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Moranda Girsang; Luciana Haryanto

jurnal Riset Rumpun Agama dan Filsafat 2025 Pusat Riset dan Inovasi Nasional

This study aims to uncover the theological meaning of Jesus' compassion as expressed in Matthew 9:36 through a biblical exegetical approach. This verse demonstrates Jesus' emotional and spiritual response to the plight of the crowd, described as "weary and helpless, like sheep without a shepherd." Using the historical-grammatical exegesis method, this study examines the literary, historical, and linguistic context of the text, particularly the Greek word ἐσπλαγχνίσθη splanchnizomai, which describes compassion born from the depths of the heart. The analysis reveals that Jesus' compassion reflects the core of His messianic mission: God's active involvement in human suffering. This compassion is not merely passive sympathy, but an act that restores, teaches, and shepherds the lost, spiritually and socially. Thus, Matthew 9:36 reveals that Jesus' compassion is the foundation of the Gospel ministry, which emphasizes love, restoration, and God's presence amidst human suffering. Its theological implications emphasize that believers are called to embody Christ's compassion in their lives through loving, empathetic, and caring service to others.

Anna Loist; Triono Eddy; Juli Moertino

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2025 Lembaga Pengembangan Kinerja Dosen

This study aims to analyze the legal status of the Deed of Decision of the Foundation's Board of Trustees Meeting which was made not in accordance with the meeting agenda, identify legal problems arising from procedural defects, and examine the legal responsibility of notaries and foundation trustees as reflected in the Decision of the Bandung District Court Number 389/Pdt.G/2019/PN Bdg. The method used is normative juridical with a case approach and statute approach. Primary data was obtained from the court decision, while secondary data came from Law Number 28 of 2004 concerning Foundations, its implementing regulations, and related legal literature. The results of the study indicate that the deed of decision of the board of trustees meeting which was not in accordance with the meeting agenda in this case was declared invalid and not binding because it contained procedural defects and was contrary to the principle of justice. As a result, various legal problems arose, such as unlawful acts, flawed meeting decisions, notarial deeds that lost their force, and potential sanctions for notaries. Legal responsibility in this case rests with both the notary and the foundation's trustees, who can be held civilly liable for damages and immaterial losses.

Nazri Fahmi; Abdi Sugiarto; Cut Nuraini

International Journal of Mechanical, Electrical and Civil Engineering 2025 Asosiasi Riset Ilmu Teknik Indonesia

This research is an evaluative study of the old urban area of Kesawan in Medan City, which has been part of the city’s revitalization efforts initiated by the Medan City Government. Kesawan possesses strong historical and colonial architectural character but has undergone functional and visual degradation due to uncontrolled modern urban development. One of the key issues identified is the presence of inactive urban spaces, disconnected from the public realm and lacking social meaning—phenomena recognized in urban theory as lost space. This concept serves as the foundation for evaluating the effectiveness of the revitalization program implemented since 2021. The study employs a qualitative approach using a single-case study method, focusing on Kesawan as a complex urban space. Data were collected through field observations, in-depth interviews with five categories of informants (building owners, visitors, security personnel, street vendors, and architects), and visual documentation. The analysis adopts the theoretical framework of Finding Lost Space by Roger Trancik (1986), which comprises three main approaches: Figure-Ground Theory, Linkage Theory, and Place Theory. These were further elaborated into six evaluative indicators: connectivity, continuity and circulation, enclosure, accessibility, visual orientation, and the meaning and perception of space by the public. The findings indicate that revitalization has brought significant visual improvements and physical enhancements, particularly along the main corridor of Jalan Ahmad Yani I–VII. However, many secondary streets and non-priority areas still exhibit characteristics of lost space, such as disconnected pedestrian paths, underutilized voids, weak spatial integration, and limited social engagement. These conditions suggest that the revitalization outcomes remain uneven and predominantly cosmetic in certain areas. The study recommends integrating spatial and social approaches in future urban revitalization policies to ensure that public space functions can be restored holistically, sustainably, and contextually in line with local identity.

Muh. Zuhdy Al Ghiffari; Elisabeth Endang Prakosawati

Jurnal Manajemen Bisnis Digital Terkini 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Baggage handling is a crucial aspect of airline operations, including the lost and found unit, which handles lost, damaged, exchanged, and found baggage issues. At Juanda International Airport in Surabaya, these issues remain common. This study aims to analyze the performance of Citilink's lost and found officers in handling various baggage issues and evaluate the unit's productivity, efficiency, and effectiveness. The method used was descriptive qualitative research with a case study approach, collecting data through observation, semi-structured interviews with officers, and documenting operational procedures and baggage handling reports. The results indicate that lost and found officers play a crucial role in post-flight service, from receiving reports to providing compensation. Although procedures are carried out according to SOPs, obstacles such as a lack of manpower and a manual reporting system slow down the process. Officer performance is quite good, but efficiency improvements and the use of technology are needed, such as further training and a modern baggage tracking system.  

Regita Cahyani Adiningsih; Aprida Simamora; Anna Chirsty Br Ginting Manik; Lovi Dwita; Hairani Siregar

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2025 Lembaga Pengembangan Kinerja Dosen

Children are the next generation and the hope for the nation's future. However, not all children have the opportunity to grow up in a complete and supportive family environment. The Menara Kasih Indonesia Orphanage Foundation serves as a social solution for children who have lost their parents or are in a state of neglect. This research aims to examine how the background, social services, and caregiving patterns are implemented in this orphanage. The methods used were literature study, descriptive qualitative with observation, and direct interviews with the orphanage administrators and one of the children from the orphanage. The research results show that this orphanage applies a warm and supportive familial parenting style, where the staff actively play the role not only as parental substitutes but also as companions in the children's learning process. The caretakers help the children with their schoolwork and provide emotional support. However, in terms of funding and facilities, the Menara Kasih Indonesia Orphanage Foundation still has limitations.

Agustinus Nindatu; Louisa M. Metekohy

GARUDA : Jurnal Pendidikan Kewarganegaraan dan Filsafat 2025 International Forum of Researchers and Lecturers

 The main objective of this study is to analyze the perspective of generation z on the implementation of maano culture in the unity of the Piru customary law community. Generation Z is a generation that interacts with technological advances. As a digital generation, technological advances should lead them to be more familiar with local cultures such as maano culture, as a local culture, generation Z must really have knowledge and constructive views on maano culture by grounding this culture to be known to the public as a local culture of the Piru customary law community in particular and the Maluku customary community in general. This qualitative research was conducted using the side snowball technique on generation Z of the Piru customary law community through interview and documentation techniques. then analyzed descriptively qualitatively. The target achievement of this study resulted in. The existence of Maano culture that for generation z of the Piru customary law community states that for some generations they know maano culture through the process of cultural inheritance and for some new generations they know through formal education. Therefore, maano culture is rarely found in Piru society. The existence that has been increasingly lost is caused by several things, namely the absence of a cultural inheritance process, the emergence of an individualistic attitude. In fact, maano culture can foster a sense of togetherness, mutual help and cooperation The efforts to preserve Maano culture that Maano culture should be introduced from generation to generation so that this culture continues to be known and developed by the next generation. Generation Z provides some hope that Maano culture should be introduced more deeply to other Generation Z, and as a digital generation, Maano culture is introduced through social media so as to spur a sense of love for local culture.  

Ashari Rahman

Jurnal Transformasi Bisnis Digital 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

PT Gapura Angkasa is one of the aviation companies whose business includes ground handling services. At Zainuddin Abdul Madjid Lombok International Airport, PT Gapura Angkasa handles ground handling for Garuda, Citilink, and Sriwijaya Air. Aircraft essentially transport passengers, baggage, cargo, and mail. Airlines are responsible for checked baggage entrusted by passengers. Regarding baggage, many passengers often experience issues such as lost, damaged, delayed, or mixed-up baggage. The unit responsible for handling problematic baggage is the Lost and Found unit. This research aims to evaluate the performance of the Lost and Found Unit in managing baggage issues. The study uses a qualitative method. The subjects of this research are the Lost and Found Unit at PT Gapura Angkasa Pura, Zainuddin Abdul Madjid Lombok International Airport Branch. Data for the research is obtained from primary sources, including observations and interviews, and secondary sources, such as photos/images and company records as well as Standard Operating Procedures (SOPs). Data credibility is tested through triangulation. Data analysis is performed through data reduction, data examination, and conclusion drawing. The research results show that the responsibility of the carrier towards problematic baggage at the Lost and Found Unit of PT Gapura Angkasa is carried out comprehensively, including steps for receiving reports, identifying, documenting, storing, and coordinating with airlines according to the applicable Standard Operating Procedures. However, there are still challenges, such as delays in tracking and returning baggage that need improvement. The carrier's responsibility for problematic baggage is in line with the regulations stipulated in PM No. 77 of 2011 concerning the procedures for managing and the responsibility for problematic baggage, including handling damaged, delayed, and lost baggage.

Rida Sukma Andaruni; Anita Nur Masyi’ah

Master Manajemen 2025 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

At Yogyakarta International Airport there is one unit, namely the Lost And Found unit where in this unit there are problems handled by Lost And Found officers, namely complaints about lost baggage at the previous station during Malaysia Airline flights when they arrive at the destination airport to pick up their baggage. This study aims to determine how Lost And Found officers deal with lost baggage, find out the obstacles faced by Lost And Found officers in dealing with lost baggage, and to find out the efforts made by officers to handle complaints from passengers. This study uses a qualitative method, where this study is descriptive and uses analysis by paying attention to inductive analysis. This study was conducted for four months from January to April 2025 at the Lost And Found Unit of PT Jasa Angkasa Semesta Maskapai Malaysia Airline at Yogyakarta International Airport. The data used in this study were in the form of interviews, observations, and documentation which were then supported by valid evidence, so that later they could be declared credible. The results of this study are the services of Lost And Found officers in handling lost baggage by officers making PIRs for passengers who lose their baggage, if the baggage is not found within 14 days, the officer can provide compensation in accordance with applicable regulations. The obstacles faced by Lost And Found officers in dealing with lost baggage are the limitations of human resources and language faced by officers. Efforts made by officers in handling complaints from passengers are that Lost And Found officers provide clear and precise information to passengers regarding the steps in handling baggage.

Melani Devita Sari Putri; Andityo Pujo Laksono

Jurnal Penelitian Manajemen dan Inovasi Riset 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to analyze the handling of left-behind baggage by Lost & Found officers of PT Gapura Angkasa for Fly Scoot airline at Zainnudin Abdul Madjid Internation Airport, Lombok. Left -behind baggage is a critical issue in ground handling service as it directly affects passenger satisfaction and the airline’s reputation. This research employs a descriptive qualitative method, using data collection techniques such as observation, interviews, and documentation. The findings reveal several key factors contributing to babbage being left-behind, including limited time during connecting flights, labeling errors, and the inclusion of prohibited items such as betteries and power bank is cheked baggage. Additionally, procedural errors and human error were also identified as challenges in the handling process. To address these issues, Lost & Found Officers track baggage through the World Tracer system, coordinate with the origin airport and related airline, and arrange delivery of the baggage to passengers’ addresses. This research is expected to serve as an evaluative reference for improving the quality of left-behind baggage handling services at the airport.

Fairuz Fairuz; Rizqa Raaiqa Bintana; Novita Sari

JURNAL PENELITIAN TEKNOLOGI INFORMASI DAN SAINS (JPTIS) 2024 Institut Teknologi dan Bisnis (ITB) Semarang

Generally, what is found in the clinic includes, registration, doctor consultation, procedure room, laboratory, and pharmacy. The same is true for the facilities available at the Jambi University clinic. All of these are managed by the Jambi University clinic and must be integrated so that all data is united into one information unit. Officers are required to be able to manage all data and manage the clinic well so that no data or information is lost, especially medical records and documents for each patient who is being treated. Therefore, the Information and Communication Technology Development Institute (LPTIK) as an institution at the University of Jambi that is tasked with carrying out information and communication technology development activities wants to help optimize clinic management activities through the development of a clinic application where this application is able to store and manage all data related to the clinic, especially patient data visiting the Jambi University clinic. Thus, the recording and recording of data in the clinic which is currently done manually, can slowly be abandoned towards electronic management activities based on applications. It is hoped that this application-based management activity can help and facilitate clinic officers in managing the clinic, reduce the risk of data loss due to human error or disaster, improve clinic performance, and integrate clinic data as a whole. The UNJA Clinic application was built to facilitate and facilitate all activities related to recording and recording data in the clinic digitally so that the data is fully integrated from several existing parts. The UNJA Clinic application that has been built is a website-based application.

Deltya Mifta Ulrahma; Yahyah Erawati

Filosofi : Publikasi Ilmu Komunikasi, Desain, Seni Budaya 2024 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

This study aims to increase the author's knowledge and insight. While the goal is to collect and solve every problem found by researchers specifically describing the preservation of local Malay culture through extracurricular dance arts rentak bulian at Sma Negeri 1 Seberida Indragiri Hulu Regency. In this study, the researcher uses Sedyawati's theory (2007) which discusses protection, utilization, development. This type of research is qualitative. The method used in this study is a descriptive qualitative method, namely observation, interviews and documentation. The author made observations and then interviewed several sources. The author reviewed the documentation of the information data that the author had obtained. The results of this study indicate that in the implementation of dance extracurricular activities at Sma Negeri 1 Seberida. In the preservation of Rentak Bulian dance at SMAN 1 Seberida, protection is carried out by providing extracurricular dance activities, starting from costumes, make-up, properties are also preserved in the provision of this extracurricular activity, the development of preservation by presenting dance not only for healing ceremonies but also for entertainment events and competitions. As well as utilization to support student abilities and consciously introduce Rentak Bulian dance to the community so that the existence of the dance is not lost.

Deltya Mifta Ulrahma; Yahyah Erawati

Abstrak : Jurnal Kajian Ilmu seni, Media dan Desain 2024 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

This study aims to increase the author's knowledge and insight. While the goal is to collect and solve every problem found by researchers specifically describing the preservation of local Malay culture through extracurricular dance arts rentak bulian at Sma Negeri 1 Seberida Indragiri Hulu Regency. In this study, the researcher uses Sedyawati's theory (2007) which discusses protection, utilization, development. This type of research is qualitative. The method used in this study is a descriptive qualitative method, namely observation, interviews and documentation. The author made observations and then interviewed several sources. The author reviewed the documentation of the information data that the author had obtained. The results of this study indicate that in the implementation of dance extracurricular activities at Sma Negeri 1 Seberida. In the preservation of Rentak Bulian dance at SMAN 1 Seberida, protection is carried out by providing extracurricular dance activities, starting from costumes, make-up, properties are also preserved in the provision of this extracurricular activity, the development of preservation by presenting dance not only for healing ceremonies but also for entertainment events and competitions. As well as utilization to support student abilities and consciously introduce Rentak Bulian dance to the community so that the existence of the dance is not lost

Amirah Khairunnisah; Amani Darma Tarigan; Rahmaniar Rahmaniar

Jurnal Elektronika dan Komputer 2024 STEKOM PRESS

Electricity theft is an activity that is detrimental to the state where PLN as the party that distributes electricity has unknowingly lost its main commodity without any reciprocity in the form of payment. To overcome electricity theft, Execution of Electricity Use (P2TL) is carried out. Implementation of Electric Power Use (P2TL) is an activity to control electricity users who do not comply with installation standards. P2TL activities include planning, inspection, technical and/or legal actions and settlements carried out by PLN on PLN installations and/or Electric Power User installations. P2TL activities carried out in the Koba area from October to December 2023 found 3 violations in the area. The kWh saved as a result of P2TL from October to December was 21,480 kWh. From the kWh savings obtained, the highest loss was in October of 0.47% and the loss obtained without P2TL kWh savings was 0.48%. So that the kWh savings obtained from P2TL can reduce Non-Technical Losses. The more P2TL violations are found, the higher the reduction in losses obtained by PT PLN (Persero) ULP Koba. 

Aurelio Akeno Adiwijaya; Ahmad Nugroho; Aurelio Akeno Adiwijaya; Ahmad Nugroho

JURNAL ILMIAH KOMPUTER GRAFIS 2024 UNIVERSITAS STEKOM

Reported of lost and found items at Unkartur was still done conventionally. Campus residents usually reported to security regarding the loss they experienced. However, the process of reporting and searching for lost items required a lot of time, energy, and money. Therefore, this study aimed to design a system for reporting lost and found items, especially in the Unkartur campus environment. The methods used in this study were Unified Modeling Language (UML) and Entity Relationship Diagram (ERD). This system was useful in managing lost and found item data to be more structured and efficient. The results of the design of this Lost & Found system could be a solution in the process of searching for lost items and returning found items in the Unkartur campus environment.

Ahmad Fahrudin; Agus Hari Wahyudi; Solichin Solichin

Konstruksi: Publikasi Ilmu Teknik, Perencanaan Tata Ruang dan Teknik Sipil 2024 Asosiasi Riset Ilmu Teknik Indonesia

The analysis of water irrigation loss is very importance, as the loss of water in irrigation canals may have a detrimental impact on the overall performance of the irrigation system. The occurrence of water loss can be attributed to a multitude of factors, including damage to the channel, evaporation, seepage, and other phenomena that diminish the usability of the water in question. Consequently, an analysis of water loss can assist in determining the quantity of water lost, as well as the factors that contribute to the occurrence of water loss. This enables the implementation of preventive and corrective measures to enhance the efficiency of water usage. The objective of this study is to ascertain the value of water loss in the secondary channel of the East Colo Irrigation Area. The research methodology entails direct field measurement of water irrigation loss. The results demonstrate that the average value of the percentage of water loss from the Geneng Secondary channel is 11.07%, with a maximum water loss percentage of 23.66% and a minimum water loss percentage of 2.84%. In the Pulosari Secondary channel, the average value of the percentage of water loss is 13.82%. In the Krikilan Secondary channel, the maximum water loss percentage was observed to be 18.38%, while the minimum is 9.36%. The average value of the percentage of water loss was found to be 22.81%, with a maximum of 26.01% and a minimum of 19.22%. The factors that cause water loss obtained an average percentage value of water loss due to evaporation of 0.22% in the Geneng Secondary channel, 0.04% in the Pulosari Secondary channel, and 0.01% in the Krikilan Secondary channel. For the average percentage value of water loss due to seepage of 0.001% in the Geneng Secondary channel, 0.0001% in the Pulosari Secondary channel and Krikilan Secondary channel.

Edy Soesanto; Assyeh Annassrul Majid

Manufaktur: Publikasi Sub Rumpun Ilmu Keteknikan Industri 2024 Asosiasi Riset Ilmu Teknik Indonesia

One of the characteristics of the oil and gas sector, especially drilling activities, is High Cost, namely high operational costs. Therefore, efficient and effective use of time is necessary to reduce operational costs. Evaluation of the influence of ILT and NPT on drilling activities was carried out to find the factors that made drilling time so long. Identifying KPIs for each activity is necessary to find out what activities can be optimized. From the analysis results it was found that the Invisible Lost Time value was 33.12% (198.75 hours) and Non-Productive Time was 18.37% (110.25 hours) caused by less than optimal performance and equipment failure. The author believes that the factors causing the relatively high ILT and NPT can still be optimized so that the costs required during drilling activities are in accordance with the desired planning.    

Hidayatul Khasanah; Syahranie Mulya Winanti; Desy Prasetyaningsih; Eva Setyorini; Asep Purwo Yudi Utomo +2 more

International Journal of Multilingual Education and Applied Linguistics 2024 Asosiasi Periset Bahasa Sastra Indonesia

The principle of cooperation is definitely needed in a conversation, because with this principle, speakers and interlocutors can communicate cooperatively. Apart from helping speakers and speech partners achieve common goals in conversation, the maxim of cooperation can also provide a framework for communication to be more efficient and effective, so that it can benefit speakers and speech partners. However, sometimes in a conversation, violations arise from the speaker or speech partner involved and result in a violation of the principle of cooperation. Violations in the principle of cooperation in a speech can cause information defects and give rise to disagreements between the speaker and the speech partner. Therefore, this research was carried out with the aim of determining and explaining the types of violations of the principle of cooperation in conversations on the content of Lost Youth: "Butchering Cheetahs So that Cheetahs Will Ride in the Afterlife". This research uses pragmatic theoretical methods as well as qualitative descriptive methodological approaches. Collection techniques. The data used is a note-taking technique, namely by watching the video again, then taking notes on conversations that contain violations of the maxim of cooperation. The results of the research show that violations of the principle of cooperation that occur in the content are dominated by violations of the maxim of quantity which is characterized by the discovery of 10 violations of data. , 4 data violations of the maxim of quality, 5 data violations of the maxim of manner, and no violations of the maxim of relevance were found.

Farhan Donganta Jaya; Ahmad Siddiq; Zul Padli Tamimi; Nada Riani; Afifah Rahmah +4 more

JURNAL KABAR MASYARAKAT 2024 Institut Teknologi dan Bisnis Semarang

Community service has the meaning of advancing or bringing back things that have been lost from the place or location of community service itself. This becomes the basis for the strength to think about what things will be used as plans or even goals for carrying out community service. The power that has been used as material to advance the place or location of community service will of course have an impact on the culture that exists at the location or place of community service, this will become a special memory for those who have embedded and brought back things that have been lost from the location or location. place of community service. As we have understood, the basis of community service is the strength of the service group. In this case, this community service is aimed at bringing back the Islamic culture that has disappeared from Simangambat Dolok village, North Padang Lawas. Where recitation for children no longer existed and was reappeared later, Islamic culture which had never existed at all and had been made to exist, was: the celebration of the Hijriah New Year which was commemorated with a torchlight parade around the village of Simangambat Dolok, North Padang Lawas. Materials and Methods. The method used for this service is to bring up the things mentioned above which also contain the values ​​of the method which is a guide in implementing community service in Simangambat Dolok village, namely: the PAR method (Participation, Action, and Research) which in the sense of In short, it takes time to collect data or even field facts needed to carry out community service. Where the data and facts found are minimal or lacking Islamic culture in the field of literacy and culture in Simangambat Dolok village. The results of this community service are quite satisfying and significant, because literacy in the religious field, in this case the Islamic religion, has increased and many children at elementary school level have become hijaiyah literate. Of course, with the celebrations commemorating the Hijriah New Year, Islamic culture has increased quite a lot and even thickened and stuck in the minds of the people of Simangambat Dolok village, North Padang Lawas. Conclusion. Islamic culture and religious literacy (reciting the Koran) specifically for children who are also part of Islamic culture, are very necessary in increasing knowledge in Simangambat Dolok village, North Padang Lawas for the future of the children in the village. This is complete for the village of Simangambat Dolok in understanding and facing the future itself. Islamic culture is quite necessary because the basis of life is religion which is equipped with knowledge about the religion itself, which in this case is Islam.

Benny Antony Kaban; Eko Teguh Paripurno; Puji Lestari; Yohana Noradika Maharani; Johan Danu Prasetya +1 more

Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan 2023 Asosiasi Riset Ilmu Teknik Indonesia

Indonesia is one of the countries that has a fairly high level of natural disaster vulnerability. Mount Sinabung is a strato-type volcano. Administratively, Mount Sinabung is in the Karo Regency, North Sumatra. The eruption of Mount Sinabung has had a very significant physical, psychological and social impact on society. In facing a disaster, survivors need to survive and continue living. The ability to adapt to conditions after experiencing a traumatic event is called resilience. People who lost their homes due to the eruption of Mount Sinabung must be willing to be relocated to new, safer places such as permanent Shelter. Researchers want to see how disaster survivors in the Siosar Permanent Residence respond to being able to recover or recover from their previous situation. The method used in this research is descriptive qualitative with a case study approach. Data collection techniques were carried out using interviews/FGD, observation and documentation studies. The research results show that there are still teenagers who are not yet fully resilient. Researchers found teenagers who have not been able to recover from the problems they faced after the eruption of Mount Sinabung. Therefore, support from various parties or the pentahelix (government, academics, business world, society and mass media) is needed to build sustainable resilience in Siosar Permanent Shelter.  

Nurdewi Murtivia; Herida Panji Olivia Azhar

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

PT Citilink or Citilink Indonesia is a subsidiary of the Garuda Indonesia (Persero) company. This airline uses a low-cost flight system or Low Cost Carrier (LCC) with Lost and Found Services related to handling passenger luggage on Citilink airlines, but many people don't know about it. part of the baggage handling itself, one of which is the use of Citilink's Web Baggage Central Tracking (BCTC), in handling Irregularity Property. The purpose of this research is to find out the use of the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport and to find out the obstacles faced in using the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport.This study used descriptive qualitative method. This research was carried out on April 1– April 20 2023 at Citilink Airlines, Yogyakarta Kulon Progo International Airport, Citilink Airlines, Yogyakarta Kulon Progo International Airport. The data collection techniques used in this research were documentation, observation and interviews with Lost and Found unit officers at Yogyakarta International Airport. Data analysis techniques use data reduction, data presentation, and drawing conclusions.The results of the research show that in handling baggage damage, passengers who experience property irregularities can report it to the relevant officers or make a report on Citilink's official BCTC website to get further action in accordance with Citilink airline's standard operating procedures for handling baggage damage. and baggage damage is handled within 14 days from receipt of the complaint submitted by the passenger to the airline. Obstacles in using the BCTC Web to handle Irregularity Property at the Lost and Found unit of Yogyakarta International Airport include technical problems, coordination with airlines, the need for adequate resources, and increasing passenger volume. The proposed solution includes intensive training, formation of a technical team, development of collaboration protocols, adequate budget allocation, and proper growth planning.