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Analytics

Kumala, Khofifah Ela; Haunan Damar; Imam Nuryanto; Handy Nur Cahya

International Journal of Economics, Management and Accounting 2025 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

GoSend as an instant delivery service from Gojek plays an important role in meeting the demand for fast and reliable delivery. However, there are still challenges in terms of service quality, customer satisfaction, and competitiveness in the digital logistics industry. This study analyzes GoSend's electronic service quality attributes using the Kano Model to identify the factors that most influence customer satisfaction. The quantitative method is applied through a survey of 206 GoSend users in Semarang, with the integration of E-Servqual indicators and Kano Model attributes. The results of the study show that most service attributes fall into the "Indifferent" category, meaning they do not have a significant effect on customer satisfaction. However, attributes such as transaction data security and item conditions fall into the "One-Dimensional" category, so improvements in these aspects can increase customer satisfaction. The analysis of the Extent of Satisfaction (EOS) and Extent of Dissatisfaction (EOD) shows that responsiveness to complaints and service personalization still need to be improved. Based on these findings, strategic recommendations that can be given are increasing customer service responsiveness, optimizing compensation policies, and strengthening security systems to increase customer trust. The integration of the Kano Model with E-Servqual provides a comprehensive evaluation of the quality of digital logistics services while also being a guide for GoSend in increasing customer satisfaction and loyalty amidst increasingly fierce competition.

Awal Januardi; Jupriani Jupriani

Misterius: Publikasi Ilmu Seni dan Desain Komunikasi Visual 2025 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

The animated film "Puss in Boots : the Last Wist" is one of the most successful animated films in 2022, this is thanks to the presence of the antagonist, Death, which is the main attraction in this film. The visuals displayed by the antagonist character design have a deep meaning, making it an object of research that can inspire and provide insights related to character creation. The purpose of the research is to analyze the visual meaning of attributes, character types, and gestures as well as the process of creating the main antagonist character "Death" in the animated film "Puss in Boots: the Last Wish". This research uses a descriptive method that will be described by using the manga matrix theory developed by Hiroyoshi Tsukamoto to design new characters with 3 main variables, namely matrix form, matrix costume, and matrix personality. The results of this study show that character creation requires a long process such as determining the basic role and concept of the character, then analyzing references taken from history, myths and folklore related to the character. This element is very important because it will be the beginning of the visual design of the character which is then strengthened by visual depictions through the design of clothes, attributes and weapons used, as well as the giving of personality to the character that makes it more lively. In conclusion, the creation of a character not only requires attractive character visuals, but also covers various aspects that are not few, to produce iconic characters and are liked by the audience.

Hanafi Hanafi; Pasaribu Pasaribu

Jurnal Pariwisata Indonesia 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Batu Basurek is one of the cultural tourist attractions in Tanah Datar Regency that has high historical value. As a tourist destination, Batu Basurek attracts both domestic and international tourists to learn more about the culture and historical heritage. However, the facilities at this location still do not meet the standards that should be possessed by a cultural tourist attraction. This research aims to analyze the level of importance and performance of tourist facilities in Batu Basurek.This research uses a quantitative descriptive method with a survey approach, where a questionnaire is used as a data collection tool. The analysis technique applied is Importance Performance Analysis (IPA) to measure the gap between the level of importance and the performance of tourist facilities. This research was conducted from January 14 to 20, 2025, with a total sample of 131 respondents.The research results show a gap between visitor expectations and the actual condition of the tourist facilities. The Total Suitability Index (TSI) of 152% indicates that the performance of the tourist facilities still needs improvement. Some attributes that require primary attention are hotels (69%) and prayer rooms, toilets, and trash bins (66%), as despite being considered important by visitors, their performance is still inadequate. Meanwhile, the friendliness of the community (73%) and restaurants (68%) show quite good performance and need to be maintained. Tourist attractions (62%) and souvenir shops (63%) provide quite high satisfaction levels, even though their importance levels are relatively lower. As for attributes like travel agents (61%) and information centers (61%), they are not the main priorities for improvement.

Tri Agung Mulyono

AL-MUSTAQBAL: Jurnal Agama Islam 2025 STIKes Ibnu Sina Ajibarang

Kuntowijoyo conceptualizes the integration between Islam and science which Kuntowijoyo means as an effort to demystify Islam where Kuntowiyono uses the term Islamic scholarship as a movement from text to context through Kuntowijoyo's Islamic scholarship objectively by making Islamic clothing and attributes that are attached to systems, siyasyah and objects. Others must be removed. Islamic values ​​become better not because of Islamic attributes but because of the goodness of these values. Islam is considered good because the content of Islam is the teaching of goodness. Kuntowijoyo in Islamic knowledge uses two methods, namely the integralization and objectification methods which aim to bring Islam and science closer together with the aim of preventing secular knowledge from entering and spreading among Muslim communities.

Fitri Anekawati

Port Management and Maritime Administration Journal 2025 Indonesian Maritime Researchers and Lecturers

This study aims to determine the attitude of the company in the fields of cargo, shipping, and port operations at PT. Link Pacific Logistic. The company's attitude can be analyzed through the presentation of the company's profile in describing its objectives and vision to be achieved. The main attraction lies in the company's introduction, which plays an important role in establishing a network of professional collaboration. In this analysis, the researcher has identified three types of attitudes: Permanence – the extent to which the company perceives achievements and challenges as temporary or long-lasting. Pervasiveness – the extent to which the company considers an event to impact the entire operational aspects or only certain areas.Personalization – the extent to which the company attributes successes and challenges to internal or external factors. Based on the research findings, the company's profile presentation shows very significant results, with permanence being the most dominant aspect in describing the company's objectives. ocial media interaction (source credibility, source homophily, and content quality) positively impacts future intention.

Ahmat Abdul Muis Azzarkasi; Christian, Andrastea Zefta; M Faiq Hudaya Zulfa; Matias Junianto Wijoyo; Unggul Bayu Wicaksono +1 more

JURNAL ILMIAH TEKNIK INDUSTRI DAN INOVASI 2025 CV. ALIM'SPUBLISHING

Max Cleaning, as one of the MSMEs engaged in shoe washing services, has gained the trust of the public thanks to the quality of the washing carried out. Not only does it offer Max Cleaning services, it also sells its products, namely cleaners. Max Cleaning needs to develop packaging for its shoe cleaning products because competition is tight and product packaging is increasingly attractive, useful and at low prices, so it is necessary to develop packaging design. The development of shoe packaging cleaning designs that focus on consumer satisfaction using the Quality Function Deployment (QFD) method lies in the need to understand and fulfill customer preferences and needs in depth. The research objective is to provide an improved design for shoe cleaning packaging products that suit customer needs. Data collection techniques used in research to obtain data from respondents using questionnaires. Based on 5 attributes that influence customer satisfaction, it has a high level of satisfaction and is needed by consumers, namely the unique shoe cleaner packaging product design influences the decision to buy" with a value of 3.39. Based on the analysis of raw weight, the attribute developed is an environmentally friendly packaging product. And packaging improvements have been added with detailed information on the ingredients, as well as how to use the shoe cleaner, adding to the value of the shoe cleaning product packaging. Added to this, the striking color of the logo design gives brightness and a unique impression to the packaging. Changing the material from previously 50% alcohol to 10% alcohol content, this is more effective and safe for the user's health and does not damage the shoe material.

Lilis Nurlaela Adi Wulandari; Irma Bastaman

Jurnal Manajemen Kreatif dan Inovasi 2025 International Forum of Researchers and Lecturers

This research is motivated by the results of preliminary observations that there are still jobs that do not match the specified time, The ability to communicate and master information globally to be able to adapt to environmental changes is still relatively low, The inability of each employee to implement full accountability (personal accountability) in accordance with their field of duty and function, Weak acceleration of completion of work tasks that can result in time delays, The weak ability to compile activity agendas that prioritize the needs of supporting work for autonomous regional apparatuses that are best practice, The inability to create a collaborative network (net working) with related autonomous apparatus agencies/agencies in compiling work agendas to support the smooth running of the tasks of the Regent of Ciamis. The method used is a quantitative descriptive research method. The population in this study was 49 people. The sampling technique used the total sample technique, thus the sample in this study was 49 people. The data collection technique used a questionnaire. The results of the study were as follows: The competence of employees of the Ciamis Regency Regional Development Planning Agency is included in the good category. This shows that employees of the Ciamis Regency Regional Development Planning Agency have good competence in terms of Behavioral Tools, Image Attributes, and Personal Characteristics. The performance of employees of the Ciamis Regency Regional Development Planning Agency is included in the good category. This shows that employees of the Ciamis Regency Regional Development Planning Agency have good employee performance in terms of quantity of work, quality of work, job knowledge, creativeness, cooperation, dependability, initiative, personal qualities. Employee competence has a positive effect on the performance of employees of the Ciamis Regency Regional Development Planning Agency. This means that if employees have high competence, then employee performance will be even higher. Because the provision for achieving performance is the existence of competence.

Fidi Febriani; Amelia Shinta Dewi; Muqorobin Muqorobin

Proceeding of the International Conference on Electrical Engineering and Informatics 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Clustering is one of the methods in data mining used in grouping data based on certain characteristics. This study aims to compare the performance of the K-Means Clustering and Hierarchical Clustering methods in clustering Senior High Schools (SMA) in Surakarta based on the parameters of the number of students, facilities, accreditation scores, and school achievements. In this study, a comparison was made between two popular clustering methods, namely K-Means Clustering and Hierarchical Clustering, to group Senior High Schools (SMA) in Surakarta City based on various relevant attributes. The attributes used include graduation rates, number of students, teaching quality, and available facilities. The results of the study show that both methods have their own advantages and disadvantages. K-Means is more efficient in terms of processing time, while Hierarchical Clustering provides a deeper understanding of the structure of relationships between SMAs. K-Means clustering provides better clustering results in terms of separation between clusters, with a higher Silhouette Score (0.52) and a lower Davies-Bouldin Index (0.88). This shows that K-Means is more efficient and better in clustering SMA based on the given data.

Nehad Albadri

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

File systems are key operating system components because they store and retrieve files as needed. Traditional hierarchical file systems no longer suit current users’ expectations in organizing extensive collections of files for easy retrieval based on intrinsic and user-defined properties. The number of files in users’ collections is growing substantially, partly because of the ease with which consumer devices capture information. With the enormous capacity of contemporary storage devices and the rising trend of users storing their data in the cloud, they only fuel the number of files needing to be managed. We suggest that current file systems require an enhanced technique of data organization and access so that users can properly handle these ever-increasing data collections. File systems are key operating system components because they store and retrieve files as needed. This study offers improvements to the conventional Hierarchical File System to improve file organization and retrieval through built-in querying capabilities and support filesystem-level operations that execute significant amounts of metadata updates. This is accomplished using attributes (name-value pairs) in a file collection hierarchy. A series of improvements to the HFS introduce the “AttFS” file system. These improvements include using attributes rather than names, logical collections rather than directories, and introducing a query language to the API. We assess the expressive capacity of the resulting model, demonstrate that it solves the relevant shortcomings of traditional file systems in this space, and compare our new approach to those provided by others and our earlier work. We conclude that attributes are better suited than tags to overcome traditional HFS shortcomings.

Ismi Khairani; Masnida Wati Suryani; Harun Al-Rasyid

Jurnal Miftahul Ilmi: Jurnal Pendidikan Agama Islam 2025 STIKes Ibnu Sina Ajibarang

Mura'ah an-Nadzir is a concept in badi' science which refers to the technique of combining harmonious and appropriate meanings in one expression without containing conflict. This technique plays an important role in creating rhetorical beauty and strengthening the delivery of the message. Through examples from the Qur'an, such as the combination of Allah's attributes in the sentence " وَهوَ السَّمِيعُ الْبَصِيرُ", it is explained how harmony between meanings can add depth and meaning to the message conveyed. Mura'ah an-Nadzir also has an aesthetic function, facilitating understanding, and emphasizing meaning in an educational context. In addition, this technique strengthens the moral message and evokes emotional interaction in the reader, making it an effective tool in spiritual communication. Thus, Mura'ah an-Nadzir not only functions as a linguistic technique, but also as a bridge to understanding and appreciating the beauty and depth of the Al-Qur'an as a holy book.

Amina El Alaoui; Nadia Yassir; Samira Said

Proceeding of the International Conference on Management, Entrepreneurship, and Business 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The COVID-19 pandemic has presented unprecedented challenges, requiring organizations to adapt swiftly and navigate through uncertainty. Agile leadership has emerged as a critical factor in effectively managing crises and ensuring business sustainability. This study explores the role of agile leadership in crisis management, emphasizing the lessons learned from the COVID-19 pandemic. By analyzing case studies and best practices, this paper highlights the key attributes of agile leaders, such as adaptability, resilience, and the ability to foster innovation under pressure. Furthermore, it examines how agile leadership principles can be applied to develop sustainable business practices in a volatile and complex environment. The findings of this study provide actionable insights for organizations aiming to enhance their crisis response capabilities and promote long-term sustainability.  

Kornelius Jaka; Dyah Ilminingtyas Wahyu Handayani; Ni Komang Ayu Artiningsih

Jurnal Agrifoodtech 2024 Universitas 17 Agustus 1945 Semarang

Bagelen bread is a processed dry bread product, processed by re-baking the finished bread to become dry bread. This study aims to determine the right  formulation of canna  starch substitution  for wheat flour in making bagelen dry bread, and to examine the effect of canna starch substitution on the physical properties, chemical properties and sensory properties of bagelen. The study was conducted at the Laboratory of Food and Agricultural Product Processing, Faculty of Agricultural Technology, University of 17 August 1945 Semarang. The research design used a completely randomized design (CRD) with 4 treatments and each treatment was repeated 3 times. Data were analyzed using Anova (Analysis of Variance) at a 95% confidence level. If significantly different, Duncan's Multiple Range Test (DMRT) will be carried out. The results of the analysis of physical hardness properties showed significant differences and the results of the color analysis (L a * b *) showed no significant differences. The results of the chemical properties analysis showed that there was no significant difference in water, ash and fat content, but there was a significant difference in protein and carbohydrate content in bagelen bread. The protein content of bagelen bread will decrease in line with the increasing portion of ganyong starch. Meanwhile, carbohydrate levels will increase as the number of canna starch substitutes increases. The results of the sensory properties analysis of color, aroma, taste and texture of bagelen bread showed significant differences. Substitution of canna starch up to 40% did not affect the level of preference for the attributes of taste, color, and aroma of bagelen bread, but the texture of the substitution with canna starch was less preferred.

Mardy, Dinda Oe; atmaja, Jastika Amelia; Saputro, Wisnu Saputro; Yuliandana, Reihan Bintang; Mawardah, Melysa Putri +1 more

JURNAL ILMIAH TEKNIK INDUSTRI DAN INOVASI 2024 CV. ALIM'SPUBLISHING

CV Cahaya Setia Mulia is a company engaged in the service and production of sports gloves. June-October 2024 production data, the demand for gloves increased significantly, from 3,850 pcs in May to more than 5,000 pcs, so tailor workers are expected to produce products quickly and do repetitive work for a long time. The chairs used by workers are plastic chairs without backrests. This research uses the Nordic Body Map questionnaire, Anthropometric method, and Quality Function Deployment (QFD) approach. Based on the results of the NBM questionnaire, the complaints felt by 16 workers were obtained, namely that the average worker had the highest complaints in low back pain with an average of 2.1 pain in the right shoulder, pain in the right thigh, pain in the right knee, pain in the right ankle, pain in the right foot with an average value of 1.9, pain in the left knee and pain in the bronze with an average value of 1.8. A QFD approach was applied to ensure the chair design met customer needs. As a result, four key attributes were identified: the chair has a backrest, foam on the backrest and seat, neutral color, and quality material from mahogany wood. Based on Anthropometric calculations from 5 tailor workers, the seat size for the seat width is 49.8 cm, seat height is 35 cm, seat length is 44.2 cm, seat back length is 60.9 and seat elbow base height is 26.9 cm. Sewing chair design using Autodesk Fusion software.

Dina Aulia

WISSEN : Jurnal Ilmu Sosial dan Humaniora 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Football in Indonesia plays an important role in building national identity and spirit. This study examines the impact of Indonesian supporters' enthusiasm on nationalism at the global level. Supporters, often called the "12th player," contribute to strengthening social solidarity and pride in the national team with support such as singing the national anthem and wearing national attributes. The method used in this study is a literature study. The results of the study show that the enthusiasm of supporters not only motivates athletes to excel, but also helps introduce Indonesian culture to the world. However, challenges such as conflicts between supporters must be resolved to maintain a positive image of Indonesia.

Arista, Intan; Sindi Rustilawati; Muhammad Hibar Pangestu; Wirasena Rukasah; Dewi Lestari +1 more

Riset Ilmu Manajemen Bisnis dan Akuntansi 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to analyze consumer desires and satisfaction with Mochi Crackers innovation products using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) approaches. Indonesia's food and beverage sector, especially snacks, continues to grow by creating innovative products such as Mochi Crackers, which adapts the traditional mochi snack into a modern product with a longer shelf life and crunchy texture. A survey was conducted involving 50 respondents from various backgrounds, using a Likert scale to measure the level of satisfaction and importance of product attributes. The results showed that the majority of consumers were attracted to this product because of its practicality, taste, and affordable price. Through the CSI analysis, a satisfaction index was obtained which shows the overall level of consumer satisfaction. Meanwhile, IPA analysis identifies product attributes that need to be improved to improve product quality and competitiveness in the market. This study provides recommendations to Mochi Crackers manufacturers to focus on improving the quality of packaging and promotion to strengthen the product's position in the market.

Jarot Dian, Jarot Dian Susatyono; Jarot Dian Susatyono; Setiyo Prihatmoko; Febryantahanuji Febryantahanuji

EBISNIS : JURNAL ILMIAH EKONOMI DAN BISNIS 2024 LPPM Universitas Sains dan Teknologi Komputer

This research aims to implement the C4.5 algorithm in predicting bad credit in digital loan systems in the FinTech industry. The C4.5 algorithm was chosen because of its ability to handle numeric and categorical attributes, as well as produce a decision tree that can be interpreted easily. This research uses a dataset containing customer transaction and profile information, such as employment status, income and payment history. Test results show that the C4.5 algorithm is able to achieve an accuracy of 89.6% in predicting the possibility of bad credit, so it can help FinTech companies manage credit risk more effectively.

Muhammad Luthfi Asyir Suhaeb

Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan 2024 Asosiasi Riset Ilmu Teknik Indonesia

Work safety is an important aspect in the construction industry, especially in girder erection work that involves high risks due to the installation of large beams and the use of heavy equipment. This study aims to assess the implementation of work safety on the Solo-Yogyakarta-YIA Toll Road construction project by referring to safety standards from the Ministry of Public Works and related regulations. The research data consisted of 28 project photos covering girder erection preparation work, girder erection, and girder bracing. The assessment was conducted by three certified construction OHS experts using a checklist of work safety standards. The results of the Bayes Theorem analysis showed that all girder erection preparation work (7 photos) and girder erection (15 photos) were performed safely with a value of P(H|Ecomb) = 1. On girder bracing work, five out of six photos were rated as safe, while one photo showed unsafe work. This finding indicates that although most of the work has met safety standards, there are still aspects that require improvement. This study recommends a thorough implementation of safety attributes, especially on aspects that have not met the standards, to minimize the risk of occupational accidents on girder erection work in construction projects. This step is important to ensure worker safety and support the creation of a safer work environment.

Irma Irma; Bahari Bahari; Weka Gusmiarty Abdullah

Botani : Publikasi Ilmu Tanaman dan Agribisnis 2024 Asosiasi Riset Ilmu Tanaman Dan Hewani Indonesia

This research aims to analyze: (1) types of purchasing behavior of free-range chicken consumers in Kendari City, (2) factors that influence the purchasing decisions of free-range chicken consumers. The factors studied in this research are cultural, social, personal, psychological factors, chicken price, age and income. Determining the location of this research was carried out purposively. This research was conducted at the Wet Market (Mandonga Mall) Kendari City with the data used being primary and secondary data. This research used 35 respondents each who bought free-range chickens and those who did not buy free-range chickens taken using accidental sampling. The data analysis used in this research is engagement inventory design analysis and logistic regression analysis. The results of this research indicate that the type of consumer purchasing behavior is classified as a complex purchasing behavior type. This type of behavior has a high level of involvement in decision making to purchase free-range chicken and consumers are aware of the real differences between attributes. Factors that have a positive influence on consumer purchasing decisions are cultural, psychological and age variables. Variables that have a negative influence on purchasing decisions are social factors and income. Factors that have no influence are price and personal variables.

Theodorus Ikhtiar Hulu

Router : Jurnal Teknik Informatika dan Terapan 2024 Asosiasi Profesi Telekomunikasi dan Informatika Indonesia

Human resources are a company's most dominant asset, because they can play an important role in the company's business development. An outsourcing company is a legal entity and is obliged to comply with business licenses issued by the Central Government. The eligibility process for new employees is supported based on the level of ability and competency determined by the company. The existence of difficulties for companies in determining the eligibility of new employees which makes the reason for the ineffectiveness of the processes carried out by the company at this time, is used as a goal for the authors for the purposes of a study. By using the classification method in a data mining with the C4.5 algorithm (Decision Tree) and a RapidMiner application as a tool in the analysis process carried out to find a factor supporting the process of a new employee eligibility. With the data of 960 applicants used as a sample, this data was taken from 2021-2022. From the data divided into several attributes used, the highest Gain value obtained from these attributes through the results of Test 2 of 0.417152421 which will be used as the root in the process of determining employee eligibility and has the highest accuracy value of 98.44%.

Raysa Purba; Mega Uli Arta Silitonga; Naomi Sephania br. Sirait; T. Thyrhaya Zein

Publikasi Para ahli Bahasa dan Sastra Inggris 2024 Asosiasi Periset Bahasa Sastra Indonesia

This study analyzes the rhetorical strategies in Samsung’s Galaxy S24 FE advertisement on YouTube, examining how diction, persuasion techniques, and language style appeal to a broad audience. Through qualitative content analysis, the research categorizes diction into denotative and connotative meanings and general and specific terms to understand how Samsung communicates product attributes clearly and persuasively. Persuasive techniques include rationalization, identification, suggestion, conformity, and compensation. Samsung’s language style, characterized by alliteration, assonance, and anastrophe, and Samsung’s repetition language style, characterized by epistrophe, reinforces product qualities and aids memorability. The results reveal that Samsung effectively combines direct, relatable language with emotional and logical appeals, positioning the Galaxy S24 FE as a product that meets diverse lifestyle needs. This study contributes insights into the role of rhetoric in digital advertising, highlighting methods for effective consumer engagement and brand positioning.