Publication Search

In response to the evolving landscape of public healthcare services, hospitals are expected not only to maintain operational efficiency but also to adapt to the shifting needs and expectations of patients as healthcare consumers. The presence of non-BPJS patients in regional public hospitals plays a strategic role not only contributing to revenue diversification but also reflecting service quality, institutional competitiveness, and shaping public perception. The declining trend in outpatient visits by general patients at RSUD Balaraja over the past three years highlights the need to understand the factors influencing consumer behavior in determining revisit intentions. This study examines the effect of co-creation and hospital image on the revisit intention of outpatient general patients at RSUD Balaraja, with patient experience as a mediating variable. The research employed a quantitative explanatory design involving 278 outpatient general patients selected through purposive sampling. Data were collected via structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that patient experience plays a significant mediating role in shaping revisit intention among general outpatients at RSUD Balaraja. These findings confirm that patient experience serves as a central factor in post-service evaluation processes, which ultimately drive patients’ intention to return. Therefore, hospitals need to enhance patient involvement in service processes (co-creation), improve public perception of institutional image (hospital image), and develop patient-centered service systems as a key strategy to increase revisit intention among general outpatients.

The increasing participation in JKN in Denpasar has prompted BPJS Kesehatan to optimize the use of e-Dabu; however, the service continues to face persistent technical and usability challenges. Ongoing system issues, limited user proficiency, and unsatisfactory user experiences have reduced engagement with e-Dabu, highlighting the importance of understanding how the customer journey shapes positive emotions and customer passion through customer experience. This quantitative study employs validated measurement scales covering e-Dabu, customer journey, positive emotions, customer passion, and customer experience, with a sample of 190 business entity PICs at the BPJS Kesehatan Denpasar Branch. Data were analyzed using the SEM-PLS method, and the findings reveal that customer journey and positive emotions significantly influence customer experience. Additionally, positive emotions and customer experience significantly affect customer passion, while customer journey does not directly impact customer passion. The study concludes that enhancing customer journey, positive emotions, and customer experience is essential for increasing customer passion within BPJS Kesehatan Denpasar. These findings offer valuable theoretical and practical contributions to improving digital public service management.

The National Health Insurance program (JKN) has been in effect in Indonesia since early 2014, administered by the Social Security Administration (BPJS). The purpose of this community service program is to enhance the role of youth in optimizing the use of Mobile JKN and to assist the community in utilizing it. Mobile JKN is an innovation for the community, eliminating the need to wait in long queues at healthcare services. The participants were adolescents, specifically 13 students from MTs. Muhammadiyah Palleko in Takalar Regency. The method used was to provide outreach through presentations on the procedures for using Mobile JKN, followed by discussions to clarify any issues that the students still lacked. The results of this community service program are expected to increase the youth's knowledge of the use and utilization of Mobile JKN as a form of digital health care that can improve the effectiveness of healthcare services, enabling them to become agents of change in the success of the JKN program in Takalar City.

Perkembangan produktivitas tenaga kerja Indonesia menunjukkan tren positif dalam beberapa tahun terakhir, di mana pada periode 2018–2022 produktivitas meningkat sebesar 4,8% dengan capaian tertinggi pada tahun 2022 mencapai Rp86,55 juta per pekerja per tahun. Potensi kelautan dan perikanan yang besar menjadi salah satu modal penting dalam mendorong pertumbuhan ekonomi nasional. Proyeksi pertumbuhan Produk Domestik Bruto (PDB) Indonesia pada tahun 2025 diperkirakan berada pada kisaran 4,9% hingga 5%, yang didorong oleh belanja publik yang terarah serta peningkatan investasi di berbagai sektor strategis. Pada tahun 2024, jumlah lapangan kerja diperkirakan mencapai 144,64 juta orang dengan pertumbuhan lapangan kerja baru yang berkontribusi terhadap penurunan tingkat pengangguran. Indeks Pembangunan Manusia (IPM) mengalami peningkatan dari 71,92 pada tahun 2023 menjadi target 72,51 pada tahun 2025, yang mencerminkan perbaikan kualitas pendidikan, kesehatan, dan standar hidup masyarakat. Rasio Gini, sebagai indikator ketimpangan pendapatan, menurun menjadi 0,380 pada akhir tahun 2024, menunjukkan peningkatan pemerataan pendapatan. Dari sisi pelayanan kesehatan, data alokasi BPJS Kesehatan pada tahun 2024 mencatat 102,8 juta data sampel yang tersedia, mencerminkan cakupan layanan kesehatan yang luas. Sementara itu, dari sisi fiskal, total penerimaan pajak dalam APBN 2024 diperkirakan mencapai Rp2.309,86 triliun dengan realisasi sementara sebesar Rp869,50 triliun, di mana penerimaan pajak termasuk pajak penghasilan dan pajak pertambahan nilai menunjukkan tren peningkatan dalam beberapa tahun terakhir. Belanja negara diperkirakan mencapai Rp3.325,12 triliun yang diharapkan mampu mendukung pemerataan dan keberlanjutan pembangunan nasional.

This study aims to analyze the impact of layoffs (PHK) on the decline in people's purchasing power and Indonesia's economic growth in 2025. Layoffs are predicted to increase due to various factors such as tax hikes, subsidy restrictions, and decreased purchasing power. The study uses a quantitative method with secondary data from BPJS Ketenagakerjaan, Bank Indonesia, and other relevant institutions, as well as consumer survey data to measure the decline in purchasing power. The results show that layoffs significantly reduce people's purchasing power, which in turn negatively affects household consumption and national economic growth. The MSME and informal sectors are also affected by this decline in purchasing power. The study recommends policies that support industries prone to layoffs, revise layoff requirements, and maintain macroeconomic stability to prevent mass layoffs and minimize their impact on Indonesia's economy.

This study aims to determine how inactive membership archives are managed at the BPJS Ketenagakerjaan Jakarta Rawamangun Branch. The background of this study is based on the importance of good management of inactive membership archives to support smooth administrative services, considering that inactive membership archives still have utility value, especially as evidence of claims and membership audits. The research method used is a descriptive method with a qualitative approach, through observation techniques, interviews, and documentation studies. The results of the study indicate that the management of inactive membership archives includes the stages of creation, use, maintenance, and reduction of archives which are carried out according to procedures from the head office. Archives are arranged based on the Company Registration Number (CRN) so that it is easy to find archives when needed. However, archive management is still faced with several obstacles, such as limited storage space, the process is still carried out manually, and the lack of workers with special competencies in the fields of archiving BPJS Ketenagakerjaan Jakarta Rawamangun Branch has also attempted to overcome these obstacles by digitizing membership archives, although its implementation has not been fully integrated into an adequate electronic archive management system. The conclusion of this study is that the management of inactive membership archives at BPJS Ketenagakerjaan Jakarta Rawamangun Branch has been running quite well, but still needs to be improved, especially in strengthening technology, adding competent workers, and improving supporting facilities and infrastructure. This is important so that the archive management process can run more effectively and efficiently, and support the achievement of excellent service to participants.

This study aims to determine and evaluate the BPJS Health Service Policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital, Gorontalo Regency. The research method used is qualitative descriptive. The results of the study indicate that several indicators of the effectiveness of the BPJS Health service policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital have not been running optimally. In terms of effectiveness, the administrative procedures are still considered unclear and not easy by patients and families, especially with the time limit for processing BPJS only 3 x 24 hours. The adequacy indicator is running quite well, but administrative information is only delivered verbally without written support, so patients or their families often have to ask again for the information needed. In terms of equality, although there are differences in facilities and comfort between the VIP room and the general care room, equality in processing BPJS administration is maintained. Responsiveness is considered good; administrative officers are considered fast and precise in providing solutions to obstacles faced by patients. However, in the accuracy indicator, some informants felt that the time given for administrative management was not yet in accordance with needs, especially for patient families who live far away or have other activities. This indicates the need for a re-evaluation of the time provisions and the delivery of more complete and written information.

This study aims to examine and analyze the influence of transformational leadership style and compensation on employee performance through organizational citizenship behavior (OCB) at the BPJS Ketenagakerjaan Banyuwangi Branch Office. The research employs a quantitative approach using questionnaires for data collection and is tested using the Structural Equation Modeling (SEM) method with the WarpPLS 7.0 application. The results of the study indicate that: 1. Transformational leadership style has a positive effect on OCB at BPJS Ketenagakerjaan KC Banyuwangi. 2. Compensation has a positive effect on OCB. 3. Transformational leadership style has a positive effect on employee performance. 4. Compensation has a positive effect on employee performance. 5. OCB has a positive effect on employee performance. 6. OCB mediates the influence of transformational leadership style on employee performance. 7. OCB mediates the influence of compensation on employee performance. These findings provide guidance for organizations in managing leadership, compensation, and work culture to improve employee performance. From an academic perspective, this study enriches theories on leadership, compensation, OCB, and employee performance by providing empirical evidence that OCB plays a mediating role in these relationships.

This study aims to analyze the effect of e-service quality and e-trust Whatsapp Reminder on customer loyalty of BPJS Ketenagakerjaan Banyuwangi Regency with customer satisfaction as an intervening variable. In the digital era, technology-based services are a key factor in improving customer experience, especially in social security services. This study uses a quantitative approach with a survey method involving 100 respondents of BPJS Ketenagakerjaan Banyuwangi Regency participants who have used the Whatsapp Reminder service. Data was collected through questionnaire methods and direct interview sampling and then analyzed using the Smart PLS method. This Smart PLS analysis method used to analyze data is the value of Path Coefficients, P-value, and T-Statistics. The results showed that e-service quality and e-trust Whatsapp Reminder have a positive and significant influence on customer satisfaction. In addition, customer satisfaction acts as a mediator that strengthens the relationship between e-service quality and e-trust Whatsapp Reminder on customer loyalty. Thus, improving the quality of digital services and trust in the WhatsApp Reminder system contribute directly to BPJS Ketenagakerjaan customer loyalty. These findings provide implications for service managers for BPJS Ketenagakerjaan participants to continue to improve digital service quality and build customer trust in order to maintain loyalty in the long term.

One of the agencies formed by the government in handling social security is PT Jamsostek which has now changed to BPJS Ketenagakerjaan. BPJS Ketenagakerjaan consists of Old Age Security (JHT), Death Security (JK), Work Accident Security (JKK), and Pension Security (JP). In submitting a BPJS Ketenagakerjaan claim itself, you can go through the official SSO website (E-claim), the BPJSTKU Mobile application, the Antrian.bpjsketenagakerjaan.go.id site, and you can come in person. In principle, the method for claiming BPJS Ketenagakerjaan Old Age Security via E-claim or via the BPJSTKU Mobile application is not much different. After completing the requirements and documents, applicants only need to wait for the data verification schedule to the nearest BPJSTK office. And the method for disbursing BPJS Ketenagakerjaan Old Age Security can also be done offline or online. The purpose of this study was to determine the mechanism for submitting claims to BPJS Ketenagakerjaan Old Age Security with the ease of accessing claims, namely by using the E-claim feature and the requirements that must be submitted by BPJS Ketenagakerjaan participants in submitting claims and how to disburse BPJS Ketenagakerjaan Old Age Security funds in a structured manner. The results of this study are that there is convenience provided by BPJS Ketenagakerjaan Old Age Security in serving the claim system for participants by providing an E-claim system and the mechanism is quite easy to understand and access.    

This research delves into the socio-economic conditions of Batu Alang Hamlet in Moyo Hulu District, Sumbawa Regency, NTB in 2023. A quantitative method with a descriptive analysis approach was utilized, involving 100 respondents through questionnaires, observation, and documentation. The results of this research the majority of the population exhibits a high level of educational awareness, with most having at least a bachelor's degree, and some are still in the learning process. The productivity of the community is evident in their ability to meet daily needs with an average of two children. About 85% have BPJS insurance, while only 6% have the KIS insurance. Infrastructure and the environment, including access to clean water, sanitation, wells, and toilets, are considered adequate. Waste management is still basic without recycling facilities. Security is relatively good, with only 7% witnessing conflicts, while theft (67%) and narcotics-related crimes (25%) are common. The entire population adheres to Islam, with a 95% belief in religious figures. The economy of Batu Alang Hamlet is supported by various occupations such as farmers, traders, and blacksmiths. Average income ranges from < 1 million to 30 million, while expenditure levels, both for food and non-food items, range from < 1 million to 5 million. The economic infrastructure is considered quite adequate by 90%, but entrepreneurial interest remains low, with 35% expressing no interest.

The JMO application is a digital-based social security service system in the form of mobile apps. In its application, the JMO application still has many problems, one of which is when logging into the JMO application, you still have to wait a few moments to enter the menu display, in the data updating feature, especially at the stages of biometric verification and system development, but it does not provide significant changes in terms of both features and application view. The research aims to see the application of the Jamsostek Mobile (JMO) application system to BPJS Ketenagakerjaan at the Bogor Cileungsi branch office. the research method used is qualitative with a descriptive approach. Data collection techniques used are observation interviews and documentation. Research using the theory of DeLone & McLean.

Work From Home or working from home is the policy of the government of the Republic of Indonesia in handling cases of the spread of Covid-19 in Indonesia. The first Covid-19 case occurred in Indonesia in 2020, this made the Indonesian government create a large-scale social restriction policy which made all workers, both government and private, change their work system to Work From Home. BPJS Employment Mampang branch is a government agency that provides social security services to all workers in Indonesia. The aim of this research is to find out how work from home was evaluated during the Covid-19 pandemic at the BPJS Employment Mampang office. This research uses a qualitative approach and uses the CIPP model evaluation theory developed by Stufflebeam Zhang. The data collection techniques used were observation, interviews and documentation. The number of informants in this research was 12 informants. Data processing uses triangulation techniques. The results of this research show that the evaluation of Work From Home during the Covid-19 pandemic at the BPJS Employment Mampang office resulted in a fairly good evaluation. With the results of this evaluation, several employees agreed that the Work From Home program should continue to be implemented by making improvements to the Work From Home program so that it can be more effective for employees and the company. However, for employees who do not agree, it is because not all job desk jobs can be done Work From Home.

This research aims to find out the procedure for calculating JHT tax and printing guarantee claim vouchers. The research method used in this journal uses data collection techniques in the form of observation, interviews and documentation. The results of this research show that the role of E-PPT My Tax in calculating JHT tax and the procedure for printing guarantee claim vouchers can make it easier for a company to record financial reports sequentially and in detail. Having procedures makes it easier to carry out an activity accurately, consistently and relevantly. The conclusion of this research is that the role of E-PPT My Tax in calculating JHT tax and the procedure for printing guarantee claim vouchers is very important because you can know how to calculate tax in detail and by printing guarantee vouchers, a company's financial reports can be directed and clear, and later An archive will also be created if the file is used at any time.

Pendampingan  dalam kegiatan pengabdian kepada masyarakat (PKM)  di Gereja Kristen Jawa (GKJ) Kramas, Tembalang Kota Semarang sebagai upaya mewujudkan lanjut usia (Lansia) sehat, aktif dan mandiri.  Warga  lansia di gereja tersebut (2023) sebanyak 32,6% dari  110 warga,   sebagian besar  adalah perempuan  dan  aktif kegiatan rumah tangga,  sosial  dan usaha ekonomi mikro.   Pendampingan  dilaksanakan dengan fasilitasi menyusun Rencana Aksi Sekolah Adiyuswo GKJ Kramas, dengan pemberdayaan dan mengintegrasikan  tujuh kegiatan ke dalam Sekolah Adiyuswa yaitu : (1) Pemeriksaan Kesehatan; (2)  Kegiatan  Sosial/Keagamaan;  (3) Seni Budaya;  (4) Produktif secara ekonomi (untuk persembahan); (5) Jaminan  Sosial (tergabung dalam BPJS, bantuan bagi lansia  sakit dan santunan kematian)  (6) Pemberdayaan Keluarga  pra-lansia dan  keluarga yang memiliki lansia agar paham tentang kesehatan dan aktivitas)  (7)  Jejaring Kerjasama ( Posyandu dan Puskesmas Tembalang.   Kegiatan pendampingan dilaksanakan   pemberdayaan kader dari warga  gereja (doketr dan paramedic serta warga setempat), kelengkapan  data terpadu  lansia, penguatan kelembagaan  sekolah adiyuswo, peningkatan kapasitas kader, dan  promosi sehat, aktif dan  perilaku hidup bersih dan sehat, cek kesehatan  rutin  bersama kegiatan  bergereja dan  akses ke  Puskesmas.  Hasil pendampingan   dilakukan monitoring dan  evaluasi berdasarkan Rencana Aksi  Sekolah Adiyuswo GKJ Kramas menunjukkan perkembangan yang  baik  dan kegiatan sosial ekonomi  mendapatkan apresiasi dari  gereja dan masyarakat sekitar gereja.

This study aims to analyze the ease of making payments, ability to pay and compliance with making payment of the individual participant National Health Insurance (JKN-KIS) in the BPJS Kesehatan Magelang. This research, it is hoped that it will be able to contribute to BPJS Kesehatan regarding matters and ideas to form a strategy which can increase the collectability of JKN-KIS premium payment contributions, especially for the individual participant segment. This research belongs to the type of quantitative descriptive research. The data used in this study are primary data and secondary data. The data were collected through distributing questionnaires given to 400 individual participants BPJS Kesehatan. The data collection method in this study used a questionnaire using a Likert scale. The data that has been collected through distributing questionnaires, then testing the instrument. Where, the instrument test consists of validity and reliability tests. Researchers in this study took samples using purposive sampling technique, specifically for individual participants BPJS Kesehatan. This research uses quantitative descriptive analysis by calculating the average (mean). The results of the analysis show that the ease of making payments shows the dimensions mean high category in all dimensions, so it can be concluded that the participants are very easy to make contribution payments with the payment mechanisms and procedures and channels provided by BPJS Kesehatan. The results analysis of the ability to pay and the results analysis of compliance with making payments show the dimensions mean value of the low category in all dimensions. That it needs to receive special attention from BPJS Kesehatan so the ability and compliance in paying contributions will increase.

Social Security employment is one of the government's programs to protect Indonesian workers because this is the mandate of Article 28H paragraph (3) of the 1945 Constitution, after which the government established Law No. 40 of 2004 concerning the National Social Security System and Law No. 24 of 2004 concerning the Social Security Organizing Agency. The regulations mentioned are an active form of the state to protect its people, one of which is from the labor sector. The authors took a study based on some of these rules by taking the title of the analysis of social security participation in employment for micro and small businesses. The formulation of this research problem is 1) what employment social security programs have been followed by job providers in micro and small businesses 2) What factors are the obstacles for job providers in micro and small businesses in participating in the employment social security program. This research is exploratory with a qualitative approach with research objects in small and small businesses, the use of data using primary and secondary data sources. The large number of participants who do not know and participate in BPJS Employment is an obstacle to the lack of participation of BPJS Employment.

Tenaga medis dan non medis merupakan ujung tombak penyelenggaraan pelayanan di laboratorium medis pratama. Laboratorium medis pratama salah satu tempat yang wajib menerapkan sistem manajemen keselamatan dan kesehatan kerja (SMK3). Tujuan diterapkannya K3RS adalah terciptanya cara kerja, lingkungan kerja yang sehat, aman, nyaman, dan dalam rangka meningkatkan derajat kesehatan karyawan. Data Badan Penyelenggara Jaminan Sosial (BPJS) Ketenagakerjaan, hingga akhir 2015 telah terjadi kecelakaan kerja sebanyak 105.182 kasus di Indonesia. Kecelakaan kerja dapat dipengaruhi oleh lama kerja, usia, dan pendidikan seseorang. Penerapan K3 di Indonesia diatur oleh Undang-Undang Republik Indonesia Nomor 13 Tahun 2003 tentang Ketenagakerjaan. Pengetahuan K3 yang baik diharapkan mampu menekan angka kecelakaan kerja karena individu tersebut dapat menerapakan tindakan yang sesuai dengan pengetahuan K3 yang dimilikinya. Tingkat pengetahuan K3 bagi tenaga medis dan non medis sangat penting dalam menjaga keselamatan pasien dan diri karyawan itu sendiri. Berdasarkan hasil pre dan post test, dan pengamatan langsung selama kegiatan berlangsung, kegiatan pengabdian pada masyarakat ini memberikan hasil yaitu meningkatnya pengetahuan dan pemahaman peserta tentang K3 dan implementasinya.