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Aris Badara; Amirudin Amirudin; Ketut Suardika

International Journal of Education and Literature 2023 Lembaga Pengembangan Kinerja Dosen

This research is motivated by the importance of critical discourse analysis in the Representation of Indonesian Leaders Post Covid-19. This study aims to reveal the representation of the Indonesian government after covid-19 through covid-19 news. This research method uses a critical paradigm that focuses on multilevel methods. Discourse analysis in research also focuses on the ideology carried by online media. The approach in this study uses an approach developed by van Dijk. Research data is sourced from COVID-19 news throughout 2020. The accuracy of this research is also maintained because it uses layered search sources according to the critical discourse analysis approach in accordance with Fairclough's theory. The results of the discourse analysis show that CNN and BCC have similarities in representing the handling of Covid-19 in Indonesia, namely: the Indonesian government, under Jokowi's leadership, is not able to handle Covid-19 properly. From the point of view of critical discourse analysis, such representations contain partiality. This strengthens van Dijk's (2013) opinion that a text contains dominance and partisanship. In fact, according to Holmes & Castañeda (2016), representation can be considered as truth. The representation provided by CNI and BCI is also motivated by social elements, as stated by Fairclough (2013) that discourse is always related to social elements, including power, ideology, institutions, and other identities.

Juhari Juhari; Kastubi Kastubi

The International Conference on Education, Social Sciences and Technology 2023 International Forum of Researchers and Lecturers

A road traffic accident is an unexpected and unintentional event on the road involving a vehicle with or without other road users which results in loss and/or loss of property. If the violation gives rise to criminal consequences attached to the violation, then the violation is a criminal offense. Law of the Republic of Indonesia Number 22 of 2009 concerning Road Traffic and Transportation, regulates lex specialis, regarding the process of resolving cases of criminal traffic accidents, However, the resolution of this case is also often carried out outside of court or in other words it is resolved through peace (islah) between the parties, this mechanism is often also called Alternative Dispute Resolution (ADR). Handling criminal cases that occur in society can be resolved using two methods, namely penal and non-penal. One of the non-penal solutions is Penal Mediation. Penal mediation itself is born from the culture that exists in society so that the content of its values is in accordance with the characteristics of the Indonesian nation. Mediation is a procedure based on "good faith" where the disputing parties convey suggestions through channels on how the dispute will be resolved by the mediator, because they themselves are unable to do so. Through this freedom, it is possible for mediators to provide innovative solutions through a form of resolution that cannot be carried out by the court, but the parties to the dispute obtain mutual benefits.

Dina Andiza; Siti Nurhayati

The International Conference on Education, Social Sciences and Technology 2023 International Forum of Researchers and Lecturers

Intellectual Property Rights (IPR) are rights to property that arise and are born from human intellectual abilities. Whereas Communal Intellectual Property (KIK) is the result of copyrights, works, and cultural traditions that have been passed down from generation to generation by a group of people. Communal Intellectual Property includes Traditional Knowledge (PT), Traditional Cultural Expressions (EBT), Genetic Resources (SDGs), and Geographical Indications (GI). The purpose of this study is to study of Intellectual Property Rights in Indonesia and to determine the role of the Regional Government in protecting and guaranteeing the Communal Intellectual Property of the Batak Toba ethnicity. This type of thesis research uses normative legal research with a qualitative approach method, the research method used, namely Library Research, with data collection techniques using Secondary Data which is divided into Primary Legal Materials, Secondary Legal Materials and Tertiary Legal Materials. The efforts to know about the Batak Toba KIK are based on a statutory regulation, namely Law Number 28 of 2014 concerning Copyright and the efforts of the Regional Government to protect and develop the Batak Toba KIK by registering it with the Directorate General of Intellectual Property (DJKI). Suggestions from researchers are that Batak Toba KIK can be protected by establishing separate KIK laws and regulations, forming a KIK handling group in the midst of society and changing the concept of Batak Toba people's thinking about preserving and protecting Batak Toba ethnic KIK

Askur Hamid Nasution

Jurnal Ekonomi dan Keuangan Islam 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research discusses the handling of problematic funding at Bank Syariah Indonesia KCP Sibuhuan. Based on observations in the field, many consumer financing problems, especially for certain products, arise due to various factors. The aim of this research is to find out the strategies used by Bank Syariah Indonesia KCP Sibuhuan in handling problematic financing for consumer products, as well as the factors that cause these problems and the steps that must be taken if these problems arise. Again. The research was conducted using a qualitative methodology, and the findings show that Bank Syariah Indonesia KCP Sibuhuan's approach to overcoming problematic financing in consumer financing products is to develop the company's human resources (HR), providing advice to clients via telephone and face-to-face conversations. visits, and perfecting the company website, all that remains is for the client to submit a Warning Letter (SP), chat with the client, develop a financing restructuring strategy, and finally implement the final handling strategy by selling the client's assets or collateral. Financial problems at Bank Syariah Indonesia KCP Sibuhuan are not caused by internal bank problems, but external factors such as customer lifestyle, layoffs, requests for other financing, unreliable customers, and work at bad companies. If an opportunity arises, problematic consumer goods are being refinanced at Bank Syariah Indonesia KCP Sibuhuan. This is done by assessing the money given, talking to all financial units, and avoiding problems with previous financing.

Chesa Clara Chameria; Abdul Sadad

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2023 Pusat Riset dan Inovasi Nasional

Indonesia is one of the developing countries, to carry out fair and equitable development throughout Indonesia, there is a need for sufficient energy as a driving motor for development itself. Electricity distribution in Pekanbaru, as in other regions of Indonesia, is handled by the State Electricity Company (PLN) as the largest electricity supply company in Indonesia. PT. PLN (Persero) Pekanbaru ULP Panam branch as one of SOEs that aims to provide services in the field of electricity to the community (Public Utility). Organizational structure that is a primary and absolute requirement for increasing employment, responsibility and achievement of established goals. The purpose of this study is to describe and analyze PT.PLN services in handling customer complaints and identify and analyze the inhibitory factors of PT.PLN services in handling customer complaints. This study used Zeithaml's theory of five indicators: Tangible, Reliability, Responsiveness, Assurance, Emphathy. The methods used in this study are qualitative research methods that are descriptive. With data collection techniques, observation interviews and documentation. The service provided by PLN ULP Panam is still insufficient because of the many customer complaints that resulted in the service process being hampered. The service provided by the officers is not sufficient in responding to customer complaints and the SOP or Service Standards for officers in handling customer complaints do not exist. PLN ULP Panam must take this problem seriously because if there is no SOP or Service Standard, it is detrimental to the service process provided to customers.

Muhammad Agus Syaputra; Josua Pinem; Afiq Alghazali Lubis; Yuva Denia

Populer: Jurnal Penelitian Mahasiswa 2023 Universitas Maritim AMNI Semarang

This research allows an automated system for detecting classified means of transportation in Medan City traffic using the YOLOv8 algorithm. The YOLOv8 algorithm is used to detect transportation objects with accuracy that is many times better than other object detection algorithms and with good accuracy after training with various data sets. The use of this algorithm provides an effective solution for handling congestion in the form of increasing the number of vehicles and less orderly traffic users in the city of Medan. The placement of each transportation object in the image to be tested by the system has an influence on the shape accuracy of the object detection results by the algorithm.

Arfika Dhea Syaharani; Johana Prastika Alfa; Rachel Fatma Maharani Putri; Geta Fadzilatul Rahmadhani; Budhi Setiawan

Jurnal Rumpun Ilmu Bahasa dan Pendidikan 2023 Asosiasi Periset Bahasa Sastra Indonesia

The spread of the Covid-19 virus and the emergence of various variants became a global pandemic in just a matter of minutes.  The Indonesian government swiftly implemented several policies to prevent the spread of the virus.  In the pandemic phase which requires social distancing for the community.  The government does not stop urging the public to always obey health regulations and protocols.  Moreover, the role of regional governments is very central in handling the Covid-19 pandemic, even though they limit direct contact with the community, thanks to advances in science and technology, central or regional leaders can use social media to convey texts or videos in the form of appeals to the public.  After passing through the pandemic phase, the time has come to rebuild and overcome various problems that have arisen due to the impact of the pandemic.  Conditions after the Covid-19 pandemic have become the focus of attention of regional governments, including Regional Heads in Central Java.  This research uses a qualitative research approach.  The aim of qualitative research consists of describing the research object, expressing the meaning behind the phenomenon, and explaining the phenomenon that occurs.  The method used is descriptive and content analysis.  Data is obtained critically through speech discourse contained in content on social media and produces inferences regarding the use of spoken language as a form of speech act.  The results of this research show that in the speech video of the Central Java Regional Head, Ganjar Pranowo, there is macro structure (thematic) analysis, superstructure (schematic) analysis and micro structure analysis.  Macro structure analyzes discourse that influences thoughts, actions and implied ideologies.  Superstructure analysis understands the way speech discourse is structured and the appearance of its interactions.  Meanwhile, microstructural analysis reveals that the language conveyed by Ganjar Pranowo aims to achieve certain communications.

Egbert Edward Djajasasana; Wahyu Indarti; Joko Purnomo

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

Safety in the maritime sector, especially on Anchor Handling Tug Supply (AHTS) vessels, is a very crucial aspect in maintaining the sustainability of operations and preventing the potential risk of accidents at sea. One of the AHTS vessels that needs serious attention regarding safety aspects is the Peteka 5402 AHTS Ship. This study aims to understand and improve the effectiveness of the implementation of safety measures as a preventive measure on the ship. The research method used in this study is a qualitative method that produces descriptive data in the form of written words from oral interviews of crew members and observed behavior on the ship.

Ariyadi Ariyadi; Aumalia Hanipah; Emi Yani Teta Br Tarigan; Marliyah Marliyah

Jurnal Manajemen Riset Inovasi 2023 Pusat Riset dan Inovasi Nasional

The management of incoming letters and outgoing letters at the Department of Industry and Trade of Medan City refers to the processes and activities carried out to receive, process, and distribute letters received or sent by Disperindag. In this study, it will be discussed how the incoming and outgoing mail management system on Disperindag's foreign trade licensing governance, as well as the obstacles experienced in the process of Disperindag's incoming and outgoing mail governance. this type of research is qualitative research that uses a series of sentences to describe the data. The method used in this research is descriptive method. Descriptive method is a method whose data sources are in the form of text, images and in the form of sources from books. and information from employees and the head of the Medan Industry and Trade Office. This research uses written data sourced from interviews during college internships, scientific journal books and previous research. The results of this study indicate that the process of handling incoming letters includes receiving letters, recording letters, sending letters, and processing letters. While the processing of outgoing letters includes preparing letters, typing letters, signing letters, recording letters, copying letters, and sending letters.

Angelita Rohana Sibagariang; Syarifur Ridho; Dirhamsyah Dirhamsyah; Fadiyah Hani Sabila

Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan 2023 Asosiasi Riset Ilmu Teknik Indonesia

This paper aims to find out the process of managing export and import documents by PT Adhigana Pratama Mulya Belawan branch, the process starts from before the arrival of the ship to the port of Belawan, the agent has prepared the documents needed by the ship in loading and unloading activities. The data collection method used by the author in writing this paper is the field observation method (field research) and the library method (library research) to find out more closely how the company PT. Adhigana Pratama Mulya Belawan branch in carrying out export and import document management activities. The problems faced in the process of managing export and import documents are frequent quantity differences that cause revisions to documents. Good cooperation and coordination between shipping companies and related agencies in the management of export and import documents is needed for the smooth service of handling export and import documents

Riski Ronaldo Saragih; Syarifur Ridho; Yuris Danilwan; Fadiyah Hani Sabila

Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan 2023 Asosiasi Riset Ilmu Teknik Indonesia

Pelayaran Semesta Sejahtera Lestari Belawan is a company that operates as a shipping agency (ship agency) which provides domestic and international services. The process of handling ship departure (clearance out) at PT. The Semesta Sejahtera Lestari Belawan voyage starts when the ship has finished carrying out activities at the port, the agent makes another request for ship departure or Clearance Out. The Clearance Out process is a maximum of six hours before the ship leaves, the agent submits a ship out service in the Inaportnet system. To issue an SPB (Sailing Approval Letter), the agent must complete all documents and costs which are the agent's responsibility. For the issuance of an SPK (Work Order), guide the ship out no later than one hour after the SPB (Sailing Approval Letter) is issued. After processing the SPB (Sailing Approval Letter) is complete, the agent will take the ship documents and SIB (Sailing Permit) at KSOP. PT Pelayaran Semesta Sejahtera Lestari is a company that operates in the service and agency services sector, in other words a representative of the general agent/principle to take care of ship documents and take care of all ship needs that are needed when the ship is at the port. To obtain data, the author used field research and library research methods.

Supri Supri

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2023 Asosiasi Riset Ilmu Teknik Indonesia

Electric Vehicles are vehicles that operate entirely or partially on electric motors, utilizing electrical energy stored in batteries or other rechargeable energy storage sources. The increasing use of electric vehicles also brings potential risks of new types of accidents, different from those associated with conventional internal combustion engine vehicles. Therefore, there is an urgent need to provide accurate information and appropriate handling related to electric vehicle technology, including hazard potential assessment, optimization of firefighting basics, selection of suitable firefighting agents, and the development of electric vehicle firefighting application methods. This study aims to understand the handling of electric vehicle fires using a literature review method on 10 research articles. The results show that 6 studies used water as a firefighting agent either alone or in combination with other agents such as CO2, C₆F₁₂O, liquid nitrogen, foam, and fire blankets, making it more effective in extinguishing electric vehicle fires. However, one study does not recommend using water due to its environmental impact when extinguishing electric vehicle fires. The research findings indicate the need for further innovation and research in safety technology and firefighting for electric vehicles.

Alpina Damayanti; Nathila F. Faqih; Mu'alimin Mu'alimin

Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

This research discusses the role of mediation models in handling conflicts between students in the school environment. Conflict between students can affect their academic and social well-being, as well as the overall climate at school. The mediation model has been identified as a potential approach to resolve such conflicts in a constructive and inclusive manner. This research involves implementing a mediation model in a school as a conflict resolution strategy. This research aims to find out how the mediation model is implemented in managing student conflicts at SMP Plus Darus Sholah Jember. This research was conducted through a qualitative descriptive approach using interview instruments, documentation and literature study. The subjects of this research were the principal and students at SMP Plus Darus Sholah Jember. The results of the research show that conflicts between students that often occur are truancy, dating, violence and bullying. The results of the mediation services carried out by the school show that there is student awareness, an attitude of peace, and the re-establishment of harmonious relationships between students and parents. The mediation service provided by the school can be said to be effective, because all parties starting from students, teachers, homeroom teachers, guidance counselors, parents and school principals participate in conflict resolution.

Heru Winarno; Syahrul M Dhani

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Inventory is an important factor in carrying out a production. Many companies experience problems in terms of inventory control, one example is inventory scarcity. The purpose of this study is to optimize the need for goods so that the company will not experience problems with inventory shortages or inventory buildup. This study uses  the Min-Max method  by collecting data in the form of inventory of goods needs, ordering costs, and storage costs. The result of this study  is that the safety stock value  of 80,887-tons is useful for protecting and anticipating inventory shortages, so companies must be on guard when they are at that value. Then, the Reorder Point value was obtained at 108,165 tons. Furthermore, the value of the Minimum Inventory  is 269,879-tons and the Maximum Inventory is  378,044-tons so that companies are not recommended to have more inventory than that value.    

Ryan Dynata; Gallis Nawang Ginusti

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

The service of an aircraft on the ground at the airport is handled by the Ground Handling unit. One of the ground handling companies at the airport International Sultan Mahmud Badaruddin II Palembang is PT Gapura Angkasa. PT Gapura Angkasa is engaged in providing Ground Handling services for airlines operating in Indonesia. One of the factors that support organizational culture is one of the factors that is strong and supports performance development is organizational culture Another factor that affects the performance of PT Gapura Angkasa employees is work discipline, because discipline is a form of training for the company. This study aims to determine how the influence of organizational culture and work discipline on the performance of PT Gapura Angkasa employees at Sultan Mahmud Badaruddin II International Airport Palembang. The method used in this study is quantitative method. A sample of 95 employees. The population in this study consisted of employees of PT. The gate at Sultan Mahmud Badaruddin II International Airport Palembang is as many as 95 population. The sampling technique used is the Nonprobability Sampling technique, which is a sampling technique that does not provide equal opportunities or opportunities for every element or member of the population to be sampled.The data collection technique was carried out by distributing questionnaires which were carried out in September 2023. Data analysis techniques used include validity tests, reliability tests, simple linear regression tests, determination coefficient tests, T tests, and F tests. The results showed that partially organizational culture and work discipline affect performance. The higher the organizational culture and work discipline, the higher the performance. Simultaneously, organizational culture and work discipline have a positive and significant effect on employee performance. This can be seen from the significant value of 0.000 less than 0.05 and the results of multiple linear tests show a constant value (a) marked negative, which is 3.356 meaning that if organizational culture, work discipline and performance are equal to zero (0) then employee performance decreases; From the results of coefficient determination, the R square number is 0.813 or 81.3%. This explains that the relationship between organizational culture variables and work discipline has a very strong correlation.

Novita Wulan Sari; Margiyati Margiyati; Seftian Hidayati

Jurnal Hasil Kegiatan Bersama Masyarakat 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

STIKES Kesdam IV/Diponegoro as one of the health universities has great potential in the form of human resources (HR) to play a role in the development of the target area in the health sector. The results of an interview with the Head of the Sekaran Community Health Center revealed that of the 5 sub-districts managed by the Sekaran Community Health Center, Sukorejo Sub-District is an area that has complex health problems. Health problems related to the elderly need attention that is no less important. The health of the elderly under the management of the elderly posyandu in the Sukerejo Deliksari sub-district area has been going well. It's just that this area related to handling the cognitive health problems of the elderly still needs more attention. One of the cognitive function disorders in the elderly is dementia. There is no health care related to dementia in this area, this is because elderly posyandu cadres consider the problem of dementia or senile dementia to be natural and normal for the elderly. So promotive and preventive efforts are needed by holding community service related to cadre training in early detection of elderly people with dementia health problems.

Muchamad Catur Rizky; Didit Darmawan; Suwito Suwito; Rio Saputra; Novritsar Hasitongan Pakpahan

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Corruption in Indonesia is a chronic problem that damages the social and economic structure of the country. This paper explores the history of corruption from feudal times to the modern era, highlighting corrupt practices as part of the culture of government. The government has taken serious steps by establishing anti-corruption regulations and institutions to eradicate corruption that harms society and the state. This research uses the literature study method with a focus on improving governance and increasing transparency as an effort to prevent corruption. Through qualitative analysis, this research evaluates the effectiveness of existing anti-corruption regulations and institutions, as well as understanding the impact of corruption on people's social and economic rights. The results show that the government has taken concrete steps, such as establishing the Corruption Eradication Commission (KPK) and encouraging the use of information technology. However, the fight against corruption is faced with structural, cultural, instrumental and management barriers. Measures to improve governance and increase transparency are key to preventing corruption. Challenges include organized corruption, corrupt practices in the private sector, and non-compliance with regulations. Lack of resources is a constraint, and corruption in complex bureaucratic systems complicates case handling. Improving coordination, transparency, and public participation is needed to overcome these challenges. The government needs to continuously monitor and evaluate the effectiveness of corruption-fighting measures. Regular evaluation, public participation, and human resource capacity building are key to creating a strong and resilient system against corrupt practices. Collective awareness and cooperation between the government, anti-corruption organizations, and society are essential to build an Indonesia that is clean from corruption and just for all its people.  

Hendayana Hendayana

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

One of the development frameworks for North Minahasa to be more advanced is that the government continues to improve and improve programs on stunting prevention in North Minahasa Regency, because in the last 5 years the stunting prevalence rate in North Minahasa is quite high, even in 2018 North Minahasa Regency became a district. with the highest stunting rate in North Sulawesi reaching 35.44%. Therefore, the authors are interested in conducting research with the title " NORTH MINAHASA TOWARDS STUNTING FREE ".  This study aims to find out how or what efforts are made by the North Minahasa Regency Government specifically at the Health Office regarding the stunting prevention and prevention process in order to realize stunting-free North Minahasa 2022, as well as what factors are the obstacles in this stunting prevention process. This study uses a qualitative descriptive research method with an inductive approach. Data collection techniques used are through interviews, observation and documentation. The data analysis technique used is data reduction, data presentation and then drawing conclusions. Based on the analysis conducted by the researchers, the stunting management process in North Minahasa Regency so far has been going well. All of this cannot be separated from the important role of the Regent of North Minahasa, Mr. Joune J.E Ganda, who always supports and provides input as well as programs in the handling of stunting in North Minahasa in order to realize a stunting-free North Minahasa in 2022.      

M. Rifki Zaelani P; Awan Awan

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

Foreign Object Debris is any object, any object that is alive or not lying in an improper place around the airport environment that could allow an accident to airport personnel and damage an aircraft. This study aims to determine the Optimization of Foreign Object Debrish (FOD) Supervision by AMC Officers at H.A.S Hanandjoeddin International Airport and obstacles in Optimizing Foreign Object Debrish (FOD) Supervision by AMC Officers at H.A.S Hanandjoeddin International Airport and how to overcome them. This study used a qualitative method with data sources in the form of primary data and secondary data. Data collection techniques include observation, interviews, and documentation. Data validity techniques use source triangulation and triangulation techniques. Data analysis techniques used include data reduction, data presentation, and conclusions. The result of this study is that the supervision of the AMC unit on Foreign Object Debrish (FOD) by AMC officers at H.A.S Hanandjoeddin International Airport is carried out, which is in accordance with SOPs and supervision carried out in coordination with the unit (Safety Risk, Quality Control TJQ) and routinely conducts FOD walks every 1 month, Supervision of AMC officers related to Foreign Object Debrish (FOD) standard by conducting socialization to Ground Handling to conduct daily FOD checks before parking aircraft and handling. FOD supervision is carried out by the AMC unit in the morning before operating hours, flight lag times, and the last flight. The supervision is carried out by giving directions to GH (ground handling) to maintain each other's cleanliness. Obstacles in Optimizing Foreign Object Debrish (FOD) Supervision by AMC Officers at H.A.S Hanandjoeddin International Airport include: lack of facilities, and lack of passenger awareness. How to overcome obstacles in the application of optimizing Foreign Object Debrish (FOD) supervision by AMC officers at H.A.S Hanandjoeddin International Airport, is to hold facilities such as CCTV or FOD detection cameras and runway cleaning car tools and socialize passengers about the dangers of FOD to increase passenger awareness so as not to throw garbage when passing through the apron area, Distribute brochures and attach appeals and sanctions for violators of the rules so that passengers can be aware of the dangers of throwing garbage around the airport area, especially the airside area and provide trash cans in the airside area to prevent passengers from littering.

Agus Bahrudin

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

KAI access is the official application from KAI for making orders, as a means of boarding passes, train tickets. This application was created to make it easier, especially for KAI passengers, to order tickets, as a medium for finding route information and train schedules according to what train passengers need. Implementation of KAI Access is measured from four indicators including communication, resources, disposition and bureaucratic structure. Meanwhile, the level of satisfaction of PT service users. KAI is seen from 9 indicators including requirements, systems, mechanisms and procedures, costs/tariffs, product specifications, types of services, competency of implementers, behavior of implementers, handling complaints, suggestions and input, and facilities and infrastructure.The results of the research show that the cumulative score for KAI Access Implementation obtained a percentage of 84.29, which is in the high category, while the cumulative score for the level of satisfaction of PT service users. KAI obtained a percentage of 82.79, including the high category. The results of statistical calculations through the product moment correlation test obtained r_count > r_tabel (0.931 > 0.279) at a significance level of 5% with N-50, which means there is a positive influence of the implementation of KAI Access on the level of satisfaction of PT service users. KAI in Semarang City