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The premium healthcare industry in urban areas is experiencing increasing competition along with the increase in healthcare facilities and the increasing public demand for fast, comfortable, and quality medical services. In this context, Columbia Asia Pulomas Hospital is implementing an expansion strategy by increasing facility capacity, modernizing services, and adding a Center of Excellence (COE) as a service differentiation. This study aims to analyze customer retention strategies within the Balanced Scorecard (BSC) framework, focusing on the relationship between customer perspectives, internal processes, learning and growth, and their application to the financial perspective. The research method uses a document-based policy and strategy analysis approach, field findings, and a synthesis of Balanced Scorecard theory and patient experience.The analysis shows that customer retention during the expansion phase is influenced not only by clinical quality, but also by the assurance of doctor time in practice, speed of service, physical comfort, and digitization of queues and administration. The addition of a COE has been shown to increase the perception of service value and expand market share through service specialist differentiation. Within the BSC framework, the customer perspective serves as a leading indicator for achieving the financial perspective, where increased patient retention contributes to increased revenue, ROI growth, and long-term financial expectations. The research implications emphasize that strategies for strengthening human resources, modernizing internal processes, and service innovation are important foundations in ensuring successful hospital expansion and enhancing competitive advantage.

This study aims to analyze the management of educational facilities and infrastructure planning at Pesantren Miftahul Ulum Subang and its contribution to learning effectiveness. The research employed a qualitative approach with a case study design, using in-depth interviews, observations, and document analysis involving 19 participants, including the boarding school leader, teachers, students, and facilities managers. Data were analyzed thematically to identify patterns of facilities management and their impact on the learning process. The findings indicate that the needs analysis for facilities is not yet systematic and largely relies on informal reports. Facilities procurement is carried out gradually based on priority needs and available financial resources. Several facilities are underutilized due to the absence of standard operational procedures and limited supervision. The study also shows that the quality of facilities has a direct influence on learning effectiveness by enhancing classroom comfort and supporting instructional methods. It is concluded that structured and data-driven facilities planning is essential for improving the quality of learning in Islamic boarding schools.

This study examines the role of the General Affairs (GA) Division in ensuring the effectiveness of administrative processes and facility management at PT. Panorama Indah Permai (Saloka Theme Park). The research was conducted during an internship program from September to December 2025, during which the researcher was directly involved in daily operational activities. Using a descriptive qualitative method, data were obtained through direct observation, administrative document analysis, and informal interviews with GA personnel. The results show that the GA Division functions as a critical support unit responsible for logistics management, documentation control, meeting room preparation, and operational vehicle administration. Several challenges were identified, including inconsistencies in documentation, high workload during peak operations, and limited digital integration. Despite these challenges, the GA Division plays a central role in coordinating with other departments to maintain workflow continuity. This study reinforces the relevance of operations management, office administration, facility management, and organizational communication theories in practical workplace settings. The findings imply that improving digital administrative systems, enhancing coordination mechanisms, and standardizing procedures could significantly strengthen GA performance and overall organizational efficiency.

This study erxaminers ther influerncer of library facility and infrastructurer managermernt on studernt satisfaction at Sterlla Maris Loli Catholic Privater Junior High School. A quantitativer merthod with a correrlational approach was employed to identify the relationship between the two variables. The analysis results reveal that the management of library facilities and infrastructure falls into an unsatisfactory category, with an average student satisfaction score of 49.3%. The t-test indicates a significant positive effect (t count = 9.040) between management and satisfaction levels, where 42% of student satisfaction can be explained by library management. Additionally, factors such as procurement, storage, and maintenance exacerbate the situation. These findings emphasize the need for improvements in library management, including better planning and adequate budget allocation. By enhancing the management of facilities and infrastructure, student satisfaction is expected to increase, consequently encouraging students to be more actively engaged in visiting the library. As a rercommerndation, ther school should derverlop a stratergic managermernt plan for ther library focuserd on improving serrvicer quality and facilities.

The revitalization of the Rukun Masyarakat (Parukmas) Market through innovative Instagrammable photo spots is a strategic effort to develop the potential for creative tourism in Yosodadi Village, Metro Timur District. The market, which previously served only as a center of local economic activity, is being revitalized into a public space-based tourist destination that is aesthetic, educational, and attractive. This transformation aims to create a new experience for visitors by presenting an engaging, thematic visual design that aligns with social media trends, particularly Instagram. This research aims to design and implement Instagrammable photo spots that can enhance the appeal of Parukmas Market and evaluate their impact on increasing visitor numbers and empowering the surrounding community economically. The research method used is participatory, involving the community, vendors, and local stakeholders in the planning, design, and construction of the facility. Evaluation is conducted through direct observation of market activities and visitor satisfaction surveys to assess responses and perceived benefits. The expected outcome of this activity is the creation of a creative space that can enhance social interaction, strengthen local identity, attract tourists, and open new business opportunities for the community, thereby strengthening the local economy and increasing vendor income.

This study is entitled Community-Based Non-Formal Education Model of PERMAI Guidance Center for Indonesian Immigrant Children in Penang, Malaysia. This center is an educational facility for Indonesian immigrant children in Malaysia who do not have official citizenship documents. This study uses a qualitative method with a case study approach. The purpose of this study is to determine the education model used by the PERMAI Guidance Center as a community-based non-formal education institution for Indonesian immigrant children in Malaysia. The theory used in this study is the concept of Community-Based Non-Formal Education (PBK). The results of the study show that the educational curriculum used by the PERMAI Guidance Center is the Equivalency Education Curriculum (Packages A, B, and C). This curriculum is a non-formal education system equivalent to formal education (Package A is equivalent to elementary school, Package B is equivalent to junior high school, and Package C is equivalent to high school) recognized by the Ministry of Education and Culture of the Republic of Indonesia. The adoption of this curriculum is the main pillar for providing legitimacy and recognition of the education received by immigrant children at the PERMAI Guidance Center. Meanwhile, the education model used reflects the theory of transnationalism. This is manifested in two key aspects, namely the preservation of identity and the curriculum of the country of origin, as well as functional needs in the host country.

The implementation of the Surabaya Taekwondo City Championship 2025 is an opportunity to measure the success of sports events at the regional level, especially Surabaya City. This study aims to analyze the level of satisfaction of participants and visitors to the implementation of the 2025 Surabaya Taekwondo City Championship using the Service Quality (ServQual) method, which includes Physical Evidence (Tangibles), Reliability, Responsiveness, Assurance, and Empathy using quantitative research methods with a survey approach. Data were collected through questionnaires which distributed to coaches and guardians of championship students in Surabaya. The sampling technique used the Proportionate Stratified Random Sampling method with a total of 243 respondents. The data analysis technique uses a Likert scale which is then processed with SPSS software. The results showed that all dimensions of Service Quality have a high level of validity and are strongly correlated with visitor satisfaction. In general, the championship received a good assessment, especially in the aspects of service reliability and assurance. However, there are several aspects that need to be improved, such as facility comfort, committee communication effectiveness, and responsiveness to visitor complaints. The conclusion of this study is that the implementation of the 2025 Surabaya Taekwondo City Championship has met the satisfaction standards of participants and visitors, although there are still several aspects that need to be improved. Therefore, it is necessary to improve the quality of facilities, optimize committee communication, and strengthen the security system and services.

This financial performance study is vital for responsible a corporation's financial success. The goal the purpose of this research is to discover and investigate the effects of excellent corporate governance and firm scope on financial results. The dependent variable analyzed in this study is financial results, with the independent factors being the following proportion of board members, management equity, institutional investment, audit board, and firm size. This study relies on secondary data. The population includes 196 manufacturing firms. This study also incorporated data from 38 manufacturing businesses publicly listen the samples, taken from the Indonesia Standard Conversation (IDX). Were chosen through a purposive sample method strategy, yielding 114 samples during a three-year period spanning 2021 to 2023. This research employed manifold reversion examination, which was carried out according to the findings of this study, which were analyzed by the SPSS (Arithmetical Creation then Facility Answers) appeal. The proportions of commission board, management equity, and institutional investment significantly affect the company’s financial results. These companies' financial performance, however, is unaffected by the audit board or company size.  

Street lighting is very important as a road facility at night, especially in rural areas. Sumbersawit Village, Sidorejo District, Magetan Regency has a problem of lack of adequate lighting system around village roads and public areas. Therefore, a breakthrough is needed to overcome this problem. One way is to hold community service in Sumbersawit Village through LDR sensor implementation activities in developing automatic lights for energy efficiency. This activity is carried out through five main stages, which include: (1) survey and identification of needs, (2) system design and manufacture, (3) socialization and education, (4) installation of automatic lighting system, and (5) evaluation and follow-up. This community service activity was welcomed by the village apparatus and the Sumbersawit village community, so that the activity can run smoothly.

The implemetation of this service activity aims to facilitate and assist Marind Papuan children and Marind dropout children to learn the use of English in a fun, interactive and appropriate way for children, train Marind-Papuan children and dropouts to be able to write, read as well as develop their abilities to develop and advance so that they can speak English by using the Bivak Pintar (Pondok) facility which will be used for this activity. This service was carried out at theWasur Kampung, Merauke Distrik. The duration is 7a week through the application of theory and practice with a total number of participants of 35 people. This service is carried out in the form of workshops, training and mentoring., while the methods used in this activity are: (1) provide a handbook that is used during activities that contain material to be studied; (2) providing material, namely providing basic material according to their abilities so that it can help children grow their English learning skills until they understand; (3) provide exercises by explaining and explaining the material after that make questions about the vocabulary that has been explained. The expected results of this dedication are: (1) increased knowledge and understanding of indigenous Papuan children who have dropped out of school about the importance of learning English, and how it can be used in the world of work; (2) improved English writing and reading skills for indigenous Papuan children dropping out of school;

The implemetation of this service activity aims to facilitate and assist Marind Papuan children and Marind dropout children to learn the use of English in a fun, interactive and appropriate way for children, train Marind-Papuan children and dropouts to be able to write, read as well as develop their abilities to develop and advance so that they can speak English by using the Bivak Pintar (Pondok) facility which will be used for this activity. This service was carried out at theWasur Kampung, Merauke Distrik. The duration is 7a week through the application of theory and practice with a total number of participants of 35 people. This service is carried out in the form of workshops, training and mentoring., while the methods used in this activity are: (1) provide a handbook that is used during activities that contain material to be studied; (2) providing material, namely providing basic material according to their abilities so that it can help children grow their English learning skills until they understand; (3) provide exercises by explaining and explaining the material after that make questions about the vocabulary that has been explained. The expected results of this dedication are: (1) increased knowledge and understanding of indigenous Papuan children who have dropped out of school about the importance of learning English, and how it can be used in the world of work; (2) improved English writing and reading skills for indigenous Papuan children dropping out of school;

Female prisoners at Class IIA Gowa Correctional Facility face complex psychological challenges, such as guilt, trauma, and social isolation, which have the potential to reduce awareness of the importance of mental health. This community service program aims to increase mental health awareness through an educational and therapeutic approach based on Forgiveness Therapy and Resilience Training. Activities are carried out through three stages: problem identification and coordination with the prison, intervention implementation, and evaluation of results. Participatory methods are used to build active involvement of prisoners, with techniques such as group discussions, positive affirmations, Butterfly Hug, and emotional journal writing. The results showed an increase in participants' understanding of mental health, ability to forgive themselves, and resilience in dealing with life pressures. In conclusion, this intervention is effective in supporting the emotional recovery of prisoners and has the potential to become a model of psychosocial services that can be replicated in other correctional institutions.

Female prisoners at Class IIA Gowa Correctional Facility face complex psychological challenges, such as guilt, trauma, and social isolation, which have the potential to reduce awareness of the importance of mental health. This community service program aims to increase mental health awareness through an educational and therapeutic approach based on Forgiveness Therapy and Resilience Training. Activities are carried out through three stages: problem identification and coordination with the prison, intervention implementation, and evaluation of results. Participatory methods are used to build active involvement of prisoners, with techniques such as group discussions, positive affirmations, Butterfly Hug, and emotional journal writing. The results showed an increase in participants' understanding of mental health, ability to forgive themselves, and resilience in dealing with life pressures. In conclusion, this intervention is effective in supporting the emotional recovery of prisoners and has the potential to become a model of psychosocial services that can be replicated in other correctional institutions.

This study aims to analyze the impact of marketing mix elements on visitor satisfaction at Papuma Beach in Jember, with a focus on Generation Z as the primary target. The marketing mix examined includes word-of-mouth promotion, location, entrance ticket prices, products and services, and available facilities. This research employs a quantitative approach using multiple linear regression analysis, along with partial and simultaneous tests to measure the influence of independent variables on visitor satisfaction. Data were collected through questionnaires distributed to 100 Generation Z respondents, as well as observations and interviews. The findings indicate that, partially, word-of-mouth promotion, location, and facilities do not significantly affect visitor satisfaction. However, ticket prices and the quality of products and services at Papuma Beach significantly influence visitor satisfaction. Simultaneously, the marketing mix affects Generation Z visitor satisfaction with a contribution of 73.5%. The main factors determining visitor satisfaction are the natural beauty, appropriate ticket pricing, and the quality of services provided. This study recommends that Papuma Beach management pay closer attention to marketing strategies aligned with Generation Z preferences and enhance the attraction of the tourist site through service innovations and facility improvements.

Diarrhea is still the leading cause of infant morbidity and mortality in Indonesia, especially in areas with limited access to clean water and adequate sanitation. This community service activity is carried out with the aim of increasing maternal knowledge about the signs and symptoms of diarrhea in children, increasing maternal awareness in maintaining children's hygiene and health to prevent diarrhea, and providing practical training on early treatment of diarrhea. This activity involved 30 mothers who have early childhood in Bangun Rejo Village, Tanjung Morawa District. The methods used include interactive lectures, group discussions, demonstrations of making oralite solution (ORS), correct handwashing practices, and distribution of educational leaflets. Evaluation was carried out through pre-test and post-test to measure the increase in participants' knowledge before and after the activity. The results of the activity showed a significant increase in maternal understanding of the prevention and treatment of diarrhea. Participants were able to identify early symptoms of diarrhea, practice how to make ORS correctly, and show readiness to take the child to a health facility if signs of dehydration appear. This activity proves that community-based health education is effective in increasing maternal knowledge and preparedness in preventing and treating diarrhea in children. Strengthening similar educational programs is essential to be implemented sustainably, especially in areas with a high risk of diarrheal diseases. These efforts can make a real contribution to reducing the incidence of diarrhea and improving the health status of children in vulnerable communities.

The research is entitled The Influence of Facilities, Services and Needs on the Reading Interest of Medan State Polytechnic Students, with the research objective being to determine the Influence of Facilities, Services and Needs on the Reading Interest of Medan State Polytechnic Students with this research method, namely Quantitative with data collection methods Observation, Study Libraries, and Questionnaires. Meanwhile, this research was tested using SPSS version 25 statistics which found the results of a positive influence between the independent variable on the dependent variable. Based on the research results it was found that Facilities had an influence tcount of 2.636 > 1.988, while on the results of the Service variable the tcount was 2.243 > 1.988, However, the Requirements variable found a t-count result of 3.567 > 1.988. This result can also be seen as an overall influence in the Coefficient of Determination test which shows a result of 0.355 or 35.5%, where the remaining 64.5% of the figure is influenced by other variables. Based on the research results, it was agreed that the facilities, services and needs to increase students' reading interest as visitors must be improved further.

Budget planning in Islamic educational institutions is a crucial factor in ensuring the sustainability and effectiveness of financial management. This article analyzes the strategies for preparing budget plans in Islamic educational institutions from operational and technical perspectives. Proper planning ensures the optimal allocation of resources to support the learning process, facility maintenance, and quality improvement in education. This study highlights the importance of transparency, accountability, and the use of performance-based approaches in budget management. Additionally, government regulations, stakeholder involvement, and the utilization of technology are key factors in enhancing the efficiency and effectiveness of budget planning in Islamic education. The findings of this study are expected to provide insights for Islamic education administrators in developing a more structured and sustainable financial strategy.

The aim of the research is to determine the basic considerations in calculating PBB for Regional Governments/Regency Governments. This research is field research. Data collection techniques were carried out using literature studies. To carry out airport assessments, the Cost Approach is used. The assessment approach is carried out by adding up the Land Market Value indication, Building Market Value indication and Facility Component Market Value indication. The research results show that the assessment for airport PBB is not just a taxation instrument, but also a form of regional economic development. With good consideration and calculations for a PBB at the airport, this will provide great benefits and impacts for the government and surrounding communities.

The revitalization of the library at Lapas Narkotika Kelas IIB Banyuasin is part of an effort to enhance inmates’ reading interest as a form of social and educational rehabilitation within the correctional institution. This initiative aims to optimize the library’s function as a learning and empowerment facility for inmates. The research methods include observation, interviews, social assessments, and interventions such as providing reading materials, reorganizing the library, and promoting literacy through shared reading activities. The results indicate an increase in inmate participation in utilizing the library after revitalization. Additionally, there was a positive impact on their motivation to improve reading skills and comprehension, which supports their social reintegration process. Recommendations from this study include diversifying the book collection, integrating technology into the library system, and enhancing collaboration with external communities to sustain literacy programs within the correctional facility.

This study focuses on analyzing the impact of accessibility, facilities, and experiences on the community's interest in visiting the Wonosari Village Hall in Grujugan, Bondowoso. The research employs a qualitative method based on a literature review, integrating various previous studies that have explored the community's interest in visiting the Wonosari Village Hall. Additionally, quantitative data were obtained through interviews with village officials and several local residents. The village hall itself plays a crucial role in supporting various administrative activities, including agendas related to both sub-district and district-level governance. The findings indicate that each variable significantly influences the community's interest in visiting the village hall. Accessibility contributes to the ease with which residents can reach the village hall, while facilities and experiences are closely linked to the satisfaction levels following their visit. Those three plays a key role in determining the extent of the community's reliance on the village hall services, particularly in the context of technological advancements that allow for the use of social media and the internet. This aims to contribute to the fields of education, social sciences, and environmental studies, and serve as a reference for other researchers interested in further exploring the Wonosari Village Hall.