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Regional income is one of the important indicators in assessing the financial performance of local governments, especially in supporting development and public services. Malang City as one of the regions with growing economic dynamics, requires optimal revenue management through the Regional Financial and Asset Management Agency. The purpose of this study is to analyze the structure and trend of local income and evaluate the allocation of regional spending. The method used is quantitative descriptive with data collection through observation of budget realization reports and analysis of revenue trends. The findings of the study indicate a significant increase in local revenue, especially from the hotel, restaurant, and entertainment tax sector, although there are still challenges in managing assets and transfer funds. The implications of the results of this study are expected to contribute to the development of more effective fiscal policies, as well as increasing transparency and accountability in regional financial management in Malang City. This study also provides strategic recommendations for optimizing regional income in the future.

The purpose of this study was to determine: (1) the influence of the work environment on job satisfaction; (2) the influence of job satisfaction on employee loyalty; (3) the influence of the work environment on employee loyalty; (4) the influence of the work environment on employee loyalty with job satisfaction as an intervening variable. This study is a quantitative study. The population in this study were employees of The Axana Hotel. The research sample was 89 respondents. Data collection was carried out using a distributed questionnaire method. The data analysis technique used was regression analysis supported by the classical assumption test, F test, and path analysis test, with the help of the SPSS version 25.0 program. The results of the data analysis showed that the work environment had a positive and significant effect on job satisfaction with a Beta value or Standardized Coefficient of 0.261 with t count (2.523) with a significance of 0.013 <0.05. Job satisfaction has a positive and significant effect on employee loyalty with a Beta or Standardized Coefficient value of 0.338 with a t count (3.346) with a significance of 0.001 <0.05. The work environment has a positive and significant effect on employee loyalty with a Beta or Standardized Coefficient value of 0.605 with a t count (7.087) with a significance of 0.000 <0.05. And the work environment has a positive and significant effect on employee loyalty with satisfaction as a mediating variable at TheAxana Hotel. This can be seen in the results of the path analysis which produces a total influence value greater than the direct influence (0.693> 0.088).  

This research aims to determine the influence of organizational commitment, organizational culture and job satisfaction on the performance of Grand Rocky Bukittinggi hotel employees. The research used is a sampling technique using an associative approach in the form of a causal relationship of quantitative descriptive type. In collecting data, the technique used was distributing questionnaires to 99 respondents whose validity and reliability had been tested using a Likert scale. The analytical tool used is multiple linear regression. The techniques used in analyzing the data are data description, testing analysis requirements through normality, heteroscedasticity and multicollinearity tests assisted by SPSS v.25. The results of this research are that Organizational Commitment is classified in the sufficient category through a respondent achievement level of 3.22%, for Organizational Culture it is classified in the sufficient category through a respondent achievement level of 3.35%, then for Job Satisfaction it is classified in the sufficient category through a respondent achievement level of 3, 13%, and employee performance is in the sufficient category with a respondent achievement level of 3.35%. The contribution of Organizational Commitment (X1), Organizational Culture (X2) Job Satisfaction (X3) and Employee Performance (Y) is 13.5% while the remaining 86.5% is influenced by other factors.

Penelitian ini bertujuan menganalisis perilaku pelanggan antara Resort Hotel dan City Hotel. Mertode yang digunakan adalah Exploratory Data Analysisi (EDA) pada 119.390 data pemesanan hotel periode Juli 2015-Agustus 2017. Hasilnya menunjukkan bahwa City Hotel lebih sering mengalami pemesanan dan pembatalan last-minute, sedangkan Resort Hotel memiliki fluktuasi pendapatan tinggi selama musim liburan. Temuan ini dapat membantu manajemen hotel dalam menyusun strategi bisnis.

This study aims to explore the strategies implemented by Harris Hotel Bandung in an effort to provide excellent service to guests. The background of this study is rooted in the importance of high service quality in the hospitality industry to increase guest satisfaction and loyalty. The method used is a qualitative approach, with data collection through in-depth interviews and direct observation at the hotel. The research results revealed that Harris Hotel Bandung implements various strategies, including regular employee training, utilization of technology to improve service efficiency, and a personal approach in interacting with guests. The hotel also pays special attention to guest feedback to continuously improve the services provided.

Guest comfort is a key indicator of hotel service quality, strongly influenced by the professionalism of Room Attendants and the cleanliness of guest rooms. This study aims to analyze the role of Room Attendant professionalism in maintaining room cleanliness standards at Hotel Grand Mercure Solo Baru. Using a qualitative approach, in-depth interviews with three housekeeping staff members were conducted. The findings show that Room Attendant professionalism contributes directly to room cleanliness and positively impacts guest comfort. Professional attitude, discipline, and responsibility are crucial in ensuring room quality. Additionally, the study highlights the importance of attention to detail, commitment to cleanliness standards, and proactive approaches to maintaining guest rooms. The research also found that regular training and management support are vital for improving Room Attendant professionalism. Encouraging staff to take ownership and motivating them to uphold cleanliness standards is essential. Effective communication between staff and management helps identify and address challenges in room cleanliness practices. The study emphasizes that a motivated and well-trained team contributes significantly to guest satisfaction and loyalty, which in turn supports the hotel's reputation and encourages repeat business. The study suggests that investing in the professional development of Room Attendants is crucial for long-term success in the hospitality industry. It also recommends ongoing performance evaluations, regular feedback, and motivational initiatives to continuously improve service quality. These measures are essential for enhancing guest satisfaction, improving employee morale, and maintaining a competitive edge in the hospitality sector, ultimately contributing to sustainable growth, success, and better overall guest experiences for the hotel.

Hotel Management's Responsibility towards employees plays an important role in creating a positive work environment. Management is responsible for providing training and development to improve employee skills and abilities, as well as ensuring employee welfare through fair policies. This research aims to identify Management Responsibilities especially at Hilton Bandung Hotel in building an atmosphere that supports employee comfort and well-being. The method used from this research is qualitative method with interviews to HRD and Employees. The result of this study shows that the Management of Hilton Bandung Hotel implements various strategies, such as training, welfare policies, and open communication to improve employee motivation and work. The implication of this research is that a positive work environment can improve employee performance, as well as contribute to the quality of service provided to guests, thus impacting the reputation and sustainability of the hotel. This research is expected to be a reference for other hotel management in creating a better work environment.

This study aims to analyze the effect of barista service quality on guest satisfaction at the Neo Dipatiukur Hotel Bandung, a hotel café will be successful when a barista shows the best service to hotel guests, this attitude has a major influence on the success of a hotel in the field of hotel beverages. The research method that will be used is through interviews and observations. Participation in this study consisted of hotel guests, baristas, and related hotel industries. Data were collected through semi-structured interviews and analysis techniques. The focus of the study includes the values of barista service quality, such as the technical skills of a barista in mixing a drink and serving it, grooming which is intended as looking attractive and dressing politely, the whether a barista at the Neo bandung hotel has worked following the SOP (standard operational Procedure) in the Hotel, then the friendly attitude carried out by a barista by implementing 3 s namely (smile, greet, peace), as well as communication skills and propessionalism carried out. The results of the study showed that the quality of barista service had a significant effect on guest satisfaction. The implication of thisstudy is the importance training for baristas to ensure optimal service standards to improve guest experience at Hotel Neo Dipati Ukur Bandung.

The use of foreign languages in the hospitality industry is very important considering the development of globalization and the increasing need for cross-country communication. This article aims to analyze the implementation of the use and assess the effectiveness of the use of foreign languages in the hospitality department of STIEPAR YAPARI Bandung so that challenges and obstacles in learning and application can be identified which will affect the skills and readiness of students in the Hospitality Industry. The research method used in this study is through a descriptive quantitative approach using a survey questionnaire to students majoring in Hospitality. The results showed that foreign languages have been integrated in the hospitality study program, the use of foreign languages is implemented through practice-based learning, hotel service simulations, and conversation habituation in foreign languages. However, challenges such as lack of student motivation and limited practice environment are still encountered. The implications of this study suggest the need to increase the intensity of language practice with more interactive teaching methods, as well as the provision of facilities that support foreign language learning, in order to improve students' language skills in the field of hospitality and prepare them to face the demands of the global hospitality industry.

This study aims to analyze the development of the breakfast menu at the InterContinental Bandung hotel after covid - 19, this research was made using descriptive qualitative research methods, this research focuses on analyzing the differences in the development of the breakfast menu at the InterContinental Bandung hotel after and before covid - 19. The very obvious difference lies in terms of service which is more hygienic than before covid - 19. So that the new rules in the covid - 19 era make new policies that support people to live healthier and more hygienic lives. The results showed that the differences in the breakfast menu arrangement at the InterContinental hotel were very different before and after the arrival of covid - 19.

This research aims to describe the role of the receptionist in carrying out their duties and responsibilities at Lanta Nice Beach Resort, Thailand, and to analyze the challenges faced during work, especially during the high season. The receptionist plays a vital role as the resort's frontliner, responsible not only for check-in and check-out services but also for handling reservations, promoting events, managing daily financial administration, and assisting with various other tasks beyond the core job description. Based on direct observation and interviews with the management, it was found that a limited number of staff is one of the main challenges, resulting in a high workload for the receptionist. This study also identifies five key strategies to face these challenges: multitasking ability, effective time management, strong interpersonal communication, mastery of reservation systems, and proactive guest service and event promotion. The findings of this research are expected to provide real insights into the dynamics of working in the hospitality industry, particularly in the front office department of a resort.

This study aims to explore the role of casual workers in the operations of four-star hotels, including their tasks, responsibilities, and the challenges they face. The background of this research is based on the lack of recognition for the contributions of casual workers in the hospitality industry, which can affect their motivation and performance. The method used is a qualitative approach through in-depth interviews with 20 purposively selected respondents from several four-star hotels in Bandung. The findings indicate that although casual workers play a significant role, they often feel undervalued by management, with only 25% feeling recognized for their contributions. Additionally, 70% of respondents expressed a desire for more training to enhance their skills. The implications of this research highlight the need for hotel management to pay more attention to casual workers, both in terms of recognition and competence development, to improve service quality and guest satisfaction. This study is expected to provide insights for human resource management in the hospitality sector.  

This study was conducted at Four Star by Trans Hotel, Renon, Bali which discussed the Optimization of the implementation of standard operating procedures (SOP) in improving front office department services. The purpose of this study was to determine the implementation of Front Office SOPs at Four Star by Trans Hotel and how SOPs can improve service quality. Researchers used primary and secondary data to support this study. Data collection techniques used were observation, interviews and document studies. The method used was a qualitative descriptive method. The results of the study showed that the front office (bellboy, reservation, telephone operator, receptionist) had implemented existing SOPs and had provided the best service to guests, but not optimally, due to several reasons, one of which was the lack of front office staff. The dimensions used as a reference to measure how SOPs are implemented by the front office include reliability, responsiveness, certainty or guarantee, empathy, tangibles.

Organizational culture is a set of values, beliefs and basic assumptions that influence the behavior of members of an organization and provide a framework for understanding how the organization functions. Organizational culture can be defined as the values, beliefs, norms, customs, symbols and basic assumptions that are shared by members of an organization and influence the way they work, interact and influence decisions. The purpose of this study was to determine the effect of organizational culture on employee performance and the role of employee job satisfaction at Hotel 101. This research method uses a qualitative research method. The results of this study indicate that organizational culture on employees has a significant effect on employee job satisfaction of 50%, Employee job satisfaction at Hotel 101 has an effect on employee performance at the hotel. The impact of organizational culture among employees at Hotel 101, Creating a positive work environment, Organizational culture that emphasizes teamwork, open communication, and mutual respect can create a pleasant work atmosphere and support employee performance at Hotel 101.    

This study discusses how Career Development influences Job Satisfaction at Aston Batam Hotel and Residence, where this study is motivated by employee complaints obtained from observation results questionnaires and data obtained from the research location. The purpose of this study is determine how much influence Career Development has on Job Satisfaction at Aston Batam Hotel and Reseidence. The type research used is quantitative descriptive with a sampling technique using total sampling applied to 102 respondents at Aston Batam Hotel and Residence. The data Collection technique used questionnaire with skala likert which has been tested for validity and reliability. Data analysis technique consist of data description, analysis requirements test with normality test, homogeneity test, and linearity test, and hypothesis test with simple linear regression test using SPSS version 26.00. The results of this study are Career Development is included in the good category with a respondent achievement level of 80.67%, and Job Satisfaction with a respondent achievement level of 82.19%, included in the good category. The results of the determination coefficient or R Square of 0.395 were obtained, which means that there is an influence of career development on job satisfaction of 39.5% and 60.5% is influenced by other factors not explained in this study.

Camping has become a part of the lifestyle of modern tourists. From camping, a new lodging innovation emerged that combines hotel accommodation facilities and camping, namely glamping. One of the modern glamping in Bali is Bobocabin Kintamani. The purpose of this study was to analyze the effect of experiential marketing on revisit intention mediated by customer satisfaction. The sample of this study was 120 respondents of Bobocabin Kintamani visitors. The sampling technique that will be used in this study is purposive sampling. This research technique uses path analysis, Sobel test and VAF test. The results of this study indicate that experiential marketing has a positive and significant effect on revisit intention, experiential marketing has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on revisit intention, and customer satisfaction mediates experiential marketing on revisit intention. The implications of this study provide implications that can be used by Bobocabin Kintamani in developing appropriate strategies. Experiential marketing implemented by Bobocabin Kintamani plays an important role in increasing customer satisfaction, which ultimately has a positive impact on the intention to revisit. The unique experiences offered, such as the smart cabin concept with soothing natural views, increase customer satisfaction and form a lasting impression that encourages them to return.    

The main issue in implementing enterprise architecture (EA) for housekeeping services at PT Trisarana Aditama Mitra is the operational and technological risks that may hinder the success of digital transformation. This research utilizes the TOGAF framework as a systematic approach to identify, assess, and manage risks during EA development and deployment. The results indicate that applying TOGAF can mitigate risks related to human resources, technology systems, and business processes, thereby improving the efficiency and quality of housekeeping services.     

This research is motivated by the phenomenon in the decision-making process for overnight stays, which is suspected to be influenced by trust and E-WOM found on the internet. This research was conducted to identify and analyze the influence of Trust and E-WOM on guests' decisions to choose to stay at Daima Hotel Padang. The research population includes guests who have stayed at the hotel during the period from January to March 2025, with a sample size of 130 people obtained through non-probability sampling techniques. Data collection was conducted through questionnaires, observations, interviews, and literature studies. The partial analysis results show that the Trust variable has a significant influence on the decision to stay, as evidenced by a significance value of 0.137, which is less than 0.05 (0.137 < 0.05). Meanwhile, the testing of the E-WOM variable also shows a significant influence on the decision to stay, with a significance value of 0.005, which is also less than 0.05 (0.005 < 0.05).

This study aims to analyze the syntactic structure of sentences in english interactions between hotel receptionists and foreign guests. Specifically, it focuses on identifying sentence types, levels of sentence complexity, and syntactic functions that support professional communication at the reception desk. The data were collected from transcripts of 10 authentic interactions and 10 simulated conversations involving five professional hotel receptionists and five foreign guests with intermediate to advanced english proficiency. A descriptive qualitative approach was employed, with audio recordings transcribed and analyzed to identify dominant syntactic patterns. The results revealed that simple and compound sentences were the most frequently used, particularly in greeting, offering assistance, and clarifying information. Complex sentences appeared more often in handling guest complaints and explaining hotel policies. These findings suggest that mastery of varied syntactic structures enhances communication effectiveness in hospitality services. The study’s results are expected to contribute to the development of teaching materials for reception courses and communication skills training for hotel receptionists in the hospitality industry.

Along with the development of the era, many hotels and restaurants have sprung up both in big cities and in small towns. Thus, it can be seen that the business sector has become an arena of fierce and never-ending competition. The increasing establishment of restaurants in various places is the result of increasing market demand. Understanding the elements that influence the level of customer satisfaction is important. The purpose of this study is to explain how the influence of menu variation, taste and price on consumer satisfaction mediated by service quality. This study uses the theory of Planned Behavior with a sample size of 100 people and uses a purposive sampling technique. Data collection in this study was carried out using a questionnaire method via google form. The data analysis technique used in this study is SEM-PLS. The results of the study showed that the menu, taste, price have a significant effect on service quality, taste, price and service quality have a significant effect on consumer satisfaction while the menu does not have a significant effect on waiter satisfaction. Taste and price have a significant effect on consumer satisfaction through service quality as mediation, while the menu does not affect consumer satisfaction mediated by service quality. The results of this study can be used by cafes and restaurants to improve their services so that they can increase the satisfaction of consumers who come..