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Special stopping space for motorbikes is one of the facilities for motorbikes to stop at intersections during the red phase. This special stopping space has been tested on a limited scale to support the movement of motorbikes at signalized intersections in large cities in Indonesia. This research aims to evaluate the intersection and then plan a special stopping room according to the number of motorbikes piling up during the red phase at the intersection. Intersection evaluation is carried out based on primary data and secondary data. The calculation method is guided by the 1997 Indonesian Road Capacity Manual (MKJI) and Technical Planning Guidelines for Special Stop Spaces (RHK) for Motorcycles at Signalized Intersections in Urban Areas.The traffic behavior of the existing intersection is, west approach capacity 335 pcu/hour, DS (Degree of Saturation) 1,878, queue length 97 m and average delay 157 sec/pcu. East approach capacity is 342 pcu/hour, DS (Degree of Saturation) is 2,295, queue length is 97 m, and average delay is 169.3 sec/pcu. North approach capacity is 600 pcu/hour, DS (Degree of Saturation) is 0.546, queue length is 157 m, and average delay is 69.2 sec/pcu. South approach capacity is 941 pcu/hour, DS (Degree of Saturation) 0.987, queue length 245 m, and average delay 111.6 sec/pcu.The special stopping space design on the northern approach is 2 lanes with an approach lane and an area of ​​84 m2; on the southern approach, namely 2 lanes with an approach lane and an area of ​​84 m2; on the western and eastern approaches do not meet the 2012 Age Work Department Service standards in RHK planning.

The Rectorate's field of function is the function of improving performance, safety and efficiency in the use of elevators where the vertical transportation system is used as a tool to facilitate the activities of people and goods to move between certain floors in a building. Elevators are used as a tool to facilitate the activities of both people and goods to get to the floors In certain office and lecture buildings, it is a one-story building in building D which uses an elevator as a means of vertical lift transportation. Effective and efficient elevator planning is needed so that the elevator can be operated optimally. This should have a big impact on the comfort of building occupants as elevator users. One of the consequences of inadequate elevator planning is the occurrence of queues during peak hours. Therefore, some analysis of elevators in lecture and office buildings is needed. Elevator efficiency can be analyzed by calculating elevator requirements which depend on several variables such as lifting speed, lifting capacity, elevator waiting time, number of building occupants, and how large the building is. Meanwhile, the effectiveness of the lift can be obtained from the scheduling preparation and budget requirements involved in each lift's preventive maintenance. The research methodology used in this research is interviews, observation, secondary data collection, and data processing. From the results of data processing it can be concluded that the efficiency and effectiveness of the lift is 75% of the lift requirements for the 2 lift units provided. The research results also show several preventive maintenance schedules and preventive maintenance budgets within a one-year budget period.

Maccorawalie Gas Station is one of the gas stations located in Pinrang. Regency, with an increase in the number of vehicles, it will automatically result in  an increase in fuel demand as a result of fuel scarcity, causing motor vehicles owners to be able to queue for hours at public fuel filling stations. This Research aims to determine the length of queues that occur due to delays in fuel. supply and the level of service and arrival at the Maccorawalie gas station.Using quantitative research methods, using Model B Formula calculations: (M/M/S) (Multiple Line Queue Model). The research results show that the queue length that occurs due to delays in fuel supply at peak hours 10:00–11:00 WITA On Monday, 21 August 2023, is 44 meters, and on Thursday, 24 August 2023, is 12.75 meters, and on Saturday, August 26, 2023, namely 31.5 meters. The level of service on Monday, August 21 2023 is 3 vehicles per hour on Thursday, August 24. 2023, it is 8 vehicles/hour, and on Saturday, August 26, 2023, it is 4 vehicles/hour. The arrival rate on Monday, August 21, 2023, is 7 vehicles per hour.On Thursday, August 24, 2023, it is two vehicles per hour, and on Saturday, August 26.In 2023, it will be 5 vehicles per hour.

This study aims to analyze consumer responses to the queue phenomenon that occurs at Cipatik Public Fuel Filling Station (SPBU). Queues at gas stations are often a major concern for consumers, affecting customer satisfaction and the operational performance of gas stations. This study identifies the main factors that influence consumer response to queues, focusing on queue cases, waiting time, and consumer feelings regarding service. The research method used a quantitative approach through a consumer survey involving a representative sample of Cipatik gas station users. Data was collected through a questionnaire covering aspects such as consumer perception of service speed, queue efficiency, and overall satisfaction level. The results of data analysis show that there is a lack of consumer satisfaction with the queues that occur at Cipatik Service Station, West Bandung Regency. Therefore, it is necessary to improve queue management by the gas station. The addition of filling pump lines needs to be addressed so that the service level can increase. In addition, shorter waiting times and a more efficient service experience are considered by consumers as key factors in increasing their satisfaction. The findings of this study provide valuable insights for Cipatik Service Station management and relevant stakeholders to improve queue management and increase customer satisfaction. The practical implications of this study can assist policy makers in developing more effective operational strategies to address queuing issues and improve consumer experience at the gas station.

PT Angkasa Pura I provided operational support to better the passenger time with self check-in. Self check-in is a service system that allows passengers for self check to reduce queues Check-In Counter. The study aims to understand significantly the impact and influence of the effectiveness of the use of the self check-in machine on the passenger satisfaction of the citilink airline at Yogyakarta International Airport. The research is a quantitative using primary data of the survey (questionnaire) and observation in its collection. The sample in this research uses a nonsampling technique type adhesive with the slovin formula gets 100 respondents. Data analysis techniques for analyzing this research are instrument tests, classic assumptions test, simple linear regression analysis. The results of the research suggest that the effectiveness of the use of the self check-in engine has significantly affected the passenger satisfaction greater than t table (21.756 > 1.660), which means h0 was rejected and ha received. The effectiveness of the use of the self check-in machine to affect passenger complacency by 82.8% while the remaining 172% are affected by variables or other factors not used in the research.

A construction testing laboratory is a special facility used to carry out various types of testing and analysis of construction materials, structures and construction components. It is always busy with customers, so sometimes there are huge queues of customers. Thus, research was conducted to determine the effectiveness of the construction testing laboratory queuing system. The method used in this research is Queuing Theory. Queuing Theory is a theory related to mathematical studies and queues or waiting lines. Queuing theory is always related to all aspects of the customer's situation in obtaining a service. Analysis of material testing queues in construction laboratories using the M/M/S model shows increased efficiency after adding servers. Previously, the server usability rate was 50%, with a queue time of 0.5%. After adding servers, the usability rate increases to 75%, queue time decreases, and the probability of customers being served increases to 2.11%. These results are the basis for recommendations for improvements to increase efficiency and customer satisfaction .  

In this era, technology is developing very rapidly in various sectors ranging from industry, health, education, retail, and various other sectors. The development of technology is linear with human needs that must be met quickly, easily, and practically. A sector that can fulfill human needs is the trade sector. Currently, the trade sector is one of the sectors that is highly developed along with the trend of online shopping. Although online shopping is currently very popular, it does not mean that offline shopping is necessarily abandoned. Conventional payment systems usually require customers to queue at the cashier to make payments after choosing grocery items. Therefore, there is a need for technological innovation that can overcome this. The solution to overcome these problems is by planning to create a Smart Shopping Scanner machine by considering lean project management. Based on the results of the research that has been done, the application of the Lean Project Management method to the Smart Shopping Scanner project planning at PT ABC has resulted in significant improvements. Reduction of project completion time by 33.33%, reduction of component inventory value by 40%, and improvement of team communication by 66.67% show the effectiveness of this method in overcoming waste and increasing efficiency.

The problem in the industrial sector that is often encountered is the problem of queuing. Queues occur when there is an imbalance between services and services offered, causing consumers to wait to get service. Laboratory queue simulation using Arena software. This research was carried out with the aim of analyzing the queuing conditions that occurred during the material A testing process at the XYZ Laboratory through simulation using Arena software. After carrying out a simulation with the Arena software, it was discovered that there were no queues for the material A testing queue activity at the XYZ Laboratory. From the results of the simulation data processing for material A testing queues in the XYZ laboratory, there are no queues and service times are optimal, so there is no need for corrective solutions. Based on the results of verification and validation, H0 is accepted because the value 0 is in the range μ1 – μ2 so it can be said to be valid. This states that the total time in the real situation (real system) is not significantly different from the output results in the Arena simulation that has been created.    

Background: With the online queuing application at RSUD Haji Makassar, registration should be able to run effectively. However, the queuing system at the Makassar Haji Hospital is not working well or can be said to be ineffective because patients still choose to register offline compered to registering online via the Makassar Haji Hospital queuing application which has been provided by the hospital.Objective: To determine the factors that influence the effectiveness of the online queuing system for outpatiens at RSUD Haji Makassar. Method: The research used was quantitative research using cross-sectional methods. Data collections used aquestionnaire, the sample in study was 95 systems users (patiens) at RSUD Haji Makassar. Data analysis using the chi-square test, namely to see the relationship between the independent variable and the dependent variable. Research results: There is an influence of relative advantage (p=0.002), compability (p=0.000),complexity (p=0.000), possibility of trying (tryability) (p=0.000), ease observed (observability) (p=0.000), on the effectiveness of the online queuing system at RSUD Haji Makassar.Conclusion: The factors in all variables examined in this study show that there is an influence on the effectiveness of the online queuing system. It is hoped that RSUD Haji Makassar will hold outreach and education to increase the effectiveness of the online queue system

This research is intended to be able to apply the Waterfall method in developing a website-based queuing system at the Pratama Tax Office (KPP) Samarinda Ilir. With a primary focus on improving efficiency and customer experience, this study conducted additional evaluation through Black Box testing. This method systematically tests system functionality from the user side. The stages of requirements analysis, design, implementation, Black Box testing, and maintenance, ensure the development of a structured and scalable system. The results are expected to provide effective solutions in modernizing the queuing system, improving services, and meeting needs at the tax office.

This material discusses the implementation of bandwidth management using Queue Tree at the Samarinda Class 1 Navigation District Head Office. The internet is identified as a basic need in the operations of this government agency, especially those related to shipping safety. This activity aims to improve work efficiency and user experience through proper bandwidth management. The solution to the problem proposed is to carry out network management at the main office of the Samarinda Class 1 Navigation District using Mikrotik. The method used has 3 stages, namely design, implementation and trial. - respectively, then at the implementation stage the procedures for implementing bandwidth management will be explained step by step. The implementation results are validated through trials using a speed tester.The results of testing and design were compared, and it was found that the average difference for downloading was 1.945 while for uploading it was 1.55.

The development of transportation in the city of Semarang, especially in the Banyumanik area, has an impact on increasing the movement of people, stuff and services. this greatly encourages an increase in transportation facilities and infrastructure in the Banyumanik area. An increase in the number of vehicles that is not matched by the development of infrastructure will cause conflicts on the road, especially at intersections or roundabouts. So far, on roads in the Banyumanik area, at certain hours there is often an ineffective traffic rush with road performance being an important infrastructure in transportation. This study used calculations based on MKJI 1997. The data collection was carried out by survey directly at the intersection location in this study determined 5 days and 3 observation sessions every day. It was found that the tirto agung intersection had 322 types of intersection and the highest traffic was on Wednesday 21 June 2023 with a traffic flow value of 3528 pcu/hour, capacity 2722 pcu/hour, degree of saturation 1.296, intersection delay 92.938 sec/pcu, queue probability 69.225% - 143.302%. Based on the research results, the performance value of the Tirto Agung intersection does not meet the 1997 MKJI requirements where the degree of saturation allowed for the unsignalized intersection type is <0.75, it is necessary to have a physical intersection engineering (APILL) or non-physical (Traffic Engineering) at the intersection location.

Samarinda, as one of the major cities in East Kalimantan, faces challenges in public services, particularly in the Civil Registry and Population Office (DisDukCapil). The issue involves queues at service counters, impacting service efficiency for residents. The increasing population and the complexity of population administration contribute to the complication of the situation. We employed a prototype method to address this issue by involving developers and clients in the development process. Stages include needs analysis, design, prototype creation, evaluation, validation, and implementation. The community service's conclusion emphasizes the importance of identifying and analyzing the previous system to guide the development of a queue system that meets user needs, providing an effective solution, and enhancing service quality.  

This service management is a crucial process as it can prevent various service-related issues when serving customers. This study aims to understand how the Service Management of Islamic Banks in the New Normal era is perceived in terms of the dimensions of Empathy and Responsiveness. In this research, a qualitative method with a case study approach was employed. Data collection techniques included observation, interviews, and documentation. The research results indicate that in terms of Service Management at the bank, there have been changes in the dimension of Empathy. For example, in welcoming customers, before the existence of the coronavirus, employees greeted customers without wearing masks, there were no barriers or partitions, and their facial expressions were visible. In the new normal, employees must wear masks, there are barriers between customers and employees, and customers cannot discern the facial expressions of employees, whether they are smiling or not. This can lead to customer uncertainty about whether the employee is serving sincerely or not. As for the dimension of Responsiveness, significant changes are evident in customer queues. Before the coronavirus, customer queues could be quite long, whereas during the pandemic, customer queues are limited, and the service takes longer than before. The speed of service is also constrained.

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.

Patient satisfaction is an assessment of whether or not the quality of health services for patients is good. One of the influences on the level of patient satisfaction is the queue, to prevent chaos in the waiting room caused by queues, a queue system is created in a health service. This study aims to determine the level of patient satisfaction with SIANTER (Integrated Queuing Information System) at the Kresek Health Center. The sample in this study amounted to 106 respondents using the Non Probability Sampling technique with the consecutive sampling method. To measure the level of patient satisfaction with the queuing system, the End User Computing Statistics (EUCS) method is used which consists of five dimensions of content, accuracy, format, ease of use, and timeline. The data collection technique used in the study was by filling in the patients themselves with the instrument used was a questionnaire. The results showed that (81.1%) were dissatisfied, and 20 respondents (18.9%) were satisfied. This study concluded that there are still many patients who are dissatisfied with the use of the SIANTER machine (Integrated Queuing Information System) at the Kresek Health Center.

Human resource readiness is an important asset and is the main determining factor in the performance of all activities and institutional activities, so that it can support employee career development. Career development is very important to support life achievements and quality of life as well as job satisfaction with each individual's current achievements. There are two factors in career development that can determine a person's career success, namely internal factors including motivation to progress, intellectual ability, interpersonal skills, level of education, and work experience. Meanwhile, factors that come from outside are the attitude of superiors, the weight of work, job vacancies and work productivity. The aim of this research is to determine the personal readiness of HR in the PKP-PK unit in career development at UPBU Tebelian Sintang and to find out the process, obstacles and solutions regarding HR readiness in career development at the unit (PKP-PK) at UPBU Tebelian Sintang. This study uses a qualitative method. The data collection techniques used were observation, interviews and documentation. The respondents in this research were PKP-PK unit personnel at UPBU Tebelian Sintang. The observations in this research were to conduct reviews and observations at the PKP-PK unit at UPBU Tebelian Sintang. The documentation in this research is activities that occurred in the PKP-PK area at UPBU Tebelian Sintang. The results of the discussion in this research are that Readiness is a process or action carried out by a person to be ready to change or respond to something that can make them ready to provide a certain response or response to a situation and employees in the PKP-PK unit have provided information that their level of readiness is sufficient. far above average. Because it is able to prepare quality human resources who are willing to continue learning and developing themselves and Tebelian Sintang Airport has stages of career development in the Aviation Accident Relief and Fire Fighting (PKP-PK) unit, namely through a proposal process from superiors to be registered and get a queue where there will be further information if there is a call in the queue and then the names that come out must be ready to carry out training to support career development at the PKP-PK unit at Tebelian Sintang Airport.    

The world of aviation in this modern era is increasingly developing. This is evidenced by the self-check-in facility provided by the company which greatly facilitates flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan where this facility can not only reduce interaction between humans and reduce the intensity of the spread of the Covid 19 virus at that time, this facility can also maximize the effectiveness of passenger time, so that there are no long queues in the use of manual check in. This study aims to determine the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan and How Much Influence the Use of Self Check In Technology Affects the Effectiveness of Flight Service Users at Sultan Aji Airport Muhammad Sulaiman Sepinggan Balikpapan. This research uses quantitative research methods with data sources in the form of primary data and secondary data. The population in this study is service users who have used the Self Check-In System and the sample in this study is 95 respondents from 2042 existing populations. Data analysis techniques consist of research instruments, namely validity tests and reliability tests and hypothesis tests consisting of simple linear analysis tests, t tests, and determination coefficients. The result of this study is that the use of Self Check In Technology affects the effectiveness of flight service users at Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan has a partial effect in a negative and significant direction. The magnitude of the correlation / relationship value (R) is 0.461. From this output, a coefficient of determination (R Square) of 0.212 was obtained which explained that the effect of the independent variable of self-check-in machine technology facilities on the effectiveness of aviation service users was 21.2.% The remaining 78.8% was influenced by other variables not explained in this study.

The slow speed of internet access is often a problem that most users of computer network services complain about because there are no restrictions or efficient bandwidth management. Bandwidth management is a concept in which several computers in an office or office environment can be connected to each other and share data and information in accessing the internet. In the application of bandwidth management with the simple queues method for optimizing computer network security systems on proxy routers, it is proven to be able to solve problems that are often complained of by most users of computer network services that are located in terms of availability, reliability, stability, performance stability and can provide protection to prevent unauthorized access or minimize attacks coming through the network against owned resources. It is often found that the process of accessing data communications and information for each user connected to the network feels slow, this is due to the existing bandwidth capacity being insufficient. Mikrotik is an operating system that is capable of turning a computer into a network router or often called a PC router. The operating system includes a full range of features for wireline and wireless, one of which is bandwidth management. With an upload bandwidth of 50 Mbps and a download of 50 Mbps, a bandwidth management of 2 Mbps, 5 Mbps, 10 Mbps and 15 Mbps.

This research was motivated by the queue and understanding of students in Indonesian learning activities in the classroom which was shown by the lack of student thinking activities in learning activities. The purpose of this study is to improve the creativity of thinking and the ability of grade VI students of SDN Gekbrong 1. The learning model used in this study is the Quantum Learning method. Quantum Learning is a research-based learning model that integrates the best teaching strategies with how students receive lessons. In this study, researchers apply the Quantum Learning method to Indonesian language learning The results obtained after applying the Quantum Learning method are an increase in thinking creativity and the ability of students in learning as evidenced by learning outcomes that reach an average of 90 and 94% learning completeness.  With the Quantum Learning Learning model, students are more active, creative and fun, because this method also contains elements of play while learning.