wilcoxon statistical test to determine the difference in the level of knowledge of patients before and after education. The results showed a significant increase in the level of knowledge of patients after obtaining education using leaflets. Before being given education, respondents with a good knowledge level category were 56.7%, and increased to 96.8% after providing education, with a value of p = 0.001 (p < 0.05) which showed a significant difference between the two measurements. Thus, the Health Information media in the form of leaflets proved effective in increasing patient knowledge about influenza and can be used as an alternative educational media that is simple, practical, and efficient in supporting pharmaceutical services in pharmaceutical service facilities.

The implementation of the Frequent Pattern Growth (FPG) algorithm in a web-based drug purchasing application at Sumber Sehat Pharmacy aims to improve efficiency and accuracy in analyzing customer drug purchasing patterns. The FPG algorithm is a method used to identify frequent purchase patterns or frequent itemsets in purchase transactions, which can then be used to make relevant drug recommendations for customers. This study uses a case study at Sumber Sehat Pharmacy to explore drug purchasing patterns and provide a data-driven solution that can help pharmacies improve service and adjust drug stocks according to customer needs. The results show that the application of the FPG algorithm can identify significant purchasing patterns and assist pharmacies in determining more appropriate promotional strategies and inventory management. By using a web-based application that implements this algorithm, Sumber Sehat Pharmacy can provide drug recommendations that are more in line with customer preferences, thereby increasing customer satisfaction and pharmacy operational efficiency.

The management of pharmaceutical and medical waste, particularly expired or damaged drugs, remains a challenge across various healthcare facilities. A study at Grade II R. W. Mongisidi Hospital in Manado showed a 76% compliance rate with the Ministry of Health’s 2021 guidelines, while Mamuju Regional Hospital failed to meet the standards outlined in Regulation No. 1204/2004. In community pharmacies in East Bandung, most facilities disposed of drugs independently, with only 59.6% following proper waste management procedures. These findings highlight the need for improved supervision, education, and adherence to standardized guidelines to minimize the negative impacts on health and the environment.

This systematic literature review examines queue system simulation in hospitals across four key service areas: emergency departments, outpatient clinics, laboratories, and pharmacies. Following PRISMA methodology, 72 relevant studies (2015-2020) were analyzed to identify simulation models, software tools, performance parameters, and emerging trends. Findings reveal Discrete-Event Simulation dominance (59.7%), with increasing hybrid model adoption integrating System Dynamics and Agent-Based approaches. Emergency departments remain the primary application focus (52.8%), while Arena and AnyLogic emerged as predominant simulation platforms. Patient waiting time (91.7%) and resource utilization (77.8%) constitute the most evaluated performance metrics. Technological convergence trends demonstrate integration of real-time data analytics, machine learning, and digital twin concepts into traditional simulation frameworks. This review contributes methodological insights for optimizing hospital queueing systems while identifying research gaps in cross-departmental model interoperability and comprehensive value-based performance evaluation within contemporary healthcare systems.  

Quality information services in hospitals is an important element in increasing patient satisfaction and the image of the institution. The Public Relations Officer (PRO) plays a strategic role in managing communication between the hospital and the public. This research aims to explore the strategies implemented by PROs in improving the quality of information services at RSUD dr. Zainoel Abidin Banda Aceh. The public relations officer (PRO) strategy used is determining problems, compiling and planning work programs, taking action and communicating as well as evaluating work programs in hospitals and reviewed through strategic planning in the field of Public Relations by Cutlip-Center-Broom. The research method used was descriptive with a qualitative approach between PROs and several hospital employees, patients and patient families. The results of the investigation revealed that the strategies used by PRO RSUDZA and health services ranged from identifying problems, planning, to compiling work programs, such as online registration, electronic pharmacies (e-pharmacies), and community complaint centers. In addition, PRO RSUDZA deployed staff from the Hospital Health Counseling Service (PKRS) to carry out outreach and communication to inform the public about RSUDZA services and the availability of the RSUDZA tabloid newspaper "Lam Haba". PRO RSUDZA evaluates the work program carried out at the hospital. Obstacles faced by PRO RSUDZA include miscommunication and residents' complaints about long queues at registration and drug distribution counters. PRO RSUDZA's efforts aim to carry out all planned work programs to improve the quality of information services at RSUDZA Banda Aceh.

The management of pharmaceutical supplies in the Pharmacy Installation of a hospital consists of nine aspects: selection, demand planning, procurement, acceptance, storage, distribution, destruction and withdrawal, control, and administration. This study aims to analyze the management of pharmaceutical supplies at a hospital in Medan in 2023 using a qualitative method through direct observation and in-depth interviews with both primary and secondary data. Interviews were conducted with nine informants, including key informants, main informants, and supporting informants. The results of the study indicate that, overall, the management of pharmaceutical supplies is functioning well but not yet optimal. Three aspects that have been well implemented are selection, destruction and withdrawal, and administration. Meanwhile, siSwasta di Kota Medan other aspects, such as planning, procurement, acceptance, storage, distribution, and control, have not been fully optimized. The issue of medication shortages can be addressed through collaboration with eSwasta di Kota Medanternal pharmacies. To improve management, it is recommended that the hospital enhance the storage facilities, which are currently inadequate, by providing appropriate pallets and involving all related parties to work together in improving the system, as well as conducting regular monitoring and evaluation.

Geographic Information Systems (GIS) have become essential technological tools for collecting, storing, processing, analyzing, and visualizing spatial data to support various human activities. The rapid advancement of information technology has significantly expanded the use of GIS, particularly through web-based platforms and mobile applications, enabling wider accessibility and real-time data utilization. This study focuses on analyzing the utilization of GIS applications and websites across multiple sectors and their contributions to improving efficiency, accuracy, and decision-making processes in daily life. The main objective of this research is to identify, evaluate, and synthesize recent developments in GIS implementation through a systematic literature review. Scientific articles were collected from reputable international and national journals published within the last five years (2018–2022). A total of 130 international journals and 100 national journals were initially identified through database searches. After applying relevance screening and inclusion criteria, 33 selected articles were analyzed in depth to extract key findings, application trends, and potential research gaps. The results show that GIS applications and web-based systems play a vital role in supporting various sectors. In education, GIS facilitates spatial mapping for industrial internship placement (PRAKERIN) and school zoning management. In healthcare, GIS assists in mapping healthcare facilities, including pharmacies and hospitals, to improve service accessibility. In transportation, GIS-based systems provide route planning, traffic monitoring, and public transport information to enhance mobility and reduce congestion. GIS applications are also increasingly applied in environmental monitoring, disaster management, urban planning, and natural resource management. Overall, this study emphasizes the growing importance of GIS technologies as strategic tools for data-driven decision-making and sustainable development. The findings are expected to provide valuable insights for researchers, practitioners, and policymakers in optimizing GIS-based solutions to improve public services and quality of life.

Background: The National Health Insurance Program helps patients pay for medical expenses and provides financial protection against unexpected health risks. INA-CBG system is used for healthcare payments, where the payment is determined based on type of disease the patient has. However, the rates set by INA-CBG are lower than hospital rates, causing financial losses and affecting the quality of service. Purpose: This research aims to compare rates to maintain hospital financial balance and fair access to services. Method: This study uses comparative quantitative research method with cross-sectional approach. The research was conducted at Rumah Sakit Islam Jakarta Sukapura. The sampling technique used was saturated sampling, with a sample of 374 claim data for type II diabetes mellitus patients from October to December 2023. Data were taken from Zi-Care system, which has been bridged with INA-CBG. The data collection tool used was a checklist. The analysis techniques included univariate and bivariate analysis using Wilcoxon Signed Rank Test. Results: The research results show that the total hospital cost is Rp265,805,506, with the highest value being Rp2,746,407 and the lowest value being Rp161,000. The total INA-CBG cost is Rp73,341,400. P-value of 0.0001 indicates a significant difference between both variables. Conclusion: The difference in rates resulted in the hospital experiencing a loss of IDR 192,464,106. Hospitals need to refer drug collection to external pharmacies, and BPJS must evaluate INA-CBG rates to match hospital expenditure to prevent losses.

Respiratory tract disease is a common condition that can affect anyone regardless of age. Starting from relatively mild symptoms to alarming symptoms. Although some respiratory diseases are not life-threatening, they should not be taken lightly as they can cause serious complications. What often happens is that it is difficult for a patient to see a specialist doctor because of the limited number of respiratory specialists who cannot fully serve patients, so people often have difficulty if they want to consult directly. This triggers the habit of the community to treat complaints on their own with simple drugs bought freely at drugstores or pharmacies without knowing for sure the disease they suffer, as well as the length of waiting for queues, consultation fees that are quite expensive and not everyone has a short distance to the hospital prefer not to go to a specialist. Like other organs of the human body, breathing is also prone to various diseases. Respiratory organs will be disrupted and can even cause death. By using the Naïve Bayes method above, it is known that the diagnosis of respiratory disease is that the young female patient is diagnosed with a type of respiratory disease called Farangitis (P05) with a percentage of 47.44%.

The Covid-19 pandemic has significantly altered the landscape of the healthcare product market, with a rapid increase in demand for Vitamin C as a means to enhance immune function. Amidst intensifying competition, Hevit-C, a well-known brand in Jakarta's pharmacies, has employed marketing strategies and innovations to maintain its revenue stability. This study aims to analyze various marketing strategies and innovations implemented by Hevit-C during and post-pandemic, and to identify the correlation between these strategies and innovations with the brand's revenue stability. The research methodology includes sales data analysis, collection of data related to marketing strategies and innovations used by product management, and a review of literature on marketing strategies in the pharmaceutical industry. It is anticipated that the findings of this research will benefit healthcare professionals and pharmacies by providing insights and educational materials on the use of Vitamin C for patients and the general public. Furthermore, the study aims to benefit the pharmaceutical industry by optimizing marketing strategies and better meeting market demands.

Health is a pivotal factor in enhancing human quality of life by improving healthcare service quality. Pharmacies serve as crucial healthcare facilities widely frequented by the populace. High-quality pharmaceutical services in pharmacies can gratify patients, foster patient loyalty, and augment patient quality of life. This study aims to ascertain patient satisfaction levels regarding pharmaceutical services at several pharmacies in Karanganyar Regency. This descriptive observational study employed a quantitative approach. Sampling was conducted using non-probability sampling with an accidental sampling technique, resulting in a sample of 105 respondents. Patient satisfaction levels were computed using SPSS Statistics 25. Research findings revealed satisfaction rates for pharmacy service indicators: pharmacy appearance achieved 85.10% (very satisfied), staff friendliness achieved 80.23% (very satisfied), medication information provision achieved 82.66% (very satisfied), medication availability achieved 83.27% (very satisfied), and service speed achieved 87.93% (very satisfied). In conclusion, patients expressed overall satisfaction with pharmaceutical services at several pharmacies in Karanganyar Regency.  

Indonesia is one of the countries that cultivate various plants. Plants are not only used for food or decoration, plants are also very useful as medicines and healers. Plants that can be used to treat and cure diseases are commonly called live pharmacies. live pharmacy plants are quite useful to be used as a source of business because they can be sold and certainly improve the village economy.This research method uses a practical approach directly by going to the community to conduct counseling and planting practices. The results of this study are that the community is still unfamiliar with the concept of live pharmacy, with the practice of planting and counseling about live pharmacy making the Sumber Agung Village Community who are present there become more aware of the use of vacant land to plant useful plants

Hypertension is a non-communicable disease that always increases every year. Hypertension is known as a silent killer because patients who suffer from hypertension rarely feel the symptoms. Common symptoms of hypertension can be headaches in the back of the neck, blurred vision, and others. The blood pressure of hypertension sufferers is above 140/90 mmHg. This study aims to see the pattern of prescribing antihypertensive drugs in BPJS Kesehatan patients including gender, age, patient diagnosis, and combination of antihypertensive drug classes. The method used is descriptive observational research. This study was conducted using 195 prescriptions in the period November 2023. The results obtained were that hypertension sufferers were more dominated by women with a total of 131 sufferers with a percentage of 67% compared to men with a total of 64 sufferers with a percentage of 33%. The age most affected by hypertension is people aged 51 years - 75 years with a total of 143 people and a percentage of 73.33%. 92 of 195 (47.18%) patients did not have other diseases such as diabetes mellitus, hyperlipidemia, heart, GI, and asthma. Single therapy of antihypertensive drugs was most commonly prescribed by doctors with a total of 127 patients with a presentation of 65.13% compared to patients who used combination therapy of two or more antihypertensive drugs. Calcium antagonist or CCB drugs were most commonly used by BPJS patients at several pharmacies in the Bandung area used in the prescription analysis with a total of 107 patients with a percentage of 54.87%.

Drug interaction is a change in the effect of a drug due to the presence of other drugs taken simultaneously, which will cause a decrease in the therapeutic effect of the drug and toxicity in the body can increase. Changes in drug effects due to drug interactions vary greatly between individuals because they are influenced by various factors such as dose, drug levels in the blood, route of drug administration, drug metabolism, duration of therapy and patient characteristics. The potential for drug interactions can occur, one of which is in patients who take a large number of drugs simultaneously or Polypharmacy. Therefore, this study is related to the problem of drug interactions that occur due to Polypharmacy Prescriptions from internal medicine specialists at One of the Pharmacies in Bandung City which really needs to be considered, especially by a pharmacist. The results can be concluded that there are 22 drug interactions originating from 69 prescriptions with details of 10 minor interactions, 11 moderate interactions, and 1 major interaction. This shows that of the 69 prescriptions that have been studied, only 31.88% have interactions with minor, moderate, and major categories.

Hypercholesterolemia is an elevation of cholesterol levels exceeding 240 mg/dl. Simvastatin is a cholesterol-lowering drug classified as a statin. Improper medication use is often due to incomplete or incorrect information obtained by patients, which can impact their level of knowledge. The purpose of this research is to determine the relationship between patients' knowledge levels on hypercholesterolemia and the accuracy of simvastatin medication use at pharmacies in Weru Sub-District, Sukoharjo. The study was an analytical observational study with a cross-sectional research design. Sample selection used purposive sampling based on inclusion and exclusion criteria. The instrument for this research utilized a questionnaire distributed to 110 respondents. The research findings revealed a correlation coefficient value of 0.383 and a significant value (P Value) of 0.001<0.05, indicating that the alternative hypothesis was accepted. In conclusion, there was a significant correlation between the variables of patients' knowledge levels on hypercholesterolemia and the accuracy of simvastatin medication use at pharmacies in Weru Sub-District, Sukoharjo.    

Hypercholesterolemia is an elevation of cholesterol levels exceeding 240 mg/dl. Simvastatin is a cholesterol-lowering drug classified as a statin. Improper medication use is often due to incomplete or incorrect information obtained by patients, which can impact their level of knowledge. The purpose of this research is to determine the relationship between patients' knowledge levels on hypercholesterolemia and the accuracy of simvastatin medication use at pharmacies in Weru Sub-District, Sukoharjo. The study was an analytical observational study with a cross-sectional research design. Sample selection used purposive sampling based on inclusion and exclusion criteria. The instrument for this research utilized a questionnaire distributed to 110 respondents. The research findings revealed a correlation coefficient value of 0.383 and a significant value (P Value) of 0.001<0.05, indicating that the alternative hypothesis was accepted. In conclusion, there was a significant correlation between the variables of patients' knowledge levels on hypercholesterolemia and the accuracy of simvastatin medication use at pharmacies in Weru Sub-District, Sukoharjo.    

Medicinal plants are plants that are used by the community to improve the ability to live a healthy life. This public belief that has been carried out from generation to generation has been scientifically proven. Rural communities generally plant various types of plants, both seasonal and perennials, in their yards, which are commonly referred to as living barns, living stalls and living pharmacies. This research was conducted in one of the house yards in Pataruman village, Cihampelas sub-district, Bandung Regency. By identifying medicinal plants based on their morphology and literature studies. The results of this research obtained 6 plant species, namely Katuk, Betel, Bandotan, Honje, Ki Edi, and Aloe Vera. The substances contained in these plants are very beneficial for health, such as flavonoids, alkaloids, tannins, vitamins A, B, C and others. These benefits include antidiabetic, anti-inflammatory, analgesic, antioxidant, and can increase breast milk production.