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Gisella Julianne Tolokende; Nur Isdah Idris

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2025 International Forum of Researchers and Lecturers

The #KaburAjaDulu phenomenon that emerged in early 2025 became a digital expression of Generation Z Indonesia towards various social, economic and political unrest in the country. This hashtag not only reflects the desire to migrate, but also symbolizes criticism of the national situation that is considered not to provide hope and space to develop for young people. This research uses a qualitative approach with the descriptive analysis, and utilizes constructivism theory in international relations and social identity theory to understand the dynamics of Generation Z's increasingly transnational identity. Through social media and diaspora support, Gen Z forms a global community that reinforces a collective narrative of seeking a future beyond national borders. Their identities are no longer confined to conventional nationalism, but are continuously negotiated through cross-border interactions and diasporic experiences. This research concludes that #KaburAjaDulu is not just a temporary trend, but a reflection of the transformation of youth identity in the era of globalization and digitalization. The findings highlight the importance of policies that are more inclusive and responsive to the needs of the younger generation so that they not only become global actors, but also still feel a sense of belonging and want to build the homeland.

Ahmad Muhamad Mustain Nasoha; Ashfiya Nur Atqiya; Mirza Ali Kharisudin; Rizky Nur Rohman; Muh Ridwan Wahyu Pratma +1 more

Deposisi: Jurnal Publikasi Ilmu Hukum 2025 International Forum of Researchers and Lecturers

This study discusses the role of Pancasila as the foundational and ideological basis of the Indonesian state in the context of international diplomacy, as well as its implications for the formation of national law and foreign policy. Pancasila functions not only as a normative foundation but also as a form of soft power that supports Indonesia's position in the global arena. This research uses a qualitative method with a literature study approach, drawing from journals, books, and relevant legal documents. The findings indicate that Pancasila influences Indonesia’s foreign diplomacy through core values such as social justice, deliberation, and humanity. However, challenges remain in its implementation, particularly in maintaining consistency between Pancasila’s values and global as well as national interests. In the context of international law, Pancasila as a legal ideal (rechtsidee) contributes to the development of a just, inclusive, and tolerant legal system. Therefore, revitalizing the understanding of Pancasila is crucial to ensure it remains a central guideline in every foreign policy decision and national legal development in Indonesia.

Sheva Yova Saahira; Tien Kamila Al Widad; Fieky Alfiyanti; Ahmad Muhamad Mustain Nasoha; Ashfiya Nur Atqiya

Jurnal Hukum dan Sosial Politik 2025 International Forum of Researchers and Lecturers

The Geopolitics 5.0 era has introduced a new paradigm in which artificial intelligence (AI), digital technology, and global power dynamics are reshaping traditional diplomatic practices. As a nation rooted in the Pancasila ideology, Indonesia faces complex challenges in upholding its principles of humanity, unity, and social justice amid increasingly competitive geopolitical shifts. This research aims to analyze the relevance of Pancasila as a strategic framework for Indonesia’s diplomatic efforts in responding to the challenges of Geopolitics 5.0, while formulating policy recommendations aligned with national values. The study employs a qualitative approach, analyzing content related to Indonesia’s foreign policy, government documents, and recent diplomatic case studies. Supporting data is drawn from academic literature, archives of the Ministry of Foreign Affairs, and reports from global think tanks. The findings demonstrate that Pancasila serves as a critical foundation for shaping Indonesia’s adaptive diplomacy, particularly through: (1) soft power strategies rooted in cultural and creative economic assets, (2) digital diplomacy that prioritizes cyber sovereignty and freedom, and (3) leadership in multilateral forums. Pancasila’s values not only remain relevant but also provide Indonesia with a strategic advantage in building principle-driven diplomacy in the Geopolitics 5.0 era. Policy recommendations include strengthening digital human resource capacity, fostering collaborative technology research, and advancing public diplomacy initiatives.

Iklima Nur Sya`bani; Evita Putri; Nashrulloh Al Hasani; Queentoqo Haura; Budi Ardianto

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

This study aims to identify the human rights (HR) violations experienced by Palestinian civilians in the context of international law and to evaluate the various conflict resolution efforts that have been undertaken. Based on an analysis of various forms of violations, such as killings, administrative detention without charges, movement restrictions, evictions, and disruptions to education and healthcare services, this research finds that HR violations against Palestinian civilians are widespread and systematic. The study also assesses the effectiveness of the resolution efforts made by the international community, such as the Oslo Accords and various UN resolutions. Although there have been some advancements, these efforts are often hindered by distrust, ongoing violence, and failures to address core issues. To achieve a fair and lasting resolution, this research recommends full respect for human rights, cessation of actions that violate international law, and a genuine commitment from all parties to meaningful negotiations. The type of research used is a library research method with descriptive analysis by collecting data, organizing or classifying it, compiling, and interpreting it. This method is used because it can clearly describe the object of the study.

Muhamad Wildan; Fatih Arif Mutaqin

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2025 International Forum of Researchers and Lecturers

People who are not involved in war receive legal protection, as regulated in Article 3 of the 1949 Geneva Convention. People who are protected include combatants, militia members and civilians, but the protection has not been implemented properly, because violence often occurs against  they.  This writing explains the protection of people who are not involved in war, but this protection is still far from what it should be because violence still occurs against civilians who are victims of inhumane actions.  

Sindi Yoana; Henny Armaniah

Jurnal Riset dan Inovasi Manajemen 2025 International Forum of Researchers and Lecturers

PT Senduk Jaya Internasional (Ekles Clinic) is a company in the beauty and healthcare sector that views human resources as its primary asset. This research aims to analyze the impact of recruitment and training on employee performance. The research method used is multiple linear regression, with data collected through questionnaires, interviews, and literature studies.The results indicate that recruitment has a negative impact on employee performance, suggesting that an ineffective recruitment process can lead to decreased performance. On the other hand, training has a significant positive effect on employee performance, demonstrating that effective training can enhance employees' competencies and productivity. Simultaneous testing shows that both recruitment and training significantly influence employee performance. The coefficient of determination (R²) of 89.8% indicates that these two variables explain the majority of the variation in employee performance. By implementing a more selective recruitment process and continuous training, the company can improve the quality of its human resources and maintain its competitiveness in the beauty and healthcare industry.  

jannah, nur; Sri Hadiningrum

Jurnal Relasi Publik 2025 International Forum of Researchers and Lecturers

Permasalahan pengungsi saat ini adalah masuknya pengungsi dari negara Myanmar yaitu pengungsi etnis Rohingya. Konflik etnis Rohingya yang berkepanjangan yang terjadi di Myanmar membuat mereka lari dan keluar dari Myanmar, dan salah satu negara yang terkena dampak dari pindahnya etnis Rohingya ini adalah indonesia. Jenis penelitian yang digunakan dalam penelitian ini merupakan jenis penelitian hukum normatif dengan teknik pengumpulan bahan hukum yang dilakukan dengan menggali kerangka normatif dan teknik studi dokumen menggunakan bahan hukum. Sehingga didapat kesimpulan bahwa  yurisdiksi dari ICC sendiri dalam menangangani kasus Genosida yang terjadi di Myanmar terhadap etnis Rohingnya, ICC berpedoman pada statuta yang mendasarinya yaitu Statuta Roma 1998. Kata Kunci:  Pengungsi, Genosida, Rohingya ABSTRACT The current refugee problem is the influx of refugees from the myanmar state of ethnic rohingya. The ongoing rohingya ethnic conflict in myanmar leaves them in and out of myanmar, and one of the countries affected by the rohingyas is Indonesia. The type of research used in this study is a normative-law study with legal collection techniques done by digging up normatif skeletons and document study techniques using legal materials. This leads to the conclusion that the jurisdiction of the ICC itself is responsible for the genocide that occurred in myanmar against its ethnic rohinge, the ICC adheres to the underlying statute of Romans 1998. Key words: refugees, genocide, rohingya

Almira Siva Devina Wijarnako; Ellisa Noviana Dera; Wahyu Marginingtyas A.P; Endang Kartini Panggiarti

Jurnal Akuntan Publik 2024 International Forum of Researchers and Lecturers

In the era of globalization, companies face intense competition alongside the implementation of PSAK 22 (revised 2010) in Indonesia, particularly in the merger between PT Bentoel Internasional Investama, Tbk. and PT BAT Indonesia, Tbk. in 2010. Utilizing the purchase method according to PSAK 22, this research applies a qualitative approach with content analysis to compare the practices of business combination accounting before and after the adoption of IFRS. The research focuses on how well PT Bentoel Internasional Investama Tbk. adheres to accounting standards, especially PSAK 22 after IFRS adoption. The adoption of PSAK 22 and IFRS enhances transparency, limits potential earnings management, and improves the quality of financial reporting. Although there is an improvement in disclosing minority rights and non-controlling ownership, these aspects still require further attention. With its positive impact, this research demonstrates that the implementation of PSAK 22 and IFRS in PT Bentoel Internasional Investama, Tbk. can enhance the company's effectiveness in facing competition. Highlighting the positive impact of implementing PSAK 22 and IFRS in PT Bentoel Internasional Investama, Tbk., the research reinforces transparency, integrity, and the quality of financial reporting related to business combinations. The company is expected to be more effective in dealing with competition by reducing opportunities for earnings management practices. Recommendations for further research include expanding the sample size and conducting comparative studies for a more comprehensive understanding.    

Giska Fajari; Irwan Triadi

Jurnal Hukum dan Sosial Politik 2024 International Forum of Researchers and Lecturers

Drones are a new technology that can pose a threat to the sovereignty of many countries. Therefore, preventive efforts are necessary for a government to safeguard its interests. In this context, Indonesia needs to establish a legal framework from an international legal perspective, supported by national positive law, to mitigate the use of drones. The research, conducted through a normative-judicial analysis approach, concludes that a considerable number of legal instruments are aimed at protecting Indonesia from drone threats. However, Indonesia's military capability is not yet fully equipped to enforce the mandates of these laws. Consequently, the approach that can be taken is to prohibit drones altogether because they violate human rights and harm society.

Bunga Aldila Putri; Fandhika Al Khairi; Yusuf Taufiqurahman; Yuanita Fatma Anisa F; Deni Kurniawan

Jurnal Relasi Publik 2024 International Forum of Researchers and Lecturers

The meeting of foreign elements resulted from a relationship between foreign citizens (WNA) and Indonesian citizens (WNI) which resulted in the occurrence of International Private Law. Until now, the problem that can occur due to the existence of these two elements is regarding the status of children from extramarital relationships between foreigners and Indonesian citizens. This will happen because there are many considerations regarding the child's status, such as the laws of the country where the child was born and the laws of the country where both parents come from. There are a number of countries that adopt the jus soli principle, which means that the child will be considered a citizen of the country where he was born. This is different from other countries that apply the jus sanguinis principle, which means that the child will obtain citizenship status from one or both parents, regardless of where the child was born. Seeing this problem, this research discusses the status of the child if this occurs because a relationship is not registered as a marriage relationship. Then there is another discussion regarding the distribution of inheritance if the marriage relationship is not recorded. In this research, the method applied is the normative juridical method by looking at existing data and presenting it descriptively. It is hoped that with this research readers will be able to understand and add information related to the research.  

Logo Igo Karmed; Karina Alifia Maharani; Moh Imam Mahmudin; Restu Teguh Imani; Tsabisa Zaskia Putri Maharani

Jurnal Relasi Publik 2024 International Forum of Researchers and Lecturers

This research is conducted with the aim of analyzing the impact of mixed marriages between Indonesian citizens and foreign nationals according to the provisions of regulations No. 1 of 1974 concerning Marriage and No. 12 of 2006 concerning the Citizenship of the Republic of Indonesia, from the perspective of International Private Law (IPL). Employing normative research methods, this study utilizes legal materials in its examination. The collection of materials involves literature studies.Based on the research, in marriages involving individuals with different citizenships, the applicable laws for them also differ. The Marriage Law does not explicitly regulate the legal consequences arising from mixed marriages. The provisions governing its legal consequences state that the status of children from mixed marriages is regulated according to the acquired citizenship, determining the applicable law.Through the above regulations, certainty is still provided in the protection for women marrying foreign nationals and the children resulting from mixed marriages.

Fikri Dwi Fadillah; Muhammad Zirly Annadziif

Jurnal Hukum dan Sosial Politik 2024 International Forum of Researchers and Lecturers

International criminal law deals with extraordinary crimes, including the crime of genocide, which has been prohibited and regulated by various international treaties such as the 1948 Genocide Convention, the statute of the International Criminal Tribunals for the Former Yugoslavia (ICTY), the statute of the International Criminal Tribunals for Rwanda (ICTR), and the 1998 Rome Statute. This research aims to understand the crime of genocide in the context of International Law and its related dispute resolution methods. This research uses a doctrinal or normative juridical research approach. The results show that genocide crimes often arise as a result of the struggle for tribal rights which is a minority group. In addition, the existence of religious and racial fanaticism can also play a role in encouraging cultural discrimination that leads to the crime of genocide. In response to these crimes, International Law has developed regulations and dispute resolution mechanisms. This research provides an in-depth understanding of the root causes of the crime of genocide and highlights the role of International Law in addressing such acts. Dispute resolution methods, whether through peaceful or coercive means, become relevant in responding to the crime of genocide and upholding international justice. As such, this research contributes to further understanding of the complexity and urgency of addressing the crime of genocide within the framework of International Law.

Muhammad Alwan Ramadhana; Muhamad Syahrul Maulana; Zahra Febriani Nugraha; Rakha Elwansyah Giri Subagja; Mustika Mega Wijaya

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2024 International Forum of Researchers and Lecturers

Indonesia menghentikan ekspor nikel kadar rendah  melalui  Peraturan Menteri Energi dan Sumber Daya Mineral  No. 11 Tahun 2019 (Permen ESDM 11/2019) terkait perubahan kedua atas Peraturan Menteri Energi  dan Sumber Daya Mineral, pada tanggal 25 Desember 2018 mengenai pengoperasian tambang mineral dan batubara per  31 Desember 2019, Uni  Eropa sebagai salah satu importir nikel dari Indonesia menyatakan tidak setuju dengan pasal  dan mengajukan gugatan. Uni Eropa telah mengajukan keluhan ke Organisasi Perdagangan Dunia (WTO) atas larangan ekspor nikel  Indonesia. Uni Eropa menyatakan bahwa nikel yang diimpor dari Indonesia biasa digunakan oleh Uni Eropa  sebagai bahan baku industri baja tahan karat Eropa. Uni Eropa menuduh bahwa pembatasan tersebut dirancang oleh Indonesia untuk menguntungkan industri baja tahan karat dan pengecorannya. Adapun identifikasi masalah dengan bagaimana dampak terkait kasus larangan ekspor nikel terhadap hubungan perdagangan antara indonesia dan uni eropa dan apa alasan terkait kebijakan pembatasan ekspor nikel yang diterapkan pemerintah indonesia. Larangan ekspor nikel yang diberlakukan pemerintah Indonesia berdampak besar pada hubungan perdagangan antara Indonesia dan Uni Eropa. Uni Eropa,  konsumen  bijih nikel terbesar di dunia, telah mengambil tindakan hukum dan mengajukan gugatan terhadap Indonesia di Organisasi Perdagangan Dunia (WTO). Peristiwa tersebut telah menimbulkan ketegangan  hubungan dagang dan penyelesaiannya bergantung pada keputusan WTO. Pemerintah Indonesia menerapkan kebijakan pembatasan ekspor nikel karena berbagai alasan, antara lain meningkatkan nilai tambah tambang nikel, melindungi sumber daya alam, dan mendiversifikasi perekonomian. Keputusan tersebut juga berkaitan dengan upaya menjaga keseimbangan  perdagangan internasional dan mendorong praktik pertambangan yang lebih ramah lingkungan.  

Ayuk Septiyaningsih; Ifta Ngainun Nida; Putri Retnaningsih

Jurnal Manajemen Kreatif dan Inovasi 2023 International Forum of Researchers and Lecturers

The aim of this research isnto assess the implementation of Internasional Financial Reporting Standars (IFRS) at PT Garuda Indonesia Tbk, especially inte accounting aspect of business combinations. This research method is quantitative and uses analysis through a literatur study approach. The data used was obtained from the financial report of PT Garuda Indonesia Tbk for 2011, 2015,  daj 2018, taken from official company sources. Research findings show that PT Garuda Indonesia Tbk has succesfully implemented the PSAK 22 business merger accounting standard (revised 2011, 2015, dan 2018) which as been adapted to IFRS with efficiency in preparing financial reports. The impact of this research is to provide a significant contribution in helping shreholders and other related partiesnij evaluating the extent to which companies comply with applicable financial reporting regulations.

Bagus Dewa Maarif; Ema Prastiyanti; Jun Wily Saragih; Karina Diyah Lestari; Noni Prihandini

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2023 International Forum of Researchers and Lecturers

Indonesia is a country that has diversity in it. Starting from the diversity of ethnicities, languages, cultures to traditional arts which of course are unique characteristics of the country of Indonesia. One of the arts owned by Indonesia is Batik. Batik as a work of art has become a richness of Indonesian culture which is admired by the general public, both the Indonesian people themselves and the world community, but behind it all, batik is a form of traditional Indonesian art that requires maintenance, preservation and protection so that it can be enjoyed. by the next generation. This is so because batik is one of Indonesia's cultural products that is vulnerable to becoming a victim of recognition from other countries. There are quite a few phenomena that occur where batik is actually recognized or claimed by neighboring countries, such as Malaysia. This research was conducted to determine the chronology of Batik recognized by Malaysia, in addition to knowing the resolution efforts made by the government in terms of protecting Intellectual Property Rights (IPR) as Batik in Indonesia from the perspective of International Civil Law.

Muhammad Agustian Sakha; Heni Nur Anggraeni; Novia Amandha; Endang Kartini Panggiarti

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

Accounting pays close attention to aspects of foreign currency transactions and adjustments to the functional currency that impact financial statements. PSAK 10 is the main guideline in regulating changes in foreign exchange rates and affecting businesses. A good understanding of PSAK 10, functional currency, and foreign currency transactions is crucial for business entities, especially those operating in a foreign currency economic environment. The case study used in this research is descriptive qualitative with literature review method. Research that characterizes research subjects based on emerging facts is known as descriptive qualitative research. The results of the research on the case study of PT Dianta Mitrafairindo Internasional highlighted the significant role of foreign exchange transactions in the company's operations, with management seriously implementing proper accounting processes, dealing with foreign exchange differences, and recording them thoroughly. Despite a loss in 2018, the company managed to record a profit in 2019, demonstrating its seriousness and commitment in managing foreign exchange risks. Overall, PT Dianta Mitrafairindo Internasional demonstrated accuracy, vigilance, and a strong commitment to foreign exchange-related accounting aspects in the context of its global business.    

Azizah Rima Gitacahyani; Bilqis Dewi P; Cherisanda Nesya; Regita Kisnanda Putri; Yasmine Erlisa

Deposisi: Jurnal Publikasi Ilmu Hukum 2023 International Forum of Researchers and Lecturers

Divorce between spouses of different nationalities has become an increasingly common phenomenon in the context of globalization. International civil law plays a key role in addressing the legal issues arising from divorce between different nationalities. This article discusses the legal repercussions arising from such divorces, focusing on several important aspects. Determination of the applicable law is a major concern in cases of non-citizenship divorce. The Lex Loci principle is the rule used to determine the law governing divorce, with special considerations regarding both spouses being from different countries. The recognition of divorce in different jurisdictions is an important concern. The process of official recognition of divorce in different countries often requires special procedures and certain requirements. Issues related to child custody become particularly significant if the couple has children together. International civil law considers aspects such as child residence, custody, and child-related decision-making. A valid divorce certificate may be required for various purposes, including a change in marital status in each spouse's country. The process of obtaining a divorce certificate may vary in each spouse's home country. Pensions and inheritance may also be affected by divorce, and the application of international civil law principles is necessary to determine the associated rights.

Ririn Putri Setia Cahayanti; Suprapti

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

Dengan berkembangnya zaman dan teknologi, suatu perusahaan akan melakukan perubahan organisasi yang dirancang untuk memungkinkan perusahaan bertahan dan bersaing dengan perusahaan lain. Oleh karena itu diperlukan kinerja yang baik dari setiap orang yang ada di dalam organisasi. Salah satu masalah utama sumber daya manusia adalah bagaimana cara terbaik untuk meningkatkan kinerja karyawan. Metode pengumpulan data menggunakan kuesioner. Penelitian ini bertujuan (1) Untuk mengetahui apakah lingkungan kerja memiliki pengaruh terhadap kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang. (2) Untuk mengetahui seberapa besar pengaruh lingkungan kerja terhadap kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang. (3) Untuk mengetahui bagaimana lingkungan kerja dapat mempengaruhi kinerja karyawan unit Ground Handling PT. Kokapura cabang bandara Internasional Ahmad Yani Semarang.Untuk menganalisis seberapa besar pengaruh fasilitas ruang tunggu  terminal terhadap kepuasan penumpang Bandar Udara Internasional Lombok Nusa Tenggara Barat. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan Analisis Regresi Linier Sederhana, uji T, dan Koefisien Determinasi (R2). Adapun populasi dan sampel dalam penelitian ini adalah karyawan, leader, supervisor, dan manager unit Ground Handling PT.Kokapura Cabang Internasional Ahmad Yani Semarang yang jumlahnya pengambilan sebanyak 23 responden. Hasil penelitian menunjukkan nilai t hitung sebesar 26.130 dengan taraf signifikasi sebesar 0,01 < 0,05. Yang memiliki arti bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Sehingga disimpulkan Ha diterima dan Ho diterima maka terdapat pengaruh diperoleh koefisien determinal R Square yaitu sebesar 0,194 atau sebesar 19,4%  dan sisanya 81% dipengaruhi oleh variabel lain diluar variabel dalam penelitian ini. Dan hasil penelitian ini memberikan pengertian bahwa lingkungan kerja merupakan factor penting yang harus dijaga dan diatur dengan baik karena dapat memberikan pengaruh terhadap tercapainya kinerja karyawan pada unit ground handling PT.Kokapura cabang Internasional Ahmad Yani Semarang.

Evi Wahyuni Dau; Faiz Albana

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

Maskapai Lion Air is a private company engaged in aviation services that have been long enough in the territory of Indonesia. . Lion Air itself is famous for airlines that offer flights with low fares or Low Cost Carier (LCC) at prices that are somewhat cheaper than prices offered by other airlines considered an effort to discipline the public in traveling effectively and efficiently. Brand image is a very important thing that must be considered by companies as market participants, because through a good Brand Image will be able to cause emotional values in consumers. This study used quantitative methods using purposive sampling. The sample used in this study was 100 respondents. The results of the distribution of questionnaires to 100 respondents of Lion Air airline passengers at Bandar Uadar Internasional Yogyakarta and measured using Roscoe theory. Data collection of the number of samples using surveys and instruments in the form of questionnaires. Test T and coefficient of determination with Low Cost Carrier &; Brand Image as the independent variable and Purchase Decision as the bound variable processed using SPSS. The results showed that the value of t calculated t table with a value of 5.326 1.661 with a significance level of 0.05, so it can be concluded that Ho is accepted and Ha is rejected which means there is an influence of Loc Cost Carrier &; Brand Image on Purchasing Decisions simultaneously. based on the coefficient of determination R2, it can be concluded that the contribution of the magnitude of the influence of all variables (Low Cost Carrier &; Brand Image) on the dependent variable (Purchase Decision) is 53.3%, while the remaining 46.7% is influenced by other variables that are not studied. Based on the conclusions obtained in this study, there are several suggestions that can be given regarding Low Cost Carrier &; Brand Image on passenger decisions in purchasing Lion Air flight tickets at Yogyakarta International Airport, for companies it is expected to be able to maintain and improve the image of the company. By continuing to provide and improve quality in serving passenger needs. The company is also expected to understand the characteristics of its consumers about what is needed and wanted, thus the company will be easier in attracting consumers in making purchases both old consumers and to attract new consumers.

Maria Tiara Putri Manafe; Fryda Fatmayati

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).