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Career selection is an important process for students at Darussalam Gontor University (UNIDA) because it influences their academic development and future employment. However, many UNIDA students experience difficulties in determining suitable careers due to a lack of understanding of their psychological characteristics. This study aims to build a Decision Support System (DSS) for career recommendations for UNIDA students based on psychological test results using the Simple Additive Weighting (SAW) method. The psychological data used are non-clinical test results collected through a structured questionnaire from six respondents and converted into numerical scores. The research stages include determining criteria and weights, compiling a decision matrix, normalization process, calculating preference values, and ranking career alternatives using SAW. The career alternatives used consist of academics, corporate professionals, entrepreneurs, managers, and social/public services. The results show that the managerial career alternative obtained the highest preference value of 0.861, followed by entrepreneurs at 0.824, corporate professionals at 0.778, social/public services at 0.737, and academics at 0.703. These findings demonstrate that the SAW method is capable of providing objective and systematic career recommendations based on the psychological profiles of UNIDA students. This research is expected to assist UNIDA students and academics in making more informed career decisions tailored to individual characteristics

Budget efficiency is an important issue in state financial management because it is directly related to government spending priorities and their impact on public service programs. Discussions about budget efficiency policies are widespread on social media platform X, generating diverse public responses, thus necessitating an automated approach to understand public opinion trends more quickly and objectively. This research aims to analyze the sentiment of Indonesian people toward budget efficiency policies and compare the performance of the Naïve Bayes and Support Vector Machine (SVM) algorithms in classifying sentiment. The research data used 10,909 Indonesian-language tweets sourced from a public dataset, which were then processed thru the preprocessing stages including cleaning, case folding, normalization, tokenization, stopword removal, and stemming. Sentiment labeling is performed automatically using the Indonesian Sentiment Lexicon (InSet) approach to categorize data into positive, negative, and neutral sentiments. Feature extraction was performed using Term Frequency–Inverse Document Frequency (TF-IDF), and then the data was divided into training and testing sets with an 80:20 ratio. Model performance evaluation was conducted using a confusion matrix and the metrics of accuracy, precision, recall, and F1-score. The research results show that sentiment distribution is dominated by negative sentiment at 56.78%, followed by positive sentiment at 37.40%, and neutral sentiment at 5.83%. In the classification stage, SVM performed best with an accuracy of 86%, while Naïve Bayes achieved an accuracy of 74%. These findings indicate that SVM is more optimal for sentiment classification on social media text data and can be utilized to more effectively support the analysis of public response to budget efficiency policies.

The implementation of the One-Stop Integrated Service (PTSP) Website at the Ministry of Religious Affairs of Jambi City is part of the digital transformation of public services. This study aims to measure user satisfaction with the PTSP Website using the End User Computing Satisfaction (EUCS) method and the DeLone & McLean model. This research employed a quantitative approach using a survey method involving 100 respondents who are users of the PTSP Website. The EUCS variables consist of content, accuracy, format, ease of use, and timeliness, while the DeLone & McLean model includes system quality, information quality, and service quality. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The results indicate that system quality, information quality, and service quality have a positive effect on user satisfaction with the PTSP Website. This study is expected to serve as an evaluation reference for improving the quality of digital public services.

Managing Regional Public Service Agency (Badan Layanan Umum Daerah/BLUD) hospitals requires planning and budgeting processes that are accountable, measurable, and aligned with service performance. In practice, BLUD planning is still constrained by fragmented applications (hospital information system/SIMRS, finance, human resources, e-office, and procurement), duplicate data entry, approval delays, and limited monitoring of process compliance. This study aims to analyze requirements and design a web-based BLUD planning information system using an Enterprise Application Integration (EAI) approach through middleware to improve cross-system interoperability, data consistency, and the timeliness of executive reporting. The study adopts the Design Science Research (DSR) framework, comprising problem identification, definition of solution objectives, artifact design and development, demonstration, evaluation, and communication/report writing. The proposed system includes a unit-based budget proposal module and item management, a role-based approval workflow (RBAC) with SLA tracking, a budget ceiling (pagu) master to benchmark proposals, audit trails and report exports, and an executive dashboard integrating budget perspectives, service indicators (e.g., bed occupancy rate/BOR and patient visits), and process compliance. It also provides an integration design via middleware (ESB/message broker) supported by a canonical data model (CDM) and traceable logging (trace_id/correlation_id). Evaluation using black-box testing and API contract testing indicates that the main planning workflow operates as intended and the integration interfaces are consistently defined, providing a foundation for staged implementation and further performance evaluation.

Public complaint services are an essential part of public service delivery in supporting the government’s rapid response to various social issues and emergency situations. In West Tanjung Jabung Regency, public complaint services are provided through the HALO USTAD 112 Call Center managed by the Department of Communication and Informatics. However, the existing service still faces several limitations, including the lack of optimal integration in complaint data management, inadequate documentation of reports based on regional classifications, and limited capabilities in storing and retrieving complaint data. This study aims to optimize the HALO USTAD 112 Call Center service through the design of a mobile-based public complaint information system, so that the processes of receiving, managing, and monitoring reports can be carried out more effectively and in a structured manner. The system development applies the Waterfall method, which consists of requirement analysis, system design, implementation, and testing stages. The designed information system includes key features such as user and admin login, complaint submission, report management and verification, report monitoring, statistical visualization of complaint data, and regional-based report recapitulation. The application is developed using the Flutter framework with the Dart programming language, while Supabase is utilized as the backend integrated with a PostgreSQL database. The results of this study are in the form of a system design and prototype that are expected to improve the quality of public complaint services and support more accurate, integrated, and efficient data management.

This study analyzes the readiness for digital transformation at the North Sumatra Department of Population and Civil Registration (Dispendukcapil), which faces several challenges, including inadequate infrastructure, limited human resource competencies, and suboptimal internal policies. The findings indicate that infrastructure development, skill enhancement for human resources, and effective digital service integration can improve public service quality and increase public trust. Furthermore, national policy support and collaboration with external parties can accelerate the digital transformation process. Recommendations include sufficient budget allocation, regular training, the development of comprehensive standard operating procedures (SOPs), and periodic evaluations to identify and address implementation challenges. By implementing these measures, Dispendukcapil North Sumatra is expected to achieve a more efficient, transparent, and reliable digital-based public service system.

Digital transformation in Information Technology (IT) governance has become a crucial aspect in improving the efficiency of public services, particularly within the Department of Community and Village Empowerment, Population, and Civil Registration of North Sumatra Province. This study aims to analyze the implementation of digital transformation in IT governance using the COBIT 2019 framework. The research method includes the analysis of regulations, the role of IT, procurement models, implementation methods, and technology adoption strategies applied by the department. The findings show that IT implementation is predominantly strategic in nature, supporting the digitization of population services and enhancing data transparency. The IT procurement model comprises a combination of outsourcing (30%), cloud computing (30%), and insourcing (40%) to balance efficiency and system control. Agile methodology is the most dominant implementation method (50%), followed by DevOps (35%) for maintenance and traditional approaches (15%) for more structured projects. The department primarily adopts a "follower" technology adoption strategy (75%), reflecting a selective approach to digital innovation. Based on COBIT 2019 evaluation, the BAI (Build, Acquire, and Implement) domain is the main focus, with high scores in solution identification and improvement management (90) and change management (100), indicating the department’s readiness to adopt digital systems. However, challenges remain in information security, inter-agency data integration, and human resource readiness. The digital transformation of IT governance at the department has been systematically implemented, supporting the improvement of population service efficiency. Enhancements in security, infrastructure, and the strengthening of IT governance policies are necessary to optimize and sustain digital transformation implementation.

Information security is one of the key aspects of protecting information assets. Referring to the Regulation of the Ministry of Communication and Informatics No. 4 of 2016, Electronic System Providers (PSE) are required to implement information security to safeguard public interests, public services, state administration, and national defense and security. Therefore, the XYZ Regency Communication and Information Office, as an Electronic System Provider, needs to conduct an evaluation of its information security. This study aims to assess the level of information security at the XYZ Regency Communication and Information Office using the KAMI Index version 5.0 and to provide improvement recommendations in accordance with ISO/IEC 27001:2022 controls. The KAMI Index is used as a standard evaluation tool for assessing information security readiness based on the Regulation of the National Cyber and Crypto Agency (BSSN) No. 8 of 2021. The evaluation results show that the XYZ Regency Communication and Information Office obtained a final score of 248, with a readiness status of "Not Eligible" to meet the ISO/IEC 27001:2022 standard. The maturity level of information security is in the range of Level I to II. Improvement recommendations are provided based on questionnaire results that do not yet meet the ISO/IEC 27001:2022 standards. These recommendations serve as a reference for the XYZ Regency Communication and Information Office to align its information security governance with the ISO/IEC 27001:2022 standard.

Consumer demand for fast, accurate, and precise information has accelerated the adoption of information technology (IT) as a strategic tool in this era of globalization. The implementation of IT governance in public services plays an important role in improving efficiency, productivity, and service quality, by meeting community needs effectively. This study aims to evaluate IT governance in the public service sector through the implementation of international standards such as COBIT, ITIL, and ISO/IEC 20000 which focus on risk management, information security, and service efficiency. This research method uses a qualitative approach by analyzing related frameworks and regulations, and identifying factors that support and hinder effective IT governance. The results of the study indicate that the implementation of IT governance in public services faces significant challenges, including resistance to change, limited resources, and lack of readiness to adapt to changes in community values. The success of IT governance depends on the synergy between organizational policies, information strategies, and information architecture standards applied. In addition, the ITIL-based service model that emphasizes the integration of People, Process, Products, and Partners (4P) components has proven effective in improving the quality and satisfaction of public service users. This study recommends increasing inter-agency collaboration, improving technology infrastructure, and increasing digital literacy to ensure responsive, accountable, and sustainable IT governance in the public service sector.

Information technology (IT) has developed rapidly and is known to be the most important part of all aspects of life, such as education, business, and also government. Information technology allows organizations to increase efficiency and create innovative solutions and has an important role in improving the accountability of public services, especially in the aspect of government. The development of technology in the government aspect has an important role. One of the innovations in Indonesia is the SRIKANDI (Integrated Dynamic Archives Information System) application. SRIKANDI is an application developed to digitize archive and document management in government. The development of enterprise architecture in government institutions is crucial in ensuring that information systems can support processes effectively and efficiently. This research aims to develop enterprise architecture using the TOGAF (The Open Group Architecture Framework) method on the SRIKANDI application at the Baturraden District Office. The SRIKANDI application, which is an Integrated Dynamic Archive Information System, plays an important role in digitizing government archive management. The TOGAF method was chosen for its comprehensive approach in designing, implementing, and managing information system architecture. 

The tourism sector in regional development, especially in Klaten, contributes significantly to income through various tourism potentials. The Klaten regional government is trying to increase this potential by developing facilities, providing comprehensive information, and increasing accessibility. The development of information and communication technology also encourages innovation in the tourism system. Apart from that, this study also highlights the phenomenon of queuing at public service facilities, such as in Umbul Pelem, which is caused by an imbalance between the number of customers and service capacity. With an average of 20 customers per day and a service time of 5-10 minutes per person, the system currently uses two service counters.