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Chandra Gita; Esti Dwi Rahmawati; Rayhan Gunaningrat

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The growing subsector of the food and beverage industry, including the highly competitive restaurant industry, highlights the importance of research in maintaining businesses and increasing customer loyalty in this sector. The purpose of this research is to investigate the influence of service quality on customer loyalty through customer satisfaction as a mediator in Fun House Resto. The method used is the Partial Least Squares - Structural Equation Modeling (PLS-SEM) analysis technique with descriptive and quantitative analysis. The sample used was 100 respondents using purposive sampling method in determining the respondents. The results of the study indicate that service quality has a direct positive effect on customer loyalty, service quality has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on customer loyalty, and service quality has a positive and significant effect on customer loyalty through mediation of customer satisfaction. These results indicate that Fun House Resto should consider maintaining service quality and customer satisfaction in ensuring customer loyalty. Furthermore, as part of their efforts to maintain customer loyalty, they should also consider other factors such as product quality, facilities, prices, and others.

Asti Dwi Ananta; Dinda Febrian; Nazwa Nadzilah

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

Phonology is a branch of linguistics that studies the sound system of language and examines the rules that regulate the use of language sounds based on their characteristics, such as articulation, frequency, duration, and intensity. This research discusses "Phonological Differences in Indonesian and Japanese." The aim of this research is to obtain data and information about the differences in phonology between Indonesian and Japanese. The research method used is a literature study by collecting scientific articles and journals from various relevant sources as material for comparative analysis between the phonological systems of Indonesian and Japanese. The findings of this research indicate that there are significant differences between the phonologies of Indonesian and Japanese. The implication of this research is that it is important to understand the differences in Indonesian and Japanese phonology, which can provide benefits in teaching and learning both languages in the future.

Asti Dwi Ananta; Dinda Febrian; Nazwa Nadzilah

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2023 Asosiasi Periset Bahasa Sastra Indonesia

Phonology is a branch of linguistics that studies the sound system of language and examines the rules that regulate the use of language sounds based on their characteristics, such as articulation, frequency, duration, and intensity. This research discusses "Phonological Differences in Indonesian and Japanese." The aim of this research is to obtain data and information about the differences in phonology between Indonesian and Japanese. The research method used is a literature study by collecting scientific articles and journals from various relevant sources as material for comparative analysis between the phonological systems of Indonesian and Japanese. The findings of this research indicate that there are significant differences between the phonologies of Indonesian and Japanese. The implication of this research is that it is important to understand the differences in Indonesian and Japanese phonology, which can provide benefits in teaching and learning both languages in the future.

Hamzah Hamzah; Andi Sugiati; Sitti Fatimah

Journal Innovation in Education (INOVED) 2023 STIKes Ibnu Sina Ajibarang

The purpose of this study was to find out the role of the principal's managerial competence in improving teacher discipline. Factors and factors that hinder and support the principal's managerial competence in improving teacher discipline at SD Inpres Tompotana, Takalar Regency. This research was carried out in Takalar, where it was at SD Inpres Tompotana, Takalar Regency, which took place from May 27 2023 to July 27 2023. The method of collecting data in this study used interviews, documentation and observation. The subjects in this study were school principals and teachers. The results of research conducted by researchers, that the role of the principal in improving teacher discipline, as well as the supporting and inhibiting factors of the Principal's Managerial Competence in Improving Teacher Discipline at SD Inpres Tompotana, Takalar Regency. This is very important for teacher independence through various forms of training, namely with the guidance and motivation of the Principal towards the teacher and also from the awareness of the teacher himself in developing the mandate and responsibility as educators who should be an example, a role model for their students, self-discipline training so that Principals, fellow teachers and students can carry out their obligations wholeheartedly, namely arriving on time, being disciplined from various aspects of the school environment so as to create an effective and time-disciplined school. This research uses qualitative research methods.

Rizki Edom Noperion Manalu; Alya Al Haura; Adinda Eloyfani Ginting; Bella Amanda; Hania Syakira

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

In this era of globalization, business organizations must continue to improve the level of professional services in their respective fields. The use of PLN Mobile in the customer service department at PLN ULP Medan Baru has the potential to provide significant benefits in improving service quality and customer satisfaction. This application is expected to bring positive changes by providing easy access to information for customers regarding billing, blackouts, and other important information. The purpose of this research is to analyze the customer service and benefits of PLN Mobile at PLN ULP Medan Baru. This study uses a qualitative approach to explore an in-depth understanding of the benefits of using PLN Mobile in the customer service department at PLN ULP Medan Baru. A qualitative approach allows researchers to understand customer perspectives, views, and experiences in depth and contextually. Based on the results of the research and discussion conducted by the researchers, it can be obtained that the customer service and benefits of PLN Mobile at PLN ULP Medan Baru are quite good and very useful for customers at PLN ULP Medan Baru, Medan City to meet their electricity needs, complaints and complaints, however, socialization that has not been evenly distributed has resulted in there being PLN ULP Medan Baru customers who have not used the PLN Mobile application. The five dimensions of customer service used by researchers according to Tjiptono (2014: 18), namely the Tangibility, Reliability, Responsiveness, Assurance, and Empathy dimensions at PLN ULP Medan Baru are quite good.  

Nanda Arfan Fitra; Ilhamdi Almi; Isra Wesi; Yuliana Fitri; Jasniwan Jasniwan +1 more

Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri 2023 Universitas Maritim AMNI Semarang

Law No. 24 of 2009 Concerning Flags, Languages, State Symbols and National Anthems, it has been generally defined that a flag is a strong symbol to identify and represent an identity of a nation or group. Flags are used in agencies, offices, schools, and so on. Seeing the importance of the flag as one of the symbols of the country and many agencies that already have flagpole facilities, one of which is an institution in the field of education. Based on the results of field observations made, there are major problems related to flags, where in one of the elementary schools in Bukit Rata Village, which is a part of Kute Panang District, Central Aceh District, there are still many or minimal facilities at the school, one of which is no pole facilities. flag. Based on the results of discussions with the principal and teachers, the authors took the initiative to make flagpoles. The method used is to go directly to the field or practice directly to the field to build and erect the flagpole. The purpose of this flagpole installation activity is expected to increase a sense of nationalism, love for the motherland, and become one of the flag ceremony facilities at SDN 13 Kute Panang school located in Bukit Rata Village. The activity of installing flagpoles at SDN 13 Kute Panang is a form of community and state service carried out by the author.

Erinda Salma Imani

Jurnal Kendali Akuntansi 2023 International Forum of Researchers and Lecturers

Currently, the MSME financial reporting standard uses SAK EMKM (Standard for Financial Accounting for Micro, Small and Medium Entities). MSME accounting is expected to make and create more structured financial reports. The purpose of this research is to find out how SAK EMKM is applied in preparing financial reports for MSMEs, and to find out what are the obstacles encountered in preparing SAK EMKM-based financial reports. The design used is literature review, articles are collected using search engines such as Google Scholar and Garuda. Based on the research results collected and the author's analysis, it was found that there are still many MSMEs in Indonesia that do not make or use accounting information to run their business. Therefore, when asked about the amount of their assets, they could not provide any information. Small business owners lack accounting knowledge and many of them do not understand the importance of accounting for business continuity and business success.

Salsabila Maulidiya S.B; Adam Nurdin N; Fitriatul Rohmadani; Maria Yovita R. Pandin

Jurnal Riset dan Inovasi Manajemen 2023 International Forum of Researchers and Lecturers

The emergence of the era of society 5.0 is colored by the rapid world of digitalization which describes almost all areas of life including the accountant profession. This study aims to determine the development of digitalization towards society 5.0 and the efforts and challenges made by the accounting profession in facing that era. In this study using a qualitative approach method with interview techniques through online and offline to 2 Respondents of Public Accounting Firms and 2 Respondents of Tax Consultant Firms. The era of Society 5.0 requires accountants to understand technology and use it in their work. The reason is, accountants play an important role in the world of finance and business, which has a positive impact on efficiency and effectiveness. Therefore, accountant learning must be adapted to technological developments to prepare future accountants who can face the challenges of the digital era.

Fitria Rayani Rahman; Ghina Fauziah Hazimah; Rani Fitriani; Siti Fatimah

Jurnal Bintang Pendidikan Indonesia 2023 Pusat Riset dan Inovasi Nasional

The research aims to describe the development of extracurricular learning at SDIT Qordova and SDN 036 Ujung Berung based on the results of the SWOT analysis. This research is a descriptive qualitative research with data collection carried out using interviews, observation, literature and also documentation. The instrument used in this study is a SWOT analysis that considers strengths, weaknesses, opportunities and threats. The results of the study show that the main strength of the two schools is the availability of various types of extracurricular options that facilitate various interests and talents of students. The drawback is the unavailability of facilities from several extracurriculars such as rooms and fields. The main opportunity is the potential of students in non-academic fields to develop so that they have the opportunity to become a quality and achieving school, and the threat is low student participation and attendance in participating in extracurricular activities. The findings and observations made at two schools, namely SDIT Qordova and SDN 036 Ujung Berung, show that the development of extracurricular learning is very important.

Oei Tania Sabella; Izza Ulumuddin Ahmad Asshofi

This project was made considering the importance of the quality of an item and the importance of the role of the part in charge of carrying out the receiving of the hotel ordered goods. This final project aims to explain the role of the receiving section in ensuring that the quality of hotel orders during the pandemic remains good and according to applicable standards. The research method used is qualitative method and literature study and the data collection method used in this project uses the method of observation, interviews and documentation so that the data obtained is more accurate. The results of this study show the importance of the role of the receiving section in ensuring the quality of hotel ordered goods, especially during the COVID- 19 pandemic, this final project underscores the importance of the role of the receiving section in maintaining the quality of goods. Hotel orders during the waiting time until then received by the user who has ordered the item especially during COVID-19 pandemic through various means such as monitoring, health protocol discipline and receiving staff’s efficiency.

Ginanjar Arif Santoso; M. Sulhan

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2023 FEB Universitas Maritim Semarang

This study aims to determine the effect of leadership, workload, and compensation on employee turnover intention. This type of research is quantitative, and the analysis used involves associations with a quantitative approach. Research conducted at PT. Natura Laboratoria Prima. The study results show that leadership has a detrimental and important impact on the intention to change jobs. The superior leadership proportionally reduces the intention to change jobs. The workload level positively and significantly impacts the intention to change jobs. The greater the workload, the higher the intention to change jobs. Compensation has an adverse and important impact on the intention to change jobs employees of PT. Natura Laboratoria Prima, meaning that the higher the compensation, the lower the turnover intention.

Laura Aviana Christie; Cindy Citya Dima

This final project aims to explain about Telephone Operator Service Communication (Front Office) with Major Departments Regarding Guest Requests at Gumaya Tower Hotel Semarang. Communication that is not going well, such as the absence of confirmation from between major departments, can make service less than optimal, causing guest complaints to occur. The data collection method used in this research is descriptive qualitative using observation data collection techniques, literature study and documentation in order to obtain accurate data regarding efforts to improve service to hotel guests. The research results that can be obtained from this study are that communication between major departments is very important in improving service to hotel guests. Telephone Operators also have a very important role in handling guest requests so that when guests need assistance and have requests telephone operators can help as much as possible so that guests feel satisfied. However, if the communication between the telephone operator and the relevant major departments does not go well, this can cause guest complaints. Good communication between the Telephone Operator (Front Office) and the major departments at Gumaya Tower Hotel Semarang can create good service and image for the hotel and can increase guest satisfaction.

Afifah Dhiya Ulhaq; Riyanti , Rita

Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran, 2023 Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Background: Adolescents who experience nutritional deficiencies such as iron, calcium, vitamins, magnesium and folic acid can cause anemia. The prevalence rate of anemia in Indonesia in adolescents aged 15-24 years is 32%. The proportion of anemia in women is higher than in men. Honey is a medicine for all kinds of diseases, honey containsl important mineralsl that helpl in thel production ofl hemoglobin. Thenl honey helpsl increase calciuml absorption, hemoglobinl count andl treats or prevents anemial due tol nutritional lfactors. Objective: To determinel the effectl of giving honey onl an increase inl HB inl female adolescents who experience anemia. Methods: The research design was the Pre Experiment and the One Group Pretest Posttest approach, a sample of 23 young girls of class X, the sample used was total sampling. Test analysis using the Paired Simple T Test. The results of the study: The results of the Paired Simple T Test based on HB values before and after being given treatment showed a significant value of 0.000 <0.05 with an average value of an increase of 0.5 gr/dl. Conclusion: Therel is a positive effectl of givingl honey onl the increasel in HB inl female adolescents who experience anemia.

Pipit Fitriani; Siti Nariah; Dewi Maemunah; Adinda Risqiana Dewi Maulana; Aulia Kamilah Munifah +1 more

Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri 2023 Universitas Maritim AMNI Semarang

Enhancing the quality of education involves fostering strong literacy skills, not only in academic aspects but also in understanding, processing, and conveying information. In the midst of globalization and technology, literacy skills have become increasingly important in facing the changes of the times. This study aims to develop a playful learning approach that encourages enjoyable literacy activities in Desa Sokawati. Employing a qualitative approach with an action research design, this study engages children, educators, parents, and the community in Desa Sokawati. Engaging literacy activities tailored to the characteristics of children are designed based on surveys and interviews. Once planned, these literacy activities are implemented in KB, TK, and SD classes. Observations of children's and educators' responses are conducted during the implementation phase. The results indicate that the playful learning approach is effective in fostering enjoyable literacy activities in Desa Sokawati. Children are engaged in various activities that combine creativity, art, and learning. By developing an approach that suits the characteristics of children and the local potential, this study aims to provide practical guidance for educators, parents, and the community in enhancing children's literacy in Desa Sokawati. Furthermore, this research contributes to the development of sustainable literacy-based education in rural areas.  

Eka Wati; Ainul Yaqin Salam; Grido Handoko Sriyono

Jurnal Riset Rumpun Ilmu Kesehatan 2023 Pusat riset dan Inovasi Nasional

Implementing family-based discharge planning, which relies on the participation of family members, can help stroke victims feel better. The purpose of this study was to identify the effect of family-based discharge planning on the quality of life of stroke patients based on journal literature reviews. Methode uses systematic literature reviews of journals taken from research in 15 journals, which were discovered through screening results of a number of journals from Google Scholar, Cochrane, Science Direct, Pubmed, and Wile using the keywords "Discharge Planning" AND "Family" AND "Quality Of Life" AND "Stroke OR Post Stroke". Writing research journals from the 2017-2021 time frame  and those that complied with inclusion and exclusion standards, in PICOTS format, both national and international journals. Results from 15 design journals used quasy experimental (33.5%), Systematic Review (13.4%), Randomized controlled (13.4%), Cross sectional survey (6.7%), Longitudinal Survey (6.7%), True Experimental (6.7%), Parallel group (13.4%), Retrospective Study (6.7%). Conclusion Discharge planning provides family caregiver education about stroke. The support of family members is very important in improving the patient's health by contributing to quality care and creating a pleasant atmosphere.  

Yulia Putri Fatmilarini; Shinta Wahyusari; Ainul Yaqin Salam

Jurnal Riset Rumpun Ilmu Kesehatan 2023 Pusat riset dan Inovasi Nasional

Clean and Healthy Living Behavior (PHBS) is a behavior that is practiced by every individual with their own awareness to improve their health and play an active role in creating a healthy environment. The purpose of this study is to identify the variabels that influence environmental cleanliness behavior.. This research method uses correlational analytic with cross sectional approach. The sampling technique used is stratified random sampling on the respondents with a total sample of 178 respondents. According to the study’s findings all the components werwrelated with a p value of 0,05, including knowledge, attitudes, facilities, and the role administrators, while the dominant factor related to the behavior of students in maintaining a clean environment with a p value of 0.001 0.05 and OR value = 5.269.  can be concluded that knowledge, attitudes, facilities, the role of the board can influence behavior but the most dominant factor in behavior is the role of the board, so that future researchers are expected to provide intervention to administrators and students regarding the importance of keeping the environment clean.  

Rio Andika Setiawan; Wydha Mustika Maharani; Muhammad Nasyirudin

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The research conducted has the aim of knowing and seeking an overview of the quality of public services in the field of administration regarding the perspective of good governance in public services at the Rembang Village Office, Blitar City. Research conducted using qualitative methods with a case study research approach (case study). Data collection techniques were carried out using participatory observation methods, conducting interviews with selected informants and conducting literature studies and examining data sources from documents related to research. From all the data that has been collected, the researcher processes it using data collection, data condensation, data presentation (information display), and verification of research or conclusions, then the researcher checks the validity of the data using 1) Credibility test which consists of technical triangulation techniques, data source triangulation, time triangulation, 2) transferability tests in which researchers compile research reports by providing detailed, systematic, and reliable descriptions, 3) reliability tests are carried out through a series of audit processes by supervisors and, 4 ) Objectivity Test (Confirmability) in which the results of this study were tested through a series of examination processes carried out by the supervisor and the team of examiners through the final exam. Based on the results of the study, 1) the quality of public services in the administrative field at the Rembang Kelurahan Office is already good with evidence of the facilities, facilities and infrastructure provided by the Rembang Kelurahan Office being sufficient and supporting public services in public services at the office. In addition, professionalism, timeliness and speed in providing appropriate services are important factors regarding improving the quality of public services; 2) Administrative public services at the Rembang Village Office apply the principles of good governance, namely participation, rule of law, and transparency in public services by involving the community in all service activities, starting from the policy formulation stage to the evaluation level. This can improve the quality of public services and strengthen public trust in the government; 3) Supporting factors in public services in the field of administration at the Rembang Village Office, namely: a) adequate facilities and infrastructure; b) there is professionalism in providing services, as well as being responsive to customers, c) services that are in accordance with operational standards and are not complicated. While the inhibiting factors for public services at the Rembang Village Office are a) the lack of completeness of the requirements brought by the community; b) the public's lack of understanding of the requirements when applying for documents; c) the dissemination of information related to public services is still limited in order to improve public services through quality.

Mellarisca Nadya Nur Rosena; Andi Hallang Lewa

In the daily operation of a hotel, it is inevitable that guest complaints will occur. Even though all the facilities and services provided are up to standard, it is not uncommon for hotels to encounter obstacles or problems that cause guests to be disappointed and guests submit them in the form of complaints. With this complaint phenomenon, a hotel provides a complaint service that connects guests with the hotel as a complaint handling strategy. This section is the Guest Relations Officer, Guest Relations is responsible for complaints submitted by guests and ensures that the service that guests receive during their stay is the best service. The author conducts research on Guest Relations efforts in handling complaints that occur at hotels. Because the Guest Relations Officer is tasked with handling complaints, a complaint handling system is needed that is systematically arranged. As an effort to handle complaints, a standard for handling complaints has been established. This standard is a benchmark for a hotel in providing Guest Relations services for guests. This study uses a qualitative descriptive research method. To obtain the data needed for writing this research using four methods, namely interviews, observation, documentation, and literature study so as to obtain accurate data. The data obtained is arranged in a research result that will be used as the author's final project. From the results of research conducted by the authors found that the handling of complaints carried out by the Guest Relations Officer at Hotel Tentrem Semarang went well so that complaints that occurred could be resolved properly. In addition to handling complaints, the authors also found that the Guest Relations Officer was also in charge of handling VIP guests, where these VIP guests were important people or members of the government. The results of this study indicate that the Guest Relations Officer is very influential in the service of a hotel, because listening to guest complaints and dealing with complaints can maintain guest confidence in the services provided by the hotel.

Intan Oktaviani Agustina; Juliantika Juliantika; Selly Ade Saputri; Syahla Rizkia Putri N

Jurnal Bintang Pendidikan Indonesia 2023 Pusat Riset dan Inovasi Nasional

The role of extracurricular activities in the guidance and development of students in elementary schools is very important in providing a holistic and in-depth learning experience outside the ordinary academic environment. The purpose of this study was to find out the role of extracurriculars in fostering and developing students at SD 186 Cipadung and SD Al-Ma'soem. This study uses a qualitative method that produces and processes descriptive data such as interview transcripts. The results of this study show that extracurricular roles instill character values ​​such as hard work, discipline, teamwork, leadership, and responsibility. In addition, extracurricular roles can develop students' potential interests and talents.

Fransisca Candra Sutrisno; A. Soerjowardhana

The International Conference on Education, Social Sciences and Technology 2023 International Forum of Researchers and Lecturers

This final project aims to explain the role of accounts receivable in handling delays in collection of receivables (invoices) at the Aruss Hotel Semarang. The data collection method used in this study is a study of secondary documents, so that accurate data can be obtained regarding the role of efforts to handle late collection of receivables. There are various causes for late payment of receivables, one of which is the length of time for disbursing funds so that payments exceed the due date given. The results that can be obtained from this study are that accounts receivable have an important role in maintaining hotel cash flow and overcoming delays in collecting receivables at the Aruss Hotel Semarang. Accounts receivable play an important role in maintaining the hotel's cash flow, one of which is to overcome how guests experience delays in paying. In addition, the role of other departments is no less important in collecting receivables from guests.