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The development of information technology has encouraged the transformation of government administration toward digital-based governance, including correspondence management systems. Digital correspondence governance plays an important role in improving administrative effectiveness, bureaucratic efficiency, and the quality of public services. However, the implementation of digital correspondence systems in local government institutions still faces several challenges, including limited system integration, inadequate human resource capacity, and unstandardized electronic archive management. This study aims to analyze and construct a digital correspondence governance model in realizing administrative effectiveness at Dinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Gowa. This study employed a qualitative approach with a descriptive research type. Data collection techniques were conducted through observation, in-depth interviews, and documentation. Research informants were selected using purposive sampling techniques, while data analysis employed the interactive model of Miles, Huberman, and Saldaña through data condensation, data display, and conclusion drawing. The results indicate that the implementation of digital correspondence governance has improved the speed of document disposition, administrative efficiency, accessibility of documents, and organizational work coordination. However, the implementation has not been fully optimal due to constraints in system integration, human resource capacity, and digital archive management. This study produced a digital correspondence governance model emphasizing the strengthening of information technology, enhancement of employee competence, integration of administrative systems, and development of a digital work culture. It is recommended that government institutions strengthen the integration of digital correspondence systems, improve employee competencies, and establish sustainable electronic archive management standards.

The Legal Unit plays a crucial role in ensuring compliance with banking regulations, particularly in managing customer documents related to data protection and legal risk reduction. This study aims to explore the role and performance of the Legal Unit in managing customer files at Bank Sumsel Babel, Kapten A. Rivai Main Branch, and to identify obstacles and possible solutions. The method chosen in this study is qualitative with a descriptive approach. Data were obtained through observation, interviews, and document analysis, which were then analyzed using the interactive model of Miles and Huberman. The research findings indicate that the Legal Unit is responsible for ensuring that document management is carried out regularly, securely, and in accordance with applicable banking regulations. The implementation of Standard Operating Procedures (SOPs), internal supervision, and the use of digital archives contribute to legal compliance and minimize the risk of document loss and information leakage. Problems encountered include limitations in human resources and incompatibility with digital systems. Therefore, improvements in document management technology, training for human resources, and periodic SOP evaluation are needed to improve the effectiveness of the Legal Unit's work and maintain customer trust.

Community service is a form of implementation of the Tri Dharma of Higher Education which aims to make a real contribution to society through the application of knowledge and skills possessed by students. The rapid development of the business world requires every company to be able to manage operational activities effectively and efficiently. In carrying out company activities, administration has an important role in regulating various activities related to data recording, document management, and archiving company information. This service activity was carried out at CV. Stara Maju Perkasa with the aim of assisting in the implementation of more orderly and systematic operational administration. The method used is a descriptive method with a participatory approach through observation, interviews, and assistance in operational administration activities. The results of the activity show that the implementation of operational administration can improve the neatness of data recording, document management, and archiving of company archives so as to facilitate the process of searching for information. In addition, this activity also improves employee work efficiency and minimizes errors in administrative management. Thus, the implementation of good operational administration is able to support the smooth running of the company's activities as a whole.

Correspondence management is very important in government administration because it helps all parts of the organization communicate more easily. The purpose of this study was to assess the manual mail management system at the Riau Province Human Resources Development Agency (BPSDM) and find barriers and conformity with applicable regulations, especially Riau Governor Regulation No. 45/2019. The research was conducted using a descriptive qualitative approach involving participatory observation, in-depth interviews, literature research, and visual documentation. The results showed that the manual system used causes recording errors, delays in letter distribution, and difficulties in archive retrieval. In addition, the current provisions have not fully digitized the official manuscript and archive classification. Limitations in budget, infrastructure and HR training lead to mismatches between practices and regulations. The results show that to increase bureaucratic efficiency and improve accountability of public information, we must shift to a digital-based mail management system. According to this study, digitization of archives through applications such as Srikandi should begin immediately. This is necessary so that BPSDM can meet the demands of fast and accurate information services in the era of information technology.

This study aims to analyze the effectiveness of the internal control system in the Personnel Division of PT Sendang Derma Pesona in supporting effective, efficient, and well-governed human resource management. The background of this research is based on the importance of internal control systems in preventing administrative errors, reducing the risk of fraud, and ensuring compliance with labor regulations, particularly in personnel and payroll functions. This study employs a descriptive qualitative approach using an operational audit method. Data were collected through questionnaires, interviews, and document observation covering recruitment procedures, personnel data management, employee transfers, authorization processes, as well as payroll and bank reconciliation procedures. The results indicate that, in general, the internal control system in the Personnel Division has been implemented adequately, as reflected by complete personnel documentation and multi-level authorization in decision-making processes. However, several weaknesses were identified, including the lack of proper segregation of duties between payroll preparation and salary payment, the absence of regular bank reconciliation, and the continued use of manual personnel archive management. These weaknesses indicate that the internal control system still needs to be strengthened to minimize the risk of errors and improve the efficiency of personnel administration. The findings of this study are expected to provide practical implications for management in improving internal control policies and procedures to support better corporate governance and sustainable organizational performance.

In this era of ongoing digitalization, the use of information technology in records management is becoming increasingly crucial to ensure work efficiency and effectiveness. This study aims to examine the implementation of a dynamic archive storage system in the General Ledger Accounting Division of PT KPN Plantation. Specifically, this study identifies the obstacles encountered and analyzes the efforts made to overcome these challenges. Using a qualitative approach, primary data was collected through observation, interviews, and documentation studies with informants from General Ledger Accounting employees. Data analysis was carried out through a series of processes, including data collection, data reduction, data presentation, and conclusion drawing. The results of the study show that although the stages of archive management have been carried out systematically through a combination of physical procedures and digitization using E-Archive, its implementation still faces significant obstacles. The problems identified include managerial aspects such as high transaction volumes that cause document backlogs and space limitations, technical aspects such as the instability of the E-Archive system, and limited human resources with expertise in archiving. Collectively, these obstacles reduce the effectiveness and efficiency of the system, requiring a comprehensive and integrated improvement strategy to achieve reliable and sustainable archive management

Limited legal literacy among village officials may contribute to disorderly village administration, inconsistent document formats, weak record-keeping, and poor archive traceability, ultimately affecting public service quality. This Community Service Program (Pengabdian kepada Masyarakat/PKM) aimed to strengthen the legal literacy of village officials in Larangan Luar Village, Pamekasan Regency, to improve orderly and accountable village administrative governance. The program applied a hands-on training model combined with mentoring/document clinics and a pretest–posttest evaluation involving village officials (n = 18). Implementation consisted of three core training sessions and two mentoring sessions over four weeks, focusing on document legality, official correspondence standards, numbering and registers, and basic archive management. Results showed an increase in the average legal literacy score from 54.1 (pretest) to 74.6 (posttest), an improvement of 20.5 points. Beyond knowledge gains, document quality and administrative order improved through the adoption of practical administrative tools developed during the program. Key outputs included a concise module (±22 pages), 10 village administrative document templates, one village administrative SOP, and a simple filing system based on document classification and folder numbering. In conclusion, strengthening village officials’ legal literacy through practice-based training and mentoring effectively supports improvements in village administrative governance and is potentially replicable in other villages in Pamekasan with context-specific adjustments.

This article examines the management of incoming letters and files at the Regional Civil Service Agency (BKD) of Central Kalimantan Province, focusing on the strategic role of information services as instruments of transparency and bureaucratic reform. Using a descriptive qualitative approach, the research was conducted through in-depth interviews with five employees and participatory observation during an internship, revealing a systematic workflow: receipt, recording, disposition by the Agency Secretary, distribution to relevant fields, and filing. The results show the effectiveness of this mechanism in handling 20-30 documents daily, despite challenges such as dependence on physical archives, risk of data loss, and limitations in digitization that could potentially cause delays. Key recommendations include training in file digitization, developing integrated SOPs, action research simulations, and an internal database platform to increase efficiency by up to 50% and strengthen public access to information. The conclusion emphasizes that incoming mail management is not merely a routine task, but a strategic foundation for accountable ASN governance, with a recommendation for further research to integrate information technology to overcome structural obstacles.

The use of BRIMEN (BRI Document Management System) in digital document processing operations during internship activities at the Medan Regional Office of PT Bank Rakyat Indonesia (Persero) Tbk. is the main focus of this article. The objective of this study is to understand how the BRIMEN system contributes to the storage, retrieval, and classification of documents, particularly in relation to credit document management. This system was introduced to address common issues found in manual archiving, such as limited storage space, difficulties in document retrieval, and the risk of errors in preserving clients’ physical records. The research employed a descriptive qualitative approach through direct observation and active participation in daily workflows. The findings indicate that BRIMEN significantly improves operational efficiency by providing a more systematic and secure digitalization procedure for banking documents. The system not only reduces the risk of loss or damage to physical archives but also accelerates the process of data retrieval when required by work units. Through its classification and tracking features, BRIMEN ensures better consistency between digital data and physical documents, although several technical challenges remain, such as restricted access to storage rooms and difficulties in scanning older or non-standard documents. Overall, the results highlight the importance of implementing a well-structured digital document management system to support the smooth operation of modern banking institutions. BRIMEN represents a tangible step in BRI’s digital transformation, strengthening data security while simultaneously improving the quality of credit services delivered to customers. With continuous improvement, this system has the potential to serve as a model for digital document management that can be more widely adopted across Indonesia’s banking sector.

This community service activity aims to increase the capacity of disaster archival document management and strengthen financial governance within the Muhammadiyah Disaster Management Center (MDMC) in Palangka Raya City. Orderly, systematic, and accountable archive management is a crucial factor in supporting a rapid, precise, and coordinated disaster response. Furthermore, transparent and efficient financial governance is the foundation for program sustainability and public trust in the organization. This training program is designed to provide MDMC administrators and volunteers with a comprehensive understanding of the principles, procedures, and best practices in disaster archive management and organizational finances. The implementation method includes presentations through interactive lectures combined with group discussions to identify real-world problems and solutions. Participants also have the opportunity to engage in hands-on practice, such as compiling disaster archival documents, managing archive databases, and creating simple financial reports in accordance with nonprofit accounting standards. Furthermore, this training introduces national regulations related to archiving and data protection, ensuring that practices are aligned with statutory provisions. The results of the training demonstrated an increased understanding of the participants regarding the importance of archive management and financial governance, as evidenced by their ability to systematically organize documents and present accountable financial reports. It is hoped that, after the training, participants will be able to consistently apply these principles in MDMC's operational activities. This will create a well-organized documentation system, accountable financial management, and an MDMC institution that is increasingly professional, effective, and responsive to community needs in emergency situations. This activity is a strategic step to strengthen MDMC's role as the vanguard in disaster management at the local and national levels.

This community service activity aims to increase the capacity of disaster archival document management and strengthen financial governance within the Muhammadiyah Disaster Management Center (MDMC) in Palangka Raya City. Orderly, systematic, and accountable archive management is a crucial factor in supporting a rapid, precise, and coordinated disaster response. Furthermore, transparent and efficient financial governance is the foundation for program sustainability and public trust in the organization. This training program is designed to provide MDMC administrators and volunteers with a comprehensive understanding of the principles, procedures, and best practices in disaster archive management and organizational finances. The implementation method includes presentations through interactive lectures combined with group discussions to identify real-world problems and solutions. Participants also have the opportunity to engage in hands-on practice, such as compiling disaster archival documents, managing archive databases, and creating simple financial reports in accordance with nonprofit accounting standards. Furthermore, this training introduces national regulations related to archiving and data protection, ensuring that practices are aligned with statutory provisions. The results of the training demonstrated an increased understanding of the participants regarding the importance of archive management and financial governance, as evidenced by their ability to systematically organize documents and present accountable financial reports. It is hoped that, after the training, participants will be able to consistently apply these principles in MDMC's operational activities. This will create a well-organized documentation system, accountable financial management, and an MDMC institution that is increasingly professional, effective, and responsive to community needs in emergency situations. This activity is a strategic step to strengthen MDMC's role as the vanguard in disaster management at the local and national levels.

Classification codes are an important instrument in the management and storage of archives, serving as a guide to facilitate the retrieval of archives quickly, precisely, and accurately. Classification codes can be letters, numbers, or a combination of both. At the Surabaya Industrial Training Center (BDI), a classification code system has been applied in the filing process. However, as the volume of archives increases every year, there has never been a thorough evaluation to ensure their suitability with the development of existing types of archives and the demands of modern administration. This study aims to evaluate the effectiveness of the classification codes used in BDI Surabaya, especially in supporting the process of rediscovery of archives. The research method used is a descriptive method with data collection techniques through observation, interviews, and field documentation conducted for three months. The results of the study show that the classification code structure at BDI Surabaya is adequate to the tertiary level and facilitates the process of rediscovering old archives. However, the existing system has not accommodated some new types of archives, such as student internship archives and business incubator archives. This classification gap results in delays and inaccuracies in the grouping of archives. In addition, the increase in the average archive volume of 34.7% per year further emphasizes the urgency of updating the classification system to be in line with the development of organizational needs. In conclusion, it is necessary to improve the classification code by adding the PP.03.19 subcode for student internship archives and DL.16 code for business incubator archives. It is also necessary to prepare new SOPs, update the archive list format, and train archivists to improve the effectiveness of archive management.

This study aims to determine how inactive membership archives are managed at the BPJS Ketenagakerjaan Jakarta Rawamangun Branch. The background of this study is based on the importance of good management of inactive membership archives to support smooth administrative services, considering that inactive membership archives still have utility value, especially as evidence of claims and membership audits. The research method used is a descriptive method with a qualitative approach, through observation techniques, interviews, and documentation studies. The results of the study indicate that the management of inactive membership archives includes the stages of creation, use, maintenance, and reduction of archives which are carried out according to procedures from the head office. Archives are arranged based on the Company Registration Number (CRN) so that it is easy to find archives when needed. However, archive management is still faced with several obstacles, such as limited storage space, the process is still carried out manually, and the lack of workers with special competencies in the fields of archiving BPJS Ketenagakerjaan Jakarta Rawamangun Branch has also attempted to overcome these obstacles by digitizing membership archives, although its implementation has not been fully integrated into an adequate electronic archive management system. The conclusion of this study is that the management of inactive membership archives at BPJS Ketenagakerjaan Jakarta Rawamangun Branch has been running quite well, but still needs to be improved, especially in strengthening technology, adding competent workers, and improving supporting facilities and infrastructure. This is important so that the archive management process can run more effectively and efficiently, and support the achievement of excellent service to participants.

PT. Taspen is engaged in the field of Pension Insurance and Old Age Benefits with financial management and reliable services as well as quality insurance products. The purpose of this service is to assist the pension archive management process at Malang Branch. This service is descriptive using observation, interviews, documentation and literature studies. The analysis uses literature studies and direct observations in the field. Administrative activities in the service division are managing, receiving, producing and storing files into archives. Pension archive management plays an important role so that it must be in accordance with established procedures. Pension archives consist of submissions of pension participant rights claims that are stored so as to determine the smoothness of the service process for pension participants. The more files that are collected and stored, the more important archive management is in its role as a source of information that is orderly and neat, making the tasks of the service section for pension participants able to run smoothly and on time. The result of the service is a pension archive management system including receiving archives in the form of file sorting, sorting archive numbers, sterilizing archives, weeding files, scanning, Compressing and ELO (Electronic Leitz Ordner), and storing archives. The storage of archives is carried out by arranging the file boxes on the archive rack according to the archive number listed on the map. The activities of borrowing and rediscovering archives are carried out according to the archive number needed in the participant service process. And another activity is the destruction of pension archives carried out by the general section if they are no longer needed.

The purpose of this research is to understand the realization of archive management, the role of administrative staff in archive management, and the obstacles faced by administrative staff in archive management at SMA Swasta Dharma Bhakti Siborongborong, as well as the solutions provided. The approach used in this research is a descriptive approach with qualitative methods. Data can be obtained through observation, interviews, and documentation. Data analysis is carried out using data reduction techniques, data presentation, and conclusion drawing. The results of this research describe: (1) The realization of archive management includes the functions of planning, organizing, implementing, and supervising the administrative staff in archive management. (2) The role of administrative staff in serving and providing the necessary information to both internal and external parties of the school. (3) The obstacles faced by administrative staff in archive management include the lack of meticulousness of the administrative staff and the minimal archiving facilities. Therefore, the solution to improve archive management is to add archiving equipment in the administration office such as cabinets, archive racks, and folder maps, and the administrative staff should be more meticulous in storing documents.

Plastic waste is a common problem in all regions of Indonesia. As one of the largest contributors to plastic waste in the world, Indonesia faces a major challenge in plastic waste management. One creative solution that is gaining popularity is ecobricking, an environmentally friendly plastic waste management technique that turns plastic waste into strong and durable “bricks”. This research uses a qualitative method in the process, where data is taken through direct observation in the Rejosari village environment, experiment, as well as literature studies from books, journal articles, and other archives. Through the KKN work program, 84 ecobricks were successfully made by collecting plastic waste from grocery stores, food stalls, and markets. Approximately 7 kg of plastic waste has been absorbed for the needs of ecobricking. Overall, ecobricks have great potential in reducing plastic waste, increasing community awareness of the importance of waste management, as an environmental conservation effort, while supporting local economic empowerment.

The rescue effort of handling the archives of the Coronavirus Disease 2019 (COVID-19) pandemic at the Archives and Library Office of Mataram City aims to document and preserve information related to the COVID-19 pandemic in Mataram City. The rescue effort is carried out by identifying, collecting, processing, and storing COVID-19 archives in physical and digital forms. These archives include policy documents, statistical data, activity reports, and other documentation related to handling COVID-19 in Mataram City. This is crucial for several reasons. First, these archives have high historical value and can be used to study how Mataram City handled the COVID-19 pandemic. Second, these archives serve as research materials for developing future disaster management policies and strategies. Third, these archives serve as evidence of government accountability and transparency in handling the COVID-19 pandemic. The archive rescue effort at the Archives and Library Office of Mataram City is still in its early stages. However, this effort demonstrates the commitment of the Mataram City government to document and preserve information related to the COVID-19 pandemic. This rescue effort by the village community institution in Mataram City is an important step in preserving valuable information related to the Covid-19 pandemic.

Archives for organizations or institutions have a role as a center for reminders, decision making, evidence and supervision, but many organizations or institutions have not maximized in records management and lack of awareness of archives so that it has an impact on retrieval of archives that are quite long and found to lose records resulting in decreased organizational performance and service quality. To overcome the condition, the Community Service Team held archive management training activities as a form of contribution to the community and helped partners overcome problems faced in organizations or institutions. The activity partners are 25 people from the Student Council Board of SMK Ma'arif NU Doro Pekalongan Regency. The method used is participatory and the material is delivered using the lecture method. This activity was welcomed by the Principal, Student Council Supervisor and Student Council Administrator because it could increase knowledge and skills for Student Council administrators in archive management. The student council board is very enthusiastic about participating in a series of activities and it is hoped that this activity can be sustainable.

Records management processes that are not carried out according to procedures will result in the administration process within the company not being optimal. Therefore, the management of active and inactive records must be considered carefully. Management of inactive records must be carried out according to procedures which include storage, maintenance and destruction. This research uses a qualitative descriptive approach, namely by formulating problems that guide research to explore or photograph the social situation that will be researched thoroughly, broadly and in depth. The data sources in this research use primary and secondary sources obtained from observations, interviews and documentation. Meanwhile, secondary data was obtained through books, previous research, and journal articles related to the research. This research aims to find out how the inactive records management system at PT. Prima Mitra Elektrindo. The results of this research indicate that the records management system is inactive at PT. Prima Mitra Elektrindo is quite good even though there are several things that need attention in the inactive records management system, the process of destroying inactive records, and the process of maintaining inactive records. Such as infrastructure that supports management and following guidelines in the management process.

The purpose of this research is to determine digital archive management which includes digital archive management facilities and to determine the positive impact of digital archive management for companies.This research uses a qualitative descriptive approach by describing and analyzing problems related to digital archive management. Primary and secondary data form the basis of qualitative research. Primary data for this research was obtained through documentation, observation, interviews and questionnaires, while secondary data was obtained from books, previous research and related articles.. From the results of this research, it can be seen that PT Anugrah Alam Karunia Abadi has not implemented digital archive management. However, the company is already discussing making a transition to digital archive management. In a comparison between the two methods, manual archives and digital archives, digital archive management increases the ease and speed of the sending, sharing and searching process. This also allows agencies to save physical storage space while providing more efficient access to users. Thus, this research shows that digital archive management can be beneficial for companies, such as improving operational efficiency and resource management. In the case of PT Anugrah Alam Karunia Abadi, implementing digital archive management can be a solution to increase the effectiveness of business processes and information management, and as a result, the company is expected to be able to take appropriate actions to implement digital archive management.