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Banjarsari Sub-district is one of the government agencies that has duties and functions in supporting public services, especially population administration services. To realize maximum service, Banjarsari Sub-district presents the “Mlebu Peteng” innovation, namely administrative services at night as a form of adaptation to the needs of people who have limited time during regular working hours. This innovation is an effort to improve service quality by expanding community access to public services. The purpose of this research is to describe the implementation of the “Mlebu Peteng” night service at the Surakarta City Banjarsari Sub-district Office and the obstacles experienced during the service process. The research method uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that the implementation of the “Mlebu Peteng” innovation has helped the community in obtaining services outside working hours, with the level of community satisfaction reaching 91.77% in 2024. Based on George C. Edward III's policy implementation theory, the success of this innovation is supported by effective communication, adequate resources, positive disposition of officers, and a clear bureaucratic structure. However, there are several obstacles such as the lack of budget for officer incentives, uneven understanding of technology among staff, limited KTP-el recording services and SOPs that do not include mechanisms for handling technical complaints.

Notaris merupakan suatu karis dan profesi yang sedang marak dan digandrungi tidak hanya oleh kaum muda akan tetapi juga orang yang mendambakan kehidupan yang lebih baik untuk masa depannya dengan sejuta janji dan mimpi. Menjadi seorang notaris tidaklah mudah karena harus melalui beberapa tahapan yaituharus lulus pendidikan S1 Fakultas Hukum, S2 Magiter Kenotariatan, Mengikuti Seleksi Anggota Luar Biasa, Magang di Kantor Notaris selama 24 (dua puluh empat) bulan, mengikuti Magang Bersama 4 (empat) kali, lulus Ujian Kode Etik Notaris dan mengikuti pengangkatan yang diadakan oleh Kementerian Hukum. Selain itu Notaris mempunyai kode etik dan larangan-larangan yang diatur dalam suatu Undang-undang yang antara lain mengenai jabatan yang tidak boleh dirangkap oleh seorang Notaris. Akan tetapi Notaris dapat merangkap jabatan sebagaiPejabat Pembuat Akta Tanah, Notaris Pembuat Akta Koperasi, Notaris Pasar Modal, Pejabat Lelang Kelas II. Metode Penelitian yang digunakan adalah penelitian kualitatif dengan teori positivisme hukum dan paradigma konstruktivisme diharapkan dapat memberikan gambaran menyeluruh mengenai karir dan profesi seorang notaris dalam menjawab peluang dan tantangan dalam menjalankan tugas jabatannya dengan tetap mengacu pada aturan-aturan yang ada.

Immigration services are a crucial part of public administration, playing a significant role in population mobility and immigration permit management. Evaluating public satisfaction with immigration services is essential to ensure optimal service quality. This study aims to analyze the level of public satisfaction and the key factors contributing to satisfaction with services at the Class I Special Immigration Office TPI Surabaya. A quantitative approach with a survey method was used to collect data from 1937 respondents who had received immigration services. Data analysis was conducted using the Public Satisfaction Index (IKM) technique and factor analysis with IBM SPSS 26 to identify dominant variables. The results indicate that immigration services received a high IKM score, though certain indicators require improvement, such as procedural clarity, processing time efficiency, and infrastructure. Factor analysis reveals that information availability, service fees, and officer responsiveness are the primary factors influencing public satisfaction. Based on these findings, enhancing service transparency, digitizing administrative processes, and optimizing the complaint management system are recommended strategies. The implementation of data-driven service improvements is expected to enhance immigration service quality and strengthen public trust in immigration institutions.

The role and responsibilities of Regional Regulations differ based on the principles and practices stated in the Constitution/UUD and the Regional Government Law. This role is important in ensuring that every regional legal product produced has good substantive and procedural quality. The purpose of this study is to determine and analyze the existence of the Gorontalo Regional Office of the Ministry of Law in improving the quality of regional legal products produced. The method used in this study is an empirical research type, namely legal research based on the reality that researchers obtain in accordance with data in the field. The Gorontalo Regional Office of Law also pays attention to the principle of public participation. In every mentoring process, the regional government involves the community and stakeholders in the preparation of regional regulations. This is an embodiment of the principle of democracy in a state of law, where the law does not only come from above (top-down), but also from below (bottom-up). This strengthens the legitimacy of the law in the eyes of the community and ensures the sustainability of the implementation of these regulations. The existence of the Gorontalo Regional Office of the Ministry of Law plays a central role in efforts to improve the quality of regional legal products. Through the functions of harmonization, consultation, and legal education that are continuously carried out to local governments and stakeholders, the Regional Office contributes greatly to ensuring that every regional regulation produced meets formal legal aspects, but also reflects justice.

This study examines the universal concept of human rights as fundamental to all individuals. Human rights reflect dignity, equality, autonomy, and legal protection, and must be ensured by the state. Although broadly accepted, continuous education and public awareness—especially for marginalized groups—remain essential. In Gorontalo Province, the Ministry of Law and Human Rights’ Regional Office plays a pivotal role in responding to alleged human rights violations through its Community Communication Services Program, as regulated by Ministerial Regulation No. 23 of 2022. Using an empirical legal approach, the study gathers data through literature reviews, legal documents, and interviews with relevant stakeholders. Findings show that the Regional Office serves as a key constitutional institution promoting access to justice and upholding legal protections. Its activities include handling public complaints, forming investigative teams, and coordinating with law enforcement and legal aid bodies. Legal aid—both state-sponsored (pro deo) and volunteer-based (pro bono)—emerges as a crucial tool for promoting justice, especially for the underprivileged. The structured complaint mechanism under Ministerial Regulation No. 23 of 2022 strengthens the state’s role in ensuring equality before the law and fulfilling its constitutional obligations to protect human dignity and human rights.

This research is located at the Youth and Sports Office of Bogor City and is focused on knowing how the process of managing office space, identifying the obstacles faced, and exploring the solutions applied in the management. The method used in this research is descriptive qualitative with a case study approach to obtain a comprehensive picture of the condition of office layout. The subjects in this study were general employees who had direct involvement in the management and utilization of work space. Data collection techniques were conducted through observation, interviews, and documentation. The findings of this study indicate that spatial management has not been running optimally, as seen from the inefficient spatial arrangement, limited workspace capacity, and not maximizing the utilization of comfort support elements such as lighting, air ventilation, and aesthetic aspects of the room. The main obstacle found is the physical condition of the building which is an old building and is not fully in accordance with the current office spatial needs. Efforts made by the agency include a needs assessment in the budgeting process based on applicable public service needs standards, as well as maximizing the use of available space to support service efficiency and effectiveness. Therefore, the results of this study are expected to be a reference and consideration for agencies in developing their office space.

Offices can pose potential hazards that affect employee safety and health. In East Manggarai Regency, the Regent’s Office and the DPRD Office have yet to provide optimal working comfort, especially regarding environmental health. This study aims to describe the work environment health conditions in both offices. The research is descriptive observational and was conducted at both offices from June to July 2024. The study population includes office rooms: 7 units in the Regent’s Office and 6 units in the DPRD Office. Data collection tools included questionnaires and observation sheets. Results showed that in the Regent’s Office, 2 of 7 rooms (83%) met safety standards, while 5 rooms (50–66%) did not. In the DPRD Office, 2 rooms met standards (83%), while 4 rooms (16%) did not. Accessibility in both offices was poor (33–65%). Clean water access met standards in 7 rooms (80%) of the Regent’s Office and in 2 rooms (80%) of the DPRD Office. Toilet facilities were below standard in both offices (0–73%). Domestic solid waste management failed in the Regent’s Office (0%) but was adequate in DPRD's general (88%) and finance (75%) sections.

The rapid development of information technology has accelerated the transformation of public services in Indonesia toward digitalization. This study aims to analyze the effectiveness level of digitalization in administrative services at the Medan Amplas District Office. A qualitative approach was used, employing a literature review method by collecting data from books, scientific journals, policy documents, and institutional performance reports. The results show that the digitalization of administrative services in Medan Amplas District has improved service timeliness, cost and procedure transparency, and public satisfaction, with system adoption rates increasing from 30% to 65% between 2018 and 2022. Digitalization has also provided benefits in terms of time and cost efficiency, as well as enhanced staff productivity. However, several challenges remain, such as infrastructure limitations, uneven digital competencies among staff, regulatory inconsistencies, and organizational culture resistance to change. In conclusion, the digitalization of administrative services at Medan Amplas District has been effective but still requires continuous improvement in technical aspects, human resource capacity building, regulatory harmonization, and cultural change to achieve sustainable optimization of public services.

This study aims to: (1) describe employee performance, transformational leadership style, and team collaboration: (2) analyze the influance of transformational leadership style and team collaboration on employee performance both partially and simultaneously. The population of this study comprised 35 employees from the Regional Disaster Management Agency (BPBD) Office of Sikka Regency. Due to the limited population, acensus or saturated sampling method was employed. Data were collected through questionnaires and analyzed using descriptive and inferential statistical methods, specifically multiple linear regression. Hypothesis testing was conducted using F-test and t-test. Descriptive analysis results indicate that the employee performance variable was categorized as good, the transformational leadership style variable as good, and the team collaboration variable as good. The statistical test results show that partially, the transformational leadership style variable had a positive and significant influance on employee performance. Additionally, the team collaboration variable had a positive and significant influence on employee performance. The F-test results indicate that simultaneously, both transformational leadership style and team collaboration variables significantly influence empployee performance. The determination analysis results indicate that both independent variables in this study explain 37,60% of the variability in the fluctuation of employee performance at the Regional Disaster Management Agency (BPBD) Office of Sikka Regency.

This study aims to test and determine how important the influence of Independence and Work Experience is on audit quality at Public Accounting Firms (KAP) in East Jakarta. The research method used is quantitative because it has conducted tests using SPSS such as respondent identity, gender, age, last level of education, length of service and also conducted classical assumption tests, namely data validity, data reliability, data linearity, multicollinearity, heteroscedasticity, autocorrelation test, simple linear regression, multiple linear regression, coefficient test, correlation coefficient test and also partial and simultaneous hypothesis tests. This study proves that the influence of independence and work experience as variables that are very influential, an auditor must have these two integrities with a responsible basis in order to provide good and quality audit results.

The role of the village government in improving the quality of administrative services at the village office is part of an effort to realize professional public services that focus on community satisfaction. The village government acts both as a policymaker and a service provider, responsible for delivering an orderly, fast, and transparent administrative system. This research was conducted at the Tenilo Village Office in Tilamuta District. This study aims to determine the extent of the village government's role in improving the quality of administrative services at the Tenilo Village Office, Tilamuta District, Boalemo Regency. This study uses a qualitative research approach. Data collection techniques include observation, interviews, and documentation. The data sources consist of both primary and secondary data. The data analysis technique used is descriptive qualitative analysis, which includes data reduction, data presentation, and conclusion drawing. The research findings at the Tenilo Village Office in Tilamuta District indicate that the government has played an active role in enhancing the quality of administrative services. However, there are still several inhibiting factors in improving service quality. Internal factors include: (1) inadequate service facilities, (2) limited skills and capabilities, and (3) budget constraints. Meanwhile, external challenges involve: (1) lack of community participation.

Penelitian ini bertujuan untuk menginvestigasi secara empiris upaya optimalisasi kinerja karyawan melalui penerapan digitalisasi, budaya organisasi, serta kecerdasan intelektual, dengan studi kasus pada karyawan PT Bank Central Asia Tbk (BCA) Kantor Cabang Utama (KCU) Pemuda Semarang. Populasi dalam penelitian ini terdiri atas seluruh karyawan BCA KCU Pemuda Semarang pada tahun 2022, yang berjumlah 63 orang. Penelitian ini menggunakan metode sensus, di mana seluruh populasi dijadikan sebagai sampel penelitian. Teknik pengumpulan data dilakukan melalui penyebaran kuesioner, sedangkan analisis data menggunakan perangkat lunak SPSS versi 21. Prosedur analisis meliputi uji validitas, uji reliabilitas, pengujian asumsi klasik, analisis regresi linier berganda, serta pengujian hipotesis melalui uji t dan koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa variabel independen, yaitu digitalisasi, budaya organisasi, dan kecerdasan intelektual, memiliki pengaruh positif dan signifikan terhadap kinerja karyawan, baik secara parsial maupun simultan. Nilai koefisien determinasi (R²) sebesar 0,785 menunjukkan bahwa ketiga variabel tersebut mampu menjelaskan 78,5% variasi dalam kinerja karyawan, sementara 21,5% sisanya dipengaruhi oleh variabel lain yang tidak dimasukkan dalam model penelitian ini.

This study aims to analyze employee performance at the Batuceper District Office, Tangerang City, using a qualitative descriptive approach. Performance analysis refers to six indicators according to Robbins: work quantity, work quality, timeliness, effectiveness, independence, and work commitment. Data were collected through in-depth interviews with sub-district officials and the community as service recipients, direct observation of work processes, and documentation of ongoing service activities. The results indicate that employee performance is generally in the fairly good category, particularly in terms of work quantity and timeliness. Employees are able to complete their workload according to targets and most services are provided on time. However, in terms of effectiveness, obstacles were found in optimal resource utilization. Some employees still show a dependence on superiors' directions in decision-making, so work independence has not been fully realized. Work quality is considered quite adequate, although there are still complaints from some members of the public regarding the consistency and detail of services. Employee work commitment is generally maintained, reflected in high attendance rates and a willingness to work outside operating hours when needed. However, improvements in the provision of supporting facilities, including the use of information technology, are considered important to support more effective performance. This study recommends ongoing training focused on improving technical skills, problem-solving abilities, and independent decision-making. Furthermore, improvements to service infrastructure, such as modern work equipment and digital administration systems, are needed to expedite public service delivery. Implementing these recommendations is expected to create more professional, responsive staff performance that aligns with the principles of excellent service, while simultaneously increasing public trust in government performance at the sub-district level.

The village government has an important role in providing direct services to the community, both administrative, social, and other services related to the daily needs of residents. The quality of public services is one of the main indicators in assessing the success of village government administration (Irawan, 2017). According to Parasuraman, Zeithaml & Berry (1988), service quality can be measured through five dimensions, known as the SERVQUAL theory, namely: Tangibles, Reliability, Responsiveness, Assurance and Empathy. This study uses a descriptive qualitative approach with a purposive sampling method. This study uses interactive data analysis according to Miles and Huberman which includes three stages: data reduction, data presentation and drawing conclusions/verification. The conclusion is that the quality of public services at the Macanputih Village Office is running quite well but not evenly distributed. The services provided by officers show good intentions and openness, but there are still some weaknesses, namely: Lack of adequate facilities and infrastructure, Delays in completing administrative services, Differences in attitudes and abilities between officers in responding to residents, and the absence of a clear service flow.

Archives management plays a crucial role in ensuring the accountability of an organization, as proper management of archives can enhance transparency and operational effectiveness. Based on observations made at the Maluku Province Regional Library and Archives Office, several issues were identified within the current archiving system. One of the key problems is the lack of knowledge about proper archives management, which causes significant barriers during the archiving process. The office employs two archivists with high school and diploma (D3) education backgrounds. Although they have attended archives management training, the current system remains ineffective, which in turn affects work efficiency, particularly in the process of searching for archives. In many instances, the required archives are either difficult to locate or entirely missing. This study aims to assess the impact of archives management on work efficiency at the Maluku Province Regional Library and Archives Office. The research employs quantitative analysis with a sample size of 42 employees. Data were collected through a survey method, using a questionnaire to capture relevant information from the participants. Simple linear regression analysis conducted using SPSS 24 revealed that archives management accounts for 35% of the variance in work efficiency, while the remaining 65% is influenced by other factors. The findings suggest that effective archives management has a positive and significant impact on employee work efficiency. Based on the results, several practical implications are suggested: (1) the current archiving system should be maintained and improved for better performance, (2) training and development programs should be implemented to enhance the skills of archivists, (3) archivists should be equipped with specialized skills in archives management to improve overall efficiency, and (4) ongoing coaching and mentorship for archivists should be provided to ensure continuous improvement.

The purpose of this study is to analyze the use of the Sumedang E-Office application in order to improve service quality using the User Experience Questionnaire (UEQ) [1]. This study uses the User Experience Questionnaire (UEQ) survey methodology, and this study also collects survey data and a sample size of 25 people. The data sources for this study are primary data and secondary data. The research stage begins by determining the formulation of the problem, analyzing needs, defining questions, identifying respondents, measuring UEQ, and finally drawing conclusions. The results of this study indicate that the quality of the Sumedang E-Office application service still needs to be improved. This is supported by the results of the benchmark graph which is on average in the red range, namely the bad range. Of the six dimensions or existing measurements, those that need to be updated or improved: attractiveness, accuracy, stimulation and novelty.    

This study aims to determine the Influence of Task Complexity, Time Budget Pressure, Audit Experience, and Due Professional Care on Audit Quality in Auditors at Public Accounting Firms in the South Jakarta Region in 2025. The data sampling technique is through the distribution of questionnaires directly to respondents using the purposive sampling method. The population in this study is auditors who work in 7 Public Accounting Firms and obtained 47 auditors who are sampled in this study. This study uses multiple linear regression analysis techniques and uses the Statistical Package For The Social Science (SPSS) version 22 and Microsoft Excel 2019 program test tools. The results of this study prove that the variable of task complexity has a positive and significant effect on audit quality, while time budget pressure, audit experience, and Due Professional Care have no effect on audit quality.

Penelitian ini bertujuan untuk mengetahui pengaruh fasilitas dan kinerja pegawai terhadap kepuasan masyarakat dengan kualitas pelayanan administrasi terpadu kecamatan sebagai variabel intervening (Studi pada Pelayanan e-KTP di Kantor Camat Cepu Kabupaten Blora). Populasi penelitian ini adalah masyarakat yang melakukan perekaman e-KTP di Kecamatan Cepu. Sampel penelitian ini adalah 100 responden yang melakukan perekaman e-KTP. Alat analisis yang digunakan dalam penelitian ini adalah regresi linear berganda. Hasil penelitian ini menunjukkan bahwa: ada pengaruh positif dan signifikan antara variabel fasilitas pelayanan terhadap kualitas pelayanan. Terdapat pengaruh kinerja pegawai terhadap kualitas pelayanan. Besaran Ada pengaruh variabel kualitas pelayanan terhadap kepuasan masyarakat. Terdapat pengaruh kinerja pegawai terhadap kepuasan masyarakat. Ada pengaruh fasilitas Pelayanan terhadap Kepuasan Masyarakat.

Writing this thesis aims to determine the effect of work discipline and work experience on employee performance at the Sibolga Sambas government office. The problem encountered in this study is that there are still employees who are not disciplined and lack experience in their work.The formulation of the problem in this research is Is There Any Influence Of Work Discipline And Work Experience On Employee Performance At The Sibolga Sambas Government Office? While the purpose of this study was to find out whether there is an influence of work discipline and work experience on employee performance at the Sibolga Sambas Government Office? The proposed hypothesis is that there is an effect of work discipline and work experience on employee performance at the Sibolga Sambas government office. The population in this study were PNS and THL employees at the Sibolga Sambas District Government Office totaling 70 people. The data collection technique is done by distributing questionnaires. The data analysis technique used is quantitative analysis.The results of the study show that the relationship between work discipline and work experience on employee performance is a strong category, where the calculation of the normality of the data is 1.65. While the coefficient of determination obtained 26.3%. T-test > t table 3,810 > 2,02108 at a significance level of 0.0000 < 0.05. The equation of the simple linear regression model is Y = 36,112 + -0,512.It can be concluded that, Ha is accepted. For this reason, it is recommended that companies pay attention to the application of work discipline and work experience in order to improve employee performance. However, this application is not the only strategy that must be done, because there are many other strategies to improve employee performance which are not the author's study.

Along with the development of technology and the increasing need for speed and ease of access to information, electronic archives have developed into Dynamic Archiving Information Systems (SIKD). Not only functioning as a storage medium, SIKD is also used as an archive management tool that allows organizations to organize, access, and monitor documents more efficiently and in real-time, to support the creation of a more modern work process. This study was conducted at the Head Office of Perum BULOG with the aim of analyzing the effectiveness of SIKD in archive management, identifying obstacles to its implementation, and formulating efforts to increase personnel awareness of the use of SIKD. This study uses a qualitative method using a research method that focuses on direct observation of phenomena or events that occur in real life, and uses a data analysis model with the help of NVivo 12 Plus software. The units of analysis in this study are sub-division heads, managers, and employees who are active users of the Dynamic Archiving Information System (SIKD). Data were obtained directly from the original source using interview, observation, and documentation techniques, and supplemented with literature studies as additional sources of information. Based on the research results, it shows that the implementation of SIKD increases work efficiency, accelerates the flow of correspondence, and digitizes archives. However, the implementation of this system still faces challenges such as low employee awareness in using this system, technical constraints, and operational constraints.