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This research aims to analyze the performance comparison of several AI Image Generator platforms in generating images based on text prompts, considering the influence of internet speed on rendering time. The platforms tested include Blackbox AI, Craiyon AI, Dreamina AI, and Freepik AI. Testing was conducted using two types of internet providers, namely XL and Indihome, to evaluate differences in rendering time and the accuracy of the generated images. The results indicate that internet speed significantly affects rendering time, with Freepik AI showing the greatest impact. Additionally, the accuracy of the generated images varies depending on the platform's ability to translate text prompts into images. These findings provide insights into the factors influencing the performance of AI Image Generators, particularly in the context of internet speed and output accuracy.

 This research is motivated by the problem of customer receivables that are delayed in payment, so that an accounting information system is needed as a means of control to ensure that the collection procedure runs effectively and efficiently. Using a qualitative descriptive method with observation, interviews, and documentation. The results of the study indicate that the Indihome and Indibiz collection procedures by the Billing and Payment Collection unit are in accordance with the company's SOP.

This study aims to determine and analyze the form of fulfillment of consumer rights of IndiHome service provider users in the Laws and Regulations in Indonesia due to the FUP system and the responsibility of the IndiHome provider towards consumers due to the FUP system. This study is classified as normative research with a historical approach, comparative approach and conceptual approach. Legal materials are collected through document studies, then analyzed prescriptively. The results of the study indicate that consumer rights and the responsibilities of business actors, namely Indihome, have been regulated in Law No. 8 of 1999 concerning Consumer Protection. Although it has been regulated in the Laws and Regulations, this situation is no longer effective because when an error occurs, Indihome can be released from its responsibility. For this reason, it is necessary to revise Article 27 letter b of Law No. 8 of 1999 concerning Consumer Protection.

Customer satisfaction includes efforts to meet consumer needs. Consumer satisfaction is a situation demonstrated by consumers when they realize that their needs and desires are as expected and are being fulfilled well. This research aims to determine and analyze the influence of relationship marketing, customer trust, and price competition on consumer satisfaction of Indihome users in Medan City. With a sample size of 100 respondents. Data collection techniques were carried out using questionnaires. The analysis used is multiple linear regression analysis using the SPSS (Statistical Package for Social Sciences) 24.0 for Windows program tool. The results of the analysis show that relationship marketing has a positive and significant influence on consumer satisfaction. Customer trust has a positive and significant influence on consumer satisfaction, and price competition has a positive and significant influence on consumer satisfaction. Meanwhile, the results of the simultaneous analysis show that relationship marketing, customer trust, and price competition have a positive and significant effect on consumer satisfaction of Indihome users in Medan City.

The increasing complexity of public demand for telecommunication services, particularly internet services, has pushed PT. Telkom, as one of the state-owned enterprises (SOEs), to continuously enhance the quality of its services. One of its flagship products, Indihome, offers faster internet connectivity compared to dial-up services. However, Indihome has been frequently criticized by customers due to service disruptions. This indicates a need for developing effective strategies to address customer complaints. The primary issue faced by the public is the lack of knowledge regarding service disruptions, leading to difficulties in explaining the problem to technicians for repair. This research aims to develop a Telkom service disruption diagnosis system that can assist the public in identifying issues early without direct consultation with an expert. The system is developed using an expert system method, where information about service disruptions is processed to generate accurate diagnoses. With this system, customers can identify the type of disruption and provide clearer information to Telkom technicians. The research findings indicate that the most common disruptions are caused by faulty adapters or modems and disconnected configurations, with a density value of 54.49%. This system is expected to improve Telkom’s public service quality, minimize customer complaints, and expedite the repair process for Indihome services.  

Penelitian ini bertujuan untuk menyelidiki pemanfaatan MyIndiHome bagi pelanggan dengan fokus pada kepuasan pelanggan dan manfaat aplikasi. Menggunakan metode Systematic Literature Review (SLR), penelitian ini mengidentifikasi 30 paper jurnal yang memenuhi kriteria inklusi, mulai dari tahun 2016 hingga 2019. Melalui analisis data, temuan penelitian ini menyoroti fleksibilitas layanan, kualitas layanan elektronik, dan interaksi pelanggan sebagai faktor utama yang memengaruhi kepuasan pelanggan. Hasil Quality Assessment menegaskan validitas dan relevansi data yang digunakan dalam penelitian. Analisis data juga mengungkapkan bahwa penggunaan kuesioner sebagai teknik pengumpulan data yang paling umum digunakan, dengan jumlah responden sebanyak 100 orang. Faktor-faktor lain yang signifikan dalam pengaruh terhadap kepuasan pelanggan termasuk kualitas produk, harga, dan promosi penjualan. Berdasarkan temuan penelitian, disarankan agar perusahaan telekomunikasi terus memperhatikan fleksibilitas layanan, meningkatkan kualitas layanan elektronik, dan memperkuat interaksi dengan pelanggan. Peningkatan kualitas jaringan dan sistem informasi juga penting untuk memastikan pengalaman pengguna yang optimal. Dengan demikian, penelitian ini memberikan pandangan menyeluruh tentang pemanfaatan MyIndiHome bagi pelanggan dan memberikan dasar bagi perusahaan telekomunikasi untuk meningkatkan kepuasan pelanggan dan efektivitas pemanfaatan aplikasi di masa mendatang.

The internet is a computer network system that is connected to each other. To achieve an internet, you need a fiber optic network that can transfer certain information data up to speeds of up to 100Mbps. However, customer service often receives customer complaints regarding unstable Indihome network services in the Banyumanik STO area. So it is necessary to do research on Fiber Optic Network Analysis from Server to Optical Network Terminal (ONT) at PT Telkom Access Banyumanik STO Using the Fishbone Method. To analyze the causes that affect the quality of fiber optic network for good or bad. Network quality analysis was carried out using the Fishbone Diagram method as a basis for obtaining the results of measuring the quality of fiber optic networks at ODC BMK FAE/ODP BMK FAE 016 Jalan Banjarsari Barat – Jalan Tembalang Selatan. The results of network quality analysis through brainstorming sessions with 11 employees of PT Telkom Access obtained an average answer of 92%. Then measure the quality of the network in the field, namely from the Optical Line Terminal (OLT) to the Customer. The results obtained are directly proportional to the standard network quality analysis with an attenuation value of -19.10 dBm. So it can be concluded that the case study area has good network quality because the results of the average value of the questionnaire answers and the measurement results of the case study area have a value above the standard.

PT. Telkom Access is a subsidiary of PT. Telekomunikasi Indonesia, Tbk (Telkom) whose shares are wholly owned by Telkom. Telkom Access is engaged in the business of providing construction services and managing network infrastructure. PT. Telkom Access still uses facilities in the form of Google Drive to help monitor the results of new installations of Indihome and there has been no sales performance for its employees to use, but this is not completely smooth, sometimes it is slow and cannot be accessed due to several things such as the internet network is experiencing interference, poor access. concurrently, and other constraints, so as to access and monitor the final results of the design to make "Indihome new Install Information System Design and Web-Based Sales Performance at PT Telkom Access which makes it easy for sales and management to evaluate new installs and sales performance that has been faster and more accurate because online and realtime. 

Mengingat pelanggan Indihome yang terus meningkat setiap tahunnya, tidak menutup kemungkinan ada dampak di balik itu semua, salah satunya adalah gangguan terhadap layanan Indihome. Banyaknya gangguan yang terkadang harus melibatkan teknisi dari divisi yang berbeda untuk menangani gangguan tersebut menyebabkan keterlambatan dalam pekerjaannya sendiri. Penelitian ini hanya membahas penanganan kerusakan pada pelanggan Indihome dan solusi permasalahan pelanggan Indihome dengan mengkonsultasikan sistem untuk mencari solusi. Representasi pengetahuan yang digunakan adalah case-based reasoning dengan metode AHP dan algoritma similarity Sorensen. Hasil konsultasi penanganan gangguan pelanggan Indihome didapatkan dari nilai similarity terbesar Sorensen. Dari semua defect yang ditemukan, nilai similarity Sorensen tertinggi adalah STB UseeTv yang rusak dengan nilai similarity 0,736. STB UseeTv rusak memiliki nilai paling tinggi karena memiliki bobot gejala berat yang besar dimana kriteria gejala berat memiliki persentase bobot paling tinggi.