Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean

Khairul Fuadi ; Setiawan Assegaf ; Fachruddin Fachruddin
Prosiding Seminar Nasional Ilmu Teknik 📅 2025 Vol 2, No 2 🔗 DOI: 10.61132/prosemnasproit.v2i2.167
Abstract
The implementation of the One-Stop Integrated Service (PTSP) Website at the Ministry of Religious Affairs of Jambi City is part of the digital transformation of public services. This study aims to measure user satisfaction with the PTSP Website using the End User Computing Satisfaction (EUCS) method and the DeLone & McLean model. This research employed a quantitative approach using a survey method involving 100 respondents who are users of the PTSP Website. The EUCS variables consist of content, accuracy, format, ease of use, and timeliness, while the DeLone & McLean model includes system quality, information quality, and service quality. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The results indicate that system quality, information quality, and service quality have a positive effect on user satisfaction with the PTSP Website. This study is expected to serve as an evaluation reference for improving the quality of digital public services.
Keywords
Kepuasan Pengguna; Website PTSP; End User Computing Satisfaction; DeLone ; McLean
How to Cite

Khairul Fuadi, et al. (2025). Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean. Prosiding Seminar Nasional Ilmu Teknik, 2(2). https://doi.org/10.61132/prosemnasproit.v2i2.167

Khairul Fuadi; Setiawan Assegaf; Fachruddin Fachruddin, "Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean," Prosiding Seminar Nasional Ilmu Teknik, vol. 2, no. 2, 2025.

Khairul Fuadi; Setiawan Assegaf; Fachruddin Fachruddin. "Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean." Prosiding Seminar Nasional Ilmu Teknik, vol. 2, no. 2, 2025.

Khairul Fuadi; Setiawan Assegaf; Fachruddin Fachruddin. "Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean." Prosiding Seminar Nasional Ilmu Teknik 2, no. 2 (2025).

Khairul Fuadi, et al. (2025) 'Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean', Prosiding Seminar Nasional Ilmu Teknik, 2(2). doi: 10.61132/prosemnasproit.v2i2.167.

Khairul Fuadi; Setiawan Assegaf; Fachruddin Fachruddin. Pengukuran Kepuasan Pengguna Website PTSP Kemenag Provinsi Jambi menggunakan Metode EUCS dan DeLone & McLean. Prosiding Seminar Nasional Ilmu Teknik. 2025;2(2).

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