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This research refers to the decision of presidential regulation number 80 of 2017 concerning the Food and Drug Supervisory Agency and based on the approval letter of the Minister of Administrative Reform and Bureaucratic Reform Number B/411/M.KT.01 2018 dated June 8, 2018 concerning the Arrangement of Technical Implementation Units of the Food and Drug Supervisory Agency. /In this study, the problem for researchers is to find out how the socialization of the POM Workshop in Tanjungpinang is to help the consumer community to choose products that already have a distribution permit in order to protect consumers from dangerous cosmetics by introducing the Bpom Mobile application as a very useful application to help the public in purchasing cosmetics that are safe and have a distribution permit. the research used in this research is to use a descriptive qualitative approach with primary and secondary data sources and use data collection techniques by observation, interview, and documentation. The theory in this study refers to Budiani's theory (2007: 53), namely the accuracy of program targets, program socialization, program objectives, program monitoring. The results showed that the first indicator, namely the accuracy of program targets, still had to set age limits to be able to use the Bpom Mobile application so that people could find out the rules for using the Bpom Mobile application. The second indicator is the socialization of the program, the Pom Workshop in Tanjungpinang makes a lot of socialization both for the community, students of school children who make Bpom Mobile material an important material in every socialization / counseling and even open a stand to explain the Bpom Mobile application. The third indicator is the purpose of the program, has the aim that the public knows that there is an application that is very helpful for buying a product to ascertain whether the product used has a distribution permit and is safe for use in everyday life. The fourth indicator is monitoring program results, the POM Workshop in Tanjungpinang sees that the results of the Bpom Mobile application program are beneficial to the community even though it is difficult for people who cannot use cellphones to use the Bpom Mobile application. The conclusion of this study is that the socialization of Bpom has not been effective because there are still many people who do not know that the Bpom Mobile application exists.

In the hospitality industry, the choices made by consumers when making purchases are of utmost importance for the survival of a company, particularly for Hotel Maven Fatmawati Jakarta, as they directly impact its profitability. This study aims to investigate the impact of brand image (X1), price perception (X2), and service quality (X3) as predictor variables on the decisions made regarding accommodations (Y) at Hotel Maven Fatmawati Jakarta. The research design utilized for this study is quantitative and based on surveys, employing an accidental sampling method with a sample size of 100 individuals who have previously made purchases at Hotel Maven Fatmawati Jakarta. The collected data was analyzed using multiple regression analysis, and primary data was directly obtained from the respondents. The research findings indicate that the independent variables collectively influence decisions regarding accommodations at Hotel Maven Fatmawati Jakarta. However, when examined individually, brand image and price perception do not significantly impact these decisions. On the other hand, service quality has a significant influence on accommodation decisions at Hotel Maven Fatmawati Jakarta.

Taxes are an important source of state revenue, but there is a gap between the significant tax gap and the low tax ratio, indicating that tax effort in Indonesia is still low. Various breakthroughs made by the tax service office related to taxpayer compliance, such as conducting socialization, imposing sanctions and making information technology applications in tax administration activities continue to be carried out in order to improve and optimize services to taxpayers. The goal of this study was to find out how individual tax payer compliance is affected by the role that the Tax Service Office plays in the form of tax socialization and tax sanctions. Quantitative research is the method used. This research was carried out at KPP Pratama Surakarta. This study's primary data comes from questionnaires that were given to respondents who are registered as individual taxpayers at KPP Pratama Surakarta. The Likert scale is the one used to measure variables. The hypothesis is tested using multiple linear regression analysis in this study. The consequences of the review show that somewhat socialization of duties, execution of e-documenting, and burden sanctions significantly affect citizen consistence. Taxpayer compliance is positively and significantly impacted by the F test results of tax socialization, e-filing implementation, and tax sanctions simultaneously. The determination test (R2) yielded a result of 45.2%, and the remaining 54.8% was influenced by other variable factors that this study did not examine.

This study aims to determine the effect of social media marketing variables (X1) and service quality (X2) on purchasing decisions (Y) at PT Mahakarya Paket Digital. This type of research is quantitative research. Data collection techniques used are primary data and secondary data. The sample selection used the accidental sampling method, a sample of 55 respondents at PT Mahakarya Paket Digital. The analysis technique used is validity test, reliability test, classic assumption test, multiple linear regression analysis, t test, F test and coefficient of determination test. From the results carried out in the study, it showed that product quality (X1) and price (X2) variables on customer satisfaction (Y) at PT Mahakarya Kemasan Digital. The results of the study obtained a linear regression equation for social media marketing variables that have a partially significant effect on purchasing decisions. Quality of Service has a significant effect on purchasing decisions partially. The results of the Social Media Marching F test and Service Quality have a simultaneous and significant effect on Purchasing Decisions at PT Mahakarya Paket Digital.

The main focus of this research is to know and analyze the level of student satisfaction in services at the library at the Muhammadiyah University of Jambi. The data in this study were obtained based on primary data using surveys in collecting data through questionnaires. The number of samples is 100 respondents who are students of Jambi Muhammadiyah University. The variables in the study used 5 dimensions of service quality consisting of reliability, responsiveness, assurance, empathy and tangibles as measured using a Likert scale. The results showed that the importance and quality of service indicated that student respondents in using library services were satisfied with the services provided by the Jambi Muhammadiyah University library. In addition, the results of the analysis in this study showed that the average respondent's answers related to student satisfaction with library services at Jambi Muhammadiyah University were at a value of 4.5, which means that respondents were very satisfied in using library services at Jambi Muhammadiyah University.

This study aims to determine the effect of product quality (X1), advertising (X2) and service quality (X3) on consumer satisfaction (Y) at KPRI Sedar Ngancar, Kediri Regency. This type of quantitative research. Data collection techniques primary data and secondary data. The sample selection used the accidental sampling method, the number of samples in the study was obtained by 80 respondents. Data were obtained through questionnaires, interviews, and literature studies. The analysis techniques used were validity test, reliability test, classical assumption test, multiple linear regression analysis, t test, F test and coefficient of determination test. The research results obtained multiple linear regression equation Y = 1.167 + 0.323X1 + 0.402X2 + 0.215X3 and the results of the t-test variable product quality have a partially significant effect on customer satisfaction. Advertising partially significant effect on customer satisfaction. Service quality has a partially significant effect on customer satisfaction. The results of the F test obtained Fcount results with a significance value of 0.000 <0.05. From the results of the analysis it can be concluded that product quality, advertising and service quality have a simultaneous and significant effect on consumer satisfaction at KPRI Sedar Ngancar, Kediri Regency.

The hospital is one of the organizations in the service sector that is engaged in efforts to improve public health. In addition, the hospital as oe of the subsystems of health services provides two types of services for the community, namely health services and administrative services. Therefore, as a hospital service institution, it is required to improve its service quality management continuously and continuously in various fields of service provided. So the Dumai City Hospital should be able to provide good service to pattiens with planned management for class B classified hospitals. The purpose of this study was to find out how the management of outpatient services in the field of pregnancy at the Regional General Hospital in Dumai City. This research method uses qualitative research methods with data collection thechniques using primary data and secondary data obtained from the results of observations, interviews, and documentation that the researcher analyzed in obtaining the data. This study uses the theory of Ratminto about service management, namely planning, implementation, and coordination. The results of the study indicate that the service management of the Dumai City Regional Public Hospital still has obstacles in its services such as training of workers who have not all received training, budget, facilities and infrastructure.

This study aims to analyze the effect of service quality and facilities on patient satisfaction at Kasih Bunda Medika Clinic. The research approach used in this study is quantitative statistics by collecting primary data through questionnaires. The sample of this study were 50 patients who were treated at the Kasih Bunda Medika Clinic using an accidental sampling technique. Data analysis used descriptive statistical techniques. SPSS Statistics 25 software was used to test data statistics, multiple regression analysis, and hypothesis testing. The results showed that partially, service quality had a positive and not statistically significant effect on patient satisfaction, while service facilities showed a positive and statistically significant effect on patient satisfaction. patient. Simultaneously, it shows that the quality of services and facilities has a positive and significant effect on patient satisfaction.

This research aims to find out how the influence of service quality on customer loyalty in Islamic banks. Service quality is represented by 6 variables, namely tangible, reliability, responsiveness, assurance, empathy and Compliance to Islamic Law. The research method used is a quantitative method which aims to find out the results of the data have been normally distributed. The data used in this study are primary data through questionnaires distributed to 30 respondents and secondary data to complete them. The results of this study are expected to increase the effectiveness of Islamic bank strategies in increasing the satisfaction of Islamic bank customers.

The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services

Writing articles in this journal aims to describe the service quality of the Trans Semarang Bus Rapid Transit and its sub parameters which include descriptions tangibles, reliability, responsiveness, assurance, dan empaty. The writing method uses a qualitative descriptive approach. The data source is the primary source of Trans Semarang Bus Rapid Transit passengers and the secondary data source is documents at the Trans Semarang Bus Rapid Transit company. Collecting data by observation and interviews with a questionnaire as an instrument. The discussion on the level of service quality of the Trans Semarang Bus Rapid Transit uses an analysis of the average percentage value through the sum of the scores achieved divided by the expected score multiplied by 100 %. Determining whether the quality of Trans Semarang Bus Rapid Transit service is good or not by determining very good 0.00-24.99%, good 25-49.99%, not good 50-74.99% and bad 75-100%. The findings of the discussion of the results of the analysis are that the level of service quality for the Trans Semarang Bus Rapid Transit is very good and also for several sub-parameters tangibles, reliability, responsiveness, assurance, and empaty are all very good level. However, there are several dimensions of the five service quality parameters in the unfavorable category. The conclusion from the findings of the discussion of the analysis of the service quality of the Trans Semarang Bus Rapid Transit is very good in its management so that it can realize the satisfaction of the people of Semarang City and its surroundings.  

In itsiiefforts to improveiipublic servicesiiin the fieldiiof urbaniitransportation, the Departmentiiof Transportation isiirequired toiimaximize itsiirole, namely as a policy maker (regulator), facility provider (facilitator), and as a supervisor (evaluator). As intended, the target to be achieved by the Department of Transportation is the creation of transportation services that are effective, integrated, sufficient capacity, affordable rates, orderly, orderly, smooth and fast, safe, secure, easy, timely and comfortable and efficient in a unified national transportation network. . This study uses aiidescriptive researchiimethod with a qualitativeiiapproach. Sourcesiiof data usediiare primaryiidata and secondary data. Dataiicollection techniquesiiwith observation, interviewsiiand documentation. Theiiresearch instrumentsiiused were theiiresearchersiithemselves, interviewiiguides, andiifield notes.ii Theiiresults of this study are (1) Pekalongan CityiiTransportationiiService has an important role as an agency that handles the transportation sector in general. Iniiconnection with efforts toiiimprove services to theiicommunity, one of the efforts made by the Pekalongan City Transportation Service is to improve services to theiicommunity in the field of city itransportation services, (2) In an effort to improve services, the community's response to city transportation services in Pekalongan City reaped positive and negative responses. (3) There are supporting factors as well as inhibiting factors from the Pekalongan City Transportation Service in improving public services in the field of urban transportation. Supporting factors include, adequateiiresource capabilities, the communityiiis required to playiian active role suchiias using cityiitransportation in an orderlyiimanner andiinot stoppingiipublic transportationiiin anyiiplace, asiiwelliias providingiiadequate facilitiesiiand infrastructure. Whileiithe inhibitingiifactors are related to competition in theiibusiness worldiibetween publiciitransportationiiand privateiivehicles and theiiexistence of other transportationiiservices.

Reformasi birokrasi bukan lagi sekedar tuntutan dari segenap elemen masyarakat yang mengharapkan agar birokrasi dan terutama aparatur dapat berkualitas lebih baik lagi. Oleh karena itu, pemerintah menegaskan kembali untuk mereformasi birokrasi guna mewujudkan clean government dan good governance dalam penyelenggaraan pemerintahan. Tujuan penelitian ini adalah menganalisis bagaimana SOP pelayanan tamu dan aplikasi buku tamu online dapat diterapkan sehingga memberikan kepuasan yang optimal kepada masyarakat. Fokus penelitian ini meliputi respon kepada pemberi layanan terhadap peningkatan pelayanan tamu. Lokus penelitian di Subbag Tata Usaha dan Rumah Tangga Wakil Gubernur. Hasil penelitian menunjukan berbagai manfaat baik bagi Pemerintah Provinsi Jawa Tengah sebagai pelaksanaan kewajiban penyediaan pelayanan publik yang prima. Manfaat bagi Biro Umum Setda Prov Jateng membantu pencapaian kinerja organisasi khususnya pencapaian target indeks kepuasan masyarakat, menciptakan pola data tamu yang sistematis sehingga data tersebut dapat menjadi pedoman dalam penyusunan anggaran pelayanan tamu di tahun yang akan datang. Bagi TU dan RT Wakil Gubernur Jawa Tengah dengan tersedianya Aplikasi Buku Tamu Online ini menjadikan pekerjaan sehari-hari lebih efektif dan efisien serta berfungsi juga sebagai alat monitoring hasil audiensi yang lebih optimal. Bagi masyarakat mendapatkan informasi yang jelas dan mendapatkan layanan tamu yang baik.    

Keputusan konsumen adalah proses integrasi yang digunakan untuk mengombinasikan pengetahuan untuk mengevaluasi dua tau lebih perilaku alternatif dan memilih satu diantaranya. Keputusan konsumen adalah sebuah  pendekatan penyelesaian masalah pada kegiatan manusia  untuk membeli suatu barang atau jasa dalam memenuhi keinginan dan kebutuhannya. Dari hasil penelitian ini diperoleh nilai signifikansi  pelayanan terhadap Keputusan konsumen berdasarkan uji t diperoleh sebesar thitung > ttabel (2,323 > 1,98447) (Sig 0.022 < α0.05). dengan demikian Ho ditolak. kesimpulannya : ada pengaruh signifikan Kualitas pelayanan terhadap minat konsumen pada PT. Pos Indonesia. Dari hasil penelitian ini diperoleh nilai signifikansi fasilitas berdasarkan uji t diperoleh sebesar thitung > ttabel (6,851< 1,98447) (Sig 0.000 < α0.05). dengan demikian H0 ditolak. kesimpulannya : ada pengaruh signifikan fasilitas terhadap keputusan  konsumen pada CV . Sarina ABS Begawan Prima Taxi Sibolga. Berdasarkan hasil uji F diatas diperoleh df1=97 dan df2==2 sehingga diperoleh hasil sebagai berikut nilai Fhitung > Ftabel sebesar (24,342 > 3.09) (Sig. 0.000 < α0.05), dengan demikian H0 ditolak . kesimpulannya : ada pengaruh signifikan pengaruh pelayanan dan fasilitas terhadap keputusan konsumen pada CV . Sarina ABS Begawan Prima Taxi Sibolga

Persaingan di perusahaan jasa bongkar dan delivery petikemas semakin menuntut semua pelaku usaha untuk memberikan kualitas pelayanan dan kepuasan yang terbaik agar dapat menciptakan loyalitas pelanggan. Hal itu dapat dicapai dengan kinerja karyawan. Kinerja karyawan dapat peroleh dengan menjaga iklim organisasi dan kepemimpinan yaang baik. Sehingga dalam menetapkan variabel yang sudah dijelaskan hal tersebut dapat dijangkau oleh keinginan dan harapan karyawan. Tujuan penelitian ini adalah untuk mengetahui apakah terdapat perbandingan yang signifikan dari iklim organisasi dan kepemimpinan terhadap kinerja karyawan PT. Prima Terminal Petikemas.Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh iklim organisasi pada kinerja karyawan, untuk mengetahui dan menganalisis pengaruh kepemimpinan terhadap kinerja karyawan, pada PT. Prima Terminal Petikemas. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan asosiatif. Populasi dalam penelitian ini adalah seluruh karyawan PT. Prima Terminal Petikemas sebanyak 40 orang dan sampel yang digunakan dalam penelitian ini adalah 40 orang dengan menggunakan sampel jenuh. Teknik pengumpulan data dalam penelitian ini menggunakan angket. Teknik analisis data dalam penelitian ini menggunakan Regresi Linear Berganda, Uji Asumsi Klasik, Uji t dan Uji F, dan Koefisien Determinasi. Pengolahan data dalam penelitian ini menggunakan program software SPSS (versi 28.00). Secara parsial Iklim Organisasi tidak berpengaruh terhadap kinerja karyawan. Secara parsial kepemimpinan memiliki pengaruh signifikan terhadap kinerja karyawan. Secara simultan iklim organisasi dan kepemimpinan memiliki pengaruh signifikan terhadap kinerja pada PT. Prima Terminal Petikemas.  

The purchase decision is the stage in the buyer's decision-making process where the consumer actually buys. Decision-making actions that include decisions about the types and benefits of products, decisions about product forms, decisions about brands, decisions about the number of products, decisions about the seller and decisions about when to buy and how to pay. The purpose of this study is to analyze the simultaneous and partial effect of product quality and service quality on purchasing decisions. The benefits of this research are for writers as an addition to knowledge about the effect of product quality and service quality on purchasing decisions, for companies as information and guides for companies to improve purchasing decisions through product quality and service quality in the future, and for other parties as input and reference for researchers furthermore. The hypothesis in this research is that there is a positive and significant effect both simultaneously and partially on product quality and service quality on the decision to buy an Xpander car. In this study using a quantitative/associative approach and sampling techniques using non-probability sampling as many as 96 respondents taken from consumers of PT. Sardana Indah Berlian Motor. Sources of data in this study are from primary data and secondary data. Data collection techniques in this study used questionnaires and documentation. The data obtained were then processed and analyzed using multiple linear regression analysis technique models, and processed with the help of the SPSS program through validity tests, reliability tests, data normality tests, multicollinearity tests, heteroscedasticity tests, simultaneous effect tests, partial effect tests, and the coefficient of determination. The results of testing the hypothesis indicate that product quality and service quality simultaneously and partially significantly influence purchasing decisions. Product quality is the dominant variable influencing purchasing decisions.

The purpose of this research is to evaluate the public services available at the Bima Regency Environmental Service in waste management at the Final Disposal Site (TPA). In this study, researchers used descriptive research with a qualitative approach. While the location of this research was carried out at the Bima Regency Environmental Service. The types and sources of data in this study are primary data and secondary data. The results of this study indicate that the quality of public services at the Environmental Service is optimal, although it is still hindered by several obstacles related to waste management. The supporting factors such as the performance of employees in providing services, as well as inhibiting factors such as the geographical location of the Bima Regency area, and the lack of availability of land, lack of communication from the Office related to the community, lack of outreach to the community. It can be interpreted that the Quality of Public Services at the Environmental Office for Waste Management at the TPA is maximal enough in providing its services.

Kemampuan untuk memberikan pelayanan prima, konsep suasana yang nyaman dan menarik serta upayamenciptakan kepuasan absolut dari pengunjung adalah bagian penting yang harus direalisasikan dalam bisnis hotel. Tujuan penelitian ini adalah untuk menganalisis tingkat kesenjangan antara kepentingan dan kinerja dari atribut-atribut kualitas layanan, kepuasan pengunjung pada Wing Hotel Kualanamu. Responden dalam penelitian ini 98 orang karyawan Wing Hotel Kualanamu. Data diperoleh melalui wawancara dan observasi. Teknik analisis data berupa importance performance analysis. Pada analisis IPA untuk penilaian berdasarkan kualitas pelayanan, penilaian harapan dilakukan oleh tamu yang menginap di Wing Hotel Kualanamu sedangkan penilaian kinerja karyawan dilakukan oleh General Manager Wing Hotel Kualanamu dengan merujuk pada 8 indikator, yaitu attitude, dicipline, loyalitas, inisiatif, speedity, work quality, responsible, dan skill and knowledge. Untuk penilaian berdasarkan posisi jabatan, penilaian harapan dilakukan oleh General Manager Wing Hotel Kualanamu sedangkan penilaian kinerja karyawan dilakukan oleh Head of Department. Hasil penelitian menunjukkan bahwa (1) Karyawan yang memerlukan penanganan yang perlu diprioritaskan oleh pihak Wing Hotel Kualanamu dalam hal peningkatan kualitas pelayanan di tahun 2020 ada 6 profesi dan pada tahun 2021 ada 9 profesi; (2) Karyawan yang perlu mempertahankan kinerjanya pada tahun 2020 ada 9 profesi Executive Chef, Steward, Security Crew, Chief Accounting, IT, HRD, HRGA, General Adm, Leader Gardener dan pada tahun 2021 ada 11 profesi; (3)Karyawan dengan kinerja rendah dan tingkat prioritas pekerjaan rendah pada tahun 2020 ada 7 profesi dan pada tahun 2021 ada 6 profesi; (4) Karyawan dengan tingkat kepentingan yang rendah, namun tingkat kinerja tinggi pada tahun 2020 ada 9 profesi dan pada tahun 2021 ada 10 profesi.

Pada era globalisasi saat ini dengan mudahnya kita dapat menemukan berbagai macam teknologi, dari yang sederhana sampai dengan yang tercanggih. Oleh sebab itu banyak perusahaan yang memanfaatkan kecanggihan teknologi ini membantu mempermudah pekerjaan. Dengan adanya komputer sebagai alat pengolah data, maka semua bidang dalam suatu perusahaan ataupun instansi dapat dikomputerisasikan,dalam hal ini bidang-bidang yang dianggap penting dan utama, contohnya ; membuat surat pengantar KTP, SKCK, mengurus Surat Kematian, dan membuat Surat ijin usaha, karena hal ini dapat mendukung keberhasilan suatu peusahaan dalam mencapai tujuanya Kelurahan adalah wilayah kerja lurah sebagai perangkat daerah kabupaten dibawah Kecamatan yang berada di bawah dan bertanggung jawab kepada camat. Kelurahan mempunyai tugas dan fungsi melaksanakan kewenangan pemerintahan yang dilimpahkan oleh Camat serta melaksanakan tugas pemerintahan lainnya sesuai ketentuan perundangan yang berlaku. Kelurahan sebagai sentra pelayanan publik diharapkan mampu memberikan pelayanan prima kepada warga yang mengurus segala keperluan yang terkait dengan administrasi kependudukan. Semua urusan mulai dari pengurusan KTP, PBB, IMB bahkan urusan pernikahan atau perceraian bemuara di kantor ini.

Pada era globalisasi saat ini dengan mudahnya kita dapat menemukan berbagai macam teknologi, dari yang sederhana sampai dengan yang tercanggih. Oleh sebab itu banyak perusahaan yang memanfaatkan kecanggihan teknologi ini membantu mempermudah pekerjaan. Dengan adanya komputer sebagai alat pengolah data, maka semua bidang dalam suatu perusahaan ataupun instansi dapat dikomputerisasikan,dalam hal ini bidang-bidang yang dianggap penting dan utama, contohnya ; membuat surat pengantar KTP, SKCK, mengurus Surat Kematian, dan membuat Surat ijin usaha, karena hal ini dapat mendukung keberhasilan suatu peusahaan dalam mencapai tujuanya Kelurahan adalah wilayah kerja lurah sebagai perangkat daerah kabupaten dibawah Kecamatan yang berada di bawah dan bertanggung jawab kepada camat. Kelurahan mempunyai tugas dan fungsi melaksanakan kewenangan pemerintahan yang dilimpahkan oleh Camat serta melaksanakan tugas pemerintahan lainnya sesuai ketentuan perundangan yang berlaku. Kelurahan sebagai sentra pelayanan publik diharapkan mampu memberikan pelayanan prima kepada warga yang mengurus segala keperluan yang terkait dengan administrasi kependudukan. Semua urusan mulai dari pengurusan KTP, PBB, IMB bahkan urusan pernikahan atau perceraian bemuara di kantor ini.