Publication Search

Telemedicine is a technology-based healthcare innovation that can improve access and efficiency. The quality of service provided by human resources (HR) plays a crucial role in determining patient satisfaction. This study aims to analyze the influence of HR service quality on patient satisfaction among telemedicine users. The method used was a literature review using a qualitative descriptive approach through analysis of scientific articles from various databases published between 2020 and 2025. The results indicate that HR service quality significantly influences patient satisfaction, particularly through aspects of reliability, responsiveness, assurance, empathy, and effective communication. Patient satisfaction is also influenced by ease of access, time efficiency, and trust in the services provided. However, limitations such as the lack of in-person physical examinations remain a challenge in the implementation of telemedicine. Therefore, improving HR competency, particularly in digital communication and technology utilization, is essential to improving the quality of telemedicine services. Therefore, HR service quality is a key factor in increasing patient satisfaction and the successful development of digital healthcare services.

Human resource management (HRM) plays a crucial role in improving the quality of da’wah programs in mosques. This study aims to analyze the implementation of HRM in managing da’wah programs at Masjid Raya Pematang Siantar, as well as to identify obstacles and solutions to improve the effectiveness of da’wah activities. The research used a qualitative approach with interview, observation, and documentation techniques. Informants consisted of mosque administrators, preachers (da’i), and active congregants. The results showed that HRM in the da’wah programs already has a fairly clear organizational structure, but several aspects still need improvement. The recruitment of preachers is still conducted informally without clear competency standards, and there are no specialized training programs for preachers. Congregational participation also remains fluctuating. Another weakness is the minimal use of technology in disseminating da’wah information, as promotion is still carried out conventionally without optimizing digital platforms. In addition, limited funding and the lack of professional management personnel are major challenges. Solutions that can be implemented include improving preacher recruitment and training systems, utilizing technology in da’wah dissemination, and optimizing financial management through effective fundraising strategies. With better HRM implementation, da’wah programs at Masjid Raya Pematang Siantar are expected to operate more professionally and provide broader positive impacts on society

Penelitian ini bertujuan untuk menganalisis pengaruh faktor internal (sumber daya manusia, modal usaha, dan kualitas produk) serta faktor eksternal (harga dan lokasi) terhadap keberhasilan usaha UMKM milik women Generasi Z di Kota Kupang. Penelitian ini menggunakan pendekatan kuantitatif. Data yang digunakan terdiri dari data primer yang diperoleh secara langsung melalui kuesioner yang diberikan kepada responden. Populasi penelitian terdiri dari seluruh UMKM di Kota Kupang, dengan sampel sebanyak 60 responden yang dipilih menggunakan teknik sampling kuota, yang terdiri dari 10 responden dari masing-masing 6 kecamatan di Kota Kupang. Teknik analisis data yang digunakan meliputi analisis statistik deskriptif dan inferensial menggunakan SPSS. Validasi dilakukan melalui uji validitas dan reliabilitas, uji asumsi klasik, serta analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa sumber daya manusia, modal usaha, dan kualitas produk memiliki dampak positif dan signifikan terhadap kesuksesan usaha UMKM milik perempuan Generasi Z di Kota Kupang. Sementara itu, harga memiliki efek yang signifikan namun negatif, artinya ketidakakuratan dalam penetapan harga dapat mengurangi minat beli konsumen. Di sisi lain, lokasi usaha tidak memiliki efek yang signifikan, yang menunjukkan bahwa peran lokasi semakin berkurang seiring dengan perkembangan pemasaran digital.

The rapid advancement of technology has brought significant changes to the field of education, requiring adjustments in the roles and competencies of educators to improve the quality of human resources. The teaching profession is no longer limited to delivering knowledge but also demands the ability to adapt to technological developments, utilize digital tools, and create innovative and relevant learning experiences. This study aims to examine the challenges faced by the education profession in improving the quality of human resources and to identify strategies that can be implemented to address these challenges. This research employs a literature review method by analyzing ten relevant scientific articles using a descriptive qualitative approach. The findings reveal several major challenges, including limited teacher competence and professionalism, constraints in the use of technology, weaknesses in human resource management in education, and the lack of optimal training and professional development programs. In addition, disparities in access and readiness for digital transformation also hinder the improvement of educational quality. The results suggest that improving the quality of human resources through education requires a comprehensive approach, including strengthening teacher competencies, providing continuous professional development, improving educational management, and ensuring adaptive policy support. Therefore, the education profession is expected to play a crucial role as a driving force in producing competent, high-quality human resources who are well prepared to face future challenges.

This study aims to analyze the innovation of the use of e-SDM Applications in improving the quality of digital employee data management at the Surabaya City Human Resources Development Agency (BKPSDM). This study uses a qualitative approach with a case study method through data collection techniques such as in-depth interviews, direct observation, and supporting documentation. The research analysis refers to the success factor model of e-Government innovation according to Maulidhia J.P., which includes aspects of leadership, stakeholders, resources, technology and information, processes, goals and values, and laws and regulations. The results of the study indicate that the implementation of e-SDM Applications can improve work efficiency, data accuracy, transparency, and ease of access to employee information through an integrated digital system. This success is supported by leadership commitment, collaboration between stakeholders, and the availability of adequate resources. However, this study also found several challenges, including technical system and network constraints, the need to increase human resource capacity, and the need for continuous regulatory and SOP updates. Overall, e-SDM innovations have made a positive contribution to improving the quality of employee data management in government environments.

The quality of educational human resources (HR) is a key factor in determining the quality and success of educational implementation in schools. However, many schools still face problems of low performance, motivation, and professionalism among teachers and educational staff due to leadership that is not responsive to the diversity of conditions and human resource needs. This study aims to examine situational leadership as a strategy employed by school principals to improve the quality of educational human resources. The study adopts a literature review approach with qualitative content analysis of books, scholarly journal articles, and relevant previous research. The findings indicate that situational leadership enables school principals to adjust leadership styles directing, coaching, supporting, and delegating according to the levels of readiness, competence, and motivation of teachers and educational staff. Adaptive and participative leadership contributes positively to improved performance, work commitment, professionalism, and the creation of a conducive organizational climate and school culture. Therefore, situational leadership can be used as a strategic approach in planning, implementing, and evaluating sustainable educational quality improvement programs.

Public services at the sub-district level still face various obstacles, particularly limited human resources (HR), which impact the quality of services to the public. On the other hand, increasing public demands require sub-district governments to be more adaptive and responsive. This study aims to analyze the implementation of agile governance in improving the quality of public services under conditions of limited HR in Meteseh Sub-district, Semarang City. This study used a mixed methods approach with an explanatory sequential design. Quantitative data were collected through surveys of officials and service users, while qualitative data were obtained through in-depth interviews and institutional document reviews. Data analysis was conducted descriptively and thematically using triangulation techniques. The results indicate that limited HR impacts the speed and responsiveness of public services. However, good organizational adaptability and the partial application of agile governance principles can maintain the quality of public services in the good category. Work flexibility, internal collaboration, and digital adaptation are key supporting factors in mitigating the impact of limited HR. This study concludes that agile governance can be an effective alternative approach to improving the quality of public services at the sub-district level, especially under conditions of limited human resources.

Penelitian ini bertujuan untuk menganalisis pengaruh pemberian imbalan hadiah terhadap niat untuk keluar karyawan, baik secara langsung maupun tidak langsung melalui kepuasan kerja sebagai variabel mediasi. Fenomena turnover intention menjadi tantangan yang signifikan bagi perusahaan, terutama di industri otomotif yang memiliki tingkat persaingan tinggi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 121 karyawan tetap dari berbagai perusahaan otomotif di Kota Semarang. Teknik pengambilan sampel yang digunakan adalah purposive sampling, dan pengumpulan data dilakukan melalui kuesioner daring. Hasil analisis Structural Equation Modeling - Partial Least Squares,  menunjukkan bahwa pemberian imbalan hadiah berpengaruh positif signifikan terhadap kepuasan kerja. Namun, pemberian imbalan hadiah juga menunjukkan pengaruh positif terhadap niat untuk keluar. Sementara itu, kepuasan kerja terbukti memiliki pengaruh negatif terhadap niat untuk keluar, dan memediasi hubungan antara imbalan hadiah dan niat untuk keluar. Temuan ini memberikan implikasi penting bagi manajemen SDM bahwa pemberian imbalan perlu disertai dengan strategi peningkatan kualitas kerja dan kesejahteraan psikologis agar dapat menurunkan niat keluar secara efektif.

Penerapan konsep kota cerdas menjadi arah strategis dalam mengelola kompleksitas urbanisasi sekaligus meningkatkan kualitas sumber daya manusia agar lebih adaptif dan kompetitif. Namun, dalam praktiknya, masih ditemukan berbagai permasalahan seperti keterbatasan infrastruktur digital, rendahnya literasi teknologi masyarakat, serta belum optimalnya integrasi teknologi dalam tata kelola kota. Kesenjangan ini dapat menghambat upaya membangun SDM yang berdaya saing tinggi. Studi ini bertujuan untuk menganalisis bagaimana teknologi kecerdasan buatan dapat mendukung transformasi kota cerdas dalam kerangka peningkatan daya saing manusia. Metode yang digunakan adalah pendekatan deskriptif berbasis studi literatur, dengan fokus pada pemetaan peran kecerdasan buatan dalam mendukung pilar smart city: smart governance, smart economy, smart people, smart mobility, smart environment, smart society, dan smart living. Hasil kajian menunjukkan bahwa pemanfaatan kecerdasan buatan mampu mendorong efisiensi layanan publik, memperkuat sistem pendidikan berbasis personalisasi, mendukung analitik data untuk pengambilan keputusan, serta menciptakan ekosistem inovatif yang merangsang pengembangan kompetensi SDM. Selain itu, sinergi antara pemerintah, sektor industri, dan lembaga pendidikan menjadi kunci dalam memastikan bahwa transformasi digital yang dilakukan mampu menjangkau seluruh lapisan masyarakat secara adil dan berkelanjutan. Dengan pemanfaatan kecerdasan buatan secara inklusif dan etis, kota cerdas tidak hanya menjadi solusi teknologi, tetapi juga platform strategis dalam mencetak manusia yang unggul dan siap bersaing dalam era global.

This study aims to analyze the influence of infrastructure and the quality of human resources (HR) on economic competitiveness in Central Java Province. In the era of globalization, competitiveness is an important indicator of regional progress. Infrastructure such as transportation, electricity, and digital connectivity support economic efficiency, while quality human resources increase productivity and innovation. Despite their importance, development imbalances remain a challenge in Central Java. This study uses panel data from BPS and is analyzed using the Fixed Effect Model (FEM) method based on Chow and Hausman tests. The results show that together, infrastructure and human capital have a significant effect on economic competitiveness. However, separately, both have a negative and insignificant influence, with regression coefficients of -0.000195 for infrastructure and -0.0176 for human capital. The Adjusted R-squared value of 0.3149 indicates that 31.49% of the variation in competitiveness is explained by these two variables. This finding is important for determining the direction of future regional development policies.

Penelitian ini bertujuan mendeskripsikan upaya pengembangan sumber daya manusia dalam meningkatkan kualitas pelayanan publik di Dinas Perpustakaan dan Kearsipan Provinsi Kalimantan Timur menggunakan metode kualitatif deskriptif melalui pengumpulan data, observasi, wawancara, dan dokumentasi. Narasumber meliputi Kepala Bagian Dinas dan staf terkait. Penelitian yang dilaksanakan di Samarinda ini menerapkan teknik analisis data interaktif meliputi reduksi data, display data, dan verifikasi. Hasil penelitian menunjukkan bahwa kebijakan pengembangan sumber daya manusia di Dinas Perpustakaan dan Kearsipan belum memenuhi standar yang diharapkan, dengan kekurangan dalam pengambilan keputusan kebijakan, pembinaan, pengembangan, promosi, dan optimalisasi pengembangan koleksi. Motivasi dari pimpinan kepada staf perpustakaan serta pelatihan, pendidikan, dan pengalaman kerja yang memadai sangat diperlukan untuk mengembangkan pustakawan berkualitas. Penelitian ini menyarankan agar kebijakan pengembangan sumber daya manusia lebih memperhatikan aspek-aspek yang mendukung kesuksesan, seperti melengkapi perpustakaan dengan teknologi yang dapat meningkatkan kinerja pustakawan dan menghasilkan karya-karya terbaik.

This study aims to obtain empirical evidence of the influence of human resource competence and the use of information technology on the quality of financial reports of the East Sumba Regency local government. The population in this study were all Civil Servants (PNS) in the East Sumba Regency OPD. Sampling was carried out by purposive sampling, namely the head of the financial sub-section, the expenditure treasurer and accounting staff. The research thesis human resource competence does not affect the quality of the East Sumba Regency local government financial reports. The use of information technology affects the quality of the East Sumba Regency local government financial reports, human resource competence and the use of information technology simultaneously affect the East Sumba Regency local government financial reports. In conclusion, the quality of the East Sumba Regency local government financial reports is influenced by the use of information technology, while human resource competence significant effect.

Good financial management at the village level is crucial to support development and the welfare of the village community. However, many villages still face challenges in financial management, one of which is the low quality of human resources (HR) and the lack of integrity among village officials. This study aims to analyze and evaluate the influence of integrity on village financial management, as well as to analyze and evaluate the influence of human resource quality on village financial management, using 35 village governments in Sidoarjo Regency as the research location. This research was conducted by distributing questionnaires to 232 respondents, with the study population being the entire population of Sidoarjo Regency, totaling 1.977 million people, to examine the independent variables (integrity and HR quality) in relation to the dependent variable (village financial management). The method used in this research is Structural Equation Modeling (SEM), with data processing conducted using Smart-PLS 4 software. The results of the study show that the integrity of village officials has a positive influence on village financial management at a rate of 0.444, meaning that the higher the integrity of village officials, the better the financial management of the village. Additionally, HR quality was also found to have a significant impact on village financial management at a rate of 0.420. This research contributes to improving village financial management by emphasizing the importance of integrity and the quality of human resources in village governance.

Poor quality of financial statements can have an impact on the inaccuracy of the information presented, thereby hindering data-based decision-making. This can also affect the accountability and transparency of financial management within government agencies. This study aims to investigate the influence of human resource (HR) competence, the implementation of the Agency-Level Financial Application System (SAKTI), and internal control on the quality of financial statement information at the Brebes Regency Religious Court Office. The research method used is quantitative with a survey approach. The research sample consists of employees who are directly involved in the financial reporting process. Data was collected through questionnaires and analyzed using regression methods to test the relationship between these variables. Human resource competence has a positive and significant effect on improving the Quality of Financial Statement Information at the Brebes Regency Religious Court office by 66.5%. The implementation of SAKTI had a positive and significant effect on improving the quality of financial statement information by 17.5%. Internal Control had a positive and significant effect on improving the Quality of Financial Statement Information by 14.0%. HR competence, SAKTI implementation, and Internal Control simultaneously affect the improvement of the quality of financial statement information at the Brebes Regency Religious Court office. The variables of HR competence, SAKTI implementation, and internal control contributed 66.4% to the quality of financial statement information at the Brebes Regency Religious Court office, while the remaining 33,760% were influenced by variables that were not studied.

This research is motivated by the fact that many workplaces have followed technological developments so that many people cannot find work. This is also caused by the lack of improving the quality of human resources in Pulau Punjung District, Dharmasraya Regency so that they do not have new skills and education that does not match existing job qualifications, so unemployment fluctuations continue to rise. So researchers want to know how far the influence of technological developments and the quality of human resources is on unemployment fluctuations. The research method is Quantitative Research. Data calculated by distributing questionnaires. There were 100 respondents from this research taken from a population of 33,316 people. Data processing in this research uses SPSS 26. The results of this research show that the influence of technological developments and the quality of human resources significantly influences unemployment fluctuations. The results of this research are through the determinant coefficient test with a correlation coefficient value of 0.520 and an adjusted Rsquare value of 0.256, so the influence of X is 25.6%. The t test stated that Technological Development (X1) and Quality of Human Resources (X2) had a partial effect on Unemployment Fluctuations (y) with a calculated value of 1.968 sig value 0.000 < 0.05.

Good governance atau tata kelola yang baik merupakan elemen penting dalam mewujudkan pemerintahan yang ideal. Untuk mencapai good governance, diperlukan kebijakan publik yang tepat dan reformasi birokrasi yang komprehensif. Tulisan ini menganalisis hubungan antara kebijakan publik, reformasi birokrasi, dan good governance. Kebijakan publik yang mendukung good governance memiliki beberapa ciri, antara lain partisipatif, akuntabel, transparan, efektif, efisien, dan berkelanjutan. Penerapan kebijakan publik yang baik dapat membantu mewujudkan good governance dengan meningkatkan kualitas pelayanan publik, akuntabilitas dan transparansi, partisipasi masyarakat, efektivitas dan efisiensi, serta keberlanjutan. Reformasi birokrasi juga merupakan langkah penting untuk mewujudkan good governance. Reformasi birokrasi bertujuan untuk menciptakan birokrasi yang bersih, profesional, akuntabel, dan berorientasi pada pelayanan publik. Reformasi birokrasi dapat membantu mewujudkan good governance dengan meningkatkan kualitas SDM aparatur, membangun budaya kerja yang profesional, memperkuat pengawasan, dan meningkatkan partisipasi masyarakat. Meskipun terdapat berbagai tantangan, upaya untuk mewujudkan good governance melalui kebijakan publik dan reformasi birokrasi harus terus dilakukan. Dengan komitmen dan kerjasama dari semua pihak, good governance dapat menjadi kenyataan di Indonesia.  

This research is motivated by the low communication skills, the slow development process in villages throughout Purwaharja District is thought to be caused by the low skills of village officials throughout Purwaharja District. The ability here is seen from their daily performance which is sometimes unable to keep up with the demands of technological progress, or is also caused by their low level of education and work experience. The purpose of this study is to determine how communication skills affect village development, how the quality of village government officials' human resources affects village development, and how communication skills and the quality of village government officials' human resources together affect village development. The method used in this study uses a quantitative descriptive method. To analyze it, correlation and multiple regression statistical test data analysis was used using SPSS version 22.00. The results of the study obtained provide the conclusion that communication skills have a positive effect on village development, the quality of village government officials' human resources have a positive and significant effect on village development, and communication skills and the quality of village government officials' human resources together have a positive effect on village development.  

Untuk menunjang perkembangan sebuah usaha, kualitas dari sumber daya manusia yang baik akan berguna dalam membentuk karakter individu yang memiliki kemampuan dan motivasi dalam menjalankan aktifitas dari usaha yang dijalani. Serta, seorang pengusaha dituntut untuk selalu melakukan inovasi pada produknya. Hal ini berfungsi sebagai bagian dari strategi pemasaran untuk menarik banyak pelanggan sehingga akan dapat bertahan ditengah perkembangan dunia usaha pada masa kini. Tujuan diadakan penelitian ini adalah untuk mengetahui pengaruh kualitas sumber daya manusia dan inovasi produk terhadap perkembangan UMKM di Kota Solok. Penelitian ini termasuk ke dalam jenis penelitian kausalitas. Data yang digunakan adalah data primer yang diperoleh melalui kuesioner yang diisi oleh responden. Populasi penelitian ini adalah seluruh karyawan yang bekerja di 22 UMKM industri kerupuk dan sejenisnya yang ada di Kota Solok yang berjumlah 95 orang. Teknik pengambilan sampel penelitian ini menggunakan total sampling. Sehingga, jumlah sampel yang akan digunakan berjumlah 95 orang. Teknik analisis data menggunakan uji instrumen penelitian, analisis regresi linier berganda, uji koefisien determinasi dan uji hipotesis. Hasil penelitian yang diperoleh adalah kualitas sumber daya manusia serta inovasi produk berpengaruh secara parsial terhadap perkembangan UMKM. Dan secara simultan, kualitas sumber daya manusia dan inovasi produk berpengaruh terhadap perkembangan UMKM. UMKM)

The purpose of this study is to see how the influence of transformative leadership style, internal control system, HR competence, and utilization of information technology affects the quality of financial reports in several agencies in Magetan Regency. A total of 112 respondents participated in this study through filling out questionnaires. This study utilizes quantitative methods and statistical analysis (multiple linear regression) to process the data obtained. The results showed that transformative leadership style, internal control system, and HR competence improve the quality of financial statements, but the utilization of information technology does not necessarily improve the quality of financial statements. the four factors collectively influence in improving the quality of financial statements.

Bonus demografi adalah kondisi di mana jumlah penduduk usia produktif lebih besar dibandingkan dengan penduduk yang sudah tidak produktif (kurang dari 14 tahun dan di atas 64 tahun). Bonus demografi memberikan kesempatan untuk peningkatan kesejahteraan masyarakat dan pertumbuhan ekonomi. Namun, pemanfaatan bonus demografi memerlukan kualitas pendidikan dan kesehatan yang baik, ketersediaan lapangan kerja, serta konsistensi. Tujuannya peneloitian ini, dapat melihat bagaimana bonus demografi pada sistem kesehatan dan bagaiamana pengoptimalan peluang serta tantangannya. Dengan  metode Literature review dengan melakukan penelusuran artikel dengan kata kunci yang telah di tetapkan. Optimalisasi bonus demografi penting untuk meningkatkan kualitas kesehatan masyarakat dengan SDM berkualitas dan lapangan kerja yang layak. Meskipun memberi peluang ekonomi, tidak dioptimalkan bisa jadi ancaman. Program seperti penanaman karakter hidup bersih dan posyandu remaja mendukung upaya pengoptimalkan bonus demografi. Tantangan sistem kesehatan termasuk lapangan kerja terbatas, tingginya pengangguran, dan IPM rendah yang berkontribusi pada stunting. Strategi yang dibutuhkan meliputi kebijakan kesehatan untuk bayi, wanita, anak, dan pekerja serta perluasan akses layanan kesehatan dan kontrasepsi.