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Erika Yolanda; Irwan Raharja

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The development of the cosmetic industry is increasing so that companies must innovate and must provide appropriate prices and maintain the quality of their products. Price is indeed the first measuring factor that is assessed by consumers as well as for the quality of the product. This study aims to determine the Price and Quality of Lipcream Wardah Products on Purchasing Decisions partially and simultaneously. The object of this study is Wardah Lipcream Products. In this study, primary data was collected by 100 respondents buying and using Wardah Lipcream products. The sampling method in this study was non-probability sampling with accidental sampling technique. The test phase was carried out with the results of the Validity and Reliability tests stating Valid and reliable, and normality test results 0.200 , multicollinearity test tolerance values 0.700 and VIF 1.429 and heteroscedasticity test spread randomly, autocorrelation test, multiple linear analysis, t test, f test and test coefficient of determination. This study used a questionnaire instrument with the help of Google Form and valid data which was collected by 100 respondents. This test used the SPSS Version 24 tool.The results of this study indicate that the variable price and product quality have a positive effect on purchasing decisions.    

Wira Tria Nita; Irwan Raharja

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to explain the partial and simultaneous influence between work discipline variables and work facilities on employee performance in the Depok City Regional Secretariat. Problems that occur regarding work discipline, work facilities, so that it can interfere with employee performance. This type of research is quantitative research because it leads to measurement methods and samples to test variables and hypotheses. Data processing using the SPSS program version 27, researchers conducted several tests including validity tests, reliability tests, normality tests, multicollinearity tests, heteroscedasticity tests, t tests, F tests, multiple linear regression analysis and determination coefficient tests. The population in this study amounted to all employees of the Depok City Regional Secretariat, the research sample was 50 people and all permanent employees were used as research samples (saturated samples). The results of this study obtained that work discipline has a partial and significant effect on employee performance. Work facilities have a partial and significant effect on employee performance. Work Discipline and Work Facilities simultaneously affect employee performance    

Sandra Dewi Safitri; Irwan Raharja

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of promotion and price on consumer purchasing decisions at Dexalove Collection Stores. To determine the number of samples in the study, researchers used the Slovin formula, where the Slovin formula was used when calculating data in the form of a survey with the population in this study taken from consumers who shopped at the Dexalove collection in April 2023 as many as 1,816 consumers. So, it can be concluded that the sample in this study was 95 respondents with a sampling technique using purposive sampling. The test methods in this study are validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis test, correlation determination test, f test, and t test. The results obtained in this study showed that the f test results were sig 0.000 <0.05 and the t test results were sig (0.000 <0.05). that there is an influence of promotion and price on consumer purchasing decisions at the Dexalove Collection Store where this can be proven by the results of the data quality test, namely the value of r count is greater than r table. And the correlation value in this study shows that the relationship between the effect of promotion and price on consumer purchasing decisions at the Dexalove Collection Store concludes that the results of the degree of correlation coefficient are high.    

Citra Malinda Sitorus; Afrahul Fadhilla Daulai; Fachruddin Azmi

Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

The progress of a nation cannot be separated from the progress of the world of education. According to Law Number 20 of 2003 concerning the National Education System, article 1 paragraph (1) states that "education is a conscious and planned effort to create a learning atmosphere and learning process so that students actively develop their potential to have religious spiritual strength. personality self-control, intelligence, noble morals, as well as skills needed by himself, the nation's community and the state. This research generally aims to describe (1) How the Leadership Role of Madrasah Heads Plays in Improving Teacher Disciplinary Leadership Attitudes at Private MTs Nurussholih Medan Polonia (2 ) What is the attitude of the Madrasah Head in Forming Disciplinary Attitudes of Teachers at Nurussholih Private MTs Medan Polonia (3) What are the Obstacles? and Efforts to Overcome Them Madrasah Heads in Improving Disciplinary Attitudes to Become Effective and Efficient This research is a type of qualitative research with a case study approach. This research was conducted at Nurussholih Medan Polonia Private MTs which is located at Jl. Cempaka No. 20 Karawang Sari Rejo Medan, Medan Polonia District, North Sumatra. The subjects in this study were the Madrasah Head, Deputy Madrasah Head, and Teachers. The techniques used in data collection are observation, interview and documentation techniques. The analysis technique in this study uses data reduction, data presentation and conclusion. Guarantees for the validity of the data in this study are credibility, transferability, reliability, and confirmability. The results of the research show that (1) The leadership of the Head of the Nurussholih Medan Polonia Private MTs Madrasah has seven roles in improving teacher discipline, namely as an educator, manager, administrator, supervisor, leader, innovator and motivator. (2) The attitude of the madrasa head in forming the teacher's attitude is good because the head of the Nurussholih Medan Polonia Private MTs madrasa is able to set an exemplary example for the teachers at the madrasa. (3) The madrasa head's efforts to improve teacher discipline are very strict in terms of teacher attendance, and the problem is that there are still teachers who do not come to the madrasa on time because the distance from home to school is quite far so they lack discipline.

Nurul Choirunnisa; Rani Kurniasari

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to test and analyze the effect of product quality and service quality on the decision to purchase futsal shoes on the Depok Topscore. The technique for determining the number of samples taken as respondents in this study was by using the Slovin formula, so it can be seen that the sample of this study was 85 respondents. The sampling method used in this study was a random sample method and data collection techniques by distributing questionnaires. Data processing in this study uses the IBM SPSS version 25 program to calculate the validity test and reliability test, classical assumption test, multiple regression test and hypothesis test. The test results show that product quality and service quality have a positive and significant impact on consumer purchasing decisions for futsal shoes on the Depok Topscore..    

Sandra Sri Rahayu; Barin Barlian; Arif Arif

Jurnal Manajemen Kreatif dan Inovasi 2023 International Forum of Researchers and Lecturers

This study aims to determine the simultaneous and partial effect of Work Motivation and Organizational Citizenship Behavior (OCB) on Employee Performance in the State Civil Apparatus of the Tasikmalaya City Health Service. The research method used in this study is to use quantitative research methods with descriptive methods. Respondents in this study were civil servant employees at the Tasikmalaya City Health Office as many as 90 employees. The type of data used in this study is primary data obtained through questionnaires. The data testing technique used in this study uses the validity test, reliability test and classic assumption test. Data analysis in this study used multiple regression analysis using SPSS software version 25. Data collection techniques used library research, interviews, and questionnaires. The results of the study show that work motivation and organizational citizenship behavior (OCB) simultaneously have a significant effect on employee performance. Work motivation partially has a significant effect on employee performance. Organizational Citizenship Behavior (OCB) partially has a significant effect on Employee Performance.

Farra Kharisma Rinta

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Study aims to determine the effect between the variables perspective of treatment rates (X1) health facilities (X2) and service standards (X3) on patient satisfaction (Y) at Gambiran Hospital, Kediri City. Type of research. This is quantitative research. The data collection techniques used are primary data and secondary data. Sample selection using purposive sampling method, the number of samples in the study obtained as many as 91 respondents at Gambiran Hospital, Kediri City. This research data was obtained through questionnaires, interviews, and literature studies. The analysis techniques used are Validity Test, Reliability Test, Classic Assumption Test, Multiple linear regression analysis, t test, Classical Assumption Test, Multiple linear regression analysis, Classical Assumption Test Classical Assumption Test, Multiple linear regression analysis, Test t, Test F and Test the coefficient of determination. Determination. From the results conducted in the study, it shows that the variables perspective of treatment rates, health facilities and service standards on patient satisfaction. patient satisfaction at Gambiran Hospital, Kediri City. The results of the study obtained a multiple linear regression equation Y = 11.078 + 0.233X1 + 0.426X2 + 0.718X3 and the results of the t test of the perspective variable of treatment rates partially significant effect on patient satisfaction. Health facilities partially significant effect on patient satisfaction. Service Standards partially significant effect on patient satisfaction. F test results obtained Fcount results with a significance value of 0.000 <0.05. From the results of the analysis it can be concluded that the perspective of treatment rates, health facilities and service standards simultaneously and significantly affect patient satisfaction at Gambiran Hospital, Kediri City.

Fitriyah Fitriyah

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study is entitled to determine the effect of Work Discipline, Work environment and Leadership Models on Work Loyalty. In this research using quantitative methods. The sample in this study were Proseecing employees at PT Syngenta Seed Indonesia PIER, Pasuruan Regency with a sample size of 106 respondents who were taken using a purposive sampling saturated. The analytical method used is multiple linear regression analysis. To obtain the test results in this study, validity and reliability tests were carried out, classical assumption tests were normality and heroscedasticity tests, and then hypothesis testing was carried out. The results of this study show that the results of the Determination Test (R2) for the variable Work Motivation, Work Discipline, Work Environment and Leadership Model have an effect on Work Loyalty of 0.446 or the equivalent percentage value of 46.3%, while the remaining 55.4% is influenced by other variables . For the significant level, namely the the Work Environment variable has a nt significant effect  Work Loyalty, while the Work Discipline variable has significant effect on Work Loyalty, and the Leadership Model variable has significant effect on Work Loyalty,

Lutfi Noor Apriliani; Arga Sutrisna; Ai Kusmiati Asyiah

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The purpose of this study was to determine the effect of workload and work environment on the performance of employees of the Ciamis Spatial Planning and Land Public Works Office. The research method used is a quantitative method of 55 respondents who are employees of the Ciamis Spatial Planning and Land Public Works Office. The type of data used is primary data obtained through distributing questionnaires to respondents and secondary data. Testing the data in this study includes validity test, reliability test, and classical assumption test. The data analysis tool used is multiple linear regression, correlation coefficient, and determination coefficient using IBM SPSS (Statitical Product and Service Solution) Windows version 25 software. Based on the results of the study it can be seen that workload and work environment simultaneously have a positive and significant effect on employee performance Ciamis Spatial Planning and Land Public Works Office. Workload partially has a positive and significant effect on the performance of employees of the Ciamis Spatial Planning and Land Public Works Office. The work environment partially has a positive and significant effect on the performance of employees of the Ciamis Spatial Planning and Land Public Works Office.

Ditha Yulia Azzahra; Arga Sutrisna; Kusuma Agdhi Rahwana

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research was conducted with the aim to determine the simultaneous and partial effect of Workload and Competence on the Work Performance of the Public Housing Office of the Residential and Environmental Areas of Ciamis Regency. The research method used is descriptive method with a quantitative approach. The population in this study were 165 employees and a sample of 55 employees.The sampling technique used is Non-Probability Sampling (Departmental Sampling). Test data in this study include validity tests, reliability tests, and classical assumption tests. The data analysis tool used is multiple regression, correlation coefficient, and determination coefficient. Based on the results of the study it can be seen that Workload and Competence simultaneously have a significant effect on Office Work Performance Public Housing Residential and Environmental Areas of Ciamis Regency. Workload partially has a significant effect on the Work Performance of the Public Housing Office for Residential Areas and the Environment in Ciamis Regency. Competence partially has a significant effect on the Work Performance of the Public Housing Office for Settlement Areas and the Environment in Ciamis Regency.

Ilham Fadhilah Firdaus; Rita Tri Yusnita; Depy Muhamad Pauzy

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine and analyze the effect of Product Design and Process Design on Product Quality at PT. Wijaya Agape Tasikmalaya. The research method used is survey, while the type of data used is primary and secondary data. The population in this study are all employees at PT. Wijaya Agape Tasikmalaya numbered 60 people. By taking total/census sampling, the data analysis technique uses path analysis using SPSS software. The results of the study show that good product design has a significant impact on product quality. Aspects such as aesthetics, functionality, and product usability have a positive influence on consumer perceptions of product quality. In addition, effective process design also contributes to product quality. Structured and standardized processes can reduce product defects and improve reliability. This research provides a better understanding of the importance of product design and process design in achieving the desired product quality. The results of this research can be used by companies to improve their design processes and ensure that the resulting products are of good quality. By paying attention to product design and process design holistically, the company can meet customer expectations and maintain a competitive advantage in the market.

Riza Prilia Mayasopa; Annike Resty Putrie

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

The existence of a web check-in system facility provided by Citilink airline is one of the company's efforts to reduce complaints from passengers during the check-in process. Where many passengers have to stand for a long time to queue at the check-in counter. So that passengers feel tired and inefficient in the use of time. The purpose of this study is to obtain information about the effect of the web check-in system on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport Malang in April - July 2023. In this study using quantitative research methods. In this study, primary data were used in the form of questionnaires distributed to Citilink airline passengers at Abdulrachman Saleh Airport, Malang with a total of 100 respondents. Secondary data was obtained from documentation in the form of data related to thesis preparation and literature study in the form of looking at previous guidelines. In analyzing the data, the instruments used are validity test, reliability test, normality test, simple linear regression test, T test and coefficient of determination test (R2). From the data analysis that has been done, it shows that the web check-in system has a positive and significant effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. Based on the results of the R square (R2) determination test, it can be concluded that the web check-in system has a 70.6% effect on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport, Malang. While 29.4% of passenger satisfaction is influenced by other variables not examined. The simple linear regression test produces a constant value of 9.296 which is the consistency value of the passenger satisfaction variable (Y). Then the t test (partial) produces a significant value of 0.000 > 0.05 with a t count > t table (15.228 > 1.66055). The value obtained from the results of hypothesis testing shows that H0 is rejected and Ha is accepted.

Ratih Novianty; Praesti Sedjo

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

Teacher performance has the most important position in an effort to improve the quality of learning which will later affect the quality of graduates and will affect the achievement of national education goals. Some of the factors that can influence are self-efficacy and technostress. This study aims to determine the effect of partial and simultaneous technostress and self-efficacy on teacher performance.  The study used quantitative research. Data retrieval techniques with questionnaires. The study population of all teachers who teach at Tapos Sub-District State High School is 100 teachers. The number of samples was determined using the Slovin formula and a sample of 80 people was obtained. Instrument test data analysis techniques use validity and reliability tests, linear regression analysis, classical assumption tests, Determination Coefficient Tests, and Hypothesis Tests with t tests and F tests. These findings are consistent with previous research showing that technostress affects teacher performance and self-efficacy also plays a role in improving teacher performance. In the context of the Covid-19 pandemic and distance learning, these factors have an important role to play in overcoming challenges in improving the quality of learning.

Octaline Putri Efma; Reo Yudhono; Arfie Armelia Erissonia; Ferry Setiawan

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

This study aims to know the cost of designing maintenance using the Reliability Centered Maintenance method. Engine and fuel control, is a fuel engine system and fuel control system; in charge of distributing and measuring fuel from the fuel storage tank, to the combustion chamber. Gas turbine or  component area (Combustor), functions as a distributor of fuel used in aircraft systems and plays a role in carrying out its operation (Boeing 737-400 Aircraft Maintenance Manual). Reliability is the possibility of a component or system to be able to operate and/or carry out its functions. The function has been assigned to certain operating conditions and in a certain environment for a predetermined period of time. Thus, reliability is the probability that it will not fail or be able to perform its function for a period of time (t) or more. In the analysis of preventive maintenance financing, which is carried out when the reliability value reaches 70%, 60% and 50%, respectively, it is obtained for each component.

Rizki Edom Noperion Manalu; Alya Al Haura; Adinda Eloyfani Ginting; Bella Amanda; Hania Syakira

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

In this era of globalization, business organizations must continue to improve the level of professional services in their respective fields. The use of PLN Mobile in the customer service department at PLN ULP Medan Baru has the potential to provide significant benefits in improving service quality and customer satisfaction. This application is expected to bring positive changes by providing easy access to information for customers regarding billing, blackouts, and other important information. The purpose of this research is to analyze the customer service and benefits of PLN Mobile at PLN ULP Medan Baru. This study uses a qualitative approach to explore an in-depth understanding of the benefits of using PLN Mobile in the customer service department at PLN ULP Medan Baru. A qualitative approach allows researchers to understand customer perspectives, views, and experiences in depth and contextually. Based on the results of the research and discussion conducted by the researchers, it can be obtained that the customer service and benefits of PLN Mobile at PLN ULP Medan Baru are quite good and very useful for customers at PLN ULP Medan Baru, Medan City to meet their electricity needs, complaints and complaints, however, socialization that has not been evenly distributed has resulted in there being PLN ULP Medan Baru customers who have not used the PLN Mobile application. The five dimensions of customer service used by researchers according to Tjiptono (2014: 18), namely the Tangibility, Reliability, Responsiveness, Assurance, and Empathy dimensions at PLN ULP Medan Baru are quite good.  

Deli Indah Lestari; Rizka Yunita; Nafolion Nur Rahmat

Jurnal Riset Rumpun Ilmu Kesehatan 2023 Pusat riset dan Inovasi Nasional

Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) can attack the human immune system. HIV/AIDS patients experience symptoms both physically, psychologically, socially. This condition is related to the occurrence of self-concept of HIV/AIDS patients who have a negative view of themselves. HIV/AIDS patients have difficulty managing themselves because they lose hope so that it can affect their psychological well-being. The purpose of this study was to analyze the relationship between self-concept and psychological well-being in HIV/AIDS patients This research method uses correlational analytic with cross sectional approach. The population was 50 respondents and the research sample was 50 respondents HIV/AIDS patients at the Cahaya Prolink Institute, Probolinggo regency using total sampling. The research instrument used a Robson Self Concept Questionnaire to measure self-concept, Riff Psychological well Being to measure psychological well-being, both questionnaires have been tested for validity and reliability. Then analyzed using the Spearman Rank test. The results of this study showed that 26 respondents (52.0%) or the majority of HIV/AIDS patients had low self-concept, and 25 respondents (50.0%) of HIV/AIDS patients had low psychological well-being. Based on the results of the Spearman Rank statistical test, it can be said that there is a correlation between self-concept and psychological well-being, pvalue=0.001 with a significant level of 0.05 (p≤0.05). HIV/AIDS patients experience low self-concept problems such as feeling humiliated, worried, having no purpose in life. HIV/AIDS patients experience low psychological well-being such as feeling no future, down, frustrated, worried, disappointed. It can be concluded that there is a relationship between self-concept and psychological well-being in HIV/AIDS patients. It is hoped that HIV/AIDS patients have a good picture so that they can accept themselves, have hope to continue life.    

Dedek Kusnadi

Jurnal Relasi Publik 2023 International Forum of Researchers and Lecturers

The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. On the other hand, community satisfaction is a measure of the success of public services provided by public service providers. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration in Telanaipura District, Jambi City. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration in Telanaipura District, Jambi City, was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, that is, the Public Services section in Telanaipura District, Jambi City had not fulfilled adequate service facilities to provide services to the community. The community is satisfied with the services provided by Telanaipura District, Jambi City in the reliability aspect regarding reliability in handling any community complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security in Telanaipura District, Jambi City, has shown efforts to improve the quality of its services in relation to providing a sense of security for the community. The empathy given by the Telanaipura District, Jambi City, is to give a pleasant impression.

Rio Andika Setiawan; Wydha Mustika Maharani; Muhammad Nasyirudin

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The research conducted has the aim of knowing and seeking an overview of the quality of public services in the field of administration regarding the perspective of good governance in public services at the Rembang Village Office, Blitar City. Research conducted using qualitative methods with a case study research approach (case study). Data collection techniques were carried out using participatory observation methods, conducting interviews with selected informants and conducting literature studies and examining data sources from documents related to research. From all the data that has been collected, the researcher processes it using data collection, data condensation, data presentation (information display), and verification of research or conclusions, then the researcher checks the validity of the data using 1) Credibility test which consists of technical triangulation techniques, data source triangulation, time triangulation, 2) transferability tests in which researchers compile research reports by providing detailed, systematic, and reliable descriptions, 3) reliability tests are carried out through a series of audit processes by supervisors and, 4 ) Objectivity Test (Confirmability) in which the results of this study were tested through a series of examination processes carried out by the supervisor and the team of examiners through the final exam. Based on the results of the study, 1) the quality of public services in the administrative field at the Rembang Kelurahan Office is already good with evidence of the facilities, facilities and infrastructure provided by the Rembang Kelurahan Office being sufficient and supporting public services in public services at the office. In addition, professionalism, timeliness and speed in providing appropriate services are important factors regarding improving the quality of public services; 2) Administrative public services at the Rembang Village Office apply the principles of good governance, namely participation, rule of law, and transparency in public services by involving the community in all service activities, starting from the policy formulation stage to the evaluation level. This can improve the quality of public services and strengthen public trust in the government; 3) Supporting factors in public services in the field of administration at the Rembang Village Office, namely: a) adequate facilities and infrastructure; b) there is professionalism in providing services, as well as being responsive to customers, c) services that are in accordance with operational standards and are not complicated. While the inhibiting factors for public services at the Rembang Village Office are a) the lack of completeness of the requirements brought by the community; b) the public's lack of understanding of the requirements when applying for documents; c) the dissemination of information related to public services is still limited in order to improve public services through quality.

Fauzan Muflih Prakoso; Singgih Purnomo; Esti Dwi Rahmawati

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine whether product quality, price, and service simultaneously have a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region, whether product quality, price, and service partially have a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region. The sample in this study were consumers of Bakso & Mie Ayam Restaurants in the Kartasura Region who had made a purchase at least twice. The sampling technique used purposive sampling. The number of samples is 100 respondents. Instrument test using validity test and reliability test. The analysis technique uses multiple linear regression. For data processing, researchers used statistical software SPSS 25. The results showed that product quality, price, and service simultaneously had a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region, product quality, price, and service partially had a positive effect on customer satisfaction at Bakso & Mie Ayam Restaurants in the Kartasura Region.

Samuel Jolin; Blasius Manggu

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of mobile banking and services on BRI Bank customer satisfaction. The sampling technique used in this study was purposive sampling technique, which was chosen because the researcher used his own judgment in selecting members of the population who were considered to be able to provide information, and the number of samples used was 150 respondents. The research results were collected through a questionnaire which was processed and analyzed using multiple regression analysis. The data quality test in this study is the Person Correlation validity test, the reliability test uses Cronbach Alpha. For the classic assumption test using the normality test,. For the hypothesis test used in this study, namely multiple linear regression, t test and determination coefficient (R2 test). The results of this study indicate that mobile banking and service have a positive and significant effect on BRI Bank customer satisfaction.