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Eti Yuliana; Mahrizal Mahrizal

Jurnal Manajemen dan Ekonomi Kreatif 2023 Universitas Kristen Indonesia Toraja

This study aims to explore the impact of the Standard Operating Procedures (SOP) on employee performance at the West Aceh Regional Financial and Asset Management Agency (BPKD). The research sample consisted of 85 BPKD Aceh Barat employees who were selected using a purposive sampling technique. Data was collected through a questionnaire that had been tested for validity and reliability. Data analysis was performed using simple linear regression and the SPSS program. The results showed that SOP had a positive and significant impact on the performance of BPKD Aceh Barat employees. The value of t count is 5.015 and t table for this study is 2.00, indicating that t count is greater than t table. Thus, it can be concluded that SOPs have a significant influence on employee performance at BPKD Aceh Barat.

Widiyanto Widiyanto; Mariani Mariani; Marfuah Marfuah

Jurnal Rumpun Ilmu Kesehatan 2023 Pusat Riset dan Inovasi Nasional

Febrile seizures are one of the manifestations of health problems that often occur in children aged three months to 5 years and can potentially cause harmful complications in children. Complications of febrile seizures occur due to a lack of parental skills in providing proper first aid to children with febrile seizures. Health education about febrile seizures is thought to improve parents' skills in performing first aid measures for children with febrile seizures. This study aims to explain the effect of health education about febrile seizures on increasing the skills of mothers in providing first aid to children with febrile seizures.This study uses a quasi-experimental design with a one-group pre-posttest design without a control. The samples involved in this study were mothers with children aged three months - 5 years in Blukon Village, Lumajang District, who met the inclusion and exclusion criteria determined by the researchers with a total of 48 people. The intervention applied in this study was providing health education about febrile seizures. Data collection used observation sheets as a checklist for first aid management in children with febrile seizures, carried out before and after the intervention. Data were analyzed using the Wilcoxon signed rank test with the help of IBM SPSS 25 software.The pre-test results showed that the mean ± SD of the mother's skill in performing first aid for children with febrile seizures was 2.41 ± 0.84. The mean ± SD score of mothers' skills in providing first aid to children with seizures increased after attending health education about febrile seizures to 6.47 ± 0.68. The results of data analysis showed that the provision of health education about febrile seizures had a significant effect on increasing the skills of mothers in performing first aid for children with febrile seizures with a ρ-value = 0.000 or less than 0.05.In controlling patterns of delivering health education about febrile seizures, this research calls for increased effort and assistance from local health workers. First aid procedures for children experiencing febrile seizures will become more instinctive or skillful when understanding is followed by frequent demonstrations. .                                                                                  

Si Yusuf Al Hafiz

Deposisi: Jurnal Publikasi Ilmu Hukum 2023 International Forum of Researchers and Lecturers

There was a clear mission and goal when this law was created. The goals and objectives set are not just the product of legislative ideas but rather goals and targets that can be accepted and supported by the entire community. There are several conditions, namely: these regulations must: (1) be implemented correctly (2) be enforced as intended (3) not deviate from applicable principles and (4) support community goals. This scientific work research is normative legal research (normative juridical). This study examines community involvement in drafting laws discussed in normative juridical research and using the theory of law formation according to Philipus M. Hadjon, Aan Seidman, Robert B. Seidman, and Nalin Abeyserkere, Meuwissen, and Hans Kelsen and Hans Nawiasky. The main characteristic of direct political involvement is direct interaction between citizens and decision-makers, not through representative procedures. If a community-friendly Job Creation Law is to be designed, it must undergo review. Legislative laws are formed in large part by a multitude of elements that are fundamental to both national and state life. The principles of clarity, fairness, and usefulness are usually found in laws created through community involvement and oversight. In contrast, less participatory and adaptable regulations may conflict with principles of social benefit and justice.

Muh Reza Mappagau; Kusman Kusman

Journal of Educational Innovation and Public Health 2023 Pusat Riset dan Inovasi Nasional

Mitral stenosis (MS) is a heart valve disorder in which the mitral valve (located between the left atrium and left ventricle) becomes narrowed or hardened, blocking blood flow from the left atrium to the left ventricle. Coronary angiography (CAG) is an invasive diagnostic technique used to evaluate the condition of the coronary blood vessels in patients with acute transmural myocardial infarction (MI). Coronary Angiography (CAG) examination in cases of Severe Mitral Stenosis (MS) Severe involves patient preparation, equipment preparation, medical team, examination procedures, post-action care, description of examination results, and its role in the management of Severe (MS) Patient preparation involves patient education about procedures, fasting before examination, renal function checks, medication adjustments, vascular access preparation, discussion of contrast agents, and vital monitoring. Narrowing of the heart's mitral valve is a pathological condition in which this narrowing inhibits blood flow from the left atrium to the left ventricle. Coronary angiography (CAG) plays an important role in clinical evaluation and therapeutic planning. Background: Mitral stenosis (MS) is a heart valve disorder in which the mitral valve (located between the left atrium and left ventricle) becomes narrowed or hardened, blocking blood flow from the left atrium to the left ventricle. This can increase pressure in the left atrium and reduce the amount of blood pumped throughout the body. Because MS is associated with increased left atrial pressure and can affect overall cardiac hemodynamics, it is important to understand how this condition may interact with coronary artery pathology. This research method is a literature review study, where literature exploration is carried out in various databases with keywords such as Coronary Angiography, Severe Mitral Stenosis Cases. Results: Coronary Angiography (CAG) examination in cases of Severe Mitral Stenosis (MS) Severe involves patient preparation, equipment preparation, medical team, examination procedures, post-action care, description of examination results, and their role in the management of (MS) Severe Patient preparation involves patient education about the procedure, fasting before examination, renal function testing, medication adjustments, vascular access preparation, discussion of contrast agents, and vital monitoring. Severe (MS) patients require special attention in this preparation. Equipment preparation includes a stable catheterization table, a fluoroscopic imaging system, various types of catheters, appropriate contrast agents, resuscitation equipment, pre-procedure medications, and hemostasis equipment. The medical team involved in CAG examination in Severe (MS) patients involves an interventional cardiologist, radiological technologist, catheterization nurse, catheterization technician, and additional support personnel such as the anesthesia team and resuscitation team. The examination procedure includes patient preparation, vascular access, catheter insertion into the coronary arteries, evaluation and imaging of the coronary arteries, and completion of the procedure. CAG examination has an important role in the detection of coronary artery disease. CAG examination in patients with (MS) Severe requires careful preparation and involves the collaboration of a well-coordinated medical team to provide optimal results and a significant contribution in the management of (MS) Severe. Conclusion: Narrowing of the mitral valve, severe mitral stenosis (MS) is a pathological condition where this narrowing inhibits blood flow from the left atrium to the left ventricle. This condition is most often caused by rheumatic heart disease, which results in inflammation and ultimately thickening and narrowing of the mitral valve. Coronary Angiography (CAG) examination in Severe Mitral Stenosis (MS) cases has an important role in detecting coronary artery disease.

Zhafira Aulinasari; Christian Wiradendi Wolor; Marsofiyati Marsofiyati

Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Employee performance is the result of quality and quantity standards set by the organization. Employee performance will influence the success of an organization, so employee performance has a close relationship with performance appraisal. Performance appraisal or what can also be called performance evaluation, is an organization's effort to assess the achievements of its employees for the purpose of increasing their productivity. However, sometimes companies still make poor assessments so that their goals are not achieved. This results in a decline in company targets. Performance appraisal does not only look at the results of the work that employees do, but can also be seen from how the employee completes his work. This research uses a qualitative descriptive approach through case studies, namely by analyzing existing problems. This qualitative research uses primary data and secondary data. The primary data for this research was obtained through observation, interviews and documentation, while the secondary data was obtained through previous research. The population in this study were employees of CV Awing Citra Abadi Teknik with a total of 20 employees. The purpose of this research is to determine the implementation of employee performance appraisals at CV Awing Citra Abadi Teknik which includes procedures for implementing employee performance appraisals, efforts to encourage the implementation of employee performance appraisals, and employee performance appraisal procedures.

Gita Amalia S. Aru; Nirwan Junus; Dolot Alhasni Bakung

Doktrin: Jurnal Dunia Ilmu Hukum dan Politik 2023 International Forum of Researchers and Lecturers

Sexual violence is a serious problem that affects many individuals throughout the world. In this context, drivers associated with acts of sexual violence are often the focus of attention. The responsibility of third parties, such as transportation service providers or application platforms, can be an important factor in providing compensation to victims who have experienced sexual violence by drivers. This research aims to analyze the responsibilities of third parties, especially companies providing transportation services or application platforms that facilitate meetings between drivers and passengers, in providing compensation to victims of sexual violence. This research uses an analytical approach by collecting data and information related to the policies and practices implemented by the Maxim company. The results of the analysis show that the responsibility of third parties, in this case Maxim, has an important role in providing compensation to victims of sexual violence. Maxim is expected to have a clear and transparent policy in handling reports of sexual violence involving their drivers. They should also provide safe and reliable communication channels for victims to report incidents. Apart from that, Maxim must also ensure that there is a fair and thorough investigation process for reports of sexual violence. They must cooperate with law enforcement authorities to ensure that legal action is taken against drivers involved in sexual violence. In addition, Maxim must provide support and assistance to victims of sexual violence, including access to counseling and mentoring services. This research concludes that the responsibility of third parties, such as Maxim, is very important in providing compensation to victims of sexual violence by drivers. Such companies must have clear policies, effective procedures, and open channels of communication so that victims feel heard and protected. In an effort to prevent sexual violence, such companies must also continue to increase awareness and training for their drivers regarding policies and prohibited actions in the context of sexual violence.

Aulia Mutia Giska; Hijriyantomi Suyuthie

Jurnal Manajemen Pariwisata dan Perhotelan 2023 International Forum of Researchers and Lecturers

The research purpose is to significantly analyze the workload of banquet employees at UNP Hotel & Convention. The research approach is descriptive qualitative. Interviews, observations and documentation were used for the process of data collection. There were 6 respondents from UNP Hotel & Convention banquet employees. Triangulation of data and methods by interview reduction were used to the data analyzed. The research results shown that the workload of banquet employees is not maximal. It shown from the working conditions and the use of working time that have not been fully implemented properly according to the established Standard Operating Procedures. Companies can consider increasing the availability of banquet employees to create good performance.

Syofiah Sinaga; Yahfizham Yahfizham

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2023 STIKes Ibnu Sina Ajibarang

Students’ understanding can be through various learning concepts. In this research, the author raises the title of studants’ understanding of programming algorithms. An algorithm is procedure that is arranged in writing and sequentially and when related to programming it means sequential procedures and a structure for creating a program. The method used I this research is literature study. The author collects data or reference sources regarding students’ understanding of programming algorithms. After collecting the data, the author will analyze the references that have been collected. Analysis of this literature study will be effective in increasing the author’s and reader’s understanding of programming algorithms

Oyong Wahyudi; Fadlan Fadlan; Dahlan Dahlan; Erniyanti Erniyanti; Soeryo Respatino

The determination of a suspect must be in accordance with applicable legal provisions based on 2 (two) valid pieces of evidence, namely witness statements obtained by the investigator, expert statements obtained by the investigator, letters, and instructions for each piece of evidence obtained by the investigator through an in-depth examination. The investigator's coercive actions must be carried out responsibly according to the law and legal provisions so that arbitrary actions do not occur against the suspect's freedom, independence, and human rights. The problem in this research is the law, implementation, and what factors become obstacles and obstacles in the process of determining suspects for perpetrators of criminal acts. This research uses a descriptive analysis method using a normative approach (legal research) and is supported by empirical research. This was carried out to obtain primary data obtained through interviews through field research. The results of this study explain that the Criminal Procedure Code (KUHAP) has clearly and firmly regulated matters relating to the rights of suspects. The rights of suspects regulated in the Criminal Procedure Code are Priority Rights for Case Settlement, this has been emphasized in Article 50 of the Criminal Procedure Code (KUHAP) which reads: a) A suspect has the right to immediately be examined by investigators, then can be submitted to the Public Prosecutor. b) The suspect has the right to immediately bring his case to court by the public prosecutor. c) The accused has the right to be tried immediately by the Court., The right to prepare a defense, the right to get an interpreter, and the right to choose their own legal adviser The purpose of this right is to get legal counsel in accordance with the provisions of Article 54 of the Criminal Procedure Code for suspects. For this reason, it is expected that in determining the suspect to have qualified investigators they pay attention to the following matters: Have general knowledge, Knowledge is quite broad, where Investigating Officers are required to have knowledge that is quite extensive, Confident in themselves. Investigating Officers must have high self-confidence, have character, be professional, understand psychology practically, be brave, honest, talented actor, wise, alert, and experienced. Courage, honesty, wisdom, and vigilance are needed in the examination process by an investigating officer. Experience Investigating officers must be experienced in order to master psychology/psychology and be able to act in acting is also very important to have.

Andri Widiani; Mawaddah Irham

Jurnal Ekonomi dan Keuangan Islam 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research aims to determine the effectiveness of the implementation of archival services at the Serdang Bedagai Regency Education Service. This research uses a qualitative descriptive method, namely research that describes the effectiveness of archival implementation at the Serdang Bedagai Regency Education Office. The results of this research show that the Serdang Bedagai Regency Education Office has implemented various policies and procedures in order to increase the effectiveness of archival services. There are clear arrangements regarding the management, storage and maintenance of important archives. Although there have been efforts to improve the effectiveness of archival services, there are several challenges that need to be overcome.

Maria Ratunovliana Nelci Jelkia; Yohanes G.T.Helan; Yohanes Tuan

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.

Ira Utami Ramba’; Althon K. Pongtuluran; Chrismesi Pagiu

Jurnal Bintang Manajemen (JUBIMA) 2023 Pusat Riset dan Inovasi Nasional

The purpose of this study was to determine whether product quality and social media marketing instagram affect bouquet purchasing decisions at Barung Bouquet. The data collection procedures of this study are: Questionnaires and documentation. The data analysis technique is quantitative with multiple linear regression tests. The partial test results (T test) show that the variables of purchasing decisions and social media marketing instagram affect the decision to purchase a bouquet at Barung Bouquet. Meanwhile, the results of simultaneous testing (F test) show that the variables of product quality and social media marketing instagram affect the decision to purchase a bouquet at Barung Bouquet.

Trivika Tambing; Althon K Pongtuluran; Chrismesi Pagiu

Jurnal Bintang Manajemen (JUBIMA) 2023 Pusat Riset dan Inovasi Nasional

The purpose of this research is to find out whether there is an effect of ease of use of the application and customer experience on purchasing decisions in the Shopee marketplace for students of the Faculty of Economics, Toraja Christian University of Indonesia. Data collection procedures from this study are: observation and questionnaires. The data analysis technique is quantitative with multiple linear regression tests. The results of calculations with the F test obtained the results of F count, 80.828 with F table 3.959. Based on the results of calculations with the T test on the ease of use variable, the results of T count (1.351) < T table (1.989) and on the customer experience variable, the results of T count (6.565) > T table (1.989). The conclusion of this study is that the ease of use variable does not affect purchasing decisions on the Shopee marketplace for students of the Toraja Christian University's economics faculty and the customer experience variable influences purchase decisions

Bambang Triono; Mochamad Shaleh; Moch. Syaiful Anwar

Indonesia Bergerak : Jurnal Hasil Kegiatan Pengabdian Masyarakat 2023 Asosiasi Riset Ilmu Teknik Indonesia

Production quality in the printing industry is highly influenced by process consistency and the implementation of clear operational standards. A common issue faced by small and medium-scale printing industries, including those in Gedangan, Sidoarjo, is the absence of systematically developed Standard Operating Procedures (SOP), which leads to inconsistent production results and low operational efficiency. This Community Service Program (PKM) aims to provide assistance in the development and implementation of SOPs to improve production quality. The method employed is a participatory approach involving problem identification, SOP development, socialization and training, implementation, and evaluation stages. The results indicate a 25% increase in workers' understanding based on pre-test and post-test results. Additionally, there was a reduction in production errors and improvements in the consistency of print quality and work efficiency. Therefore, the implementation of SOPs has proven effective in enhancing production quality and operational performance in the printing industry sustainably.

Amraini Amraini; Annila Suryo Saputro

Journal of Educational Innovation and Public Health 2023 Pusat Riset dan Inovasi Nasional

The urographic ct scan is a diagnostic procedure which aims comprehensively evaluate kidney, ureter, and bladder, as well as the general function of the urinary tracts.   One of common pathologies detected on urographic examination is kidney cyst. The kidney cyst is a spherical or oval-shaped sac which contains a fluid form inside the kidney. This case study aims to explain the Urographic CT scan procedures with contrast media. This study assess the strengths and weakness of CT Urographic examinations with patients with kidney cysts. The study shows that CT Urographic exmination procedure involves informed consent, patient and equipment preparation, patient positioning, image acquisition and reconstruction. The study also shows that there was a difference in scanning phase on theory and clinical practices. While the theory  states that the the Urographic CT examinations must be conducted with with four phases including non-contractional phases, cortikomedular phases, nefrographic and excretion phases, in clinical practices, the scanning was acquired with non-contrast phase, kidney phase, ureter phase and bladder phase.  

Adetya Perdanaraya Putra Wiedyudja; Harmonis Harmonis

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2023 International Forum of Researchers and Lecturers

Television is a mass media that is inseparable in human life. Television shows other people's lives and gives ideas about carrying out activities. TVRI Sport Pagi is a program that broadcasts information about the world of sports both domestically and internationally. The problem in the research is how the production process for the TVRI Sport Pagi news program is carried out. This research aims to determine the flow of the TVRI Sport Pagi news program production process from pre-production, production, post-production as well as to find out the inhibiting and supporting factors in the TVRI Sport Pagi news program process. The research method used is descriptive qualitative with documentation and interview data collection techniques. From the research that has been carried out, it can be concluded that the production process for the TVRI Sport Pagi news program goes through several processes so that it can be watched by the audience in accordance with Standard Operational Procedures. So that it can produce a quality TVRI Sport Pagi news program even though it has a number of obstacles or supporting and inhibiting factors in the production process.

Muthiya Nur Aziza; Tyastavia, Karenina; Kristaung, Robert

Jurnal Manajemen Sosial Ekonomi 2023 LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

This research aims to analyze the influence of retail oil sales in customer relationships on the formation of brand equity and the impact of consumer loyalty in DKI JAKARTA. The population is all groups who use retail oil products in Jakarta, then the sample used was selected using a purposive random sampling quota method of up to 250 people. The type of research used in this study is descriptive research using a set of scientific methods and procedures to design and collect data that describes the characteristics of objects, events or situations. This analysis aims to understand the influence of retail oil sales in Jakarta on customer relationships, the formation of brand equity, and the impact of consumer loyalty. The results of the analysis mean that on the customer relationship variable, the three indicator items are declared valid, but one indicator is declared invalid. Therefore, in the customer relationship variable, you can not use invalid indicators. The brand equity variable is declared valid on all four indicators. and the consumer loyalty variable is declared valid on all four indicators. In the reliability test, there are four variables that are declared reliable in the theory of Muniarti et al. and apart from that, testing with descriptive analysis and hypotheses. It is hoped that the results of this study will be able to provide advice and information to retail oil sellers so that they can reach a wider range of consumers and target them appropriately.        

Nuriah Ningrum; Nanik Riananditasari

Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim 2023 Fakultas Teknik Universitas Maritim AMNI Semarang

Tambolaka Airport is an airport located in Tambolaka City, Southwest Sumba which is a fairly crowded airport. To realize the role of better Tambolaka Airport services, it is necessary to implement the concept of intermodal transportation integration to facilitate accessibility and passenger movement. This study aims to determine  the provision of integration facilities to support intermodal needs at Tambolaka Airport  and Planning for the provision of intermodal integration facilities at Tambolaka Airport Primary and secondary data sources were used in the qualitative methodology of this study. Methods used to collect data include documentation, interviews, and observations. Technical and source triangulation are two methods used in data validity procedures. Data reduction, data visualization, and conclusion preparation are some of the data analysis approaches used. The results of this study show that Tambolaka Airport has intermodal transportation such as buses, pick ups, and travel. Tambolaka Airport intermodal integration facilities include airport lounges, pedestrian accessibility, parking lots, and drope zones and Integration development is carried out by developing facilities in the form of pedestrian accessibility and adding bus stops And will be expanded parking from 0.25 Ha to 0.41 Ha.

Rajinda Bintang

Konstruksi: Publikasi Ilmu Teknik, Perencanaan Tata Ruang dan Teknik Sipil 2023 Asosiasi Riset Ilmu Teknik Indonesia

An investigation into the building is carried out to determine the suitability and safety of the building and the strength of the structure. The investigations to be carried out include field and laboratory investigations. This is done to determine the feasibility and safety of existing structures. Apart from that, it is also hoped that this investigation can provide recommendations regarding repair or strengthening methods if necessary, referring to the requirements for Structural Concrete for Buildings SNI 2847:2019 and Procedures for Earthquake Resistance Planning for Building and Non-Building Structures SNI 2847:2019. From the results of structural testing using UPV and Hammer Test, it was found that the structural system is an open frame consisting of plates, beams and columns using concrete material, while the joists use steel plinths. The reinforcing steel used uses plain iron U40 as flexible reinforcement with shear reinforcement with U24. The quality of concrete obtained respectively for column f'c 25 MPa, beam f'c 22 MPa and floor slab f'c 22 MPa. Based on the results of the floor leveling survey to record the potential for building subsidence or floor sagging using a water level, it was concluded that there was no slope found in the building as a whole. The deflection that occurs is local and relatively flat. To meet the requirements, strengthening was carried out by increasing the dimensions of the columns and beams, adding plates to the steel profiles on the flange and web.

Nurdewi Murtivia; Herida Panji Olivia Azhar

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

PT Citilink or Citilink Indonesia is a subsidiary of the Garuda Indonesia (Persero) company. This airline uses a low-cost flight system or Low Cost Carrier (LCC) with Lost and Found Services related to handling passenger luggage on Citilink airlines, but many people don't know about it. part of the baggage handling itself, one of which is the use of Citilink's Web Baggage Central Tracking (BCTC), in handling Irregularity Property. The purpose of this research is to find out the use of the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport and to find out the obstacles faced in using the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport.This study used descriptive qualitative method. This research was carried out on April 1– April 20 2023 at Citilink Airlines, Yogyakarta Kulon Progo International Airport, Citilink Airlines, Yogyakarta Kulon Progo International Airport. The data collection techniques used in this research were documentation, observation and interviews with Lost and Found unit officers at Yogyakarta International Airport. Data analysis techniques use data reduction, data presentation, and drawing conclusions.The results of the research show that in handling baggage damage, passengers who experience property irregularities can report it to the relevant officers or make a report on Citilink's official BCTC website to get further action in accordance with Citilink airline's standard operating procedures for handling baggage damage. and baggage damage is handled within 14 days from receipt of the complaint submitted by the passenger to the airline. Obstacles in using the BCTC Web to handle Irregularity Property at the Lost and Found unit of Yogyakarta International Airport include technical problems, coordination with airlines, the need for adequate resources, and increasing passenger volume. The proposed solution includes intensive training, formation of a technical team, development of collaboration protocols, adequate budget allocation, and proper growth planning.