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The emergency department is the front door in providing patient safety and health services. An emergency department certainly requires a fast and precise approach to patient safety. Fast and precise handling will increase patient satisfaction, patient satisfaction is a condition where the patient's needs, desires and expectations can be met through the products and services consumed. Therefore patient satisfaction is a measure of the quality of service felt by patients divided by the patient's needs, patient desires, and expectations of the patient himself. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The result of this theoretical study is its function to review the factors that become patient satisfaction, so that it can assist the Hospital in making a better plan with a more logical, rational and systematic approach for each option that will be found by forming a plan. So that it can improve the image and trust of patients in choosing health care facilities. For the hospital it is very important and needs to be done optimally with these patient satisfaction factors to support the improvement of the hospital's status. So the agency in terms of tangible, reliable, assurance, and empathy to improve patient quality.

Micro, Small and Medium Enterprises (MSMES) engaged in the world of Food and Beverage (F&B) in the Sentul Village area are one of the community service partners. One of these partners was established by the RT 01 association in the Sentul Village area with the lack of a conventional marketing system owned by these MSMEs. By providing various trainings and also providing socialization on the importance of digital marketing so that the marketing system can be improved so that it can cover more business targets and can be a better sales support. MSMES are also provided with service assistance in creating business accounts on digital media such as Instagram, Tiktok, Facebook, and Google Business accounts with optimal digital media management. marketing communication is able to build a brand. In line with the above, marketing communication is an effort to convey messages to the public, especially target consumers, regarding the existence of products in the market, so that they contribute to brand awareness for the company.

The quality of Light Rail Transit (LRT) services in Pegangsaan Dua - Velodrome is the result of efforts by the Jakarta Provincial Government and LRT Jakarta to improve public transportation services in Jakarta. The development of LRT Jakarta began with the increasing demand from the community for safe, comfortable, and efficient transportation access. In the process of developing LRT, a service quality analysis is carried out to determine the extent to which LRT can meet the needs of the community and measure user satisfaction levels. This analysis is carried out using various methods such as user satisfaction surveys, direct observation, and analysis of LRT usage data. From the results of this analysis, it is expected that solutions can be found to improve the quality of LRT services so that they can meet the increasing needs and satisfaction of users.

The decline in the faith of some Christians today is one of the problems that often occurs. The influence of life's struggles which are quite heavy and difficult to resolve, sometimes some church members take alternatives that are not in accordance with God's will. one example is believing in supernatural things (paranormal) rather than trusting God in handling and solving the problem. This study aims to present ideas based on pastoral counseling in responding and providing solutions to problems that often occur in the lives of Christians today. This study uses a qualitative method with a library approach. The final conclusion from the author is that it should be acknowledged and trusted that pastoral counseling is one of the important figures in providing solutions to every spiritual problem that occurs in the lives of Christians today.  

Administrative and banking services at PT. Bank BRI Unit Aek Kanopan (Labura) has 2 services consisting of teller services and customer service services. Teller services and customer service services often experience queues of customers coming and making service transactions. This study aims to determine the optimal level of the queuing system for teller service and customer service with the help of C Sharp application. This study discusses the shape of the queuing model. The queuing model used is Multi Channel-Multi Phase with the control notation type (M/G/2)∶ (FIFO/∞/∞). The Multi Channel-Multi Phase model is a multi-stage multiple-line queuing system method. With a FIFO (First in first out) service pattern, namely first come first served earlier and earlier out. The results of this study are based on the results of calculating arrival patterns and service time patterns, there are 2 parts to the research results consisting of teller services and customer service services. In teller service, the average customer arrival (λ) is 1.48 customers per minute, the average customer that can be served (μ) is 5.12 customers that can be served per minute, and the average level of service intensity ( ρ) is 3.78 < 1. Furthermore, in customer service, the average customer who comes (λ) is 0.83 customers who come per minute, the average customer who can be served (μ) is 0.01035 customers that can be served per minute, and the average level of service intensity (ρ) is 0.015 < 1. Based on the results of the analysis of the queue system for teller service and customer service, it can be concluded that the optimal level of teller service and customer service can be said to be sufficient effective and optimal. In order to make the service more effective, add one service line or service facilities for both services.

Radio monitoring is a way of regulating the use of radio frequency spectrum by broadcasting media in the territory of the Unitary State of the Republic of Indonesia, this is regulated by the Directorate of Resources and Equipment of Post and Technology Data (Ditjen SDPPI) which is responsible for carrying out the functions of regulating, supervising and controlling the frequency spectrum using radio monitoring to monitor, observe, and control the use of frequency spectrum by broadcasting media in the territory of the Unitary State of the Republic of Indonesia. The purpose of this study was to find out how the implementation of Class 1 Medan's Class 1 Radio Frequency Spectrum Monitoring Center in an effort to regulate radio services. This research is a qualitative research that is descriptive in nature, namely describing and explaining the problem according to the facts in the field.

At present, sometimes in today’s ministry activities, God’s servants experience degradation of faith and character, triggered because they are not strong enough to deal with complex challengs and problems and end up leaving the ministry. This article aims to answer existing problems by discussing a character named Moses. Through his leadership character he becomes an inspirational figure that can be implemented by God’s servants into the framework of his ministry. As for the results of the character of Moses that needs to be possessed is,  a gentle heart, loyal to God, humble and relies on God in ministry. This article was written using a qualitative method of library approach. The final conclusion of the writer is that the character of Moses leadership within the framework of serving God’s servant greatly contributes to answering the problems that occur among God’s servants today.

 Communication is one of the basic things in human life. Communication cannot be separated from human life, because it is a process of interaction between a person or group of people and their environment. In this case, good communication is very influential on the quality of service. The better the quality of service in the company, the higher the achievement of customer satisfaction. At the same time, poor service can undermine customer trust and satisfaction. . The purpose of this study was to determine the relationship between service quality and Telkomsel customer satisfaction in Palangka Raya City. Data collection was carried out by distributing 100 questionnaires to Telkomsel service users in Palangka Raya City who were selected by random sampling. Respondents were asked to provide value or satisfaction points for Telkomsel's service quality. The procedure used in this study is a simple regression procedure with cross section data type. The data obtained was processed using the Eviews 12 application. The results of the data analysis obtained the regression model Y = 15.706 + 0.8041X. From this study it can be concluded that service quality has a positive and significant effect on customer satisfaction.

The hospital also has the main task of providing complete individual health services with efforts to heal, recover, improve, prevent, referral services, research and development and community service. The purpose of writing this scientific article is to find out and review theoretically from various literature and strategies to improve patient satisfaction and quality of service in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study, namely the strategies carried out by increasing human resources, the speed of staff response, and satisfaction can be identified by comparing the expectations and experiences of the performance of health service providers. By doing this strategy can provide a desire of patient hope. It was concluded that strategies to increase patient satisfaction and health quality can realize patient expectations arising from the actions of health workers as the performance of health services and during a good treatment process. In the strategy carried out the patient will evaluate and assess the product or service quality that has been received. Hospital agencies also need to improve service quality strategies to realize patient expectations. Patient satisfaction in assessing quality or good service, and is an important measurement that is fundamental to the quality of service. This is also because by providing information on the success of quality service providers, the values ​​and expectations of patients will increase.

The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.

This study aims to determine the effect of integrity, competence, and work discipline on the performance of employees of the Kantor Pengawasan Dan Pelayanan Bea Dan Cukai (KPPBC)Tipe Madya Pabean Tanjung Emas Semarang. The research population included all employees of the Office KPPBC Type Madya Tanjung Emas Semarang, totaling 205 people and 67 people were taken as a sample. The analysis technique uses multiple linear regression statistical methods. The results showed: Integrity, Competence, and Work Discipline simultaneously have a significant effect on Employee Performance. Partially, integrity has a significant positive effect on employee performance, competence has a significant positive effect on employee performance and work discipline has a significant positive effect on employee performance.

Facing the JKN era is not easy, especially for private hospitals. Private hospitals need strategy, understanding, understanding and mutual agreement throughout the internal hospital, both doctors, nursing staff, general staff and management. The strategy for promoting health services in hospitals and other health facilities is not much different from the marketing strategy in general. It aims to promote and introduce the Hospital and the services provided. The purpose of writing this scientific article is to find out and review from a theoretical point of view how the strategy is carried out by private hospitals in this JKN era. The method used is a theoretical study by analyzing and comparing existing theories. It then learns more about a subject in theory or research and helps readers understand it better and with implications. The results of this theoretical study are private hospital services by implementing strategies and principles for implementing the National Health Insurance Program (JKN) such as mutual cooperation, non-profit, openness, portability, membership, trust funds, and management. It can be concluded that the strategy for promoting health services in private hospitals is to implement them in accordance with established standards and laws. The health service quality strategy is also the main key to service promotion to increase patient satisfaction in receiving care. It is expected that hospital institutions will continue to provide excellent and comprehensive health services and meet the basic health needs of patients.

Quality of service caused by human resources, facilities, and referrals that are not optimal. This study aims to determine the effect of service quality on patient satisfaction at the Puskesmas. This type of research is quantitative research with associative methods. The population in this study were all visitors who came to the Puskesmas. Sampling was done by purposive sampling technique. The mnumber of samples used in this study were 100 respondents. The data collection technique used was a questionnaire with a Likert scale. The analysis technique was carried out using multiple regression analysis using SPSS. The results of the study show that the tangible dimension has a significant influence on patient satisfaction, the reliable dimension has a significant effect on patient satisfaction, the responsiveness dimension has a significant influence on patient satisfaction, the assurance dimension has a significant influence on patient satisfaction, the empathy dimension has a significant influence on patient satisfaction. The most dominant dimension of influence is tangible, while the lowest is responsiveness. Tangible, reliable, responsiveness, assurance and empathy dimensions simultaneously have a significant influence on patient satisfaction. The results of the study are expected that the management of the Banja Loweh Community Health Center, Fifty Cities District, will further improve service quality, especially on the lowest responsiveness dimension.

Abstract. Persimpangan merupakan area di mana tiga atau lebih jalan bertemu, berpotongan atau bersilangan. Rambu lalu lintas pada setiap persimpangan menggunakan ruang jalan pada persimpang. Persimpangan juga merupakan salah satu bagian terpenting dari jalan raya, dimana sebagian besar kapasitas lalu lintas, kecepatan, waktu perjalanan, keamanan dan kenyamanan akan tergantung pada perencanaan persimpangan tersebut. Penelitian ini dilakukan untuk menganalisis kinerja persimpangan pada simpang jrakah Kota Semarang dengan melakukan survei lapangan untuk memperoleh data geometri persimpangan, waktu sinyal, jumlah volume kendaraan.Untuk dilakukan analisis data dengan menggunakan MKJI 1997 untuk memperoleh hasil analisis berupa, kapasitas pendekat simpang bersinyal, derajat kejenuhan, panjang antrian, tundaan rata-rata, dan indeks tingkat pelayanan pada simpang bersinyal dengan APILL. Hasil analisis berdasarkan MKJI 1997 dan permen KM no 14 tahun 2006 di peroleh Indeks Tingkat Pelayanan (ITP)  simpang jrakah Kota Semarang, berdasarkan nilai derajat kejenuhan (DS) untuk tingkat pelayanan berdasarkan data hasil analisis di peroleh tingkat pelayanan E untuk pendekat simpang SI ST dan HA RT tingkat pelayanan D untuk pendekat simpang WO RT dan WO ST sedangkan untuk tingkat pelayanan berdasarkan data hasil survey di peroleh tingkat pelayanan C untuk pendekat simpang SI ST dan WO ST tingkat pelayanan D untuk pendekat simpang HA RT dan WO RT. Keywords: APILL; Derajat Kejenuhan; ITP; MKJI; Pendekat Simpang.

Writing articles in this journal aims to describe the service quality of the Trans Semarang Bus Rapid Transit and its sub parameters which include descriptions tangibles, reliability, responsiveness, assurance, dan empaty. The writing method uses a qualitative descriptive approach. The data source is the primary source of Trans Semarang Bus Rapid Transit passengers and the secondary data source is documents at the Trans Semarang Bus Rapid Transit company. Collecting data by observation and interviews with a questionnaire as an instrument. The discussion on the level of service quality of the Trans Semarang Bus Rapid Transit uses an analysis of the average percentage value through the sum of the scores achieved divided by the expected score multiplied by 100 %. Determining whether the quality of Trans Semarang Bus Rapid Transit service is good or not by determining very good 0.00-24.99%, good 25-49.99%, not good 50-74.99% and bad 75-100%. The findings of the discussion of the results of the analysis are that the level of service quality for the Trans Semarang Bus Rapid Transit is very good and also for several sub-parameters tangibles, reliability, responsiveness, assurance, and empaty are all very good level. However, there are several dimensions of the five service quality parameters in the unfavorable category. The conclusion from the findings of the discussion of the analysis of the service quality of the Trans Semarang Bus Rapid Transit is very good in its management so that it can realize the satisfaction of the people of Semarang City and its surroundings.  

This research is a type of quantitative descriptive research, namely a researcher who describes the research variables using a quantitative approach. The population in this study were all employees totaling 17 employees. The sample in this study used a saturated sample, namely the entire population was used as a sample. Data collection used a questionnaire method. The questionnaire method was carried out to obtain respondents' responses regarding the variables of Employee Competence and Service Quality. Data analysis used to test the hypothesis in this study was using Simple Linear Regression analysis found in the SPSS v. 19 program. The results of this study are that Employee Competence significantly influences Service Quality with a positive coefficient, which explains that there is a directly proportional relationship between the two variables. With the Regression Coefficient of the Employee Competence Variable (X) of 0.321, meaning that if X is increased by 1 then Y will increase by 0.321, this shows that the better the employee's competence, the better the quality of service at the Rakam Lombok Timur Village Office. The sig value of 0.038 illustrates that Employee Competence has a positive and significant influence on Service Quality, meaning that the better the Employee Competence, the Service Quality will increase. Service is said to be of quality or satisfactory if the community is satisfied with the service provided and can meet the expectations of the community.

This study aims to determine the effect of service quality on customer satisfaction at the Sambel Layah Restaurant, Kendal Branch. The data collection technique used a questionnaire instrument with 105 respondents, then collected and checked for validity and then presented in an informative and scientific manner. After that the data is processed in a comprehensive and descriptive-analytic manner. Then the data is tested with SEM (Structural Equation Model) statistics to determine the relationship between various variables. The results of the study stated that the hypothesis which said that Service Quality had a positive effect on Customer Satisfaction was proven significantly. This can be seen in table 5. where the service quality variable indicators for all indicators show a calculated t value that is greater than t table. t table 1.658 while t count average 3.276 which means that service quality has a positive and significant effect on customer satisfaction  

The method used by the authors in this study is a quantitative method, based on the results of the influence of products and services on members' decisions to use the services of Baitul Maal Wa Tamwil Bina Insan Prosperous City of Jambi. The results of the research on social class variable test, product quality and purchasing decisions were declared valid. Testing the hypothesis for the product variable (X1) 0.259 has an impact on members' decisions seen from the t value of 1.877 and a significant 0.00. It was concluded that Ho was rejected while H1 was accepted. Testing the hypothesis for service variables (X2) 0.329 service influences member decisions. Judging from the statistical value of t count of 2.437 and a significant 0.00 it is concluded that Ho is rejected while H2 is accepted. (F test) to get the result that the independent variables namely products and services jointly influence the dependent variable (member decision). This can be seen from the results obtained F count 2.925 with a significant price of 0.043.

This article uses the library research method. The research conducted is an attempt to describe the "Significance of Understanding Human Damage as the Image of God in Pastoral Counseling Services for Church Members". This research aims to contribute thoughts on the problems currently being experienced by some members of the church. The problem is, there are not a few church members who still do not maintain the divinity of God's attributes within them. Thus, the tendency that occurs is that church members act arbitrarily without realizing that they are the image and likeness of God; who has a role as a representative in this world in protecting and caring for His creation. So as an alternative problem solving, one of the most effective approaches is pastoral counseling services. Through the pastoral counseling service, church members must be educated and guided so that they realize that within themselves there are attributes of God that must be maintained with holiness. One of the ways is by avoiding various things that mix and are related to sin.

Peran pendidikan dalam mengembangkan potensi manusia yang beriman, sesuai dengan UU SISDIKNAS No. 20 Tahun 2003. Menurut undang-undang tersebut, pendidikan nasional bertujuan untuk mengembangkan kemampuan, membentuk watak, dan mencerdaskan kehidupan bangsa. Pendidikan juga bertujuan agar peserta didik menjadi manusia yang beriman dan bertaqwa kepada Tuhan Yang Maha Esa, berakhlak mulia, sehat, berilmu, cakap, kreatif, mandiri, serta menjadi warga negara yang demokratis dan bertanggung jawab. Pendidikan memiliki peran penting dalam mengembangkan potensi individu, termasuk bagi peserta didik Penghayat Kepercayaan Terhadap Tuhan Yang Maha Esa. Namun, dalam beberapa kasus, mereka tidak mendapatkan akses yang memadai terhadap mata pelajaran Pendidikan Kepercayaan Terhadap Tuhan Yang Maha Esa. Namun, dengan dikeluarkannya Permendikbud Nomor 27 Tahun 2016 tentang Layanan Pendidikan Kepercayaan Terhadap Tuhan Yang Maha Esa pada Satuan Pendidikan, penghayat kepercayaan kini mendapatkan legalitas pendidikan dan dapat mengikuti mata pelajaran tersebut. Hal ini merupakan langkah strategis dalam memberikan ruang kaderisasi dan mengembalikan eksistensi penghayat kepercayaan, sehingga mereka dapat memiliki pelayanan pendidikan yang setara dengan penganut agama lainnya.