Publication Search

Factors that can attract consumer interest in satisfying customers at fast food restaurants in Medan City include providing quality service. In addition to service quality, customer experience is also another factor that can attract consumer interest in buying. One thing that companies can do is to build a brand so that it will create brand equity. Based on the description above, the title of the study is, " The Effect of Service Quality and Customer Experience on Customer Satisfaction at Fast Food Restaurants in Medan City ". The purpose of this study is to determine the effect of service quality and customer experience on customer satisfaction at fast food restaurants in Medan City, both partially and simultaneously, and the formulation of the problem in this study is whether service quality and customer experience affect customer satisfaction at fast food restaurants in Medan City. The results of the study indicate that service quality has a significant effect on customer satisfaction , customer experience has a significant effect on customer satisfaction and simultaneously the variables of service quality and customer experience have a significant effect on customer satisfaction. The company should pay more attention to the quality of service that has been provided to users of delivery services so that the service is not just a slogan but is implemented seriously so that the company's image is maintained in the eyes of service users.

The National Strategic Program stipulated in Presidential Regulation (Perpres) Number 109 of 2020 concerning the Acceleration of Implementation of the National Food Estate Strategic Project, which was implemented in Gadabung Village, Pandih District, Pulang Pisau Regency was implemented well, so that the community felt the direct impact in the form of a harvest area of 1,205 Ha in a bumper harvest with New Superior Varieties of Inbred and Hybrid rice. The success of Gadabung Village as part of the development of the national strategic food estate project has had a positive impact on making the area charming in the form of vast expanses of rice fields, so that the village can be developed into a tourist village. Based on this, the aim of this research is that the Regional Government of Pulang Pisau Regency makes public policies that can be directly operational, by developing the potential resources owned by the government of Gadabung Village, Pandih Batu District. This research uses a qualitative approach, the data displayed is generally in the form of actual and accurate sentence descriptions and connects the problems studied with a qualitative approach. Researchers go out into the field to research the object of study and hold direct interactions with the community with the aim of obtaining in-depth information about this matter, conducting in-depth interviews and observations. Research Results Based on documentation data, Central Kalimantan Food Estate Development activities, especially in Gadabung Village, were carried out through programs and activities, namely area planning and development of facilities and infrastructure, human resource development and farmer corporations experiencing increased capacity and business diversification. This is a form of sustainability effort for upstream-downstream agricultural businesses based on areas and agro-ecosystem suitability clusters. Increasing the welfare of the people in Gadabung Village will be better by becoming a tourist destination, because the scenery in the area is very beautiful with the support of available natural resources, traditional arts and culture of local people and immigrants (transmigration), both ethnic Dayak, Banjar, Javanese, Sunda, where people live in harmony, safety and peace. The conclusion from the results of this research is that Gadabung Village is a village where the National Strategic Program has been implemented which has succeeded in meeting its objectives, namely making Gadabung Village one of the rice barns in Central Kalimantan, with rice fields stretching across thousands of hectares, and the community feels the direct impact on improving welfare. infrastructure becomes better, the village's potential can become a support for becoming a tourist destination or tourist village.  

The image of government bureaucracy is influenced by the performance of public service agencies. For this reason, it is necessary to carry out continuous reform, in anticipating and adapting to developments in society. In an effort to improve the image, performance and professionalism of government agencies towards good governance, it is important to have unity of direction and views among government employees. In this research the problem is how the government of Kuala Kurun District, Gunung Mas Regency, Central Kalimantan Province improves the quality of public services and what only inhibiting factors in improving the quality of public services This research uses a qualitative approach, the data displayed is generally in the form of actual and accurate sentence descriptions and connects the problems studied with a qualitative approach. Researchers go out into the field to research the object of study and hold direct interactions with the community with the aim of obtaining in-depth information about this matter, conducting in-depth interviews and observations The results of this research show that the public service bureaucracy at the Kuala Kurun Subdistrict Office has not been maximized, public satisfaction with services in the dimensions of reliability, responsiveness, guarantees, empathy and direct evidence is implemented with minimum standards, this is because there is still an imbalance in the distribution of tasks and implementation The work that is the responsibility of employees at the Kuala Kurun Village Office, especially the main tasks and functions that have been determined. The causal factor is limited facilities and infrastructure which influences the provision of maximum public services. From the results of this research, it is recommended to evaluate the performance of public services, so that bureaucratic reform can be implemented in the Kurun Village Office, Gunung Mas Regency, Central Kalimantan Province.

The type of research in this study is a qualitative research method with description format, while the data collection techniques in this study are: observation, interviews, documentation. Then the data analysis techniques used is data collection, data reduction and conclusion drawing. Informants namely: Department of Industry and Trade of Sinjai Regency, Secretary of Bonto Tengnga Village, Market Traders of Sinjai Village. Tengnga, Bonto Tengnga Village Market Traders, buyers, Bonto Tengnga Village Community. Tengnga Village Community. The results of research on the Effectiveness of the Use of the Village People's Market Bonto Tengnga in Sinjai Borong sub-district, in terms of the number of traders and stalls concluded that the number of traders selling is around 10 people while the available kiosks are 12 but only one kiosk is used. there are 12 but only one kiosk is used. In terms of buyer interest in the People's Market Bonto Tengnga People's Market is still lacking buyers due to the market schedule which is close to the markets in Sorong. with the markets in Sinjai Borong, as well as the lack of income of the surrounding community, most of whom work as shopkeepers. surrounding communities who mostly work as farmers. In terms of Constraints and Obstacles to the Management of the People's Market, the regulation of traders in buying and selling in the market because sometimes the fields do not follow the rules of the market. in the market because sometimes the fields do not follow the government regulations that have been determined and the traders prefer to follow the regulations. government regulations that have been determined and traders prefer to sell in front of the market because they assume that buyers are buyers. because they think that buyers are always in front and do not keep the market clean. market cleanliness.

Background: Patient safety is one of the dimensions of quality that is the center of attention of health practitioners on a national and international scale. Patient safety is a top priority that must be implemented by hospitals with an optimal role of nurses that can support the patient safety movement. A good safety culture creates an increase in service quality in its implementation, the culture of reporting incidents has not been widely practiced because officers think that reporting incidents can threaten the work of medical staff. The purpose of this study was to determine the description of the implementation of patient safety culture in nurses in the inpatient room at Sanjiwani Gianyar Hospital. Method: The method used in this study was quantitative with descriptive research design. The sampling technique used was Nonprobability Sampling type of total sampling of 94 respondents. The research instrument used was a patient safety culture questionnaire which amounted to 42 questions. Results: The results of this study indicate that the implementation of patient safety culture with the culture category is sufficient (57.4%). Conclusion: The conclusion of this study is that the implementation of a patient safety culture is categorized as a sufficient culture, meaning that nurses have implemented a safety culture but are not optimal in carrying out services according to the SKP.  It is expected for hospitals to further optimize and pay attention to the implementation of patient safety culture.

The background of this research is the low level of employee performance in the Civil Service Police Unit and the Sikka Regency Fire Department. This research aims to: (1) determine the description of employee performance, leadership and work loyalty; (2) analyze the influence of Leadership and Work Loyalty on employee performance both partially and simultaneously. The population in this study were employees of the Sikka Regency Civil Service Police Unit and Fire Department, totaling 94 people. Because the population is limited, this research was conducted by census or saturated sampling. Data was collected through questionnaires and analyzed using descriptive methods and inferential statistics, namely multiple linear regression. Hypothesis testing is carried out through the F test and t test. The results of the descriptive analysis show that the background to the employee performance variable is in good criteria, the Leadership variable is in good criteria, then the Work Loyalty variable is in good criteria. The statistical results of the t test show that partially the Leadership variable has a positive and significant effect on employee performance. Furthermore, the Work Loyalty variable has a positive and significant effect on employee performance. The statistical results of the F test show that simultaneously the Leadership and Work Loyalty variables have a significant effect on employee performance. The results of the determination analysis show that the two independent variables in this study are able to explain variations in the ups and downs in performance of employees at the Civil Service Police Unit and the Sikka Regency Fire Department by 31%.

The provision of in-flight catering services is a crucial component in ensuring a high-quality flying experience, guaranteeing food safety and nutritional balance to support passenger health during flights. PT. Aerofood Indonesia Denpasar is committed to being an internationally recognized catering company that provides a diverse range of meals, including Asian cuisine, Japanese/Korean cuisine, Western cuisine, Nusantara and local cuisine, pastry and bakery products for airline passengers. One of the most frequently produced main dishes is Woku Belanga Fish.This study aims to provide a comprehensive overview of the importance of food safety implementation and nutritional analysis in the in-flight catering industry. The research employs a qualitative approach through observations and interviews. Food safety assessment is conducted by determining Critical Control Points (CCPs) at each stage, from raw material reception to distribution to the aircraft. The majority of product descriptions align with the Indonesian National Standard (SNI) 01-4852-1998. Laboratory examination of the Ikan Woku Belanga dish revealed a total plate count (TPC) of 1.1 × 10⁴ CFU/g, with no detectable levels of Enterobacter, Escherichia coli, Staphylococcus aureus, or Bacillus cereus. In terms of its nutritional value, when served as a lunch option for midday flights, the Woku Belanga Fish dish meets 61.5% of the energy requirement, 85.5% of protein, 60.5% of fat, and 54.7% of carbohydrates, based on an adult daily energy requirement of 2,150 kcal.

Tuberculosis is a chronic infectious disease induced by the bacterium Mycobacterium tuberculosis and can attack human organs, especially the lungs. The entry of this antigen causes the release of various pro-inflammatory cytokines which cause liver cells to synthesize acute phase proteins such as C-Reactive Protein (CRP). C-Reactive Protein is a type of alpha globulin protein that appears in the blood in response to inflammation in the body. The aim of this study was to determine the description of CRP in pulmonary tuberculosis patients at the Naibonat Community Health Center. The method used is descriptive with a cross sectional study design method. This research was carried out at the Naibonat Health Center Laboratory, Kupang Regency from February to April 2024. The examination method used was the qualitative latex agglutination method. The results of CRP examination on pulmonary TB patients from a total of 23 respondents obtained reactive results for 8 samples (35%) and non-reactive results for 15 samples (65%). Based on the results of reactive CRP, the highest number was found in males, 6 people (26%), while the highest number was found in the age range 12-25 years, 4 patients (Teenagers) (17%), with the highest length of treatment at 0 -2 months (intensive stage) as many as 6 patients (35%), with the highest patient status being new TB as many as 8 patients (35%), with the highest treatment status being non-resistant as many as 6 patients (26%).

Muhammadiyah Disaster Management Centre or MDMC is engaged in disaster management activities and triage systems. Information related to triage at MDMC Sragen Regency was obtained in 2019. Most volunteers had a basic understanding of disaster triage which was sufficient and indicated a need for knowledge and skills updates. The Objective of the Research; to determine the description of characteristic and knowledge of MDMC (Muhammadiyah Disaster Management Centre) volunteers about disaster triage in Sragen district. Methods; this type of research uses descriptive methods with a population 98 people sampling 50 respondents. Research instruments using questionnaires in the form of google forms with data analysis using univariate analysis. Results; the results showed that the characteristics of volunteers were male as many as 32 respondents (64.0%), in the age range of 17-25 years as many as 31 respondents (62.0%), with a high shcool/vocational education level as many as 31 respondents (62.0%) and had been a member of MDMC for 1-3 years as many as 28 respondents (56.0%). Then the results of volunteer knowledge in the moderate category as many as 35 repondents (70.0%). Summary; description of the characteristics and knowledge of MDMC volunteers about disaster triage in Sragen district the suffficient category.

This study describes the efforts made on the maritime boundary issues that occurred between Peru and Chile. Each began in 1947, where the State claimed jurisdiction and exclusive rights to waters 200 miles from each other's coast. The official dispute that occurred between the two began in 2007 when Peru certified the description of the sea that overlapped between the two parties. This type of research is qualitative. The research method used is descriptive analysis technique. Most of the data was collected through library studies and website searches. The data obtained were then analyzed using a theoretical approach related to International Relations, namely international organizations. The results of the study show that from both countries there were no results that described peace over the dispute that occurred because both countries had different interpretations of the borders they had. The last effort was taken firmly by Peru where the dispute would be submitted to the International Court of Justice in order to obtain peace and a decision on the sea areas of Peru and Chile in accordance with International Law through the International Court of Justice (ICJ).

Extortion by illegal parking attendants is very troubling to the community, especially motorists, and law enforcement should be carried out. Based on the description above, the author is interested in making the problem a research entitled Restorative Justice as an Approach in Law Enforcement Against Perpetrators of Extortion Crimes. This journal aims to describe and analyze the factors that cause the crime of extortion and the role of restorative justice as a method of law enforcement against the perpetrators of the crime of extortion. The research method used in this study is empirical juridical research. There are several factors that cause the occurrence of extortion crimes, namely economic, environmental, educational, lack of supervision and law enforcement and lack of legal awareness in the community. The Medan Sunggal Police enforce the law through alternative or restorative justice. Restorative justice is the settlement of criminal cases by involving the perpetrator, the victim, the perpetrator/victim's family, and other related parties to jointly seek a fair settlement by emphasizing restoration to the original state, and not retaliation.

The purpose of this study is to look at the morphology of affixation on vocabulary in Almaira's noveltoon ‘Behind Aisha's Veil’, especially in the third chapter with the theme ‘Love?’. The method used is qualitative. The data were collected through literature research and descriptive analysis that experienced affixation. This study found that the novel uses affixation, a linguistic process that involves adding affixes to the base form to produce new meanings. The study found that the use of affixes in the novel not only improves character descriptions but also increases the emotional depth of the story. The analysis results show that morphology plays an important role in shaping the meaning and characters in the story. It also shows that morphology reflects the social and cultural dynamics that women face in modern society. It is hoped that this research will enhance our understanding of how morphology is used in modern literary works.

Arumanis mango rind is an organic waste that contains secondary metabolites such as flavonoids. Many flavonoids are found in the rind of the arumanis mango, which acts as a very strong antioxidant and has the potential to heal wounds, including infected wounds. This study aims to determine the effect of arumanis mango (Mangifera indica L.) rind extract ointment on healing infected wounds caused by Pseudomonas aeruginosa bacteria, determine the effective concentration for healing infected wounds, and the histopathological decripstions. This research was an experimental study using male white rats which were divided into 5 groups, namely group I (control), group II (Gentamicin), group III (5% concentration), group IV (10% concentration) and group V (15% concentration). The parameters observed were the percentage of healing of infected wounds, epithelialization time, and histopathology. Then the data were analyzed using the ANOVA test followed by Duncan's further test.The results of the study were based on the group order above, from the parameters the average percentage of infected wound healing on 3rd day  was 29.73%; 48.84%; 45.95%; 42.81%; 42.33%, on 7th day it was 70.96%; 85.79%; 83.25%; 76.95%; 73.87%, and on the 14th day it was 89.89%; 93.32%; 93.87%; 92.67%; 91.48%. Epithecization time is 9; 6; 7; 8; 9 (day), for histopathology of fibroblast cells with a score of 1; 3; 3; 2; 2; for collagen fibers 1; 3; 3; 3; 3; for re-epithelialization 2; 3; 2; 2; 2; for inflammatory cells 0; 3; 2; 2; 2. The conclusion of the research is that arumanis mango peel extract ointment (Mangifera indica L.) has an influence on the healing process of wounds infected by Pseudomonas aeruginosa bacteria in male white mice, the most effective concentration and the best histopathological descriptions at a concentration of 5%.  

The purpose of this study is to look at the morphology of affixation on vocabulary in Almaira's noveltoon ‘Behind Aisha's Veil’, especially in the third chapter with the theme ‘Love?’. The method used is qualitative. The data were collected through literature research and descriptive analysis that experienced affixation. This study found that the novel uses affixation, a linguistic process that involves adding affixes to the base form to produce new meanings. The study found that the use of affixes in the novel not only improves character descriptions but also increases the emotional depth of the story. The analysis results show that morphology plays an important role in shaping the meaning and characters in the story. It also shows that morphology reflects the social and cultural dynamics that women face in modern society. It is hoped that this research will enhance our understanding of how morphology is used in modern literary works.

The research background was the pre-survey results which showed that the employees performance at Pintu Air Credit Union of Maumere Branch had not been optimal. This study aimed to (1) determine the description of employee performance, workload, and quality work of life and (2) to determine the influence of workload, and quality work of life on employee performance both partially and simultaneously. The population in this study was employees Pintu Air Credit Union of Maumere Branch, totaling 30 people. Data were collected through questionnaires and analyzed using descriptive methods and inferential statistics i.e. multiple linear regression. Hypothesis testing was done through F test and t-test. The descriptive analysis revealed the variables of employee performance, workload, and quality of work life were in the good category. The statistical results of the t-test showed that partially, the Workload variable had a significant negative influence on employee performance while the Quality of Work Life had a significant positive infuence on employee performance. The statistical results of the F test showed that simultaneously, the variables of Workload and Quality of Work Life had a significant influence on employee perfomance. The results of the determination analysis showed that the two independent variables in this study were able to explain the fluctuation of employee performance at the Pintu Air Credit Union of Maumere Branch by 17.567%.

This research is grounded on the issue of employee performance seen from quality aspects of employees at the Public Works and Spatial Planning Office of Sikka Regency has not been maximized. This research aimed to: (1) determine the description of employee performance, human resource empowerment, and competence (2) analyze the influence of human resource empowerment and competency on employee performance either partially or simultaneously. The population in this research was 56 employees of the Public Works and Spatial Planning Office of Sikka Regency. Due to limited population, this research was conducted through census or saturated sampling. Data were collected through questionnaires and analyzed using descriptive methods and inferential statistics, namely multiple linear regression. Hypothesis testing was done through the F-test and t-test. The results of descriptive statistical analysis showed that the response perception and employee performance variables, human resources empowerment, and competency were categorized as good. The results of the t-test showed that partially the human resource empowerment variable had a positive and significant influence on employee performance. The results of the F test showed that the variables of human resource empowerment and competency simultaneously significantly affected employee performance. The results of the determination analysis showed that the two independent variables in this research were able to explain the fluctuation of employee performance at the Public Works and Spatial Planning Office of Sikka Regency by 31.2% .  

Fatigue can be caused by personal stress factors. Based on observations and interviews, it is known that 5 drivers at the Gas Distributor Company in Gresik experienced work fatigue. The drivers complained that working hours that exceeded capacity limits and the pressure to continue making deliveries caused fatigue and increased turnover rates in the company. This study aims to analyze the description of work duration and work period with work fatigue in drivers of the Gas Distributor Company in Gresik. This study uses a quantitative descriptive method. The number of samples in this study was determined by a total sampling of 30 drivers. The method of obtaining research data was carried out by filling out a questionnaire. Based on the results of the analysis of the description of work period with work fatigue, 21 people with a work period of ≥5 years were obtained 5 people had high work fatigue and 4 people had very high work fatigue and 21 people <5 years were obtained 20 people had high work fatigue and 1 person had very high work fatigue. Analysis of the description of work duration with work fatigue showed that 6 people who worked <8 hours were obtained 3 people had high work fatigue and 3 people had very high work fatigue. Then from 24 people who worked ≥8 hours, 22 people had high work fatigue and 2 people had very high work fatigue. Based on the results of the work period analysis, most drivers worked <5 years as many as 20 drivers and in the results of the work duration analysis, most drivers worked ≥8 hours as many as 22 drivers.    

The higher the awareness regarding health, the higher the human need for health services. As a health service center, hospitals have the task of providing complete individual health services, providing inpatient, outpatient and emergency services. Social security provided by the Indonesian state is implemented by the Social Security Administering Body (BPJS) to ensure the certainty of equitable health services. This research is a quantitative descriptive study with an observational method to determine the description of satisfaction of BPJS outpatients regarding pharmaceutical services at Bekasi Hospital using Proportional Random Sampling sampling techniques with sample criteria of BPJS patients aged 17 - 65 years, who receive pharmaceutical services from the Pharmacy Installation Hospital at least 2 times. Based on the data provided, the highest overall satisfaction category is "Satisfied" while the lowest category is "Not Satisfied". These results show that the majority of patients feel a very high level of satisfaction with the services they receive. Based on the results of research conducted at the Bekasi Hospital Pharmacy Installation with 3 hospitals as research objects, it can be concluded that 51% of respondents feel satisfied with the pharmacy services at the hospital.

Vaname shrimp (Litopenaeus vannamei) is considered a superior variety. However, understanding water quality parameters is very important, because the crucial role of water must be maintained to suit the needs of vaname shrimp. Therefore, this research was carried out with the aim of evaluating the values ​​of vaname shrimp water quality parameters including temperature, pH, salinity, brightness, dissolved oxygen. The data collection method is carried out by making direct observations when going into the field. Observations are carried out in two ways, namely in situ with direct observation at the observation site. And ex situ is observation by taking samples in the field and observations will be carried out on the spot. Data analysis was carried out using quantitative descriptions. The research results show that the water quality parameters in vaname shrimp ponds are within the optimal range recommended by the Indonesian National Standards (SNI). Good water quality management, such as adjusting pH using limestone and providing probiotics, is an important factor to support shrimp growth. This research provides important information for cultivators in increasing vaname shrimp productivity.

The background of this employee's performance of Perumda Wair Pu'an Water Supply Sikka Regency has not been maximized. This research aims to (1) determine the description of employee performance, work motivation, and job satisfaction; (2) analyze the influence of work motivation and job statistics on employee performance both partially and simultaneously. The population in this research were employees of Perumda Wair Pu'an Water Supply Sikka Regency, totaling 50 people. This research was carried out through a census or saturated sampling due to limited population. Data were collected through questionnaires and analyzed using descriptive methods and inferential statistics, namely multiple linear regression. Hypothesis testing was done through the F-test and t-test. The descriptive analysis results showed that the variables of employee. Performance, work motivation, and job satisfaction were categorized as good enough. The statistical results of the F test showed that simultaneously the variables Work Motivation and Job Satisfaction had a significant influence on employee performance. The results of the t-test statistic showed that partially the variables of work motivation and job satisfaction had a significant influence on employee performance. The results of the Determination analysis showed that the two independent variables in this research can explain the fluctuation of employee performance by 30.5%.