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The implementation of the One-Stop Integrated Service (PTSP) Website at the Ministry of Religious Affairs of Jambi City is part of the digital transformation of public services. This study aims to measure user satisfaction with the PTSP Website using the End User Computing Satisfaction (EUCS) method and the DeLone & McLean model. This research employed a quantitative approach using a survey method involving 100 respondents who are users of the PTSP Website. The EUCS variables consist of content, accuracy, format, ease of use, and timeliness, while the DeLone & McLean model includes system quality, information quality, and service quality. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The results indicate that system quality, information quality, and service quality have a positive effect on user satisfaction with the PTSP Website. This study is expected to serve as an evaluation reference for improving the quality of digital public services.

This research aims to determine the effect of organizational support, work environment, and communication on employee performance at the Investment and One-Stop Integrated Services Office (DPM-PTSP) of Muaro Jambi Regency, both partially and simultaneously. The method used is quantitative analysis with a population and sample consisting of all 44 employees, determined through a saturated sampling technique. Data were collected using a Likert scale-based questionnaire, and the analysis was carried out using multiple linear regression with the help of SPSS software. The results of the study showed that (1) organizational support has a positive and significant effect on employee performance, (2) work environment has a positive and significant effect on employee performance, (3) communication has a positive and significant effect on employee performance, and (4) organizational support, work environment, and communication simultaneously have a positive and significant effect on employee performance. The recommendations/suggestions from this research are expected to improve employee performance by enhancing organizational support through fair task distribution, reward programs, and development opportunities; creating a comfortable and well- equipped work environment that encourages productivity; and strengthening effective communication between superiors and subordinates as well as among employees through regular meetings and discussion forums.

Website Pelayanan Terpadu Satu Pintu (PTSP) merupakan wujud digitalisasi layanan publik yang membutuhkan tata kelola Teknologi Informasi (TI) yang efektif. Penelitian ini bertujuan untuk mengevaluasi tingkat kematangan tata kelola TI menggunakan framework COBIT 5 serta menilai keamanan dan performa sistem. Metode yang digunakan adalah deskriptif kuantitatif dengan audit pada 13 proses dari lima domain COBIT 5. Pengujian keamanan dilakukan menggunakan Nessus Scanner, sedangkan Apache JMeter digunakan untuk mengukur performa sistem. Hasil evaluasi menunjukkan rata-rata tingkat kematangan sebesar 3,6 dengan selisih (gap) 1,4 dari target level 5 (Optimized). Domain MEA02 memiliki gap tertinggi sebesar 2,1, menunjukkan kurangnya pengawasan internal. Pemindaian keamanan tidak menemukan celah dengan risiko tinggi, namun semua temuan berada pada kategori Informational. Dari sisi performa, halaman Home memiliki waktu respons tertinggi sebesar 22.683 ms dan throughput hanya 2,1 permintaan/detik, jauh di bawah standar pembanding. Hasil ini menunjukkan bahwa meskipun sistem telah berjalan cukup baik, masih diperlukan perbaikan dalam aspek pengawasan, keamanan, dan performa agar layanan PTSP dapat berjalan lebih optimal dan stabil.

This study aims to analyze the effect of job satisfaction and affective organizational commitment on job performance at PTSP in the Ministry of Religious Affairs of Semarang Regency. Job satisfaction reflects employees' positive feelings towards their work, while affective organizational commitment reflects employees' emotional attachment to the organization. Both of these factors are believed to play an important role in improving job performance, especially in the public service sector. This study uses a quantitative method with multiple linear regression analysis techniques. Data were collected through questionnaires distributed to 60 PTSP employees as respondents. The results of the analysis show that job satisfaction has a positive and significant effect on job performance, which means that the higher the job satisfaction, the better the job performance. In addition, affective organizational commitment also has a positive and significant effect on job performance, indicating that employees with high emotional commitment to the organization tend to be more productive and dedicated. These findings confirm that increasing job satisfaction and affective organizational commitment can be an effective strategy in improving job performance in the public service sector. Therefore, organizations are advised to create a work environment that supports and strengthens employees' emotional ties to the organization.

This study aims to determine the application of good governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP), the research informants consist of staff and employees along with the public who want to take care of licensing letters at the Wajo Regency DPM-PTSP Office. This study uses a qualitative method with a descriptive approach.The results of this study show that the application of Good Governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP) has been running well, including accountability that has been effective and efficient in terms of achieving strategic objectives that contain vision, mission, goals and objectives, and activities that are equipped with performance indicators and targets to be achieved,  Transparency with the accountability of staff and employees in carrying out their respective duties which are quite professional, Participation shows that the community feels very satisfied with public services, and the Rule of Law is also very good because it is carried out fairly without discriminating against the social status of the community. The conclusion is that the application of the Good Governance Principle at the Wajo Regency DPM-PTSP office has been realized and implemented well.

Religious courts are first-level courts that are tasked and authorized to examine, decide, and resolve cases at the first level between people who are Muslim, both in the fields of marriage, inheritance, wills, gifts and applications for adoption, applications for marriage dispensation for underage marriages. The research used by the researcher is a qualitative approach. Emotional regulation is the process by which individuals manage, experience, and express emotions. Emotional regulation of men and women has differences, namely that women's emotions express emotions more to maintain their interpersonal relationships so that women appear weaker, but men express them more with anger and pride so that they show more dominance.  

This study aims to determine the application of good governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP), the research informants consist of staff and employees along with the public who want to take care of licensing letters at the Wajo Regency DPM-PTSP Office. This study uses a qualitative method with a descriptive approach.The results of this study show that the application of Good Governance principles at the Wajo Regency Investment and One-Stop Integrated Services Office (DPM-PTSP) has been running well, including accountability that has been effective and efficient in terms of achieving strategic objectives that contain vision, mission, goals and objectives, and activities that are equipped with performance indicators and targets to be achieved,  Transparency with the accountability of staff and employees in carrying out their respective duties which are quite professional, Participation shows that the community feels very satisfied with public services, and the Rule of Law is also very good because it is carried out fairly without discriminating against the social status of the community. The conclusion is that the application of the Good Governance Principle at the Wajo Regency DPM-PTSP office has been realized and implemented well.    

UMKM (Usaha Mikro, Kecil dan Menengah) merupakan elemen penguat struktur Perekonomian Indonesia. Namun, ada kendala dalam pengembangannya Untuk meningkatkan daya saing produk UMKM yaitu belum adanya sertifikasi Halal. Kebutuhan Sertifikat Halal merupakan kebutuhan penting bagi UKM, karena Sertifikat Halal atau logo merupakan jaminan Halal bagi pelanggan untuk mengkonsumsinya. Oleh karena itu, kegiatan pengabdian masyarakat ini bertujuan untuk mendampingi UMKM dalam proses pengajuan sertifikasi halal. UMKM yang menjadi sasaran kegiatan adalah usaha kuliner Roti The Vos Bakery. Pelaksanaan kegiatan dilakukan melalui observasi, diskusi dan pendampingan. Kegiatan pendampingan dilakukan untuk penyusunan dokumen, pendaftaran sertifikasi halal melalui sistem informasi dan audit halal. Proses sertifikasi halal dilakukan melalui metode pendampingan untuk pendaftaran pada sistem ptsp.halal.go.id dengan mengunggah berbagai macam dokumen yang menjadi persyaratan

To improve service quality, the Supreme Court of the Republic of Indonesia issued a Decree of the Director General of the Religious Courts Number 1403.b/DJA/SK/OT.01.3/8/2018 Concerning Guidelines for One-Stop Services in the Religious Courts Environment. With this policy, the Depok Religious Court implemented the One-Stop Integrated Service. In implementing the One Stop Integrated Service at the Depok Religious Court, several obstacles were found in its implementation. The aim of this study is to identify and analyze the implementation of the One Stop Service policy at the Depok Religious Court. The theory of this research uses the theory of policy implementation in the George Edward III model. By using a descriptive method with a qualitative approach. Retrieval of data using interviews, observation and documentation. Meanwhile, to test the validity of the data using triangulation techniques. The results of the research from 4 indicators that regarding communication it is necessary to carry out more socialization because many people do not know about the mechanism in the procedure for handling service cases that exist at PTSP. Resources, in terms of quantity the number of officers at PTSP is still small while the number of cases at the Depok Religious Court is quite a lot. In terms of quality, there is a need for training because there are still officers who are less responsive, and the existing facilities and infrastructure at PTSP have not been integrated all in one door due to limited land. Disposition, the executors have a commitment to carry out this policy by delivering tasks that are good enough in accordance with the contents of the instructions in the policy. Bureaucratic Structure, the officers have carried out the policy in accordance with the applicable SOP. Suggestions from this study are that socialization must be increased and there is a need for land expansion to support infrastructure facilities and additional staff on duty at PTSP so as to maximize service time.

Problem/Background (GAP): Building Construction Permit is a permit granted by the City/Regency Government to building owners to modify, build new, reduce and maintain buildings in accordance with administrative requirements and technical requirements. In its implementation, the aim of the IMB is to create an orderly layout and layout that is in accordance with the land use designation so that it will create harmony and balance between the environment and the building. To optimize public services to the community in the licensing sector which utilizes advances in information technology, the Boyolali Regency Investment and One-Stop Integrated Services Service has used a regionally managed online service system known as PTSP Online. This online service system was only implemented in 2020, where previously the Construction Building Permit (IMB) processing service was still carried out manually or offline. With this site, it is hoped that the quality of IMB licensing services can be improved more quickly and effectively. Objective: The purpose of this research is to determine and analyze the implementation of online-based Building Permit service policies and to determine the obstacles that occur in online-based Building Permit services. Method: The research design used in this research is qualitative research using descriptive methods and a deductive approach. Data collection techniques use interviews and documentation. Then the data collected was analyzed using data reduction techniques, data presentation and drawing conclusions. Results/Findings: The results of this research indicate that the implementation of the online building permit service policy in Boyolali Regency, Central Java Province has not been optimal because there are still obstacles in implementing the policy such as lack of socialization and information about online IMB regulations, the technology used is not optimal, lack of a technical team In the field, there are still brokers in online IMB processing. Conclusion: Based on the research conducted, the author suggests to DPMPTSP Boyolali Regency to carry out scheduled socialization so that the community is able to understand existing policies, increase supervision so that brokering practices are minimized, carry out repairs and maintenance of network systems, and recruit a team of technical employees.

This study aims to determine the implementation of the online single submission system risk based approach at Dimas investment integrated one door service of Tanjungpinang city, based on the type of data, this research includes quantitative research, data collection techniques used in the form of literature studies. Based on this research, it can be concluded that the implementation of the online single submission risk-based approach system has gone well. This can be seen from several aspects. First, in terms of organization, PTSP has prepared an implementation team whose task is to assist businesses in the process of inputting and verifying information when errors occur. Second, in terms of interpretation, the PTSP has succeeded in directing business actors to follow the stages in OSS-RBA.. Thus, the results of this study indicate that the implementation of the risk-based approach online single submission system has been successful in facilitating business actors in obtaining business licenses through OSS-RBA.

Technological developments to date have had a rapid impact on all aspects of life, including economic aspects and aspects of government administration; many things have arisen and have had positive impacts, such as ease of access to information and simplification of services by the government. So that technology-based services can be prepared and implemented based on a policy that cannot be separated from the legal theory that binds it. In order to support ease of investment services, the Government has initiated an Online Single Submission (OSS) system since October 2017 as an implementation of Presidential Regulation Number 91 of 2017 concerning the Acceleration of Business Implementation and has conducted concept trials in three locations, namely: Purwakarta, Batam, and Palu. The design of this Information Technology-based system is basically by interconnecting and integrating the existing licensing service system at BKPM/Central PTSP (SPIPISE), a regional PTSP that uses the Ministry of Communication and Information's SiCantik system. In practice, the licensing implemented uses a one-door system, which makes it quicker for investors to process port permits. In this case, BP Batam provides services in the form of Indonesia Batam Online Single Submission or IBOSS. Licensing that previously used manual or conventional methods has switched to an electronic system connected directly to the national system. Port permits are now also handled directly by the BP Batam One-Stop Integrated Services (PTSP) Directorate, which impacts the speedy completion of port permit processing. However, in implementing technology-based services, it is essential to pay attention to regulatory or legal aspects so that implementation remains safe and does not cause material or non-material losses. To safeguard data, the application guarantees that the data recorded by Business Actors is only for Business Licensing services. However, even though there are guarantees or clauses, comprehensive research must still be carried out regarding technology-based services in order to support increased investment, considering that data security is an essential thing in running services.

Transparency is an important concept in line with the desire to enforce good governance practices. The government is required to be open and ensure that the public can access various information on public policy processes, budget allocation dor policy implementation, and monitor and evaluate policy implementation. The cocept of transparency point to a state in wich all aspects of the service process are open. This study aims to evaluate the impact and affectiveness of the implementation of One-Door Integrated services (PTSP) in improving public services, especially in  term of investment licensing. The research method used is a quantitative approach, with analysis if case studies at the One-Door Integrated Investment and Service Office. Data were collected through interviews, observations, and analysis of related documents. The results of this study suggest in improving investment services, with of information, convenient facilities supporting investment. This study provide recommendations to identify the positive impact of the DPMPTSP’s effort in promoting investment growth through transparency in public services in creating a more conducive ivestment environment.

Ministerial Regulations are regulations set by the minister depending on how the regulations will be used to carry out certain government affairs. DPMPTSP has the task of assisting regional heads in carrying out government affairs in the field of investment and one-stop integrated services, in accordance with Chapter III Article 4 of the Minister of Home Affairs Regulation (Permendagri) Number 25 of 2021. This research aims to examine the implementation of employee performance in the Provincial DPMPTSP North Sumatra is in accordance with Minister of Home Affairs Regulation Number 25 of 2021 which focuses on Chapter III Article 4. Data collection is carried out using the observation method. The findings of this study emphasize the importance of performance quality.

The purpose of this study was to determine the effect of non-physical work environment, reward and punishment on the work productivity of employees of the Jombang Investment and PTSP Office. This study uses a quantitative approach, with a sample size of 35 respondents. The sampling method uses saturated sampling. Data collection was done through distributing questionnaires. Data analysis techniques in this study used validity test, reliability test, normality test, linearity test, heteroscedasticity test, multicollinearity test, multiple linear regression analysis, t test, F test, and coefficient of determination (R^2). The results showed that the non-physical work environment, reward and punishment partially had a significant effect on work productivity and the non-physical work environment, reward and punishment simultaneously had a significant effect on work productivity.

Kualitas pelayanan publik menekankan tiga hal yaitu berlandaskan pada nilai-nilai bersama, preferensi individu sebagai modal sosial, dan menjadi jembatan antara keinginan individu dan sosial sebagai tujuan sosial kolektif. Oleh karena itu peran besar dari penyedia layanan untuk menyediakan sistem, prosedur, mekanisme, sumberdaya manusia dan sarana prasarana untuk menjamin kualitas layanan yang terbuka, mudah, murah dan berkualitas. Tujuan penelitian ini adalah mengetahui implementasi KMA Nomor 90 Tahun 2018 pada Kementerian Agama di Kanwil Kemenag Provinsi Jawa Tengah, menganalisis kualitas pelayanan publik pada Pelayanan Terpadu Satu Pintu (PTSP) dan mendiskripsikan faktor - faktor yang mendukung dan menghambat implementasi. Hasil penelitian menunjukkan capaian implementasi KMA Nomor 90 Tahun 2018 terdapat 21 indikator yang sudah tercapai sesuai standar pelayanan dan ada 7 indikator yang belum tercapai. Indeks kepuasan masyarakat terhadap pelayanan pada PTSP Kanwil Kemenag Provinsi Jawa Tengah mendapatkan kategori sangat baik. Beberapa hal yang perlu ditingkatkan dari beberapa unsur   pelayanan   antara   lain   unsur   maklumat   pelayanan,   penanganan   pengaduan masyarakat, kemudahan mencapai/jangkauan dari tempat tinggal dan waktu penyelesaian. Faktor-faktor yang mendukung dalam implementasi KMA adalah standar pelayanan penyelenggaraan, sebagian besar sudah memenuhi standar pelayanan pada KMA sedangkan yang menghambat adalah belum dibuatnya petunjuk pelaksanaan pelayanan, standar operasional prosedur, struktur organisasi, visi misi dan motto layanan serta penyediaan sarana bagi masyarakat berkebutuhan khusus.