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Transportasi udara telah menjadi bagian penting bagi manusia yang banyak dipilih oleh masyarakat umum. Salah satu pelayanan pada transportasi udara di bandara adalah check in counter. Pelayanan pada check in counter sangat penting untuk mendukung kelancaran penerbangan. Petugas check in counter harus memiliki kinerja yang baik dalam melayani penumpang dan bagasi penumpang. Penelitian ini bertujuan untuk mengetahui kinerja dan kendala petugas check in counter pada PT. Kokapura Avia cabang Yogyakarta International Airport.Penelitian ini menggunakan metode kualitatif. Berbagai teknik, termasuk observasi, wawancara, dan dokumentasi, digunakan untuk mengumpulkan data untuk penelitian ini. Reduksi data, penyajian data, dan penyusunan kesimpulan merupakan tiga tahapan analisis yang digunakan dalam penelitian.  Hasil dari penelitian ini adalah Petugas check in counter telah melaksanakan tugasnya dengan baik berdasarkan SOP seperti, hadir tepat waktu, memberikan pelayanan maksimal kepada penumpang seperti, memberikan informasi secara detail, waktu boarding, nomor penerbangan, rute, memastikan tujuan penumpang serta menangani bagasi penumpang dengan mengutamakan kepuasan penumpang serta bersikap profesional. Kendala yang dihadapi petugas check in counter yaitu system server check in down, antrian penumpang menumpuk, over baggage (bagasi berlebihan), keluhan penumpang dan bagasi stranded. Saran bagi perusahaan agar dapat mempertahankan kualitas pelayanan penumpang dan mencari solusi serta mengatasi kendala yang dihadapi petugas check in counter.

The importance of calculating weight and balance on an aircraft to support flight safety is something that must be done by service providers. Mistakes in calculating weight distribution can cause overloads that risk endangering the safety of passengers, crew, and the aircraft itself. This study was conducted at AirAsia Airlines with a focus on the Airbus A320 aircraft at Husein Sastranegara Airport, Bandung. The study used a quantitative method with primary and secondary data collection. Primary data was collected through direct observation in the field, while secondary data was obtained from documents, journals, and related literature. This study analyzed data related to aircraft weight, fuel, passengers, baggage, and cargo to calculate weight and balance on the loadsheet. The results of this study indicate that calculating weight and balance on loadsheets is an important process in ensuring flight safety. Steps involving calculating the weight of passengers, baggage, cargo, fuel, and the distribution of the aircraft's center of gravity ensure that the aircraft operates within the safe limits set by the manufacturer. Based on the analysis of passenger, baggage, cargo, and fuel data, the Zero Fuel Weight (ZFW) was 60,516 kg, Takeoff Weight (TOW) was 67,516 kg, and Landing Weight (LW) was 62,516 kg. All of these parameters are within the specified safe limits. Load management on an Air Asia A320 aircraft when overloading requires special attention to parameters such as Maximum Takeoff Weight (MTOW), Maximum Landing Weight (MLW), and Maximum Landing Weight (MZFW). If an overload occurs, as recorded on the fourth day in Hold 5, the solution that can be taken is to reduce the cargo load on that Hold. For the situation on the fifth day, where the Landing Weight (LW) exceeds the MTOW, the right step is to reduce the amount of fuel.

A limited security area is an area used for aircraft movement activities, employee or staff movement, and work equipment for flight activities, passenger and baggage movement that will board the aircraft, and vital installations/objects that are directly related to aircraft operations. The purpose of this study was to determine whether the perimeter fence of the limited security area of Adi Soemarmo International Airport was in accordance with applicable provisions and what efforts were made by Airport Security officers to meet the perimeter fence standards in the limited security area of Adi Soemarmo Boyolali International Airport. This study uses a qualitative approach with the types and sources of data, namely primary data and secondary data. This research was conducted at Adi Soemarmo Boyolali International Airport and the time of implementation of this research was carried out from August 1 to January 11 at the Airport Security (AVSEC) unit. The results of this study are that the condition of the perimeter fence of the limited security area of Adi Soemarmo International Airport is not in accordance with applicable regulations. This can disrupt flight activities and threaten flight safety. Efforts made by Airport Security officers for security are patrols in the perimeter fence area and approaches to the community to prevent unlawful acts.

This study aims to analyze the Level of Service (LoS) at the international departure terminal facilities at I Gusti Ngurah Rai Airport, Bali, in accommodating the growth of passenger traffic. Referring to IATA standards, PM 178 of 2015, and PM 41 of 2023, this research evaluates the performance of facilities such as passenger and baggage screening, check-in, immigration, and waiting areas. The research method used is qualitative, with data collected through observation, interviews, and documentation. The results show that the international departure terminal facilities meet the established service standards and are capable of handling passenger congestion during holiday seasons (high season and peak season). Efforts made by airport management include terminal expansion, queue management, and the enhancement of security systems with the latest technology. In conclusion, the Level of Service at I Gusti Ngurah Rai Airport is categorized as good and complies with existing standards, but infrastructure development is still needed to accommodate future increases in passenger numbers.

Ground time is one of the important things in handling aircraft while in the apron area and Ramp handling officers are responsible for block on to block off activities and play an important role in improving service functions in the apron area. Ground time that does not comply with company standards can affect flight schedules and operational costs for an airline. This research aims to analyze the ground time achievements of the Airbus A350-900 aircraft on the performance of ramp handling officers. The method used in this research is a quantitative approach with data collection techniques, namely observation and interviews. The data analysis technique uses SPSS 25 which includes descriptive analysis by processing primary data in the form of ground time records for the Airbus A350-900 aircraft for two months which has been adjusted to secondary data, namely company documents to determine the average (mean) ground time each month.Based on the results of descriptive analysis to find out the average ground time, the results obtained in August were 55.53 minutes and in September it was 55.93 minutes, meaning that in general the ground time was still achieved and the performance of the ramp handling officers was very good because they reached the ground time on time. . If ground time is looked at based on the daily schedule, there are still several delays caused by several factors, namely delays in the arrival of planes from the origin airport to the destination airport, weather factors and delays for passengers with baggage.