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The Internet of Things (IoT) has become one of the leading technologies in digital transformation, including in customer relationship management (CRM). This article discusses how IoT integration in CRM systems can improve customer satisfaction and retention through real-time data collection, service personalization, and data-driven decision making. With a literature study and implementation analysis, this research shows that IoT technology can provide deeper insight into customer behavior, improve operational efficiency, and create a more satisfying customer experience.

Handling of Export Ocean Freight is one of the services of PT ICT Logistik Surabaya Branch in shipping goods using. The objectives of this study are: 1. to describe the process of handling export ocean freight, 2. to describe efforts to resolve where customers feel that the handling of ocean freight activities is less than optimal, especially when processing their documents. This research was conducted at PT ICT Logistik Indonesia Surabaya Branch from February 2024 to May 2024. This research method uses a descriptive qualitative research method. Data collection techniques: observation, interviews, literature studies. The data collected is then subjected to data reduction, data presentation, and drawing conclusions. While the information used by researchers is operational staff and business development staff. The results of this study are Handling of Export Ocean Freight at PT ICT Logistik Indonesia Surabaya Branch, namely: 1. Handling of export ocean freight such as: a. Requesting SI from Shipper, b. Sending SI to Shipping for booking space, c. Obtaining proof of B/C or D/O, d. Drafting of B/L documents is done with the shipper until confirmation of approval, e. after that the ocean freight shipment is completed, and what are the documents needed such as: a. (Shipping Instruction) SI, b. (Delivery Order) D/O, c. (Booking Confirmation) B/C, d. (Bill of Loading) B/L, e. Invoice. 2. How are the efforts to resolve where customers feel that the handling of ocean freight activities is not optimal, especially when processing documents such as: services offered during ocean freight activities, especially document processing so that shippers get maximum service, namely: a. providing Telex release Bill Of Loading services, b. providing House B/L creation services at relatively affordable rates.  

This study examines the effectiveness of integrated marketing communication in the development of community-based ecotourism at Bukit Tungkuwiri, Papua, with the aim of linking channel strategies and governance structures to socioeconomic impacts. A qualitative descriptive method was applied using purposive sampling involving visitors, managers, and local leaders. Data were collected through observation, semi-structured interviews, and documentation, and analyzed through reduction, presentation, and conclusion drawing using source and method triangulation. The results indicate that the orchestration of local government social media and printed materials expanded outreach and enhanced engagement, while community oral communication strengthened trust, identity, and educational experience. The appeal of the landscape, culinary and guide training, and local participation stimulated the economic turnover of stalls and small businesses, with tourist reach extending across provinces. The main constraints include dual authority systems, limited funding and human resources, and the absence of ticketing regulations and service SOPs. The discussion highlights the importance of cross-channel message consistency, brand architecture, and a monitoring–evaluation system linking digital metrics with on-site feedback. The study concludes that strengthening governance and local capacity is key to balancing promotion, conservation, and economic empowerment. The findings offer an operational model that can be replicated in similar rural destinations. Implications include establishing transparent ticket pricing, seasonal content calendars, curated experience packages, and cross-level collaboration among provincial, district, community, and business actors to ensure long-term sustainability.

Industrial development, especially the cement sector, contributes significantly to economic progress, but also poses environmental challenges. This study aims to analyze the influence of collaboration management and leadership on employee personal commitment at the PT SBA Aceh Besar Cement Factory. The research method used was a survey with a questionnaire distributed to 127 respondents. The results of the analysis showed that collaboration management had a significant influence on personal commitment, while leadership did not show a significant influence. This finding emphasizes the importance of collaboration management in increasing employee commitment, which in turn can support operational sustainability and corporate social responsibility. This study recommends increasing collaboration training and developing leadership styles that support collaboration to increase employee personal commitment.

This study examines strategies to increase financial literacy to encourage the growth of MSME financial performance in Semarang Regency. Using a qualitative approach, the study involved 120 MSMEs with data collection through in-depth interviews, observations, and focus group discussions. The results of the study show that the condition of financial literacy is still low, with 65.3% of MSMEs not doing regular financial records, 77.5% mixing business-personal finance, and 81.7% lacking understanding of financial products. Structured mentoring programs with a holistic approach have proven to be effective in increasing the financial management capacity of MSMEs, marked by an increase in turnover (35.2%), operational efficiency (24.7%), and access to capital (19.8%). Multi-stakeholder collaboration and digital technology integration are key factors in the success of the program. The research results in a financial literacy development framework that can be adapted for implementation in other regions.

Bankruptcy is one of the main threats to business sustainability, especially for micro, small, and medium enterprises (MSMEs). This article explores the importance of financial planning, accurate record-keeping, and cash flow management strategies to mitigate bankruptcy risks, focusing on a case study of Rumah Makan Fajar Jeumpa. The findings reveal that irregular transaction recording, ineffective cash flow management, and the absence of structured financial strategies are key factors contributing to financial vulnerability. By implementing simple financial record-keeping systems, creating budget projections, and diversifying income sources, MSMEs can enhance operational stability and reduce financial risks. These findings emphasize that comprehensive financial planning, supported by adequate financial literacy, is crucial in ensuring business sustainability and fostering MSME growth.

The rapid development of information technology and telecommunications has driven companies and MSMEs to adopt desktop, mobile, and web-based applications to enhance operational performance. PT HPS Painan Padang, previously relying on manual ticket bookings, faced challenges in efficiency and susceptibility to brokering practices. To address this, a web-based travel ticket booking application was developed, enabling customers to book tickets online more practically, quickly, and conveniently, anytime and anywhere. The integration of Natural Language Processing (NLP) technology in the form of a chatbot further enhances service efficiency and responsiveness. This feature provides real-time information on departure schedules, seat selection, and payment transactions while also supporting sentiment analysis and swift responses to customer feedback, ultimately improving service quality. The application, built using PHP, MySQL, and CodeIgniter with a Prototype development approach, adapts to changing market demands. Testing via GTmetrix on the https://desistravel.xyz/backend page demonstrated excellent performance with an 88% Performance score, 95% Structure score, and optimal Web Vitals metrics, indicating a fast, responsive, and stable platform. The final product is a user-friendly web-based ticket booking application supported by an intelligent chatbot, offering a seamless user experience, enhancing customer satisfaction, and streamlining the travel booking process efficiently.

Currently, the need for office buildings in the city of Surabaya is increasing along with the development of the economy in the city of Surabaya. PT X plans to contribute to meeting these needs, namely by building an office building in the city of Surabaya. This research was designed to calculate and determine the estimated magnitude of the impact of noise levels resulting from PT X's operational activities. Based on the calculation of the estimated magnitude of the impact, it is known that the noise level at the activity location without any activity is 52.4 dB(A) with a medium environmental quality value category (scale 3) and with operational activities producing a noise level of 67.64 dB(A). with the environmental quality value category being very bad (scale 1), so that the difference in environmental quality value between the noise level with activities and the noise level without activities is 2 (Medium Negative). Meanwhile, the noise level in settlements around the activity location without any activity is 47.8 dB(A) with a medium environmental quality value category (scale 4) and with operational activities producing a noise level of 54.66 dB(A) with the category The environmental quality value is medium (scale 3), so the difference in environmental quality value between the noise level with activities and the noise level without activities is 1 (Small Negative).

Along with the advancement of time, technology in the era of globalization demands that humans work more professionally, and it is required in various fields or public institutions and organizations that use computers to support operational activities and internet networks across different levels of society. SMP Negeri 4 Mauliru is one of the Junior High Schools located in Mauliru Village, Kambera District, East Sumba Regency, East Nusa Tenggara Province. This school has a mission to improve the quality of education and always strives to provide quality guidance to its students. The payment of the Committee Fund is an agreement among the parents or guardians of students to support the school's needs that are not covered by the BOS (School Operational Assistance) funds. One of the school's operational activities that is essential for supporting the Committee Fund payment system still uses a conventional system, particularly in the preparation and payment of the committee fund, where a ledger book is still used for recording payments. This results in a long process and frequent errors in ledger book entries. The Committee Fund is a recurring payment that students must pay to the school once a month. The purpose of this research is to create a Web-Based Committee Fund Payment Information System at SMP Negeri 4 Mauliru to facilitate the school treasurer in recording committee fund payments in the ledger book. This research uses the waterfall development method. Waterfall is the most commonly used software development model. Several stages in the waterfall model include: Analysis, Design, Implementation, Testing, and Maintenance. Based on the results obtained, the average value of 70% falls within the "acceptable" range with a grade scale of "C" and adjective ratings in the "OK" category. Thus, the developed payment information system is suitable for simplifying the committee payment process for students.

PT. Dian Swastatika Sentosa generates electricity through a private thermal power plant. This company produces steam and electricity for paper mills. The company hopes to meet its steam and electricity needs in 2023 with a boiler with a load capacity of 180 tons and a maximum capacity of 220 tons. However, from February to July 2023, that goal was not achieved. The most common problems faced by this company are the failure to conduct preventive inspections and timely machine maintenance, as well as the failure to carry out necessary repairs. Delays in machine repairs, which result in inconsistent machine downtime schedules to meet customer demand, leading to damage to boiler equipment, causing abnormal boiler operation and reduced steam production. This research aims to design equipment to withstand operational impacts using failure mode and effects analysis (FMEA) with the Soft Systems Methodology (SSM) and reliability-centered maintenance (RCM) techniques. The RCM method assists in identifying the processes that must be followed to guarantee that a machine or system performs as intended. RCM can also be used to design, choose, and create alternative maintenance methods that are focused on safety, operations, standards, and economics. For the entire problem in the investigation, a dynamic model is necessary. An analytical system is used in this model in order to recognize and duplicate the features of the overall system., as well as to provide repair solutions and address the burden of the problem. This research produces a presentation in the form of problem identification, causal loops, diagrams of machines that frequently experience failures, rich images of the causes and effects of the ball plate crusher liner damage, root cause definitions, and conceptual models for repair and maintenance. business productivity and debating process. 

Congestion in Pontianak City significantly impacts traffic flow, affecting both efficiency and comfort of road transit. The city's unsignalized intersections, crucial for managing vehicle flow from multiple directions, are under scrutiny for their performance. A study using the Indonesian Road Capacity Guidelines (IRCG) has assessed intersections, that the degree of saturation often exceeds acceptable limits, leading to congestion and increased delays. The research highlights that the current capacity of these intersections is insufficient to handle the growing traffic demand. For instance, under maximum traffic flow conditions, one intersection recorded a total traffic flow of 2,978.20 pcu/hour against a capacity of 2,716.40 pcu/hour, resulting in a degree of saturation of 1.096. This indicates a need for interventions like installing traffic signals or modifying road geometry to enhance flow efficiency. Despite these findings, the analysis of existing conditions specific unsignalized intersections showed a level of service value of E and F, suggesting that these intersections currently require immediate improvements. However, to further improve intersection performance, recommendations include reducing side obstacles, enhancing road geometry, and installing two-phase traffic signals, which offer the highest capacity with minimal delay. These measures aim to ensure that Pontianak City's transportation infrastructure can effectively.

PT X is a chemical manufacturing company specializing in the production of phosphoric acid and sulfuric acid. In addition to waste generated from production processes, PT X also produces domestic wastewater originating from supporting activities such as employee barracks, offices, and laundry facilities. This domestic wastewater contains parameters that can potentially pollute the environment, such as BOD, COD, TSS, ammonia, and Total Coliform, some of which exceed the quality standards set by the Minister of Environment Regulation No. 68 of 2016. This study aims to design an effective Domestic Wastewater Treatment Plant (DWTP) system to process the domestic wastewater of PT X. The proposed DWTP system consists of a collection tank, Anaerobic Baffled Reactor (ABR), Aerobic Biofilter, and disinfection unit. Each unit is designed to reduce pollutant parameters to meet quality standards. Based on the calculations, this system can handle a wastewater flow rate of 21.91 m³/day with high treatment efficiency for critical parameters. The study results indicate that the proposed DWTP design can reduce environmental pollution, improve wastewater treatment operational efficiency, and comply with applicable regulations. Implementing this system is highly recommended to ensure environmental sustainability and the continued operations of PT X.

This article discusses efforts to optimize the production process at the motorcycle carburetor company "Mantri Karbu" through the application of transformation methods. In the automotive industry, production efficiency is key to enhancing competitiveness and meeting the ever-growing market demand. This study identifies various challenges faced by Mantri Karbu, including long production times, resource waste, and inconsistent product quality. By implementing transformation methods, which include workflow analysis, waste reduction, and employee skill enhancement, the company can improve productivity and operational efficiency. The results of this implementation show a significant increase in production cycle time, a reduction in operational costs, and an improvement in customer satisfaction. This article aims to provide insights for other companies in similar industries to adopt effective strategies for optimizing their production processes.

This research is a descriptive qualitative research, data collection techniques using interviews, observations, and documentation. The purpose of the study is to describe the role of the Manpower Office in the prevention of Manpower and to find out what obstacles are experienced by the Manpower Office in the context of preventing Illegal Labor in Sampang Regency. The research informant is the Head of the Office, Head of Placement and Expansion of TKI of the Sampang Regency Manpower and Transmigration Office. Data analysis uses an interactive model. The results of the study show that the Sampang Regency Government Manpower Office has a role as a regulator carried out through the provision of socialization and counseling to the community, providing supervision for normative issues to be handled. The role as a mediator is carried out by collecting data on prospective migrant workers who register themselves. The role as a facilitator is to respond to incoming reports and will later be handled according to existing procedures and regulations. The obstacles of the Manpower and Transmigration Office in the context of preventing Illegal Labor in Sampang Regency consist of Internal Obstacles related to the instability of this system as evidenced by the dual functions of BNP2TKI. Weak coordination between government agencies in charge of managing migrant workers. Weak supervision of PJTKI whose operational permits have expired. External obstacles include background, educational factors, knowledge/experience, condition of prospective kindergartens, low quality of human resources from prospective migrant workers

This qualitative literature review examines the impact of strengthened tax enforcement on corporate cash holdings, synthesizing findings from recent empirical studies. The review highlights that enhanced tax enforcement prompts firms to adopt precautionary cash management strategies, often resulting in higher cash reserves to mitigate tax-related risks. Key factors influencing this relationship include firm size, governance quality, industry characteristics, and jurisdictional tax policies. Cross-country comparisons reveal significant variations, with institutional frameworks playing a crucial role in shaping corporate responses. While stricter enforcement ensures compliance, it may inadvertently constrain investment and operational efficiency due to increased liquidity demands. This study underscores the complexity of corporate financial decision-making under tax enforcement pressures and identifies gaps for future research, particularly in emerging markets.  

This study discusses the implementation of the Excise Services Information System (ExSIS) application at the Sidoarjo Customs and Excise Office as an innovation in public services. The objective is to evaluate the effectiveness of ExSIS in improving operational performance and provide recommendations for its development. This research employs a qualitative method with interviews conducted with Customs and Excise officers and service users, analyzed using Everett M. Rogers' diffusion of innovation theory. The results indicate that ExSIS improves time efficiency by up to 80% and reduces administrative errors by 70%. However, challenges such as user adaptation and the need for adequate infrastructure remain. In conclusion, ExSIS has enhanced efficiency and transparency in Customs and Excise administration. The study recommends continuous training, infrastructure upgrades, and internal policy revisions to maximize the application’s potential in supporting faster and more accurate public services.

Small and medium enterprises (SMEs) play a very important role in the economy, especially in developing countries like Indonesia. Developing countries such as Indonesia. This research aims to develop mentoring strategy for SMEs in the snack food sector, specifically “BROWSIST,” which faces challenges in digital marketing,operational efficiency, and implementation of sharia economic principles. Through qualitative descriptive approach, this research conducts mentoring with a focus on optimizing digital marketing, improving operational management, and integrating sharia principles in every aspect of the business. integration of sharia principles in every aspect of the business. The results of the mentoring showed a significant increase in turnover, number of customers, and operational efficiency after three months. efficiency after three months. In addition, stronger application of sharia principles in business transactions and finances principles in business transactions and finances strengthens BROWSIST's position in the halal market. halal market. This study suggests the importance of sustainability in brand development, increasing production capacity, and expanding market reach to support more sustainable business growth. market to support more sustainable business growth.

The optimization of distribution costs from the Koe Bluder factory to various branches is the problem in this study, which aims to minimize total delivery costs and maintain service quality and time efficiency. In the context of the food industry, especially the increasingly popular bluder cake, effective distribution management is crucial to meet customer demand without increasing operational costs. This study uses transportation methods to analyze and optimize the distribution process, which includes determining the initial allocation and identifying factors that affect transportation costs. The approaches used include the North West Corner (NWC) and Modified Distribution Method (MODI) methods to allocate and minimize shipping costs. The analysis results show that a total transportation cost of Rp 124.825,000 can be achieved using both methods. This research highlights the importance of efficient distribution planning in improving operational efficiency and customer satisfaction, with an emphasis on reducing costs without sacrificing service quality

This research aims to analyze the effect of using e-commerce technology on increasing sales in companies that have adopted e-commerce platforms as their sales channels. The research approach used is descriptive research with quantitative analysis, which involves collecting data through direct observation and case studies on 5 companies in Indonesia that actively use e-commerce. The research results show that the application of e-commerce technology has a positive effect on increasing sales volume, operational efficiency and expanding market reach. E-commerce makes it easy for companies to access consumers from various locations, increasing shopping convenience and smooth transaction processes. However, the main challenge found was the issue of consumer trust in the security of online transactions and the protection of personal data. This research concludes that e-commerce technology has great potential to increase company sales, with companies needing to address security issues to improve

The era of Industry 5.0 marks a paradigm shift in the global business landscape, integrating advanced technologies with human-centric values to create more agile and responsive organizations. This study explores the application of Management Control Systems (MCS) in the digital era, focusing on technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). The research method involved conducting an interactive webinar via the Zoom platform, including material presentations, panel discussions, and Q&A sessions. Evaluation was carried out through participant feedback to improve the quality of future activities. The findings reveal that implementing digital technologies in MCS enhances operational efficiency, flexibility, and organizational competitiveness. However, challenges such as workplace culture resistance and cybersecurity risks remain significant obstacles. Proposed solutions include continuous training and interdisciplinary collaboration to support sustainable digital transformation. With the right strategic approach, organizations can leverage the opportunities of the Industry 5.0 era to achieve sustainability and innovation.