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Nur Hikmah; Sofia Ulfah

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to determine the effect of online shopping experience on consumer loyalty in Shopee e-commerce. This type of research uses quantitative research and variable measurement is carried out using a Likert scale. The sample in this study uses a questionnaire method. The population in this study are consumers who use and shop on the Shopee application. The sample taken in this study was 100 respondents. The analysis methods used in this study are validity tests, reliability tests, simple linear regression tests, partial tests (T tests), and determinant coefficient tests (R2). Based on what the researchers have tested, the results of this study indicate that online shopping experience has a positive and significant effect on consumer loyalty. The better the online shopping experience felt by consumers, the more it can increase consumer loyalty.

Mei Hastuti; Seprin Pareda; Stelly Morasa; Eirene Mantiri

Master Manajemen 2024 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

The type of research used in this research is survey research, with a quantitative approach, a questionnaire as a data collection tool containing structured statements given to respondents. The number of samples determined in this study was 52 people using the Slovin formula. The data analysis used is Correlation and Simple Linear Regression analysis. From the analysis carried out it is obtained that rxy=0.969 states that the correlation between variable X (Supervision) and Variable Y (Employee Performance) can be interpreted as a very strong correlation and the contribution of variable X to variable Y is 94 %. The results of the regression test obtained a value of a = 2.455 and a value of b = 0.943, so this was substituted into the linear regression formula: Ŷ = 2.455 + 0.943 ) Employee Performance is 2,455. The regression coefficient (B) = 0.943 states that for every additional value of the variable (X) Supervision, it is predicted that the value of the variable (Y) Employee Performance will increase by 0.943.

Retno Oktaviani; Aden Prawiro Sudarso

Manajemen Kreatif Jurnal (MAKREJU) 2024 Pusat Riset dan Inovasi Nasional

The objective of this study is to explore the effects of Leadership Style and Organizational Culture on Employee Performance, either individually or in combination, within the State Polytechnic of Jakarta. A quantitative approach was adopted for this research, utilizing questionnaires to gather and analyze data. The participants comprised employees from the State Polytechnic of Jakarta, totaling 89 respondents. Analytical methods employed in this investigation included tests for validity, reliability, and normality, as well as tests for multicollinearity, autocorrelation, and heteroskedasticity. Additionally, analyses such as the correlation coefficient, simple linear regression, multiple linear regression, the coefficient of determination, and hypothesis testing were conducted, all facilitated through the use of SPSS 29, a statistical software designed for the social sciences, on a Windows platform. In testing individual hypotheses, results showed the calculated t for Leadership Style (5.239) significantly exceeded the critical t-value of 1.987, impacting Employee Performance significantly. However, the Organizational Culture's effect was not significant, as its t (0.706) was below 1.987. For combined hypotheses, the F-value of 47.444 far exceeded the critical value of 3.10, with significance below 0.001, leading to the rejection of H0 and acceptance of Ha, affirming that Leadership Style and Organizational Culture together significantly enhance Employee Performance at the State Polytechnic of Jakarta.

Nahason Sitohang; Jon Fiter Hutapea

Manajemen Kreatif Jurnal (MAKREJU) 2024 Pusat Riset dan Inovasi Nasional

This research aims to determine the influence of the quality of claims services on the purchase of PT loss insurance policies. Sompo Insurance Indonesia. This research approach is quantitative research. The data collection technique uses a questionnaire method. This research uses the Slovin technique so that the sample required in this research is 78 respondents from the customer population of PT Sompo Insurance Indonesia which is 350 using, then analysis is carried out with the data using validity tests, reliability tests, classical assumption tests, normality tests, heteroscedasticity tests and simple linear regression analysis. The results of the coefficient of determination test show the value of R Square = 0.605, so it can be concluded that the Claim Service Quality variable (X) influences the Policy Purchase Decision variable (Y) by 60.5% while the remainder is (100 – 60.5%) = 39.5 % influenced by other factors not included in this study. The results of the t test obtained a t-count value > t-table or (10.796 > 1.99167) with a Sig value. < 0.05 or (0.000 < 0.05). Thus, H0 is rejected and Ha is accepted, this shows that the Claim Service Quality variable has a significant influence on the decision to purchase a loss insurance policy at PT Sompo Insurance Indonesia.

Wiguna, Satria; Nurmisdaramayani, Nurmisdaramayani

Jurnal Faidatuna 2024 STAI Denpasar Bali

Parenting education is usually provided by formal and non-formal educational institutions with different target focuses, types and methods of delivering parenting education. The sample in this study was the parents, guardians of students from TK/KB Al-Huda Batu Melnggang, Hinai District, totaling 60 respondents. The data collection techniques used in this research were questionnaires, observation and documentation. For data analysis techniques using a simple linear regression method was used to analyze the data assisted by the SPSS 26 program. The results of the research were that based on hypothesis testing from the calculated t value of the perceived usefulness variable (X1) of 9,023 < 1,670 with a significance value of 0.000. Because the calculated t value is greater than the t table and the significance value is smaller than the required 0.05, it can be concluded that the Parenting Education variable has a significant effect on the satisfaction variable for Increasing Early Childhood Development in Kindergarten. So, it can be concluded that the Parenting Education variable has an influence on increasing early childhood development in kindergarten.

Widiyasari, Andri Herlina; Petrus Paulus Mbette Suhendro; Zakiatuzzahrah Zakiatuzzahrah

Jurnal Bisnis Kreatif dan Inovatif 2024 Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

The development of the creative digital economy in Indonesia is increasingly rapid. This change is clearly visible in people's purchasing behavior from traditional shopping to digital shopping, especially among young people, who have the potential to become the largest and dominant market share for marketers who use social media platforms. In this research the author focuses on social media as one of the Tik Tok marketing tools that is popular in the eyes of the public. The purpose of this research is to find out and test the proposed hypothesis regarding the influence of social media marketing via the Tik Tok application on consumer buying interest in the Indonesian Shopee market: a study of members of the Tik Tok @Shopee_id account. This quantitative research uses a descriptive survey method. Data collection using non-probability methods and purposive sampling methods was carried out by distributing questionnaires to 100 followers of the Tik Tok account @shopee_id. The data collected was analyzed using the SPSS 24 program and the data analysis process used the Classic Assumption Test, Simple Linear Regression Analysis, Coefficient of Determination (R2) and Partial Test (T Test) with Social Media Marketing as variable X and purchase interest as variable Y. The results of hypothesis testing in this research show that the Social Media Marketing variable (X) influences the Purchase Interest variable (Y). This is proven by the tcount value of 8.914 > ttable 1.987 and the significance value = 0.000 < 0.05. So it was concluded that the level of significant influence of social media marketing variables on purchasing interest was 44.8%, while the remaining 55.2% was influenced by other variables not examined in this research.  

Wingka Pramestia Hendri; Dwi Pratiwi Wulandari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research is based on some problem associated with repurchase intention at Tede Coffee. So, the purpose of this study is to investigate the Influence of Product Innovation on Repurchase Intention at Tede Coffee Padang. This research is a quantitative descriptive study with population 987 person, and the sample on this reseach is 91 respondents. And then get form purposive sampling technique the sample is consumen of Tede Coffee. The data collection method in this research uses a questionnaire with a Likert scale which has been tested for validity and reliability. The collected data was then analyzed using simple linear regression analysis with the help of SPSS (Statistical Product and Service Solution) software version 25.00. From the analysis results, it can be concluded that based on the t-test results, for innovation variables with a significant level of 0.000 < 0.05, it means that there is significant influence of product innovation on repurchase intention. According to the F-test with a significance level of 0.000 < 0.05, it means that product innovation simultaneously has a significant effect on repurchase intention. The product innovation variable influences the repurchase intention variable by 55.2%, while the remaining 44.8% is influenced by other variables.

Karolus Wulla Rato; Oktaviana Dopi; Arisius Adi Papa; Gresensia Kalli; Mextisoni A. Twoputra Talu +1 more

Venus: Jurnal Publikasi Rumpun Ilmu Teknik 2024 Asosiasi Riset Ilmu Teknik Indonesia

Sumba Kitchen offers a variety of food menus. Not just local specialty food. There is also a menu of Indonesian food such as meatballs, rawon, fried noodles and processed sea fish. There are also western dishes such as pizza, burgers and spaghetti. So for those of you who find it difficult or afraid to enjoy new dishes, you can choose Indonesian and Western menus which are already familiar to your tongue, this could be a solution. Another interesting thing apart from opening a restaurant and cafe, the owner of Dapur Sumba also opened a bakery called Galaxy Bakeries. So for tourists who want to buy snacks to snack on while traveling or who intend to buy souvenirs for people at home, you can buy them here. Dapur Sumba also provides HR (Human Resources) who are qualified to provide services in restaurants, cafes and bakeries. . The human resources prepared by the owner of Dapur Sumba are in the form of (reliability, responsiveness and empathy). This research aims to analyze the influence of service quality on customer satisfaction. There are three hypotheses developed in this research, namely: 1) Customer quality has a positive effect on customer satisfaction. Data collection method is through distributing questionnaires to respondents directly. The respondents in this research were Sumba Kitchen customers. The number of questionnaires distributed was 98. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive and significant effect on customer satisfaction.

Uswatun Hasanah; Muniarty, Puji

Journal of Student Research 2024 Pusat Riset dan Inovasi Nasional

This research aims to determine and analyze the significant influence of BOPO on ROE at PT. Bank Negara Indonesia, Tbk. This research is associative type using secondary data. The research instrument used is a list of tables containing data on operational expenses, operating income, net profit and total equity at PT. Bank Negara Indonesia, Tbk for 10 years, namely from 2013 to 2022. The population in this research is all financial reports of PT. Bank Negara Indonesia, Tbk has been listed on the IDX from 1996 to 2022, which is 26 years. The sample in this research is the financial report of PT. Bank Negara Indonesia, Tbk for 10 years, namely from 2013 to 2022. The sampling technique used in this research was purposive sampling. Data collection techniques use documentation and literature study. The data analysis technique in this research is to use component analysis of the ratio of BOPO (X) to ROE (Y) and statistical analysis consisting of simple linear regression analysis, simple correlation coefficient, determination test and t test. The research results show that there is a significant influence of Operational Costs on Operational Income (BOPO) on Return On Equity (ROE) at PT. Bank Negara Indonesia, Tbk with a strong level of relationship.

Rona Afrina; Bambang Trisno; Fajriyani Arsya; Puti Andam Dewi

Concept: Journal of Social Humanities and Education 2024 Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Based on the framework behind the problem that the writer put forward, the author focuses on the case of the impact of the talaqqi procedure on the motivation to practice for students in the XI MAN 06 West Pasaman category.  The aim of this research is to identify whether or not there are effects of mahfuz using talaqqi procedures to encourage students' practice in learning the Al-Qur'an, the words of the Prophet, category XI at MAN 06 West Pasaman.  This research is correlational research with a tendency towards quantitative information.  The illustration of this research is students in category XI IPS at MAN 06 West Pasaman, totaling 55 people.  There is also a sampling technique used, namely overall sampling considering the number of samples is less than one hundred.  Before trying the experiment, it is assumed that the researcher has carried out the required experiments in the form of a normality experiment and a homogeneity experiment.  After that, continue with the assumption experiment using a simple linear regression experiment. The research results display analysis and reviews of research information as a result of testing assumptions from the coefficients chart to obtain sig numbers.  equal to 0.000 ≤ 0.05, as a result it can be concluded that the elasticity of talaqqi procedures (X) influences students' motivation to practice (Y).  it is known that tcount is 3.168 ≥ ttable 2.006, so it can be concluded that the elasticity of talaqqi procedures (X) has a positive and important influence on the elasticity of motivation to practice (Y) Ha is obtained.  As a result, it can be concluded that the impact of mahfuz using talaqqi procedures is on encouraging students to practice in learning the Al-Qur'an, the words of the prophet, category XI at MAN 06 West Pasaman.

Adinda Chaerani; Jaimiaiti KN

Harmoni: Jurnal Ilmu Komunikasi dan Sosial 2024 International Forum of Researchers and Lecturers

Technological developments have changed consumer behavior from shopping through offline stores to online stores or online shopping. These changes affect consumer purchasing decisions when buying a product. This makes the study of e-commerce an interesting subject of study in today's world. The purpose of this study is to hopefully provide an overview of current online customer behavior and can be used to determine online marketing strategies. The population in this study were 234 people who were students of FISIP UMJ Class of 2020 & 2021. The sampling technique used Simple Random Sampling with a total of 67 samples. The data obtained was then analyzed by multiple linear regression analysis using IBM SPSS.25 software. Based on the results of statistical testing, it shows that the Online Customer Review variable has a tcount value of 10.612> 1.997 and a significant value of 0.000 <0.05 and Online Customer Rating has a tcount value of 6.997> 1.997 and a significant value of 0.000 <0.05 so that Ho is rejected Ha is accepted, it can be concluded that Online Customer Review and Online Customer Rating have a positive and significant influence on Purchasing Decisions. The influence of Online Customer Rating on Purchasing Decisions.

Deva Adalia; Y. Djoko Sukoco

Jurnal Bisnis Inovatif dan Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research seeks to examine the influence of capital structure on the valuation of food and beverage companies within the sub-sector that are listed on the Indonesia Stock Exchange during the time frame of 2020-2022, with the inclusion of profitability as a mediating factor. Employing a quantitative approach, the study utilizes a purposive sampling method to select 29 samples from a population of 42 food and beverage companies listed on the Indonesia Stock Exchange. The analysis of hypotheses is conducted through simple linear regression, multiple linear regression, and the sable test. The results of the study indicate that capital structure positively impacts profitability, influences company value in a negative manner, profitability does not directly affect company value, and profitability does not act as a mediator in the relationship between capital structure and company value.

Markus Uskunia; Nikson Tameno; Novi Theresia Kiak

Jurnal Ekonomi dan Keuangan 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study aims to examine the influence of family socio-economic factors and coping strategies on editing at the Nurobo Community Health Center, Malaka Regency. This research uses a combined research approach (mixed methods). The sampling technique involves determining information using purposive sampling. The data analysis used in the quantitative method is validity testing, reliability testing, simple linear regression and hypothesis testing using that family socio-economic variables do not have a partial effect on the incidence of stunting with a coefficient of determination value of 0.4.5%. This aims to determine the Statistical Package tool for social science 28.0 for windows (SPSS). The data analysis used in the qualitative method is SWOT analysis. The test results show strategies for dealing with stunting incidents at the Nurobo Community Health Center. The results show that the most effective strategy can have a positive impact on stunting prevention strategies. Strategies that can be implemented to prevent stunting are by increasing access to better sanitation for the community and conducting educational outreach to make the community aware of the importance of nutritious food intake for toddlers to avoid stunting and other diseases in prevention efforts at the Nurobo Community Health Center, Malaka Regency.

Rahmayati HM; Sumarni Sumarni; Al Qaidah

Manfish: Jurnal Ilmiah Perikanan dan Peternakan 2024 Asosiasi Riset Ilmu Tanaman Dan Hewani Indonesia

One of the objectives of this study was to determine how the Marketing Mix on Customer Satisfaction on Ornamental Coral Exports at PT. Agung Aquatic Marine Denpasar Bali. The type of research used is quantitative method with data collection techniques through distributing questionnaires given to customers of PT. Agung Aquatic Marine Denpasar, Bali, the population of this study were all customers of PT. Agung Aquatic Marine Denpasar, Bali with a sample of 10 customers. the analysis technique used in this study uses simple linear regression statistical analysis with the help of the SPPS version 22 application. The results of simple regression analysis obtained the coefficient of determination with the R Square number 0.573 or 57.3%, which means that the marketing mix can contribute to customer satisfaction by 57.3 percent and the remaining 42.7 percent is influenced by variables not discussed in this study. From the partial test results, the tcount value of the marketing mix variable is 3.276> from the t table 1.859, this means that there is an influence of the marketing mix on customer satisfaction in ornamental coral exports. Thus H0 in this study is rejected and H1 is accepted, meaning that there is an Effect of Marketing Mix on Customer Satisfaction on Ornamental Coral Exports at PT. Agung Aquatic Marine Denpasar, Bali.

Ajat Sudrajat; Nana Darna; Nurdiana Mulyantini

Jurnal Manajemen Kewirausahaan dan Teknologi 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How is the management information system in the Banjarsari District Office, Ciamis Regency. (2) How is the effectiveness of employee work at the Banjarsari District Office, Ciamis Regency. (3) How does the management information system affect the effectiveness of employee work at the Banjarsari District Office, Ciamis Regency This study aims to study, find out, and analyze (1) The management information system in the Banjarsari District Office, Ciamis Regency. (2) The effectiveness of employee work at the Banjarsari District Office, Ciamis Regency. (3) The effect of the management information system on the effectiveness of employee work at the Banjarsari District Office, Ciamis Regency The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Simple Linear Regression. The results of the study inform that (1) The information management system in the Banjarsari District Office, Ciamis Regency is very high. The highest value on the system quality indicator and the lowest value on the usage indicator. (2) The effectiveness of employee work at the Banjarsari District Office, Ciamis Regency is very high. The highest value on the time measurement indicator and the lowest value on the result measurement indicator. (3) The information management system has a positive effect on the effectiveness of employee work at the Banjarsari District Office, Ciamis Regency. This means that if the information management system is improved, the effectiveness of employee work at the Banjarsari District Office, Ciamis Regency will also increase.

Fairuz Tsina; Ati Kusmawati

Jurnal Ilmu Hukum Sosial dan Humaniora 2024 Lembaga Pengembangan Kinerja Dosen

The Deaf community, as a minority group, often faces negative stigma from people in their surroundings due to differences in communication culture between Deaf and hearing people. Discriminatory treatment like this can lead to problems such as low quality of life. This is evident in the Deaf community within the Indonesian Deaf Majelis Ta'lim, which was founded out of the concern of its founder who saw the lack of understanding among Deaf Muslims in understanding their religion and God. This study aims to determine the influence of social support on the quality of life of the Deaf community in the Indonesian Deaf Majelis Ta'lim. The study used a quantitative method with 30 Deaf subjects aged over 17 years who have experienced hearing loss since birth or due to other factors. Data collection techniques were carried out using classical assumption tests by testing for normality and linearity, and hypothesis testing using simple linear regression analysis using SPSS 26 for windows. The results showed that the correlation coefficient (R) was 0.769, and the coefficient of determination (R Square) was 0.591, indicating that about 59.1% of the variation in quality of life can be explained by social support. The t-test showed that the calculated t-value of 6.357 exceeded the table t-value of 2.048, which implies that the social support variable (X) has a significant influence on the quality of life (Y).  

Elsa Tiara Ningsih; Afrinaldi Afrinaldi; Wedra Aprison; Nurhasnah Nurhasnah

Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) 2024 LPPM Universitas 17 Agustus 1945 Semarang

This research is motivated by students who have a poor social attitude, this illustrates the gap between Islamic Religious Education and the Social Attitude of Students, this gap occurs because students do not understand good behavior in accordance with the teachings of Islam. To find out whether there is an influence of Islamic religious education on the social attitudes of students at SMKN 1 Padang Gelugur. To find out how much influence Islamic religious education has on the social attitudes of students at SMKN 1 Padang Gelugur The research method used is regression research with a quantitative approach, Data collection using questionnaires to 38 eleventh grade students who are active at SMKN 1 Padang Gelugur. The data processing techniques used are Validity Test, Reliability Test, Normality Test, Linearity Test, Simple Linear Regression Test, F Test and, Determinant Coefficient Test (R2). Based on data processing, the significance value (Sig) of 0.030 is smaller than <0.05, so it can be concluded that Ho is rejected and Ha is accepted, which means that there is an influence of Islamic Religious Education (X) on the Social Attitude (Y) of SMKN 1 Padang Gelugur students.  Then from the Determination Coefficient test, it is known that the influence of Islamic religious education (Independent Variable) on Social Attitude (Dependent Variable) is 12.4%.

Ikko Rosalia; Enny Diah Astuti

Jurnal Mahasiswa Kreatif 2024 International Forum of Researchers and Lecturers

The purpose of this study is to analyze Organizational Citizenship Behavior on employee performance. The sample in this study was employees which amounted to 65 employees with a total sampling technique. The analysis technique uses data Validity Test, Data Reability Test, Normality Classical Assumption Test, Simple Linear Regression Test, Partial T Test, Determination Test. The results showed that Organization Citizenship Behaviour on employee performance can be concluded that Organizatiion Citizenship Behaviour on employee performance has an influence based on the results of the calculation test of 4.942 > 1.998 with a significant value of OCB (x) on employee performance (y) is 0.00 < 0.05. Thus, drawing the conclusion H0 was rejected and Ha was accepted. The solution to the research barriers is carried out by collecting samples by collecting physical or paper media, distributing questionnaires at rest periods and using supporting devices for data processing.

Nindi Sri Hasanah; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research was conducted based on the results of the author's observations when carrying out industrial field practice at the BW Luxury Jambi hotel and the background because there is still substandard employee performance which is thought to be due to organizational culture. This study aims to determine the effect of organizational culture (X) on employee performance (Y) at BW Luxury Jambi hotel. This type of research is descriptive quantitative classified as causal associative research with a survey method that shows cause and effect. The number of samples in this study were 80 respondents. Data collection techniques by distributing questionnaires using a Likert scale that has been compiled. Analysis techniques in this study use simple linear regression and also the coefficient of determination. The results concluded that organizational culture (X) is in the good category (53.75%), employee performance (Y) is in the good category (52.5%). Based on the simple linear regression test results obtained that organizational culture has a significant effect on employee performance with a regression coefficient of 1.514 sig value. 0.000 <0.05, it means that every increase of 1 unit of organizational culture, the participation value increases by 1.514. The regression coefficient is positive, which can be stated that the direction of the influence of variable (X) on variable (Y) is positive. Based on the results of the R square test, the R Square value is 0.206, which can be interpreted that the effect of variable X on variable Y is 20.6%. While 79.4% is influenced by other factors not discussed in this study.

Syaeful Bachri; Irma Bastaman; Nurdiana Mulyantini

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How is the principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019? (2) How is the effectiveness of the performance of state civil servants in Banjar City, West Java in 2019? (3) How does bureaucratic neutrality in regional elections affect the effectiveness of state civil servant performance in Banjar City, West Java in 2019? This study aims to study, find out, and analyze (1) The principle of bureaucratic neutrality in regional elections in Banjar City, West Java in 2019. (2) The effectiveness of state civil servant performance in Banjar City, West Java in 2019? (3) the effect of the principle of bureaucratic neutrality in regional elections on the effectiveness of state civil servant performance in Banjar City, West Java in 2019. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Simple Linear Regression (Simple Regression). The results of the study inform that (1) The principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the impartial indicator and the lowest value is on the not involved indicator. (2) The effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the outcome measurement indicator and the lowest value is on the time measurement indicator. (3) The principle of bureaucratic neutrality in the regional elections has a positive effect on the effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019.