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The Effect of Facilities on Customer Satisfaction at Pondok Parsotoan Sidojadi 2, Panyabungan, Mandailing Natal Regency.”This study examines the effect of facilities on customer satisfaction at Pondok Parsotoan Sidojadi 2, Panyabungan. Facilities include infrastructure, amenities, and conveniences that support business operations, while customer satisfaction refers to the feelings of pleasure or disappointment experienced by customers based on the comparison between their expectations and actual experiences with products or services. The research problems involve inadequate facilities, such as the absence of Wi-Fi and a children’s playground, a small prayer room, limited parking space, narrow stairs, and less aesthetic décor, which reduce customer satisfaction. This study uses a quantitative method with data collected through observation and questionnaires from 96 respondents. Data analysis was conducted using SPSS 25.0, including validity, reliability, normality, heteroscedasticity, simple linear regression, t-test, determination test, and correlation analysis. The t-test results show thitung = 28.981 > ttable = 1.661, indicating that facilities have a positive and significant effect on customer satisfaction. The R Square value of 0.899 (89.9%) and R of 0.948 demonstrate a very strong relationship.  

Keputran Market is one of the main markets located in the middle of the city with a market area of ​​2550 m2, making Keputran Market have complex problems, especially parking areas. Keputran Market Surabaya is located in a densely trafficked location and Keputran Market Surabaya is located between 2 intersections, between Jalan Sulawesi, Jalan Dinoyo, and Jalan Pandegiling. The parking area available at Keputran Market Surabaya is 408 m2. This capacity is no longer adequate, so visitors cannot park in their proper places. Many motorbikes and cars choose to park on street. The large number of vehicles parked on street causes the available road capacity to narrow, often causing congestion. Based on the results of the analysis that has been carried out, the following results were obtained, Parking volume on peak days reached 343 vehicles with details of 281 for motorbikes and 62 for cars. While only 160 SRP are available, this means that the existing parking space is no longer able to be a parking lot to accommodate the number of vehicles. The average parking duration of motorcycles is 196 minutes per day, and the average parking duration of cars is 218 minutes per day. The turnover rate of motorcycles in one day reaches 2.10 times, then for cars in one day it reaches 2.38 times. Meanwhile, the forecast for vehicle parking growth that will occur in the next 5 years is increasing every year, where for motorcycles it is 10.64%, and cars are 7.13%. The 2021 SRP for motorcycles is 147 SRP and cars are 36 SRP. The 2022 SRP for motorcycles is 177 SRP and cars are 40 SRP. The 2023 SRP for motorcycles is 210 SRP and cars are 45 SRP. The 2024 SRP for motorcycles is 247 SRP and cars are 50 SRP. The 2025 SRP for motorcycles is 28 SRP and cars are 56 SRP. SRP in 2026 for motorcycles is 332 SRP and cars is 61 SRP.

This research investigates how students perceive the use of online transport services namely Gojek, Grab, InDriver, and Maxim as their primary means of commuting to campus. App-based transportation has become increasingly vital for addressing urban mobility issues such as traffic congestion, limited parking space, and time constraints. The study adopts a descriptive quantitative method, with data collected through a Likert-scale questionnaire distributed to 20 selected participants. The results reveal a predominantly favorable perception among students, especially regarding convenience, accessibility, efficiency, and safety. All questionnaire items were confirmed to be valid and reliable. Tests for normality and homogeneity showed the data were suitable for further analysis. Moreover, ANOVA results indicated no statistically significant differences in perception among students based on their preferred app. These findings affirm online transportation as a top choice for students to support their academic routines. This study is expected to serve as a valuable reference for developing more adaptive digital transportation services and for universities formulating inclusive and student-centered mobility policies.

Traffic congestion and limited parking spaces in the tourist area of Jalan Braga, Bandung City, have become significant issues that require innovative solutions. This study aims to design and implement a Smart Parking System using Internet of Things (IoT) technology and a mobile application to enhance efficiency, transparency, and convenience in parking management. The system is designed to detect real-time parking availability using ultrasonic sensors integrated with microcontrollers, and deliver this information to users through an Android-based application. Additionally, the system features parking slot reservation, digital payment, and parking data management for operators. Test results show that the system can reduce the time needed to find parking by up to 40% and increase user satisfaction. The implementation of the Smart Parking System in Jalan Braga is expected to support smarter and more environmentally friendly urban mobility in Bandung City.

To meet the needs of safety and comfort within the Faculty of Engineering, Cenderawasih University, the campus has provided a fairly adequate parking area. With the parking area that is already available, it is necessary to conduct an analysis of the need for parking areas within the Faculty of Engineering, in order to arrange vehicles that are neater, safer and more comfortable. The formulation of this research problem is in the form of existing parking conditions, parking characteristics, and ideal parking lot capacity. This research aims to identify problems, analyze characteristics, and determine the size of Parking Lot Units. The benefits of research for reference materials, input to local governments related to parking solutions. Make a calculation of the parking lot capacity. The limitations of the research problem, which was carried out in the parking lot of the Faculty of Engineering, Cenderawasih University and the number of parking lot capacity, Calculating the capacity of the type of motorcycle and car vehicles, the survey was carried out on 3 (three) active working days, namely Monday. Wednesday, and Friday for 3 (three) weeks. This research method uses a quantitative approach with a survey type of research. With this research, it is hoped that the Faculty of Engineering, Cenderawasih University can provide adequate parking lots.

The growing number of vehicles in major cities has posed significant challenges in parking lot management. Motorists often have difficulty finding empty parking slots quickly, which not only wastes time but also aggravates traffic congestion and increases air pollution. This research develops a Python-based smart parking system by utilizing the OpenCV library to detect the status of parking slots in real-time. The system uses a camera as the main sensor and processes the image using techniques such as grayscale, Gaussian blur, and adaptive threshold to identify the parking slot status, whether empty or occupied, with good accuracy. The parking slot coordinate data is stored in CSV format to ensure efficient data management. Experimental results with video recordings show that the system is able to operate well in various parking conditions. The system proved to be cost-effective and easy to implement, making it an ideal solution for parking managers who want to improve management efficiency without being burdened with high costs. This research offers a practical solution to help motorists and parking managers optimize parking space usage, reduce search time, and minimize negative impacts such as congestion and carbon emissions.

The need for adequate parking space is one of the main challenges for the Muhammadiyah University Magelang Campus along with the increasing number of student and staff vehicles. The current parking facilities are not able to accommodate the volume of vehicles, especially on days with high campus activity. This condition demands an effective parking management solution to optimize the use of available land and meet future parking needs. This research aims to analyze the management of parking space requirements on the Muhammadiyah University Magelang Campus as an alternative in handling parking facilities. This study uses systematic research methods, starting from reviewing previous research, problem identification, surveys, data collection from written references, to data processing and drawing conclusions. The analysis results show that the need for vehicle parking spaces on campus is greatest on Wednesdays, with a total requirement of 1,293 SRP, while the currently available parking capacity is only 839 SRP. This indicates that the existing parking capacity is not sufficient for the needs of vehicles parked on campus. Projections for the next five years show the need for parking spaces of 1,600 SRP in 2025, 1,468 SRP in 2026, 1,462 SRP in 2027, 1,383 SRP in 2028, and 1,348 SRP in 2029. Based on these data, it can be concluded that this will happen parking shortage on campus in the next five years. As a solution, this research recommends increasing parking capacity through the construction of new parking lots by increasing the number of parking floors on campus. In particular, it is planned to build a multi-storey parking building for motorbikes and additional parking spaces for cars with a more effective and efficient 60° angle parking pattern.

Quality of Public Service in Issuing Birth Certificates at the Population and Civil Registration Office of Gorontalo City. Undergraduate Thesis. Bachelor's Degree Program in Public Administration, Universitas Negeri Gorontalo. The Principal Supervisor: Dr. H. Rosman Ilato, M.Pd. The Co-supervisor. Dr. Irawaty Igirisa, M.Si. This study aims to evaluate and analyze public service quality in issuing birth certificates at the Population and Civil Registration Office of Gorontalo City. The study was conducted by assessing the service through the dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Furthermore, it was conducted using a qualitative research method, utilizing observation, interview, and documentation data collection techniques. The findings reveal that the overall quality of public service, specifically within the Population and Civil Registration Office of Gorontalo City, assessed across five dimensions, are as follows: Tangibles are found to be lacking in facilities and infrastructure, such as seating, parking space, additional computers, and other informational media beneficial to the public. Reliability is noted as a concern, as staff are unable to provide accurate timelines for document processing. Responsiveness is adequate, with staff demonstrating a responsive attitude toward serving the public. Assurance remains suboptimal due to issues with service timeliness, and empathy is adequately demonstrated, with staff maintaining courteous interactions. Based on this analysis, it can be concluded that the quality of public service in the issuence of birth certificate at the Population and Civil Registration Office of Gorontalo City is not yet optimal. The researcher suggests that future improvements in facilities and infrastructure, along with enhanced staff performance, will lead to more efficient and reliable document issuance, reducing the need for repeated follow-ups by the public.

This study aims to analyze the characteristics and behavior of visitors to Lippo Cikarang Mall, focusing on demographics, shopping preferences, and satisfaction levels with the facilities and services provided. Efforts to increase the volume of visitors to find out: the number of visitor respondents, the number of respondents who filled out the questionnaire and the statistics of the crowd of visitors. Data was collected through a survey involving 70 respondents who were randomly selected in various areas of the mall. Descriptive statistical analysis is used to describe visitor profiles, while inferential analysis is applied to identify factors that affect customer satisfaction. The results of the study show that the majority of visitors are in the age group of 15-55 years old with an upper-middle-income income. Shopping preferences are more dominant on fashion and food products. The level of visitor satisfaction is high, especially regarding cleanliness, safety, and tenant variety, but there are complaints related to limited parking spaces. This finding provides valuable insights for the management of Lippo Cikarang Mall in formulating strategies to improve services and a better shopping experience for visitors

The coffee shop industry in Indonesia is experiencing rapid growth, driven by the cultural tradition of coffee consumption and the transformation of digital-based businesses. Kakaku Coffee, founded by Fitra Alhady in 2020 in East Jakarta, is a successful example of a coffee shop that combines high-quality coffee with an authentic Japanese cultural concept. Despite achieving initial success, Kakaku Coffee faces challenges such as long service times and limited parking space. This study aims to formulate a comprehensive development strategy for Kakaku Coffee using SWOT analysis. By identifying the internal and external factors affecting Kakaku Coffee's performance, this study provides practical and applicable recommendations. The method used is descriptive qualitative research with purposive and snowball sampling techniques. The analysis results show five strengths, five weaknesses, four opportunities, and three threats faced by Kakaku Coffee, along with applicable TOWS strategies. This research is expected to serve as a reference for other SMEs looking to adopt similar strategies in a competitive industry.    

: Balikado is one of the shopping centers in Medan City, located on Jalan Menteng, Medan Denai District. Parking is something that is quite a concern, especially if you visit places that are busy with visitors, such as Balikado. Shopping centers usually have a busy schedule of visitors at certain times of the day, so problems occur such as not having the parking properly organized. To overcome this problem, it is necessary to identify the need for parking space. From the results of research for 7 days, (18-24 July 2023) from 09.00-18.00 WIB and data processing carried out, it can be concluded that: the largest number of vehicles entered were 71 motorbikes on Tuesday 13.00-14.00 and 31 cars on Sundays at 14.00-15.00, the largest accumulation is 77 motorbikes on Wednesdays and 25 cars on Wednesdays, the maximum parking duration is 1.68 hours for motorbikes on Sundays and the maximum parking duration is 1.82 hours for vehicles cars on Wednesdays, the largest parking volume for motorbikes is 505 vehicles on Wednesdays and cars are 174 vehicles on Sundays, the maximum parking turnover rate for motorbikes ranges from 2.29-3.68 times in 1 day and for cars range between 2.38-4.48 times in 1 day. Based on the Z value obtained of 68 SRP for motorbikes, the motorbike parking space can meet parking needs, because the available parking space is 137 SRP, Based on the Z value obtained for car is 24 SRP, then the car parking space can meet parking needs, because parking spaces are available at 39 SRP. From the research results it is clear that the parking area can meet parking needs.

Jl. Boulevard and Jl. Pengayoman is a commercial area in Makassar City. Jl. Boulevard and Jl. Protection is quite strategic because it can be reached by all levels of society from various means of transportation. Various community activities such as walking, jogging, shopping, office activities, etc. have resulted in the increase in parking for visitors' vehicles in the area, covering the shoulders of the road and pedestrians. From the results of our previous research, it is clear that the cause of illegal parking that occurs in the commercial areas of Jalan Boulevard and Jalan Pengayoman is the limited parking space in each commercial building and the standard for calculating parking spaces in the commercial areas of Jalan Boulevard and Jalan Pengayoman. This is what causes the loss of user comfort and the change in pedestrian function to illegal parking in the Jl. Boulevard and Jl. Pengayoman is therefore an action that is contrary to Islamic Sharia which is haram because it is illegal, does not comply with local legal regulations and also harms other people. So, to restore the comfort and function of pedestrians in the commercial area of Jl. Boulevard and Jl. Pengayoman, we will carry out further research with the title "Planning Public Parking Areas in Commercial Areas on Jalan Boulevard and Jalan Pengayoman in Makassar City", where this research is to solve the problem of lack of parking spaces so that there is no more illegal parking in commercial areas on Jalan Boulevard and Jalan Protection of Makassar City. Data analysis uses qualitative and quantitative analysis which is used to explain the results of survey interviews with users and observations carried out on Jl. Boulevard and Jl. Pengayomanof Makassar City with the results of a literature review regarding parking spaces. This research is expected to provide a real picture to researchers as academics and the government as policy makers regarding public facilities built for the common good, as study material to determine policies that might be implemented to improve or add to these public facilities, and as a source a reference for writers who might carry out studies on urban planning.

The rapid development of vehicles has an impact on increasing the need for parking space, thus demanding the need for availability and land management that provides convenience and comfort for motorists. Plaza Medan Fair mall is still not optimal in planning and managing parking lots, this can be seen from the number of vehicles that do not get parking spaces while parking is still available, besides that the placement of parking cars has not been arranged so that visitors still have difficulty in finding a parking space. This can have an impact on not optimal parking lot income. Parking lot management can be done by classifying parking by categorizing vehicles according to their group considering that each vehicle has a different size and can be grouped according to type. Optimization of parking management can be done using the branch and bound method integer program. The branch and bound method is a method to find the optimal solution to the integer problem with the concept of branching and bounding. The results of the study found that there were 200 parking spaces for small cars, 651 parking spaces, 651 parking spaces, 226 large cars and 70 parking spaces. The maximum parking income obtained by Plaza Medan Fair mall is Rp10,023,000.-.

As the center of academic activities of Muhadi Setiabudi University with 101 lecturers, 1266 students and 94 employees must be supported by adequate parking infrastructure. Parking is an important infrastructure in an activity. One of the problems in parking is the lack of adequate parking space. For this reason, it is necessary to evaluate the characteristics of parking in the campus area. The evaluation results found parking characteristics at the location in the form of: motorcycle parking volume of 347 vehicles and cars of 28 vehicles. The maximum parking duration for motorbikes is 195,089 minutes and cars is 185,591 minutes. The maximum accumulated value of motorcycle parking is 267 vehicles and cars are 18 vehicles. The maximum static capacity on the motorcycle is 922 vehicles while for cars it is 41 vehicles. The maximum parking index on motorcycles is 89% as well as on cars is 130%. The maximum turnover on motorcycles is 1.16 times and for cars 2.16 times. The maximum parking space requirement on motorcycles is 294 vehicles, on cars is 20 vehicles. From the calculation results, it can be concluded that the capacity of the existing parking lot for motorbikes is adequate, but for cars it is not adequate.

From the results of previous studies in the commercial area of Jl. Boulevard and Jl. Pengayoman is almost never empty of illegal parking for four-wheeled vehicles, generally, four-wheeled parking is lined up in the middle of the road, usually during the day, illegal parking is almost crowded starting from the gate of Jl Boulevard, near Jl. AP. Pettarani, to the front of Panakkukang Mall Panakkukang. Meanwhile, the shelter also starts from the gate of protection to the old adhiyaksa quarters. Where along the protection road there are many retail shops and offices so that it makes parking lots up to the pedestrians and the shoulders of the road. This is what causes the loss of user comfort and the changing function of pedestrians in the Jl. Boulevard and Jl. Protection so that it is an act that is contrary to Islamic law which is unlawful because it is illegal, does not comply with regional law and also harms other people. So to restore the comfort and function of existing pedestrians in the commercial area of Jl. Boulevard and Jl. Pengayoman, so we raised a research theme entitled “Analysis of the Effectiveness of Parking Spaces in Commercial Areas Jl. Boulevard and Jl. Pengayoman Kota Makassar” We examine this to find out the causes of illegal parking for visitors to the commercial area on Jl. Boulevard and Jl Pengayoman Makassar City. The research variable is the effectiveness of parking spaces in the Jl. Boulevard and Jl. Protection. Data analysis used qualitative or descriptive analysis which was used to explain the results of interviews with informants and observations conducted on Jl. Boulevard and Jl. Pengayoman City of Makassar with the results of a literature review on the effectiveness of parking spaces. from the results of the research we conducted, overall the effectiveness of existing parking provision and services is still not effective. This is caused by The existing parking facilities do not meet the parking space standard (SRP), where the average parking area for commercial buildings (shops) on Jalan Boulevard and Jalan Pengayoman is 40m2, while the parking space standard is according to the Decree of the Director General of Hubda No: 272 /HK.105/DRJD/96 is 90 (1), and the results of interviews with respondents who use parking spaces in the Commercial Area Jalan Boulevard and Jalan Pengayoman on average answer the ineffectiveness of parking spaces in the Commercial Area Jalan Boulevard and Jalan Pengayoman based on the questions asked in assessing the level of effectiveness of parking spaces. Keywords: Effectiveness, Parking Space, Convenience  

In the residential area of ​​RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City, many people have vehicles, especially 4-wheeled vehicles, which cannot be accommodated in their yard due to limited land or plots owned. On the other hand, there are public facilities at RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City which are neglected and not utilized which are later expected to become communal parking areas for community members. The goals of community service related to the design and RAB of communal parking spaces in RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City, include: creating a functional and good shared parking area so that residents' vehicles are no longer parked in the neighborhood road area, so that it will participate in organizing and beautifying and improving the quality of the environment. The method used in community service related to the design and RAB of communal parking spaces in RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City is through field surveys or locations where the data is then collected, designed or designed, then a budget plan is made or WED. The expected results of community service related to the design and RAB of communal parking spaces consist of 3 things namely: first the participative level of the community towards their environment, secondly the design drawings of representative communal parking spaces, thirdly the budget plan or RAB to carry out the construction of communal parking spaces in RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City. The output of community service related to the design and RAB of communal parking spaces in RT 09 RW IX, Sendang Mulyo Village, Tembalang District, Semarang City is in the form of a report containing pictures and RAB which will be submitted to the community in the neighborhood and to LPM UNTAG Semarang as evidence administrative responsibility.

The research aimed to determine the effect of price, location, and service quality on the decision of use services of PT. Pos Indonesia, Soreang. The population in this study was consumers who had used the services of PT Pos Indonesia, Soreang. The sampling collection technique used accident sampling with a total of 100 respondents. The data analysis technique used in this research is multiple linear regression. The result of multiple linear regression analysis shows that the variables of price, location and service quality simultaneously have a positive relation to consumer decision. Based on the results of the f test, it shows that the variables of price, location, and service quality simultaneously have a positive and significant impact on consumers decisions. The result of the coefficient of determination is 0.55 or 55%, meaning that independent variables such as price, location, and service quality can explain variations in consumer decisions to choose the delivery service of PT Pos Indonesia (Soreang). While the remaining 45% of other variables not examined in this study. Company management should pay attention to parking spaces and price competitiveness to increase consumer interest in using the delivery service of PT Pos Indonesia, Soreang.

The research aimed to determine the effect of price, location, and service quality on the decision of use services of PT. Pos Indonesia, Soreang, Kabupaten Bandung. The population in this study was consumers who had used the services of PT Pos Indonesia, Soreang. The sampling collection technique used accident sampling with a total of 100 respondents. The data analysis technique used in this research is multiple linear regression. The result of multiple linear regression analysis shows that the variables of price, location and service quality simultaneously have a positive relation to consumer decision. Based on the results of the f test, it shows that the variables of price, location, and service quality simultaneously have a positive and significant impact on consumers decisions. The result of the coefficient of determination is 0.55 or 55%, meaning that independent variables such as price, location, and service quality can explain variations in consumer decisions to choose the delivery service of PT Pos Indonesia (Soreang). While the remaining 45% of other variables not examined in this study. Company management should pay attention to parking spaces and price competitiveness to increase consumer interest in using the delivery service of PT Pos Indonesia (Soreang).