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Nurdewi Murtivia; Herida Panji Olivia Azhar

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

PT Citilink or Citilink Indonesia is a subsidiary of the Garuda Indonesia (Persero) company. This airline uses a low-cost flight system or Low Cost Carrier (LCC) with Lost and Found Services related to handling passenger luggage on Citilink airlines, but many people don't know about it. part of the baggage handling itself, one of which is the use of Citilink's Web Baggage Central Tracking (BCTC), in handling Irregularity Property. The purpose of this research is to find out the use of the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport and to find out the obstacles faced in using the BCTC web in handling Irregularity Property in the Lost and Found unit at Yogyakarta International Airport.This study used descriptive qualitative method. This research was carried out on April 1– April 20 2023 at Citilink Airlines, Yogyakarta Kulon Progo International Airport, Citilink Airlines, Yogyakarta Kulon Progo International Airport. The data collection techniques used in this research were documentation, observation and interviews with Lost and Found unit officers at Yogyakarta International Airport. Data analysis techniques use data reduction, data presentation, and drawing conclusions.The results of the research show that in handling baggage damage, passengers who experience property irregularities can report it to the relevant officers or make a report on Citilink's official BCTC website to get further action in accordance with Citilink airline's standard operating procedures for handling baggage damage. and baggage damage is handled within 14 days from receipt of the complaint submitted by the passenger to the airline. Obstacles in using the BCTC Web to handle Irregularity Property at the Lost and Found unit of Yogyakarta International Airport include technical problems, coordination with airlines, the need for adequate resources, and increasing passenger volume. The proposed solution includes intensive training, formation of a technical team, development of collaboration protocols, adequate budget allocation, and proper growth planning.  

Ari Putra WIbowo; Nurul Hidayat

Journal of New Trends in Sciences 2023 CV. Aksara Global Akademia

The development of digital technology and social media has driven a major transformation in the study of linguistics, particularly in understanding the evolution of global languages and the emergence of digital dialects. Interactions on platforms such as Twitter, Instagram, and TikTok accelerate the formation of new vocabulary, the use of slang, and the spread of cross-cultural expression. Antony and Tramboo (2023) highlight the digital metamorphosis in language, while Friedrich and De Figueiredo (2016) explain the birth of digital Englishes in a sociolinguistic perspective. Language research challenges on social media have also emerged, such as the limitations of dialect processing (Jørgensen et al., 2015) and the influence of digital linguistic ecology (Klushina, 2022). Advances in natural language processing (NLP) have also strengthened this study. Cambria and White (2014) and Skaria et al. (2024) show the development of NLP from sentiment analysis to its application in education (Khensous et al., 2023) and multilingual text analysis (Agüero-Torales et al., 2021). The systematic review of Sundaram et al. (2023) and Prihatini et al. (2023) reinforces the evidence that social media expands language skills and enriches contemporary discourse, while Sun et al. (2021) show an increasing trend of digital linguistic research through bibliometric analysis, including cultural gaps (Rani & Samjetsabam, 2024). Overall, language not only evolves naturally, but also through human interaction with technology and digital culture. Digital dialects, slang, and online communication patterns are part of the global linguistic evolution that opens up interdisciplinary research opportunities between linguistics, computing, and cultural studies.

Abdur Rosid s; Aulia Hamidah Hidayat; Moch. Luqman Ashari

Journal of Student Research 2023 Pusat Riset dan Inovasi Nasional

Tidak terjangkaunya Alat Pemadam Api Ringan dan tidak terdapatnya fire system security membuat PT XYZ berupaya untuk meningkatkan keamanan dan menghindari risiko kebakaran dengan menganalisa potensi bahaya yang ada di tempat kerja sebagai sarana perencanaan kebutuhan Alat Pemadam Api Ringan. Dalam penelitian ini, peneliti mengumpulkan data dalam bentuk wawancara dan observasi langsung. Observasi dilakukan pada saat melihat kondisi dan tata letak ruang kantor. Wawancara dilakukan kepada salah satu karyawan divisi Health Safety Security and Environment. Kedua bentuk data ini bertujuan untuk menganalisis potensi bahaya kebakaran di ruangan PT XYZ. Potensi bahaya kebakaran yang ada di dalam kantor tersebut disebabkan oleh ada peralatan yang mudah terbakar apabila tidak dirawat dengan baik. Dari observasi dapat dilihat terdapat 4 potensi bahaya yaitu kertas, bahan kimia, peralatan elektronik, dan instalasi listrik.Dari potensi bahaya ini disesuaikan dengan Peraturan Menteri Tenaga Kerja dan Transmigrasi No. 4 Tahun 1980 Tentang Syarat Pemasangan dan Pemeliharaan Alat Pemadam Api Ringan diperoleh APAR golongan C berjumlah satu dengan jenis Dry Chemical Powder.

Muhammad Rizal Ramadhani; Muhammad Kemal Fahrezi; Moch. Luqman Ashari

Journal of Student Research 2023 Pusat Riset dan Inovasi Nasional

Berlian Jasa Terminal Indonesia (BJTI) is a terminal port that serves container loading and unloading services at the port. One of the hazards that threaten the loading and unloading industry is the danger of fire. Fires can cause a lot of material and non-material losses. Efforts that can be made to minimize the danger and impact of fires are the implementation of an efficient and optimal emergency response system in accordance with applicable regulations and standards. This study aims to analyze the implementation of the emergency response system in an effort to prevent and control fires in the PT. Berlian Terminal Services Indonesia. This research is a descriptive qualitative research, with primary data sourced from direct observation and interviews, while secondary data obtained through a literature study of company documents. This research will explain how the implementation of the fire emergency response system in PT. Berlian Terminal Services Indonesia. The result of this research is that it can be concluded that PT. Berlian Jasa Terminal Indonesia has implemented a fire emergency response system in accordance with applicable regulations and standards, but there are still things that need to be optimized, such as the implementation of APAR inspections that are late in their implementation and the lack of intensity in fire emergency response simulations.

Tiya Puspita; Yus Rama Denny; Ilham Akbar Darmawan

Jurnal Riset Rumpun Ilmu Tanaman 2023 Pusat riset dan Inovasi Nasional

In agriculture with the hydroponic method of the DFT system (Deep Flow Technique), the circulation of plant nutrients must occur continuously to prevent decay in plants. Along with the many concerns due to the large electricity costs incurred to run the irrigation system for hydroponic plants, the authors hereby design a tool in the form of a submersible pump as a medium for regulating the flow of water in plants by utilizing a 50 WP PV module instead of a source of electrical energy from PLN. The method used in this research is the method of observation, literature study, design, and testing. The results of the 50 WP solar panel-based submersible pump trial show that a circuit connected to a battery at 1M Head tends to produce a stable water discharge, which is an average of 6.03 liters/minute compared to one that is not connected to a battery, which is only 5.28 liters/minute. Furthermore, the resulting water discharge affects the quality of the plants, especially in root length, number of leaves, leaf length, and leaf size. The test results are used as a reference for the comparison of expenditure costs between irrigation systems run using solar cells and those based on conventional (PLN).

Agus Ariana, I Komang; Sari Putri, Luh Putu Rina

Adi Widya: Jurnal Pengabdian Masyarakat 2023 Lembaga Penelitian dan Pengabdian Masyarakat

In order to encourage taxpayer compliance, the Directorate General of Taxes issued a tax administration system that utilizes technology, namely e-Form. This study aims to obtain evidence regarding the implementation of the use of e-Form in reporting Individual Taxpayer Annual Tax Returns. The analysis method used in this study is an empirical analysis method by obtaining information by collecting data. The results of this study show that the implementation of the use of e-Form in reporting individual taxpayer tax returns at the Ni Made Rianingsih Consultant Office provides many conveniences for taxpayers. The implementation of e-Form as a new breakthrough is expected to be able to provide excellent service to the community so that it can increase state tax revenue optimally.  

I Made Lana Prasetya; Retno Laksmi Faraningrum; Santo Aloya Dearta Saragih

Jurnal Riset Rumpun Ilmu Kedokteran 2023 Pusat riset dan Inovasi Nasional

Latar Belakang: Lymph node cancer in the case of Hodkin's Lymphoma is a type of cancer. Lymphoma is a solid tumor of the immune system. Hodgkin lymphoma (HL) accounts for about 10% of all lymphomas. The Intensity Modulated Radiation Therapy (IMRT) technique is one of the cancer treatment techniques in Hodgkin's Lymphoma cases. The aim of this research is to determine the procedure and reasons for using the IMRT technique in lymph node cancer in Hodkin's Lymphoma cases.Metode: This research is qualitative research with a case study approach using retrospective data. The research time is from 24 to 30 May 2023 and the research location is in the Department of Radiation Oncology, RSUP Dr. Hasan Sadikin Bandung. The research subjects consisted of Radiation Oncologists, Medical Physics, Radiotherapists. Researchers collected data from patient medical records, made interview transcripts and carried out data reduction and processed it using open coding, and provided it in the form of quotations and then drew conclusions.Hasil: The procedure for irradiating Hodgkin's Lymphoma using the IMRT technique at the RSHS Department of Radiation Oncology begins with positioning the patient on the examination table with a fixation device and arranging the patient according to the reference point of the CT Simulator and making a thermoplastic mask then carrying out verification and irradiation. The IMRT technique has the advantage of using MLC so that the radiation is modulated according to the contour of the target and the disadvantage of precise dose distribution in limiting the radiation dose to organs at risk.Kesimpulan: In the case of the Department of Radiation Oncology, Dr. Hasan Sadikin Hospital, Bandung, the IMRT technique was used with consideration, namely that the IMRT technique already uses MLC which creates individual blocks automatically according to the projections depicted on the TPS.  

M Hafiz Zulfa; Efni Anita; Neneng Sudharyanti

Mutiara : Jurnal Penelitian dan Karya Ilmiah 2023 STAI YPIQ BAUBAU, SULAWESI TENGGARA

Strengths, weaknesses, opportunities and threats all need to be identified when running a betta fish business. To address this need, SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis is used, which plays a key role in determining an organization's strategy. SWOT analysis is a systematic method for analyzing threats and opportunities to predict future environmental conditions and predict problems that may arise in the future. In conducting this research, we adopted qualitative research as a method. Qualitative research is a research method that explores detailed information in the form of interviews with betta fish farmers in Jambi and provides descriptive data. This study also produces data in the form of written and spoken words directly from people and behavior that can be observed. The strategy used in developing the ornamental Betta fish cultivation business in the research area uses the SO (Strength and Opportunities) strategy. This strategy uses the company's strengths to overcome threats. The SO strategy uses the company's internal strengths to avoid or reduce the impact of external threats. In an Islamic economic perspective, the process of determining development strategies for ornamental betta fish cultivation businesses must be based on Islamic law, such as not selling or producing prohibited goods, as well as being transparent in determining price. And the most important thing is that cultivators do not carry out actions that deviate from the teachings of the Islamic religion.

Rini Werdiningsih; Wahyu Wirasati; Slamet Riyono; Nursalim Nursalim

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

The contemporary state of Indonesian education grapples with challenges concerning educational quality. The zoning system stands as one policy initiative by the Ministry of Education and Culture (Kemendikbud) to ensure equitable access to educational services and an even dissemination of national education quality. This study aims to elucidate the impact of school zoning system policies and school culture on education quality, moderated through student motivation and achievement at Public schoolin Semarang City. A quantitative research approach was employed, involving 192 participants chosen through purposive sampling. Structural Equation Modeling (SEM) was employed as the data analysis method. Findings of this study reveal that both the school zoning system and school culture exhibit a significant, positive influence on student motivation and academic achievement. Consequently, these factors culminate in the enhancement of education quality within public senior high schools located in Semarang City. In sum, the study underscores the critical role of the zoning system and school culture in shaping student motivation, achievement, and, subsequently, the overall quality of education within the realm of public senior high schools.

Himya Sipitri; Ahmad Ikbal; Dwi Noviani; Komarudin Sassi

Jurnal Insan Pendidikan dan Sosial Humaniora 2023 International Forum of Researchers and Lecturers

This study describes the contemporary education system in the Republic of Egypt. Since the revolu-tionary era of 1952, Egypt has sought to expand access to education opportunities for the commu-nity as a prerequisite for the country's social and economic development. In this study, a literaturereview was conducted to obtain and describe Egyptian educational information based on references from various sources. The results show that Egypt has an education system with two parallel struc-tures, namely the secular structure and the religious structure of Al-Azhar. The secular structure isregulated by the ministry of education while the religious structure of Al-Azhar by the ministry of Al Azhar affairs or commonly referred to as the ministry of religion in other countries. In the de-scription of this article, it can be seen the similarities and differences between the education systemin Egypt compared to Indonesia. Each country's education system has advantages and disad-vantages, so the two countries can take each other's best practices to be adopted and taken intoconsideration in the development of the education system.    

Riris Agustin; Billy Hendrik

Jurnal Sistem Informasi dan Ilmu Komputer 2023 International Forum of Researchers and Lecturers

The Kuantan Singingi Regency General Election Commission Office is a government agency that organizes general elections in Indonesia, including members of the DPR/DPD/DPRD, General Elections for President and Vice President as well as General Elections for Regional Heads and Deputy Regional Heads. Design of an information system for managing official travel documents specifically for the Finance Department where the system currently used is still manual. During designing the information system, the methodology used was the first stage, namely Analysis and the second stage, namely Reporting. The aim of this Practical Work Report is expected to be able to help the Kuantan Singingi Regency KPU in improving the existing system, so that the management of official travel documents that have been done manually can be facilitated by the system Application.   

Ruth Haryanti; Vip Paramarta; Maharanny Wulansari; Aulia Dini Rachmadanti; Febri Diotama

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This rapid development of technological knowledge can help humans fulfill the new order of civilization in the era of technology that was created to make daily work easier. Computers are not only used as electronic typewriters but have been used to increase work and business productivity. An information system is a system that provides information for the decision-making process at every level in an organization. Network users control what they do through graphical applications prepared for the user. All data including electronic mail (e-mail), databases are stored on the server. Special servers for the internet or even for certain internet functions are the heart of information on the internet. Getting many benefits from the internet, for example reducing communication costs, improving communication and coordination skills, distributing knowledge and providing facilities for e-business or e-commerce, including reducing communication costs. In this article the author explains the implementation of the internetworking concept (internet and extranet), the benefits of using each and the development that can be carried out from the internetworking concept, components and forms of application of the internetworking.

Elisabeth Veronika Simanjuntak; Belsasar Sihombing; Christa Voni Roulina

Konstanta : Jurnal Matematika dan Ilmu Pengetahuan Alam 2023 International Forum of Researchers and Lecturers

This research aims to describe and analyze the mathematical problem solving abilities of class VIII students at SMP Negeri 5 Pematangsiantar on two-variable linear equation systems material, with treatment in the form of a Contextual Teaching And Learning (CTL) learning model. The approach taken in this research is a quantitative approach. Sampling was carried out using a simple random sampling technique. The research subjects were class VIII-6, totaling 30 people. The data collection technique in this research is in the form of a test to determine students' mathematical problem solving abilities in the research process carried out. Data analysis techniques were carried out using normality tests and hypothesis tests. From the results of data analysis, the results of students' mathematical problem solving abilities showed that the average pre-test score was 54336 and the average post-test score = 79,400. A significant value (2-tailed) 0.000 < 0.05 indicates that there is a significant difference between the initial and final variables. Thus, the independent variable has a significant effect on the dependent variable. So it can be concluded that by applying the Contextual Teaching And Learning CTL learning model) it can improve the mathematical problem solving abilities of class VIII students at SMP Negeri 5 Pematangsiantar on the material of two-variable linear equation systems.

Aulia Rahmah Pasaribu; Fauzi Arif Lubis; Arnida Wahyuni Lubis

JURNAL RISET EKONOMI DAN AKUNTANSI (JREA) 2023 Institut Teknologi dan Bisnis (ITB) Semarang

Research on accounting information systems is important to carry out because of inaccurate data and transaction evidence as well as a lack of human resources as reporting actors so that the reports presented are less accurate and not realized perfectly. This research aims to determine the application of the Cash Receipt and Distribution Accounting Information System in Zakat Management at BAZNAS Labuhanbatu Regency. This research uses a qualitative research method with a qualitative descriptive approach and the data collection techniques used are observation, interviews and obtaining data and information in the form of financial report documents. The results of this study indicate that BAZNAS Labuhanbatu Regency. The data obtained are primary and secondary data, while primary data is obtained from statements from the chairman and staff of BAZNAS, while secondary data is reports on the receipt and distribution of Zakat, Infaq and alms funds. The research results show that BAZNAS Labuhanbatu Regency already has a report on the receipt and distribution of zakat funds based on PSAK 109, however the report is still said to be incomplete due to the lack of human resources at BAZNAS Labuhanbatu Regency

Saragih, Janti

DINAMIKA HUKUM 2023 Universitas Stikubank

Dalam penerapan self assessment system, Pemerintah   memberikan kepercayaan kepada wajib pajak untuk menentukan sendiri jumlah pajak terutang  yang akan dibayarkan ke Kas Negara, namun kepercayaan dimaksud di lain pihak dapat juga memberikan peluang ketidakpatuhan.  Agar pelaksanaan pemungutan pajak  tidak hanya surplus kepercayaan tetapi  minus kepatuhan, maka terhadap otoritas perpajakan diberikan wewenang  untuk melakukan pemeriksaan pajak. Tetapi tidak dapat dipungkiri bahwa hasil pemeriksaan pajak merupakan cikal bakal timbulnya sengketa pajak, yang dalam penyelesaiannya wajib pajak berhak mengajukan keberatan dan banding. Mengajukan keberatan dan banding merupakan hak wajib pajak yang dilindungi undang-undang,  namun  sangat disayangkan  ketika wajib pajak mencari kepastian hukum dan keadilan berdasarkan amanat undang-undang,  disaat yang sama justru mendapatkan ketidakpastian hukum dan ketidakadilan dalam bentuk sanksi denda akibat kekalahan sebagian atau seluruh tuntutannya dalam keberatan dan banding. Penerapan sanksi denda  baik dalam keberatan maupun banding telah menimbulkan antinomi yakni pertentangan antar  norma hukum dan  antar peraturan  yang berlaku, sebab sanksi denda dikenakan pada saat wajib pajak justru  melaksanakan amanat undang-undang dan tidak melakukan pelanggaran atas peraturan perpajakan yang berlaku.  Oleh karenanya permasalahan penelitian dapat dirumuskan sebagai berikut: Pertama, mengapa penerapan sanksi denda akibat putusan keberatan dan banding dipandang bertentangan dengan asas kepastian hukum dan keadilan? Kedua, bagaimana seharusnya sistem pengaturan sanksi denda terhadap Wajib Pajak yang lebih memberikan jaminan kepastian hukum dan keadilan? Jenis penelitian tesis ini adalah penelitian doktrinal atau normatif. Pendekatan yang diterapkan adalah pendekatan undang-undang (statute approach), dan pendekatan konseptual (conceptual approach). Sumber dan jenis data penelitian adalah data sekunder. Hasil penelitian menunjukkan penerapan  sanksi denda dalam  penyelesaian sengketa pajak belum mencerminkan prinsip kepastian hukum dan keadilan yang meletakkan keseimbangan hak dan kewajiban antara fiskus dengan wajib pajak. Penyelesaian sengketa pajak belum memberikan jaminan perlindungan hukum terhadap wajib pajak. Penerapan sanksi denda  atas kekalahan sebagian atau seluruh  tuntutan dalam  keberatan dan banding  telah menimbulkan beberapa  konflik norma hukum  dan konflik antar beberapa peraturan perpajakan. Pengenaan sanksi denda pada umumnya ditujukan untuk menciptakan efek jera sehingga wajib pajak tidak mengulangi perbuatan yang sama di kemudian hari. Dalam konteks ini,  menciptakan efek jera bagi  wajib pajak untuk mencari keadilan dan kepastian hukum dapat dikategorikan sebagai upaya menghalang-halangi atau merintangi usaha wajib pajak  dalam mencari kepastian hukum dan keadilan melalui  keberatan dan banding, dan oleh karenanya sanksi denda  dimaksud sepatutnya  dihapuskan.

Faozi, Safik; Suliantoro, Adi; Andraini, Fitika; Saputra, Arikha

DINAMIKA HUKUM 2023 Universitas Stikubank

Nowadays, food and beverage products are widely circulated in society. In the era of globalization of society, the traffic of goods including food/drinks across countries is not guaranteed to be halal. Even though religious obligations command us to consume halal food/drinks. With the existence of Law no. 33 of 2014 concerning Halal Product Guarantees and Government Regulation no. 39 of 2021 shows that there is legal certainty in the implementation of Halal Product guarantees. The problem is how to theoretically and empirically study the implementation of halal product guarantees from an Indonesian legal perspective. The research methods are normative juridical and sociological. The research results show that theoretically, the implementation of halal product guarantees is based on Law no. 33 of 2014 concerning Halal Product Guarantees reflects legal norms originating from God's Law (God Order), namely from the Al-Qur'an and Hadith, and has long been practiced in people's lives as a reflection of a person's or society's religious awareness. The process shows a circle of interaction that ends with the Halal Product Guarantee Law. Empirical studies explain that the implementation of halal product guarantees has been going on in people's lives for a long time so that it functions to create legal certainty, comfort and justice for the user community as well as realizing beneficial values for economic growth and community welfare. The existence of statutory regulations, legal institutions and public awareness of halal product guarantees are elements of a legal system. Empirical studies explain that the economic subsystem played by business actors has great energy to adapt quickly and utilize legal regulations and community culture to expand and develop their business. Keywords: Halal, Products, Law and Society  

Frendika Yusuf Putra Nugraha; Hernowo Ardy Prasetyo; Siti Hajar Nur Khasanah; Reva Evia Noraida; Naning Setiani +1 more

Jurnal Pengabdian Bersama Masyarakat Indonesia 2023 CV. Aksara Global Akademia

Aproblems in urban areas, this is because in addition to limited residential land but food needs also increase significantly. Meanwhile, agricultural output is getting lower because a lot of land is converted for infrastructure development. The use of the home yard as a cultivation land is one of the efforts that can be done by the community in meeting pagan needs mandri. Fish farming in buckets is one of the systems of cultivating plants as well as fish on narrow land by utilizing buckets as a cultivation medium. The result obtained by the service partner is to be able to harvest catfish and kangkong after two to three months of treatment.

Wulan Aji Prabawaningrum; Indra Kertati

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

Bureaucratic reform is one of the government's efforts to realize good governance and carry out reforms and fundamental changes in the governance system, especially from the institutional (organizational) aspects, management and human resources apparatus. Bureaucratic reform is the basis for changes in the life of the nation and state. Through bureaucratic reform, the provision of an efficient and effective government management system can be carried out. Public service is a reflection of the bureaucratic condition of a region, because public service is directly related to the real needs of the community and the government's role is to provide the needs of the public service itself. The protection of women and children from acts of violence is part of the public services provided by the government for women and children victims of violence. Violence against women and children is one of the issues that is of concern to the government. There is a trend of increasing cases of violence against women and children. The increase in incidents of violence has provided a solid basis for the government and stakeholders to accelerate progress on reducing violence against women and children.Protection of women and children as part of public services carried out by the government in the implementation of bureaucratic reform is carried out according to applicable regulations, to optimize the function of services for protecting women and children, it is necessary to optimize the role of service implementers, implementing human resources who have competence, collaboration of all relevant stakeholders, preparing tools which will serve as a guideline and carry out monitoring and evaluation functions.

Sarip Sahrul Samsudin; Y Setyohadi Pratomo

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

 State administration is never separated from policy making. Bureaucratic reforms is carried out to realize good governance, therefore policy is a must because all the implementation of programs and community services should be conducted. One of the policies that is often carried out is discretion, with the aim of filling the regulatory vacuum and not stopping innovating in carrying out policies because of the regulatory vacuum. This study was conducted to analyze the formulation of discretion in the implementation of bureaucratic reform. This research was conducted with a qualitative approach. Results of the study: 1) discretion is carried out by taking into account the objectives, causes and conditions for using discretion; 2) discretion that is contrary to the objectives, procedures and conditions can be canceled; 3) it is necessary to build an accountability system in the implementation of discretion so that it does not lead to corrupt behavior. Conclusion: discretion is an innovation that can be accounted for by the government and society

Agus Bahrudin

Jurnal MIMBAR ADMINISTRASI 2023 Universitas 17 Agustus 1945

KAI access is the official application from KAI for making orders, as a means of boarding passes, train tickets. This application was created to make it easier, especially for KAI passengers, to order tickets, as a medium for finding route information and train schedules according to what train passengers need. Implementation of KAI Access is measured from four indicators including communication, resources, disposition and bureaucratic structure. Meanwhile, the level of satisfaction of PT service users. KAI is seen from 9 indicators including requirements, systems, mechanisms and procedures, costs/tariffs, product specifications, types of services, competency of implementers, behavior of implementers, handling complaints, suggestions and input, and facilities and infrastructure.The results of the research show that the cumulative score for KAI Access Implementation obtained a percentage of 84.29, which is in the high category, while the cumulative score for the level of satisfaction of PT service users. KAI obtained a percentage of 82.79, including the high category. The results of statistical calculations through the product moment correlation test obtained r_count > r_tabel (0.931 > 0.279) at a significance level of 5% with N-50, which means there is a positive influence of the implementation of KAI Access on the level of satisfaction of PT service users. KAI in Semarang City